Description:FIELD OF THE INVENTION
[001] Present invention relates to a system and a method for communicating stock information of a vehicle.

BACKGROUND OF THE INVENTION
[002] In the field of customer service and vehicle purchasing, customers often seek information about the availability of specific vehicles, their features and dealership locations. However, existing methods for addressing customer enquiries and providing information about vehicle stock are inefficient due to lack of understanding of customer query due to poor network issues or language barrier. Conventionally, customer calls are manually answered by customer care executives, leading to several issues that hinder the overall customer experience and the efficiency of dealership operations.
[003] During peak hours or high-demand periods, customer care executives struggle to handle the influx of calls. This results in missed or ignored calls, leaving prospective customers frustrated and underserved. Consequently, impacting customer satisfaction and leading to lost sales opportunities. Additionally, language barriers often lead to misinterpretation of queries or responses between customer care executives and prospective customers, contributing to confusion, frustration and missed sales opportunities.
[004] In today's digital age, communication often relies on various network channels, such as voice calls, internet chats, or video calls. However, network interruptions or poor connectivity results in the loss of viable information during customer interactions. Such a scenario not only hampers customer satisfaction but also affects the accuracy of responses. Furthermore, customer care executives typically need to manually search for vehicle stock information in response to each enquiry. This process is time-consuming and cumbersome, as it requires accessing and cross-referencing databases, leading to delays in providing accurate information to customers. Moreover, absence of real-time information on a customer's location makes it challenging to provide personalized and location-specific recommendations, such as directing customers to the nearest dealership.
[005] In view of the above, there is a need for a system and a method for communicating stock information of a vehicle, which addresses at least the aforementioned problems.

