Description:FIELD OF INVENTION
[0001] The present invention relates to interactive product assistance systems. Particularly, the present invention relates to an AI-powered system for real-time customer interaction and support across multiple languages and communication modes.
BACKGROUND OF THE INVENTION
[0002] Online shopping and product information retrieval have become increasingly prevalent in recent years. As consumers seek more convenient ways to interact with businesses and make purchasing decisions, there has been a growing demand for sophisticated digital assistance tools. These tools aim to provide product information, answer customer queries, and facilitate transactions in a user-friendly manner.
[0003] Traditional methods of customer support often involve static FAQ pages, email correspondence, or phone calls with human representatives. While these approaches can be effective, they may not always provide immediate, personalized assistance to customers. Additionally, such methods can be limited by factors such as business hours, language barriers, and the availability of human staff.
[0004] As technology has advanced, chatbots and virtual assistants have emerged as potential solutions to enhance customer interactions. These systems can offer instant responses and handle multiple inquiries simultaneously. However, early iterations of such tools often struggled with understanding complex queries, maintaining context throughout a conversation, and providing truly personalized experiences.
[0005] Another challenge in the realm of digital customer assistance is the ability to seamlessly integrate various aspects of the customer journey. From initial product discovery to completing a purchase, customers often need to navigate multiple interfaces or systems, which can lead to friction and potential abandonment of transactions.
[0006] Furthermore, the global nature of e-commerce has highlighted the need for multilingual support. Many businesses struggle to provide comprehensive assistance across different languages, potentially limiting their reach and ability to serve diverse customer bases.
[0007] It has been appreciated that a system is needed that overcomes one or more of these problems.
OBJECTIVES OF THE INVENTION
[0008] The primary objective of the present invention is to provide an interactive AI-powered product assistance system that offers real-time, personalized customer support across multiple languages and communication modes.
[0009] Another objective of the present invention is to develop a system capable of understanding complex queries and maintaining context throughout a conversation, thereby enhancing the overall customer experience.
[0010] Another objective of the present invention is to create a seamless integration of various aspects of the customer journey, from product discovery to purchase completion, within a single interface.
[0011] Another objective of the present invention is to implement a multilingual support system that can effectively serve diverse customer bases and expand the global reach of businesses.
[0012] Another objective of the present invention is to design an AI-powered system that can learn and adapt from customer interactions, continuously improving its ability to provide accurate and relevant assistance.
[0013] Another objective of the present invention is to reduce the workload on human customer support staff by automating responses to common queries and efficiently routing complex issues to appropriate human representatives when necessary.
[0014] Another objective of the present invention is to provide businesses with valuable insights into customer behavior, preferences, and common pain points through analysis of interaction data.
[0015] Yet another objective of the present invention is to enhance customer satisfaction and loyalty by offering immediate, accurate, and personalized product assistance at any time of day.
SUMMARY
[0016] In a first aspect, an AI-powered interactive system for product websites is provided. The system includes an AI bot installed with an AI language model configured to interact with users in real-time, greet users, conduct conversations, provide product information, assist in buying and selling, remember historical data for personalized interactions, communicate in multiple languages, input user information, help in form filling, provide discounts, and enable voice and text interactions.
[0017] This AI-powered interactive system enhances user experience on product websites by providing personalized, multilingual, and multi-modal assistance. The system's ability to remember historical data allows for more contextual and relevant interactions, while its real-time capabilities ensure prompt and efficient customer service. The integration of form-filling assistance and discount offerings streamlines the purchasing process, potentially increasing conversion rates and customer satisfaction.
BRIEF DESCRIPTION OF FIGURES
[0018] Embodiments of the invention will be described, by way of example, with reference to the following drawings, in which:
[0019] FIG. 1 illustrates an AI-powered interactive system.
[0020] FIG. 2 illustrates a real-time interaction system.
[0021] Common reference numerals are used throughout the figures to indicate similar features.
DETAILED DESCRIPTION OF THE INVENTION
[0022] The following detailed description and embodiments set forth herein below are merely exemplary out of the wide variety and arrangement of instructions which can be employed with the present invention. The present invention may be embodied in other specific forms without departing from the spirit or essential characteristics thereof. All the features disclosed in this specification may be replaced by similar other or alternative features performing similar or same or equivalent purposes. Thus, unless expressly stated otherwise, they all are within the scope of the present invention.
[0023] Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope of the invention. In addition, descriptions of well-known functions and constructions are omitted for clarity and conciseness.
[0024] The terms and words used in the following description and claims are not limited to the bibliographical meanings but are merely used to enable a clear and consistent understanding of the invention. Accordingly, it should be apparent to those skilled in the art that the following description of exemplary embodiments of the present invention are provided for illustration purpose only and not for the purpose of limiting the invention.
