FORM-2
THE PATENTS ACT, 1970
(39 of 1970)
&
THE PATENTS RULES, 2003
COMPLETE SPECIFICATION
(See section 10 and rule 13)
A SYSTEM FOR PROVIDING RESTAURANT RELATED
SERVICES
WINGS iNET TECHNOLOGIES INDIA PRIVATE LIMITED
an Indian Company
of Shree Vitthal Prasad Bunglow, Behind Raghunandan Complex,
S. No. 24/4/2/1 Vitthalwadi, Pune, Maharashtra, India
The following specification particularly describes the nature of the invention and manner in which is it to be performed.

FIELD OF THE INVENTION
This invention relates to the field of telecommunications and restaurant hospitality.
DEFINITION OF TERMS USED IN THE SPECIFICATION
The term 'handheld device' in this specification relates to a portable computing device, typically having a display and a miniature keyboard. The handheld devices include mobile phones, cell phones, smartphones, personal digital assistants and palmtops.
The term 'restaurant' in this specification relates to any hospitality service unit including hotels, cafes, eateries, fast foods and food related joints which provide at least one of catering, banquet, lodging or food related services.
The term 'style of serving food' in this specification indicates whether the restaurants serve food in an a la carte style, party menu or in a buffet style.
The term 'service guide' in this specification relates to multimedia based menu listing details of services provided by restaurants along with the price for each service. For instance, food service guides list dishes offered by a restaurant, their specifications (like brief recipe description, ingredients, spice indicator, type of cuisine, serving portions) and price.
The term 'snippet' in this specification relates to a brief description pertaining to a restaurant specifying details of a. restaurant along with its rating.

These definitions are in addition to those expressed in the art.
BACKGROUND OF THE INVENTION
Hospitality industry is getting competitive day by day. The industry is venturing into new technologies to reduce its operational costs and increase customer satisfaction and at the same time come up with innovative ways to acquire new customer base.
One of the most common requirements from hotel customers across the world is quick serving of the food with minimum time spent between ordering food and actually receiving it. Also, in today's tech savvy world people prefer to use Internet/electronic media to select food order and minimise the interaction with waiters. This is also profitable for the hotel industry as it limits the number of attendants to facilitate the customer interaction and thus, save cost.
In today's world, the hotel industry also faces prank calls in relation to home deliveries. This makes a hotel vulnerable to loss of valuable customer time and substantial monetary loss. Also, the hotel industry is challenged by feuds caused by customer who have pre-decided to fight with hotel staff after receipt of services from the hotel with an intention of not paying for the services. Hence, addressing these concerns is the need of the hour.
There is therefore felt a need for a system which:
• provides an interactive and comprehensive data to customers for remotely availing the restaurant services;
• enables stakeholders of the hospitality industry to reduce costs;
• enables the stakeholders to increase customer satisfaction;

• reduces the waiting time of customers; and
• reduces the occurrence of fake orders from remote customers.
OBJECTS OF THE INVENTION
An object of the present invention is to provide a user friendly system which provides comprehensive and interactive data to customers for remotely availing restaurant services.
Another object of the present invention is to provide a system which reduces wait time for customers availing restaurant services.
Yet another object of the present invention is to provide a system to circumvent false food orders or pranks played on the restaurant with regards to fake food orders.
Still another object of the present invention is to provide a system which facilitates stakeholders of the hospitality industry to reduce costs.
One more object of the present invention is to provide a system which assists stakeholders of the hospitality industry in increasing customer satisfaction.
BRIEF DESCRIPTION OF THE ACCOMPANYING DRAWINGS
The present invention will now be described with reference to the accompanying drawings, in which:
FIGURE 1 illustrates a schematic representation of a system for providing restaurant related services in accordance with this invention; and