SUMMARY OF THE INVENTION
[006] In one aspect, the present invention is directed towards a system for communicating stock information of a vehicle. The system comprises one or more user devices configured to receive an enquiry information from a user, the enquiry information comprising one or more queries pertaining to the vehicle and a control unit communicably coupled to each of the one or more user devices. The control unit configured to receive, the enquiry information from the one or more user devices, analyze, the enquiry information for extracting the one or more queries of the user, determine, the stock information of the vehicle from one or more dealerships corresponding to the one or more queries and communicate, the stock information of the vehicle to the user through the one or more user devices.
[007] In an embodiment of the present invention, the control unit is configured to determine a language of the enquiry information received from the user. The control unit is configured to translate the enquiry information to a preferred language of an executive in the one or more dealerships.
[008] In an embodiment of the present invention, the system comprises a navigation unit communicably coupled to the control unit and the one or more user devices. Herein, the control unit is configured to determine a location of the user through the navigation unit through detection of a location of the one or more user devices transmitting the enquiry information.
[009] In an embodiment of the present invention, the control unit is adapted to locate at least one dealership of the one or more dealerships within a pre-defined distance from the location of the user, the at least one dealership having a stock of the vehicle.
[010] In an embodiment of the present invention, the control unit is adapted to communicate information pertaining to the at least one dealership to the user, the information comprising a location of the at least one dealership.
[011] In an embodiment of the present invention, the control unit is configured to communicate the stock information of the vehicle to the user through the one or more user devices by one of a voice message, a voice call, a video call and a text message.
[012] In an embodiment of the present invention, the control unit is communicably coupled to a storage unit, the storage unit is configured to record the enquiry information provided by the user.
[013] In an embodiment of the present invention, the control unit is configured to compute, a retail propensity of the user based on a historical data of the user with the one or more dealership through one or more computing techniques, the historical data comprising information pertaining to one of previous sale details and authorized executive details.
[014] In an embodiment of the present invention, the control unit is configured to assign an executive for communicating the stock information to the user based on the retail propensity.
[015] In an embodiment of the present invention, the control unit is configured to flag the one or more queries of the user as an enquiry in a communication device of an executive of the one or more dealerships, upon receiving the enquiry information from the user.
[016] In an embodiment of the present invention, the control unit is configured to receive the stock information through the communication device of the executive of the one or more dealerships.
[017] In an embodiment of the present invention, the control unit is configured to communicate the stock information to the user, the stock information being pre-fed in a communication device of an executive of the one or more dealerships.
[018] In another aspect, the present invention is directed towards a method for communicating stock information of a vehicle. The method comprises a step of receiving, by one or more user devices, an enquiry information from the user, the enquiry information comprising one or more queries pertaining to the vehicle, receiving, by a control unit, the enquiry information from the one or more user devices, the control unit is communicably coupled to the one or more user devices, analyzing, by the control unit, the enquiry information for extracting the one or more queries of the user, determining, by the control unit, the stock information of the vehicle from one or more dealerships corresponding to the one or more queries, and communicating, by the control unit, the stock information of the vehicle to the user through the one or more user devices.
[019] In an embodiment of the present invention, the method comprises a step of determining, by the control unit, a language of the enquiry information received from the user, the control unit is configured to translate the enquiry information to a preferred language of an executive in the one or more dealerships.
[020] In an embodiment of the present invention, the method comprises a step of determining, by the control unit, a location of the user through a navigation unit based on a location of the one or more user devices transmitting the enquiry information, the control unit is communicably coupled to the navigation unit.
[021] In an embodiment of the present invention, the method comprises a step of locating, by the control unit, at least one dealership of the one or more dealerships within a pre-defined distance from the location of the user, the at least one dealership having a stock of the vehicle.
[022] In an embodiment of the present invention, the method comprises a step of communicating, by the control unit, information pertaining to the at least one dealership to the user, the information comprising location of the at least one dealership.
[023] In an embodiment of the present invention, the method comprises a step of communicating, by the control unit, the stock information of the vehicle to the user through the one or more user devices by one of a voice message, a voice call, a video call and a text message.
[024] In an embodiment of the present invention, the method comprises a step of recording, by the control unit, the enquiry information provided by the user in a storage unit, the control unit is communicably coupled to the storage unit.
[025] In an embodiment of the present invention, the method comprises a step of computing, by the control unit, a retail propensity of the user based on a historical data of the user with the one or more dealership through one or more computing techniques, the historical data comprising information pertaining to previous sale details and authorized executive details.
[026] In an embodiment of the present invention, the method comprises a step of assigning, by the control unit, an executive of the one or more dealerships for providing the stock information to the user based on the retail propensity.
[027] In an embodiment of the present invention, the method comprises a step of flagging, by the control unit, the one or more queries of the user as an enquiry in a communication device of an executive of the one or more dealerships, upon receiving the enquiry information from the user.
[028] In an embodiment of the present invention, the method comprises a step of receiving, by the control unit, the stock information through the communication device of the executive of the one or more dealerships.
[029] In an embodiment of the present invention, the method comprises a step of communicating, by the control unit, the stock information to the user, the stock information being pre-fed in a communication device of an executive of the one or more dealerships.

BRIEF DESCRIPTION OF THE DRAWINGS
[030] Reference will be made to embodiments of the invention, examples of which may be illustrated in accompanying figures. These figures are intended to be illustrative, not limiting. Although the invention is generally described in context of these embodiments, it should be understood that it is not intended to limit the scope of the invention to these particular embodiments.
Figure 1 illustrates a block diagram of a system for communicating stock information of a vehicle, in accordance with an embodiment of the present invention.
Figure 2A and Figure 2B are flow diagrams of a method for communicating stock information of a vehicle, in accordance with an embodiment of the present invention.
Figure 3 is a flow diagram of a method for communicating stock information of a vehicle, in accordance with an embodiment of the present invention.