[0025] It is to be understood that the singular forms “a,” “an,” and “the” include plural referents unless the context clearly dictates otherwise.
[0026] It should be emphasized that the term “comprises/comprising” when used in this specification is taken to specify the presence of stated features, integers, steps, or components but does not preclude the presence or addition of one or more other features, integers, steps, components, or groups thereof.
[0027] Accordingly, the present invention relates to an interactive system for facilitating real-time interactions between users and an artificial intelligence (AI) bot for product-related assistance. The system provides multilingual support, voice and text interactions, and assists users in various tasks such as product information retrieval, buying, selling, form filling, and accessing discounts.
[0028] In a preferred embodiment, an interactive system 100 includes the following components, as illustrated in FIG. 1:
[0029] (a) An AI bot 102 configured to provide real-time interaction with users. The AI bot 102 includes:
[0030] (i) A language model 104 for processing and generating natural language responses.
[0031] (ii) A historical storage 106 for storing and retrieving interaction data. The historical storage 106 is configured to remember history data and interact accordingly, allowing for personalized interactions based on past user behavior.
[0032] (iii) A multilingual module 108 enabling communication in different languages.
[0033] (b) A user interface 110 for facilitating user interactions with the interactive system 100. The user interface 110 comprises:
[0034] (i) A voice interaction module 112 for processing voice-based inputs and outputs.
[0035] (ii) A text interaction module 114 for handling text-based communications.
[0036] (c) A product database 116 for storing and retrieving product-related information. The product database 116 is connected to the AI bot 102 to provide product information during102 to provide product information during user interactions.
[0037] (d) A form assistant 118 configured to help users complete various forms within the interactive system 100.
[0038] (e) A discount module 120 for managing and applying discounts to products or services offered through the interactive system 100 or services offered through the interactive system 100.
[0039] The interactive system 100 includes a greeting functionality to initiate interactions with users. Upon user login or system access, the AI bot 102 may generate a personalized greeting based on user102 may generate a personalized greeting based on user data stored in the historical storage 106.
[0040] The data stored in the historical storage 106.
[0041] The components of the interactive system 100 are interconnected to enable seamless communication and data flow. For example, the AI bot 102 may access the product database 116 to retrieve product information in to retrieve product information in response to user queries. Similarly, the form assistant 118 and discount module 120 may interact with the AI bot 102 to provide relevant assistance during user interactions.
[0042] In an embodiment, a real-time interaction system 200 is provided, as illustrated in FIG. 2. The real-time interaction system 200 includes several interconnected components that work together to facilitate user interactions and provide product-related assistance.
[0043] A user authentication module 202 is positioned at the top of the system hierarchy. The user authentication module 202 is responsible for verifying user credentials and ensuring secure access to the real-time interaction system 200.
[0044] Connected to the user authentication module 202 is a conversation manager 204. The conversation manager 204 comprises two sub-components: a context analyzer 206 and a response generator 208. The context analyzer 206 is configured to interpret user inputs and determine the intent behind user queries. The response generator 208 utilizes the analyzed context to formulate appropriate responses to user inquiries.
[0045] Below the conversation manager 204 is a product assistance module 210. The product assistance module 210 incorporates two specialized components: a buying assistant 212 and a selling assistant 214. The buying assistant 212 is designed to help users find and purchase products, while the selling assistant 214 aids users in listing and selling items through the real-time interaction system 200.
[0046] The product assistance module 210 is connected to a user data manager 216 and a real-time analytics engine 218. The user data manager 216 stores and manages user information, including preferences, purchase history, and interaction data. The real-time analytics engine 218 processes user interactions and system data to provide insights and improve the overall user experience.
[0047] The user interface 110 of the real-time interaction system 200 includes functionality for inputting user information. This functionality allows users to provide personal details, preferences, and other relevant information that can be used to enhance their interaction with the system.
[0048] The form assistant 118 is configured to help in filling forms within the real-time interaction system 200. The form assistant 118 may guide users through various form fields, provide suggestions, and validate input to ensure accurate and complete form submission.
[0049] The discount module 120 is configured to provide discounts to users of the real-time interaction system 200. The discount module 120 may apply promotional offers, loyalty rewards, or personalized discounts based on user data and interaction history.
[0050] The components of the real-time interaction system 200 work in concert to provide a seamless and personalized user experience. For example, the conversation manager 204 may utilize data from the user data manager 216 to tailor responses to individual users. Similarly, the product assistance module 210 may leverage insights from the real-time analytics engine 218 to improve product recommendations and buying or selling assistance.
[0051] The interactive system includes functionality for logging in to a product website. This login functionality allows users to access personalized features and services within the interactive system. Upon successful login, users may be presented with a customized interface tailored to their preferences and previous interactions.
