[0064] A speech analytics system configured to detect an event is provided. The speech analytics system includes a graphical user interface configured to enable one or more users to upload one or more audio files. The speech analytics system also includes a rules configurator engine configured to receive and store a...

ABSTRACT [0066] An adaptive voice authentication system is provided. The adaptive voice authentication system includes an adaptive module configured to compare a feature quality index of the plurality of authentication features and the plurality of enrolment features and dynamically replace and store one or more en...

PROMISE MANAGEMENT APPARATUS AND METHOD A method (300) and apparatus (100) for managing promises made by an agent (104) of a call center to a caller (106) includes transcribing a call (102) between the agent (104) and the caller (106) based on real-time call stream of the call (102). The method (300) further incl...

A dynamic speech processing system and method is provided. The system includes a receiver configured to receive a plurality of audio files. The audio files include sample training audio files and run-time audio files. The system further includes a speech processor coupled to the receiver and configured to compute a ...

ABSTRACT [001] An analysis system for increasing an efficiency of analysis of customer inputs, is provided. The system includes a structuring module configured to structure a business objective. The system further includes an object of analysis (OA) module configured to enable one or more users to articulate a set...

ABSTRACT [0078] A voice biometrics system adapted to authenticate a user based on speech diagnostics is provided. The system includes a pre-processing module configured to receive an input voice sample and to pre-process the input voice sample. The pre-processing module includes a clipping module configured to clip...