FIGURE 2 is a flowchart showing the steps involved in providing restaurant related services in accordance with this invention.
SUMMARY OF THE INVENTION
The present invention envisages a system for providing restaurant related services to customers, each customer being associated with a handheld device, the system comprising:
• an application embedded in the handheld device comprising:
o first searching means adapted to display a first search capable Interface to customers for selecting a restaurant;
o second searching means adapted to display a second search capable interface to enable customers to select at least one service associated with a selected restaurant;
o request generation means adapted to generate and transmit a service request for at least one selected service associated with the selected restaurant; and
o request receipt confirmation means adapted to display a message confirming the service request generated for the selected service on receiving a confirmation feedback;
• a remote web server co-operating with a plurality of the handheld devices adapted to receive the service request and a corresponding confirmation feedback and further adapted to transmit the service request to a corresponding handheld device; and
• at least one remote printer situated at a restaurant co-operating with the remote web server via a wireless data communication channel adapted to receive the service request and further adapted to print

the service request and still further adapted to generate and transmit a confirmation feedback for the service request.
Typically, the first searching means displays a drill down-able map based graphical interface to customers along with a snippet describing the restaurant amenities for selecting a desired restaurant.
Preferably, the first searching means and the second searching means include an interface which is at least one of an icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface or a voice based interface.
Further, the request generation means includes graphic rendering means adapted to display layout and design of amenities associated with predetermined services using predetermined modeling techniques.
Still further, the service is selected from the group consisting of a dine-in service, take away food service, food home delivery service, table reservation service, special food service, banquet booking service, lodging service and payment service.
Furthermore, the application embedded in the handheld device comprises computation means adapted to compute an amount due for the service request generated for the selected service.
In addition, the application embedded in the handheld device comprises payment facilitation means co-operating with the computation means to enable payment of the amount due.

Additionally, the remote printer is a GPRS printer
Typically, the data communication channel is an Internet based telecommunication channel.
Preferably, the remote web server comprises:
• registration means adapted to register restaurants customers;
• a repository adapted to store data including service menus / guides, latest promotions and advertisements; and
• streaming means co-operating with the repository adapted to sense
a service- guide/menu request and further adapted to stream a
service guide/menu corresponding to a selected restaurant to a
corresponding handheld device;
• a user interface co-operating with the rebository adapted to provide a plurality of menu options to restaurant staff for providing restaurant related services to customers;
• broadcasting means adapted to selectively flash latest offers advertisements from the repository to the handheld device corresponding to a selected restaurant; and
• downloading means adapted to facilitate download of an interactive service guide along with the prices of the services to a handheld device for a desired restaurant.
In accordance with this invention, there is provide a method for providing restaurant related services to customers, each customer being associated with a handheld device, the method comprising the following steps:

• embedding an application in the handheld device;
• invoking the embedded application;
• displaying a first search capable interface to customers for selecting a restaurant on the handheld device;
• displaying a second search capable interface to enable customers to select at least one service associated with a selected restaurant on the handheld device;
• generating and transmitting a service request for at least one selected service associated with the selected restaurant to a remote web server;
• transmitting the service request to a remote printer situated at the selected restaurant;
• generating a confirmation feedback at the remote printer and transmitting the confirmation feedback for the service request to the remote web server for display on the handheld device; and
• displaying a message confirming the service request generated for the selected service on receiving a confirmation feedback on the handheld device.
Typically, the step of displaying a first search capable interface to customers includes the step of displaying an interface selected from the group consisting of a map based interface, an icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface and a voice based interface.
Preferably, the step of displaying a second search capable interface includes the step of displaying an interface selected from the group consisting of an

icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface and a voice based interface.
Further, the step of generating and transmitting a service request for at least one selected service associated with the selected restaurant includes the steps of fetching a service menu/guide associated with the selected service from the remote web server, displaying the fetched service menu/guide on the handheld device, compiling the selections performed on the service menu/guide and raising a service request.
Still further, the step of displaying the fetched service menu/guide further includes the step of displaying layout and design of amenities associated with predetermined services on the handheld device using predetermined modeling techniques.
Furthermore, the step of raising a service request includes the steps of computing the amount due for selections associated with the service request and facilitating payment of the amount due.
In addition, the step of generating a confirmation feedback at the remote printer and transmitting the confirmation feedback for the service request to the remote web server includes the steps of appending information including discounts, offers, promotions pertaining to the selected restaurant to the confirmation feedback and appending additional service request related information to the confirmation feedback for a corresponding handheld device.