DETAILED DESCRIPTION OF THE INVENTION
[031] The present invention generally relates to a system and a method for communicating stock information of a vehicle. The system and the method are adapted to provide location-specific recommendations of dealership based on user enquiry with reduced manual intervention, thereby providing communication between an executive and prospective customer.
[032] Figure 1 is a block diagram of system 100 for communicating stock information of a vehicle, in accordance with an exemplary embodiment of the present invention. The system 100 establishes communication between a user and an executive of a dealership of one or more dealerships. As illustrated, the system 100 comprises one or more user devices 110 (hereinafter selectively referred to as ‘user device 110’ or as “user devices 110” without deviating from the scope of the present disclosure). The user device 110 can be a computing device or a portable electronic device such as a smart phone, tablet, a personal digital assistant (PDA) or a wearable device. The user device 110 facilitates exchange of information through various wired or wireless communication protocols known in the art. The user device 110 is configured to receive an enquiry information from the user. The user may be a prospective customer to buy a vehicle or an existing customer. The user device 110 can be associated with the user or the user can access the user device 110 for communication. In one instance, the user can access an application or interface on one or more user devices 110 to input the enquiry information. In one embodiment, the user can input the enquiry information using the user device 110 through a text message and/or a voice message. In another embodiment, the user can input their enquiry information using the user device 110 through a by a voice call and/or a video call. The enquiry information comprises one or more queries related to a vehicle which the user may be interested to purchase. In an embodiment, the one or more queries comprises enquiry relating to various aspects of the vehicle such as vehicle availability, colour options of the vehicle, vehicle model availability, vehicle pricing, financing options, vehicle servicing, test driving options and the like.
[033] As illustrated in Figure 1, the system 100 further comprises a communication device 150 communicably coupled to the user device 110. The communication device 150 is adapted to exchange of information to the user device 110 through various wired or wireless communication protocols known in the art. The communication device 150 can be a computing device or a portable electronic device such as a smart phone, tablet, a personal digital assistant (PDA) or a wearable device. The communication device 150 is configured to enable communication between the executive and the user. The executive may be a customer care executive at a dealership of the one or more dealerships or a store manager at the dealership. The term “customer care executive” also referred to as a customer service executive or representative, is an individual responsible for handling customer enquiries, concerns, and requests of the user. The term “dealership” refers to an establishment authorized to sell the vehicle. The communication device 150 can be in possession of the executive or the communication device 150 may be in proximity to the executive. In one embodiment, the communication device 150 can communicate the stock information of the vehicle by a voice message and/or a text message to the user through the one or more user devices 110. In another embodiment the communication device 150 can communicate the stock information of the vehicle by a voice call and/or a video call to the user through the one or more user devices 110. The stock information from the communication device 150 comprises response relating to various aspects of the vehicle such as vehicle availability, colour options, vehicle model availability, vehicle pricing, financing options, vehicle servicing, test driving options and more based on the query of the user.
[034] As illustrated in Figure 1, the system 100 further comprises a control unit 120. The control unit 120 is communicably coupled to the user device 110 and the communication device 150. The control unit 120 is adapted to manage and process enquiries from the user. Further, the control unit 120 is adapted to retrieve stock information of the vehicle based on the user enquiries. The control unit 120 is configured to receive the enquiry information from the user device 110. The control unit 120 is further configured to analyse the enquiry information for extracting the one or more queries of the user. Specifically, the control unit 120 identifies and isolates specific queries posed by the user pertaining to the vehicle within the broader content of the information received. In an embodiment, the control unit 120 is capable of identifying keywords from the information received from the user, and is adapted to isolate the keywords as queries of the user. In an embodiment, if the information received from the user is “I would like to availability of ‘X’ model of the vehicle within ‘Y’ location”, the control unit 120 is adapted to capture “availability of ‘X model’ of vehicle and ‘Y’ location” as keywords. In an embodiment, the control unit 120 is configured to execute one or more natural language processing (NLP) techniques and/or one or more machine learning techniques and/or one or more Artificial Intelligence (AI) techniques to understand and interpret the user's queries.
[035] In an embodiment, the control unit 120 is adapted to execute the one or more machine learning techniques for isolating specific terms from the enquiry information of the user. The isolation enables the executive to comprehend each query in the enquiry information provided by the customer.
