The present invention provides a method and system of masking pre-specified data in a shared chat environment. In one embodiment  a shared chat session is established between an online customer and an agent. A chat message entered by the online customer in a shared chat interface of a customer device 102 is detect...

1. A Live Sales and Marketing Service Provider (SMSP) and Customer Lifecycle Management Platform - based on Live interactions on the web-stores or retail stores with an on-line connection.

1. A system and method for a messaging system to maintain a breakable online messaging sessions with out asking any kind of profile or reference information from the web site guest user. Wherein the messaging system can be a chat or an Instant messaging system: and the session may be established between a guest user...

A system and method for enabling an anonymous online visitor on a webpage to be profiled and qualified by an Agent and to initiate & track various tasks based on a pre-defined workflow for performing visitor-centric services using an online messaging system. The system enables the functionality of connecting the ...