DESCRIPTION OF THE INVENTION
The system for providing restaurant related services will now be described with reference to the accompanying drawings which do not limit the scope and ambit of the invention. The description provided is purely by way of example and illustration.
Today's restaurant hospitality industry with an increasing customer base and high operational costs faces various challenges in keeping customers satisfied. Along with these challenges, the restaurant hospitality industry is also faced with remote fake service requests which not only add to the delay in serving customers but also leads to economic losses. Hence, to overcome these drawbacks and assist the restaurant hospitality industry in keeping customers satisfied and exercising control of costs involved, the present invention envisages a system for providing restaurant related services.
The proposed system remotely provides the customers with a searchable interface which displays to them a list of registered restaurants and a list of services provided by them. The customers can place their service requests with a particular restaurant using their handheld telecommunication device and using formats including SMS, Email and GPRS.
In accordance with one aspect of the present invention, the services provided by the proposed System is not restricted to a particular city where a customer is residing but enables customers to avail services of restaurants located in other cities as w§H. For instance, if a customer is based out of Mumbai but has a meeting in Delhi, he can remotely search and select a restaurant in a particular area in Delhi based on his requirements, order food with the selected restaurant and notify the restaurant to book a table and keep the

food order ready at a designated time. Thus, customers can conveniently place their orders ahead of time to reduce waiting time at the restaurant.
The system, in accordance with the present invention, enables customers to remotely access and avail services provided by restaurants. This system comprises an application embedded in a handheld device associated with a customer. The embedded application co-operates with a remote web server to enable display of a multimedia based searchable interface which enables customers to select a restaurant, then browse through its services and raise a service request. The service request is forwarded to a remote printer located in the selected restaurant which prints the order for the restaurant and sends a confirmation back to the remote web server.
In accordance with another aspect of the present invention, services provided by the proposed invention include dine-in service, take away food service, food home delivery service, table reservation service, special food service, banquet booking service, lodging service and payment service. These services are provided to customers via a service guide menu which lists all the services along with their prices for customer selection. For instance, for take away food service, the menu lists the food items along with their description, ingredients, spice indicator and the prices. A detailed menu is provided so that the customers face no problem in selecting food items using their handheld devices. Along with the regular menu the proposed invention also broadcasts advertisements and promotions offered in restaurants like happy hours, special food festivals, discounts or the like on the handheld devices to attract customers.

In accordance with yet another aspect of the present invention, the application embedded on the handheld device presents at least one of an icon, a menu, a grid, a tree, a voice, a touch screen based interface capable of connecting to a repository hosted at the remote web server through Internet connectivity. The interface presents services and their service guides or menus to customers for selection.
Once customers select on a particular service on their handheld device, a service request is generated which is transmitted to the remote web server which logs the details and sends it to the selected restaurant. At the restaurant, the remote GPRS printer receives the order, prints the order and generates a confirmation feedback. This confirmation feedback is sent back to the corresponding customer via the remote web server.
In accordance with still another aspect of the present invention, the web server provides a web based user interface to the restaurant staff to enable them to upload their latest service guides, price revisions, promotions and the like. The interface also enables the restaurant staff to send additional information to customers along with the confirmation feedback generated from the GPRS printer such as table availability, food preparation time, banquet availability, shortest route to reach the restaurant and the like. For instance, if a customer raises a service request for banquet booking and in the service request specifies the number of PAX, event date, food layout and food preferences then the remote GPRS printer receives and prints the request for the particular restaurant and generates a confirmation feedback. In addition to this confirmation feedback, the banquet manager of the designated restaurant unit can send a total price for booking the banquet