[036] Further, the control unit 120 is configured to determine a language of the enquiry information received from the user. Then, the control unit 120 translates the enquiry information to a preferred language of the executive in the one or more dealerships. In one instance, the language of the enquiry information received from the user is a regional language such as Tamil which is deciphered by the control unit 120 and translate to English which is the preferred language of the executive in the one or more dealerships. In an embodiment, the control unit 120 is embedded with a translator (or a translation technique known in the art) that translates the enquiry information and/or query raised by the potential customer. The control unit 120 is adapted to translate the enquiry information into a preferred language of the executive and thereby enable the executive and/or the control unit 120 to answer each query of the potential customer. Subsequently, the control unit 120 determines the stock information of the vehicle from one or more dealerships corresponding to the one or more queries. In an embodiment, the control unit 120 is configured to receive the stock information through the communication device 150 of the executive of the one or more dealerships. In another embodiment, the control unit 120 is configured to receive the stock information that is pre-fed in a communication device 150 of an executive of the one or more dealerships.
[037] The control unit 120 is configured to flag the one or more queries of the user as an enquiry in a communication device 150 of an executive of the one or more dealerships, upon receiving the enquiry information from the user. In an embodiment, the control unit 120 flags the one or more queries of the user as an enquiry in a communication device 150 of the executive of the one or more dealerships, upon receiving the enquiry information from the user. For instance, when a query from the user is flagged by the control unit 120 as enquiries on an executive's communication device 150 within the one or more dealerships, it serves as a reminder or a token for the executive to address and take timely action on those queries.
[038] The system 100 further comprises a navigation unit 130 communicably coupled to the control unit 120 and the one or more user devices 110. The control unit 120 is configured to determine a location of the user through the navigation unit 130 through detection of a location of the one or more user devices 110 transmitting the enquiry information. In an embodiment, the navigation unit 130 is a Global Positioning System (GPS) unit. The GPS unit is adapted to determine the geographical location of the user based on the location of the user devices 110 transmitting the enquiry information. This helps identify the user's proximity to one or more dealerships. Further, the control unit 120 is adapted to locate at least one dealership of the one or more dealerships within a pre-defined distance from the location of the user, the at least one dealership having a stock of the vehicle. In an embodiment, when the user initiates a call or enquiry, the navigation unit 130 can access the GPS data from the user device 110. The GPS data includes current geographic coordinates (latitude and longitude) which can be used to determine exact location of the user. The system 100 maintains a database or network of dealership locations, each associated with its unique geographic coordinates corresponding to their physical addresses. To determine the user's proximity to various dealerships, the system calculates the distances between the user's coordinates and those of each dealership in the network. Subsequently, the system 100 arranges the dealerships in order of proximity, with the closest dealerships receiving the highest ranking. The ranking information provides an indication of the dealerships nearest to the current location of the user.
[039] Thereafter, the control unit 120 is adapted to communicate information pertaining to the at least one dealership to the user, the information comprising a location of the at least one dealership. Specifically, the control unit 120 is configured to communicate the stock information of the vehicle to the user through the one or more user devices 110 by one of a voice message, a voice call, a video call and a text message. In one instance, the customer care executive can inform the user about the nearest dealerships via voice message, a voice call, a video call, which is particularly useful for users who may want to visit a dealership to view a vehicle in person, take a test drive, or make a purchase. In another instance, the control unit 120 is configured to communicate the stock information of the vehicle to the user through the one or more user devices 110 by a text message. Thus, the present invention enhances the user experience by providing tailored recommendations and real-time information, ensuring that users can access the nearest dealerships that can address their vehicle-related queries and needs.
[040] The system 100 further comprises a storage unit 140. The control unit 120 is communicably coupled to a storage unit 140. The storage unit 140 is configured to record the enquiry information provided by the user. In an embodiment, the storage unit 140 is a database or data storage component or cloud-based storage. The storage unit 140 is adapted to record and store the enquiry information provided by the user during their interactions with the customer care executive. The storage unit 140 also maintains a historical record of user interactions. The storage unit 140 also stores the responses generated by the control unit 120 for the queries received from the user. For example, when the storage unit 140 accumulates data about each user's preferences and enquiries, the data is used by the control unit 120 to create user profiles, enabling the system to offer personalized recommendations and tailored responses in subsequent interactions. The user profile is created including information, such as a profile picture, contact details, personal preferences or interests, past vehicle purchases, and the inquiries made by the user.
