The present invention discloses a method and system for processing a request for reservation amendment. The method comprising receiving the request for reservation amendment from a user for fare refund, said request comprising atleast PNR details, authenticating said request for reservation amendment and storing the...

A method for managing call recordings in a contact center includes assigning a unique call identification number by an automatic call distributor (ACD), to each incoming call of the contact center, storing the unique call identification number in the ACD table, recording one or more incoming calls, at a call recordi...

The present invention relates to a method and a system for handling customer claims. The present invention is a tool that analyses, processes and sends out communication to PAX regarding their compensation claims. The present invention generates ready-to-send email templates with auto-populated claim details and out...