along with the booking policy via the remote web server's interface. Alternatively, the banquet manager sends pictures of the banquet hall or informs the customers that the banquet hall is booked for the requested date and sends an availability chart for the banquet and the like.
In accordance with a further aspect of the present invention, the proposed system on demand presents a graphical layout of a restaurant to customers to enable them to see for instance, the seating layout of the restaurant to select a table at a particular location or to select a particular banquet hall or to select a particular room. The graphical layout helps customers to view the arrangement of tables, banquet halls and accordingly raise a service request.
In accordance with one more aspect of the present invention, the application embedded on the handheld device presents the map of the country where the customer is located. The country information is automatically identified using the information from the network service provider or is manually input by the customer on registration. On displaying the map of the country the customer manoeuvres using the navigation keys on the handheld device or touch screen interface to locate the state in which the customer wants to find a restaurant to place an order. On selecting the state, the map of the state is expanded on the customer's handheld device's display screen. Then the customer again manoeuvres to find the city of his interest subsequently to find a restaurant, After the city has been selected a list of all restaurants registered for this service are displayed on the screen of the handheld device. The customer can either scroll through the entire displayed list or a search interface is provided to search a specific hotel in specific area in the selected city based on the criteria including cuisine, style of serving food and rating

Thus, the present invention presents a one-stop solution for customers to avail services provided by restaurants and receive a confirmation from the restaurants on the same. Thereby, the proposed invention reduces customer waiting time and increases customer satisfaction by providing a prompt response to services requested by them.
Referring to the accompanying drawings, FIGURE 1 illustrates a schematic representation of the system 100 for providing restaurant related services. The system comprises a plurality of handheld devices 102 generally represented by X1 to Xn having an embedded application which co-operates with a remote web server 116 via a data communication channel and which in turn communicates with a plurality of illustrates remote printers 1301 to 130 located at restaurants.
The application embedded in the handheld devices 102 includes first searching means 104 which displays a first search capable interface to customers for selecting a restaurant. The first searching means 104 displays a drill down-able map based graphical interface to customers for selecting a desired restaurant wherein a map of the country where the customer is located is displayed and the customer can either invoke a search or manually maneuver to look for a particular state and then a city for selecting a restaurant. At every stage of selection, the first searching means 104 enables customers to filter results retrieved for restaurants and enables customers to look for restaurants depending on the type of service desired. If dining service is intended by customers then the search enables customers to filter restaurants cuisine-wise, style of serving food-wise, location-wise, special food availability wise and the like. Thus, if the customer is situated in

Mumbai, the first searching means 104 displays a map of India to customer and based on the selected state / city lists all the restaurants, which can be further filtered based on subsequent searches to select a desired restaurant. The search also displays a snippet.
Alternatively, the first searching means 104 presents at least one of an icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface or a voice based interface to customers for selecting a restaurant.
The selected restaurant is forwarded to second searching means 106 which display a second search capable interface to enable customers to select at least one service associated with a selected restaurant. The second searching means 106 presents at least one of an icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface or a voice based interface to customers for selecting services of the designated restaurant. The service selected by customers can be at least one of dine-in services, take away food services, food home delivery services, table reservation services, special food services, banquet booking services, lodging services and payment services. For instance, if a selected restaurant provides dine-in service, table reservation service, special food service and banquet booking service then customers can select a desired service using the second searching means 106.
The selected restaurant and the selected service are forwarded to request generation means 108 to generate a service request. The request generation means 108 enables customers to select sub details of a service and raise a