[041] The control unit 120 is configured to compute, a retail propensity of the user based on a historical data of the user with the one or more dealership through one or more computing techniques. The historical data comprises information pertaining to one of previous sale details and authorized executive details. In an embodiment, using the recorded enquiry information across multiple users, the control unit 120 identifies trends and patterns in user queries. For instance, if a particular vehicle model becomes popular due to a specific feature, the system can use this information for market analysis and inventory management. The control unit 120 configured to assign an executive for communicating the stock information to the user based on the retail propensity. In an example, utilizing the historical data comprises information pertaining to one of previous sale details and authorized executive details, the control unit 120 determines the best sales executive to assign and handle the user enquiry, thereby enhancing the sales and overall user experience.
[042] In an embodiment, the retail propensity is calculated by the control unit 120 based on at least one of determination of a vehicle purchase history of the customer (if an existing customer), age and gender of the customer, location of residence of the potential customer and other related parameters pertaining to market analysis. In an exemplary embodiment, the control unit 120 is adapted to determine that a working female, aged 28 years is likely to buy a scooter segment vehicle. Accordingly, the control unit 120 is adapted to determine that the retail propensity of the working female to be high. In another exemplary embodiment, the control unit 120 is adapted to determine that a working middle-aged man is likely to buy a commuter motorcycle. Accordingly, the control unit 120 is adapted to determine that the retail propensity of the working middle-aged man to be high.
[043] In an embodiment, the control unit 120 is embodied as a multi-core processor, a single core processor, or a combination of one or more multi-core processors and one or more single core processors. For example, the control unit 120 is embodied as one or more of various processing devices, such as a coprocessor, a microprocessor, a controller, a digital signal processor (DSP), a processing circuitry with or without an accompanying DSP, or various other processing devices including integrated circuits such as, for example, an application specific integrated circuit (ASIC), a field programmable gate array (FPGA), a microcontroller unit (MCU), a hardware accelerator, a special-purpose computer chip, or the like. In an embodiment, the control unit 120 is configured to execute hard-coded functionality.
[044] Figure 2A and Figure 2B are flow diagrams of a method 200 for communicating stock information of the vehicle by the system 100, in accordance with an exemplary embodiment of the present invention.
[045] At step 202, the communication device 150 receives a phone call from a prospective customer. The prospective customer makes the phone call using the user device 110 such as a smart phone. At step 204, the control unit 120 captures the location of the prospective customer through the navigation unit 130. For example, if a customer is using the smart phone for making the phone call to provide the information to the communication device 150, the navigation unit 130 determines the location of the customer through the information provided by a Global Positioning System (GPS) module embedded within the smart phone.
[046] At step 206, the control unit 120 extracts information required to create an enquiry by listening to the conversation between the executive and the prospective customer on customer executive application. In one instance, the control unit 120 extracts queries pertaining to the vehicles cover various aspects, such as vehicle availability, colour options, vehicle model availability, vehicle pricing, financing options, vehicle servicing, test driving options from the overall conversation between the executive and the prospective customer. For example, if the prospective customer conveys his wish to purchase a specific vehicle model in grey color, this information is extracted as an enquiry. In an embodiment, the control unit 120 determines a language of the enquiry information received from the user. The control unit 120 configured to translate the enquiry information to a preferred language of the executive in the one or more dealerships.
[047] At step 208, the control unit 120 creates an enquiry in the enquiry management system with extracted information. In an embodiment, the control unit 120 flags the one or more queries of the user as an enquiry in a communication device 150 of the executive of the one or more dealerships, upon receiving the enquiry information from the user. For instance, when a query from the user is flagged by the control unit 120 as enquiries on an executive's communication device 150 within one or more dealerships, it serves as a reminder for the executive to address and take action on those queries. In another embodiment, the control unit 120 creates an enquiry and assigns a unique identifier (ID) to the created enquiry and stores in the storage unit 140.
[048] At step 210, the control unit 120 sends the information captured through wireless communication medium to the executive through the communication device 150 and to the prospective customer through the user device 110. At step 212, the control unit 120 determines the stock information of the vehicle from one or more dealerships corresponding to the one or more queries. For example, the control unit 120 analyses user queries, such as verifying the availability of a particular vehicle model in a specific colour and retrieving the stock information for that particular requirement.
