Large batches of social media communications may be automatically annotated. This provides techniques to create large labeled datasets without the assistance of human labelers. For instance, social media communications may be fetched and annotated as actionable or noise for a given account (e.g., a brand handle on T...

A process for extracting and recognizing named entities from a short unstructured chat-style text input. The process may tokenize an inbound electronic message, and use a combination of entity specific classifiers and databases comprising known named entities such as gazetteer(s) to identify one or more named entiti...

To collaborate in context, an online messaging platform is launched for a user to communicate by way of electronic messaging with one or more other users. The online messaging platform is launched in response to a user selecting text. One or more additional users are added to the online messaging platform, when the ...

A computer-implemented process for improving tracking and visibility of a ticket may include changing a status of a ticket, allowing ownership of the ticket to be shared with an internal agent. The process may also include depending on the changed status, an internal group mapped to the ticket is selected from a lis...