service request. For instance, for a dine-in service, the request generation means 108 fetches a service menu / guide from the remote web server 116 and presents it on the associated handheld device's display for customer's selection. The request generation means 108 includes a cart like mechanism which appends the selection made by the customer in a cart and on final approval forwards the cart contents to computation means 112 to compute an amount due for the selections corresponding to a selected service. These selections are forwarded to payment facilitation means 114 which connects the customers to a payment gateway for facilitating payment of the amount due for the selections corresponding to a selected service.
The request generation means 108 also includes graphic rendering means (not shown in the figures) which on demand displays the layout / architecture of a selected service for facilitating efficient selection. For instance, for a table reservation service the graphic rendering means (not shown in the figures) displays the layout of the restaurant's dining areas showing the placement of the tables to enable customers to select a particular table based on its location and availability. Similarly, for a banquet booking service the graphic rendering means (not shown in the figures) displays the layouts of the banquet halls to give customers an overview of the design of the hall for booking. The graphic rendering means (not shown in the figures) can display the layout and design of a service using 2D, 3D or other virtual modeling techniques. The graphic rendering means (not shown in the figures) enables efficient display of the layout / architecture of a selected service on the handheld device's display to enable customers to get a look and feel of the selected service remotely.

The service request generated is transmitted by the request generation means 108 to the remote web server 116. The remote web server 116 forwards the service request to a remote printer 130 located at the selected restaurant. The remote printer 130 prints the request for the restaurant staff and sends a confirmation feedback to the remote web server 116 which is sent to the request receipt confirmation means 110 for confirming the service request and displaying the confirmation and its additional information on the handheld device's 102 display.
In accordance with this invention, the remote web server 116 includes a repository 120 to store data including service menus / guides, latest promotions and advertisements. When the remote web server 116 senses a request for a service guide/menu it invokes streaming means 122 which cooperating with the repository 120 to sense a service guide/menu request and further streams the service guide/menu corresponding to a selected restaurant and service to a corresponding handheld device 102.
Additionally, the remote web server 116 includes a user interface 124 which co-operates with the repository 120 to provide a plurality of menu options to restaurant staff for providing restaurant related services to customers. The user interface 124 enables the restaurant staff to send additional information along with a confirmation feedback generated by the remote printer 130. The additional information can include food preparation time, table availability time in case of dine-in service or banquet availability information, banquet hall suggestion, food menu guides in case of banquet booking service and the like. The user interface 124 also enables the restaurant staff to track the service requests and their progress. In addition, the user interface 124

enables the restaurant staff to upload latest menu's, promotions, discounts and/or offers on to the repository 120 of the remote web server 116.
The remote web server 116 includes broadcasting means 126 which selectively flashes latest offers and advertisements from the repository 120 to the handheld device 102 corresponding to the selected restaurant and service. Also, the broadcasting means 126 presents the offers pertaining to a selected service for a corresponding restaurant to the request generation means 108 and thus enables customers to avail those offers by raising a service request.
The remote web server 116 includes registration means 118 which enables registration of customers and restaurants with the system. The registration enables capturing details of customers like name, handheld device number and residential/office address to facilitate auto completion of predetermined information for a service request. The registration also facilitates in registering the unique identification numbers associated with the remote printers 130 which are located in the restaurants. Thus, when a service request is received by the remote web server 116 it can automatically forward it to the remote printer registered for the selected restaurant.
In addition, the remote web server 116 includes downloading means 128 which enables the customers to selectively download service guides of one or more restaurants on their handheld device 102. Alternatively, the restaurant staff can download their service guides/menu on the customer's handheld devices by accepting their handheld devices unique identification number or mobile number via the user interface 124 and the downloading means 128.

In accordance with the present invention, there is provided a method for providing restaurant related services to customers, each customer being associated with a handheld device as seen in FIGURE 2, the method comprising the following steps:
• embedding an application in a handheld device 1000;
• invoking the embedded application 1002;
• displaying a first search capable interface to customers for selecting a restaurant on the handheld device 1004;
• displaying a second search capable interface to enable customers to select at least one service associated with a selected restaurant on the handheld device 1006;
• generating and transmitting a service request for at least one selected service associated with the selected restaurant to a remote web server 1008;
• transmitting the service request to a remote printer situated at the selected restaurant 1010;
• generating a confirmation feedback at the remote printer and transmitting the confirmation feedback for the service request to the remote web server for display on the handheld device 1012; and
• displaying a message confirming the service request generated for the selected service on receiving a confirmation feedback on the handheld device 1014.
Typically, the step of displaying a first search capable interface to customers includes the step of displaying an interface selected from the group consisting of a map based interface, an icon driven interface, a menu driven