[049] At step 214, the control unit 120 determines whether the dealership is in a metro city. If at step 214, it is determined that the dealership is in a metro city, the method 200 moves to step 216, otherwise the method moves to step 218. The control unit 120 locates at least one dealership of the one or more dealerships within a pre-defined distance from the location of the user, the at least one dealership having a stock of the vehicle. At step 216, the control unit 120 sets a dealership in the metro city within the pre-defined distance from the location of the user. In an example, the pre-defined threshold may be 5 kilometres radius from the location of the user. At step 218, the control unit 120 sets a dealership in a non-metro city within the pre-defined distance from the location of the user. In an example, the pre-defined threshold may be 5 kilometres radius from the location of the user.
[050] At step 220, the control unit 120 determines the nearest dealership with stock availability based on the pre-defined distance. For example, the prospective customer is directed to a dealership where the particular vehicle model in a specific colour as enquired is in stock. At step 222, the control unit 120 computes a retail propensity of the user based on a historical data of the user with the one or more dealership through one or more computing techniques. The historical data comprising information pertaining to previous sale details and authorized executive details. At step 224, the control unit 120 determines an executive of the one or more dealerships for handling the enquiry and providing the stock information to the user based on the retail propensity.
[051] Figure 3 is a flow diagram of a method 300 for communicating stock information of a vehicle by the system 100, in accordance with an exemplary embodiment of the present invention.
[052] At step 302, user device 110 receives the enquiry information from the user. The enquiry information from the user includes one or more queries related to vehicles. The queries pertaining to the vehicles include availability of vehicles, colour choices, availability of specific vehicle models, pricing information, financing possibilities, vehicle servicing options, opportunities for test drives, and more.
[053] At step 304, the control unit 120 receives the enquiry information from the user device 110. In one embodiment, the control unit 120 is configured to receive the enquiry information from the one or more user devices 110 by a text message and/or a voice message. In another embodiment, the control unit 120 is configured to receive the enquiry information from the one or more user devices 110 by a voice call and/or a video call.
[054] At step 306, the control unit 120 analyses the enquiry information for extracting the one or more queries of the user. At step 308, the control unit 120 determines the stock information of the vehicle corresponding to the one or more queries. In one instance, the control unit 120 processes the queries received from the user, which may include, for example checking whether a specific vehicle model is available and determining the stock information of that specific vehicle model.
[055] At step 310, the control unit 120 communicates the stock information of the vehicle to the user through the one or more user devices 110. In one embodiment, the control unit 120 is configured to communicate the stock information of the vehicle to the user through the one or more user devices 110 by a text message and/or a voice message. In another embodiment, the control unit 120 is configured to communicate the stock information of the vehicle to the user through the one or more user devices 110 by a voice call and/or a video call.
[056] The claimed invention as disclosed above is not routine, conventional or well understood in the art, as the claimed aspects enable the following solutions to the existing problems in conventional technologies. The present invention provides communication between customer care executives and prospective customers. By automating initial query analysis, information retrieval and response generation, the present invention streamlines the process allowing customer care executives to handle more enquiries efficiently and provide prompt resolution for the queries. This leads to improved customer satisfaction, as customers feel heard and understood.
[057] Further, in the present invention, manual intervention is significantly reduced leading to reduced processing time for enquiries. Additionally, the present invention ensures that the users receive accurate, up-to-date information in real-time, resulting in improved overall user experience. Moreover, the present invention include language processing capabilities, enabling real-time translation, thereby ensuring that customer care executives and prospective customers communicate seamlessly. With access to the real-time location data from the users, the present invention provides personalized and location-specific recommendations of dealership leading to quick, accurate and personalized responses to customer enquiries.
[058] Furthermore, one or more computer-readable storage media may be utilized in implementing embodiments consistent with the present disclosure. A computer-readable storage medium refers to any type of physical memory on which information or data readable by a processor may be stored. Thus, a computer-readable storage medium may store instructions for execution by one or more processors, including instructions for causing the processor(s) to perform steps or stages consistent with the embodiments described herein. The term “computer-readable medium” should be understood to include tangible items and exclude carrier waves and transient signals, i.e., be non-transitory. Examples include random access memory (RAM), read-only memory (ROM), volatile memory, non-volatile memory, hard drives, CD ROMs, DVDs, flash drives, disks, and any other known physical storage media.
[059] While the present invention has been described with respect to certain embodiments, it will be apparent to those skilled in the art that various changes and modification may be made without departing from the scope of the invention as defined in the following claims.

List of Reference Numerals
100: System for Communicating Stock Information of a Vehicle
110: User Devices
120: Control Unit
130: Navigation Unit
140: Storage Unit
150: Communication Device
200, 300: Method for Communicating Stock Information of a Vehicle
, Claims:1. A system (100) for communicating stock information of a vehicle, the system (100) comprising:
one or more user devices (110) configured to receive an enquiry information from a user, the enquiry information comprising one or more queries pertaining to the vehicle;
a control unit (120) communicably coupled to each of the one or more user devices (110), the control unit (120) being configured to:
receive, the enquiry information from the one or more user devices (110);
analyze, the enquiry information for extracting the one or more queries of the user;
determine, the stock information of the vehicle from one or more dealerships corresponding to the one or more queries; and
communicate, the stock information of the vehicle to the user through the one or more user devices (110).

2. The system (100) as claimed in claim 1, wherein the control unit (120) being configured to determine a language of the enquiry information received from the user, the control unit (120) being configured to translate the enquiry information to a preferred language of an executive in the one or more dealerships.
3. The system (100) as claimed in claim 1 comprises a navigation unit (130) communicably coupled to the control unit (120) and the one or more user devices (110), wherein the control unit (120) being configured to determine a location of the user through the navigation unit (130) through detection of a location of the one or more user devices (110) transmitting the enquiry information.