interface, a tree based interface, a touch screen based interface and a voice based interface.
Preferably, the step of displaying a second search capable interface includes the step of displaying an interface selected from the group consisting of an icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface and a voice based interface.
Further, the step of generating and transmitting a service request for at least one selected service associated with the selected restaurant includes the steps of fetching a service menu/guide associated with the selected service from the remote web server, displaying the fetched service menu/guide on the handheld device, compiling the selections performed on the service menu/guide and raising a service request.
Still further, the step of displaying the fetched service menu/guide further includes the step of displaying layout and design of amenities associated with predetermined services on the handheld device using predetermined modeling techniques.
Furthermore, the step of raising a service request includes the steps of computing the amount due for selections associated with the service request and facilitating payment of the amount due.
In addition, the step of generating a confirmation feedback at the remote printer and transmitting the confirmation feedback for the service request to the remote web server includes the steps of appending information including discounts, offers, promotions pertaining to the selected restaurant to the

confirmation feedback and appending additional service request related information to the confirmation feedback for a corresponding handheld device.
TECHNICAL ADVANCEMENTS
The technical advancements of the present invention include providing a system and method for providing restaurant related services. The system provides an application which is embedded in handheld devices. The application enables customers to avail a plurality of restaurant services via their handheld devices.
The application displays a graphical map based interface to customers to enable them to search for restaurants and services offered by them. The graphical map based interface does not restrict the selection to a particular city instead enables them to raise service requests for restaurants across the country they are located in.
The application also enables the customers to view a graphical layout and design of predetermined services to enable customers to appropriately select a particular service. For instance, for dine-in service, the customers can view the layout of the dining area and appropriately select a table.
The system also eliminates tracking overhead of the restaurant staff by employing a remote GPRS printer. The GPRS printer automatically receives service requests and prints the order for the restaurant staff without the need for the staff to attend customer service request phone calls/emails and then generate order receipts.

The system also reduces operational costs by reducing the need for employing a high number of hospitality staff to cater to the customers.
In addition, the system provides a payment interface to enable customers to make pre-payment for the service requests thereby eliminating fake orders and reducing fake order related losses for the restaurants.
Moreover, the system enables the restaurants to keep their customers satisfied with a prompt service and response and further keep them abreast with latest advertisements, offers, promotions and deals offered by the restaurants. Thus, the system provides a one stop shop solution for all hospitality related services required by customers.
While considerable emphasis has been placed herein on the particular features of this invention, it will be appreciated that various modifications can be made, and that many changes can be made in the preferred embodiments without departing from the principles of the invention. These and other modifications in the nature of the invention or the preferred embodiments will be apparent to those skilled in the art from the disclosure herein, whereby it is to be distinctly understood that the foregoing descriptive matter is to be interpreted merely as illustrative of the invention and not as a limitation.

WE CLAIM
1. A system for providing restaurant related services to customers, each customer being associated with a handheld device, said system comprising:
• an application embedded in the handheld device comprising:
o first searching means adapted to display a first search capable interface to customers for selecting a restaurant;
o second searching means adapted to display a second search capable interface to enable customers to select at least one service associated with a selected restaurant;
o request generation means adapted to generate and transmit a service request for at least one selected service associated with said selected restaurant; and
o request receipt confirmation means adapted to display a message confirming said service request generated for said selected service on receiving a confirmation feedback;
• a remote web server co-operating with each of the handheld device adapted to receive said service request and a corresponding confirmation feedback and further adapted to transmit the service request to a corresponding handheld device; and
• at least one remote printer situated at a restaurant co-operating with said remote web server via a wireless data communication channel adapted to receive said service request and further adapted to print said service request and still further adapted to generate and transmit a confirmation feedback for said service request.