4. The system (100) as claimed in claim 3, wherein the control unit (120) is adapted to locate at least one dealership of the one or more dealerships within a pre-defined distance from the location of the user, the at least one dealership having a stock of the vehicle.

5. The system (100) as claimed in claim 4, wherein the control unit (120) is adapted to communicate information pertaining to the at least one dealership to the user, the information comprising a location of the at least one dealership.

6. The system (100) as claimed in claim 1, wherein the control unit (120) being configured to communicate the stock information of the vehicle to the user through the one or more user devices (110) by one of a voice message, a voice call, a video call and a text message.

7. The system (100) as claimed in claim 1, wherein the control unit (120) being communicably coupled to a storage unit (140), the storage unit (140) being configured to record the enquiry information provided by the user.

8. The system (100) as claimed in claim 1, wherein the control unit (120) being configured to compute, a retail propensity of the user based on a historical data of the user with the one or more dealership through one or more computing techniques, the historical data comprising information pertaining to one of previous sale details and authorized executive details.

9. The system (100) as claimed in claim 8, wherein the control unit (120) being configured to assign an executive for communicating the stock information to the user based on the retail propensity.

10. The system (100) as claimed in claim 1, wherein the control unit (120) being configured to flag the one or more queries of the user as an enquiry in a communication device (150) of an executive of the one or more dealerships, upon receiving the enquiry information from the user.

11. The system (100) as claimed in claim 10, wherein the control unit (120) being configured to receive the stock information through the communication device (150) of the executive of the one or more dealerships.

12. The system (100) as claimed in claim 1, wherein the control unit (120) being configured to communicate the stock information to the user, the stock information being pre-fed in a communication device (150) of an executive of the one or more dealerships.

13. A method for communicating stock information of a vehicle, the method comprising:
receiving (302), by one or more user devices (110), an enquiry information from the user, the enquiry information comprising one or more queries pertaining to the vehicle;
receiving (304), by a control unit (120), the enquiry information from the one or more user devices (110), the control unit (120) being communicably coupled to the one or more user devices (110);
analyzing (306), by the control unit (120), the enquiry information for extracting the one or more queries of the user;
determining (308), by the control unit (120), the stock information of the vehicle from one or more dealerships corresponding to the one or more queries; and
communicating (310), by the control unit (120), the stock information of the vehicle to the user through the one or more user devices (110).

14. The method as claimed in claim 13 comprising, determining, by the control unit (120), a language of the enquiry information received from the user, the control unit (120) being configured to translate the enquiry information to a preferred language of an executive in the one or more dealerships.

15. The method as claimed in claim 13 comprising, determining, by the control unit (120), a location of the user through a navigation unit (130) through detection of a location of the one or more user devices (110) transmitting the enquiry information, the control unit (120) being communicably coupled to the navigation unit (130).

16. The method as claimed in claim 15 comprising, locating, by the control unit (120), at least one dealership of the one or more dealerships within a pre-defined distance from the location of the user, the at least one dealership having a stock of the vehicle.

17. The method as claimed in claim 16 comprising communicating, by the control unit (120), information pertaining to the at least one dealership to the user, the information comprising location of the at least one dealership.

18. The method as claimed in claim 13 comprising communicating, by the control unit (120), the stock information of the vehicle to the user through the one or more user devices (110) by one of a voice message, a voice call, a video call and a text message.

19. The method as claimed in claim 13 comprising recording, by the control unit (120), the enquiry information provided by the user in a storage unit (140), the control unit (120) being communicably coupled to the storage unit (140).

20. The method as claimed in claim 13 comprising computing, by the control unit (120), a retail propensity of the user based on a historical data of the user with the one or more dealership through one or more computing techniques, the historical data comprising information pertaining to one of previous sale details and authorized executive details.

21. The method as claimed in claim 20 comprising assigning, by the control unit (120), an executive of the one or more dealerships for providing the stock information to the user based on the retail propensity.

22. The method as claimed in claim 13 comprising flagging, by the control unit (120), the one or more queries of the user as an enquiry in a communication device (150) of an executive of the one or more dealerships, upon receiving the enquiry information from the user.

23. The method as claimed in claim 22 comprising receiving, by the control unit (120), the stock information through the communication device (150) of the executive of the one or more dealerships.

24. The method as claimed in claim 13 comprising communicating, by the control unit (120), the stock information to the user, the stock information being pre-fed in a communication device (150) of an executive of the one or more dealerships.
Dated this 10 day of October 2023
TVS MOTOR COMPANY LIMITED
By their Agent & Attorney

(Nikhil Ranjan)
of Khaitan & Co
Reg No IN/PA-1471