2. The system as claimed in claim 1, wherein said first searching means displays a drill down-able map based graphical interface to customers along with a snippet.
3. The system as claimed in claim 1, wherein said first searching means and said second searching means include an interface which is at least one of an icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface and a voice based interface.
4. The system as claimed in claim 1, wherein said request generation means includes graphic rendering means adapted to display layout and design of amenities associated with predetermined services using predetermined
modeling techniques.
5. The system as claimed in claim 1, wherein said service is selected from the group consisting of dine-in services, take away food services, food home delivery services, table reservation services, special food services, banquet booking services, lodging services and payment services.
6. The system as claimed in claim 1, wherein said application embedded in the handheld device comprises computation means adapted to compute an amount due for said service request generated for said at least one selected service.

7. The system as claimed in claim 6, wherein said application embedded in the handheld device comprises payment facilitation means co-operating with said computation means to enable payment of said amount due.
8. The system as claimed in claimed in claim 1, wherein said remote printer is a GPRS printer.
9. The system as claimed in claim 1, wherein said data communication channel is an Internet based telecommunication channel.
10.The system as claimed in claim 1, wherein said remote web server comprises:
• registration means adapted to register restaurants and customers;
• a repository adapted to store data including service menus / guides, latest promotions and advertisements;
• streaming means co-operating with said repository adapted to sense a service guide/menu request and further adapted to stream a service guide/menu associated with a selected restaurant to a corresponding handheld device;
• a user interface co-operating with said repository adapted to provide a plurality of menu options to restaurant staff for providing restaurant related services to customers;
• broadcasting means adapted to selectively flash latest offers and advertisements from said repository to the handheld device corresponding to said selected restaurant; and

• downloading means adapted to facilitate download of an
interactive service guide along with prices of the associated
services to a handheld device for a selected restaurant.
11. A method for providing restaurant related services to customers, each customer being associated with a handheld device, said method comprising the following steps:
• embedding an application in a handheld device;
• invoking the embedded application;
• displaying a first search capable interface to customers for selecting a restaurant on the handheld device;
• displaying a second search capable interface to enable customers to select at least one service associated with a selected restaurant on the handheld device;
• generating and transmitting a service request for at least one selected service associated with said selected restaurant to a remote web server;
• transmitting said service request to a remote printer situated at said selected restaurant;
• generating a confirmation feedback at said remote printer and transmitting said confirmation feedback for said service request to said remote web server for display on the handheld device; and
• displaying a message confirming said service request generated for said selected service on receiving a confirmation feedback on the handheld device.

12. The method as claimed in claim 11, wherein the step of displaying a first search capable interface to customers includes the step of displaying an interface selected from the group consisting of a map based interface, an icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface and a voice based interface.
13.The method as claimed in claim 11, wherein the step of displaying a second search capable interface includes the step of displaying an interface selected from the group consisting of an icon driven interface, a menu driven interface, a tree based interface, a touch screen based interface and a voice based interface.
14.The method as claimed in claim 11, wherein the step of generating and transmitting a service request for at least one selected service associated with said selected restaurant includes the steps of fetching a service menu/guide associated with said selected service from said remote web server, displaying the fetched service menu/guide on the handheld device, compiling the selections performed on said service menu/guide and raising a service request.
15.The method as claimed in claim 14, wherein the step of displaying the fetched service menu/guide includes the step of displaying layout and design of amenities associated with predetermined services on the handheld device using predetermined modeling techniques.
16. The method as claimed in claim 14, wherein the step of raising a service request includes the steps of computing the amount due for selections

associated with said service request and facilitating payment of said amount due.
17. The method as claimed in claim 11, wherein the step of generating a confirmation feedback at said remote printer and transmitting said confirmation feedback for said service request to said remote web server includes the steps of appending information including discounts, offers, promotions pertaining to said selected restaurant to said confirmation feedback and appending additional service request related information to said confirmation feedback for a corresponding handheld device.