[0052] The login process may involve various authentication methods, such as username and password combinations, biometric authentication, or multi-factor authentication, to ensure secure access to user accounts. Once logged in, users can access their account information, view personalized product recommendations, and interact with the AI-powered assistance features of the system.
[0053] The product website login functionality may also enable users to save their preferences, maintain a history of their interactions, and access exclusive content or features available only to registered users. This login capability enhances the overall user experience by providing a more personalized and seamless interaction with the interactive system.
[0054] In an embodiment, a method of operation for the interactive system includes the following steps:
[0055] a) authenticating a user upon login to a product website;
[0056] b) greeting the user with a personalized message based on stored historical data;
[0057] c) initiating a real-time interaction between the user and an AI bot;
[0058] d) analyzing user input to determine context and intent;
[0059] e) generating appropriate responses based on the analyzed context and intent;
[0060] f) providing product information by accessing a product database;
[0061] g) assisting the user in buying or selling products through specialized modules;
[0062] h) helping the user fill out forms when necessary;
[0063] i) applying discounts or promotional offers when applicable;
[0064] j) processing user interactions in multiple languages;
[0065] k) storing interaction data for future reference and personalization;
[0066] l) conducting real-time analytics to improve user experience and system performance;
[0067] m) facilitating voice and text-based interactions as per user preference; and
[0068] n) updating user data based on current interaction for future use.
[0069] The method of operation utilizes the components illustrated in FIG. 1 and FIG. 2 to provide a comprehensive and personalized user experience. The system seamlessly integrates various modules to handle different aspects of user interaction, from initial authentication to final transaction completion or query resolution.
[0070] The interactive system and real-time interaction system described herein offer several advantages for users and businesses alike. These systems provide a comprehensive solution for product-related interactions, combining artificial intelligence, natural language processing, and real-time analytics to enhance user experience and streamline various processes.
[0071] One advantage of the system is its ability to facilitate multilingual communication. By incorporating a multilingual module, the system can interact with users in different languages, expanding its accessibility and usability across diverse user groups.
[0072] Another advantage is the system's capability to handle both voice and text-based interactions. This flexibility allows users to choose their preferred mode of communication, enhancing convenience and accessibility for various user preferences and situations.
[0073] The system's integration of historical data storage enables personalized interactions based on past user behavior. This feature allows for more relevant and tailored responses, improving the overall user experience and potentially increasing user satisfaction and engagement.
[0074] The incorporation of a form assistant and discount module provides additional benefits to users. The form assistant streamlines the process of completing various forms within the system, reducing user effort and potential errors. The discount module enhances the value proposition for users by providing access to promotional offers and personalized discounts.
[0075] For businesses, the system offers advantages in terms of customer service and sales support. The AI-powered bot can handle a large volume of customer inquiries simultaneously, potentially reducing the workload on human customer service representatives. The buying and selling assistance features can help facilitate transactions and improve conversion rates.
[0076] The real-time analytics engine provides valuable insights into user behavior and system performance. This data can be used to continuously improve the system, optimize product recommendations, and enhance overall user experience.
[0077] By combining these features into a single, integrated system, the invention provides a comprehensive solution for product-related interactions. This integration can lead to improved efficiency, enhanced user satisfaction, and potentially increased sales and customer loyalty for businesses implementing the system.
[0078] Features of any of the examples or embodiments outlined above may be combined to create additional examples or embodiments without losing the intended effect. It should be understood that the description of an embodiment or example provided above is by way of example only, and various modifications could be made by one skilled in the art. Furthermore, one skilled in the art will recognize that numerous further modifications and combinations of various aspects are possible. Accordingly, the described aspects are intended to encompass all such alterations, modifications, and variations that fall within the scope of the appended claims.
, Claims:WE CLAIM:
1. An interactive system (100) for providing AI-powered product assistance, comprising:
an AI bot (102) comprising a language model (104) configured to process and generate natural language responses, wherein the AI bot (102) is configured to conduct real-time conversations with users and provide product information;
a user interface (110) configured to support voice and text interactions, wherein the user interface (110) facilitates user input and system output through multiple communication modes;
a product database (116) connected to the AI bot (102) for storing and retrieving product-related information;
a historical storage (106) configured to store interaction data for personalized interactions, wherein the historical storage (106) enables the AI bot (102) to remember past user behavior and tailor responses accordingly;
a multilingual module (108) configured to enable communication in different languages, thereby expanding accessibility across diverse user groups;
a form assistant (118) configured to help users complete forms by guiding them through form fields, providing suggestions, and validating input; and
a discount module (120) configured to manage and apply discount offers, loyalty rewards, or personalized discounts based on user data and interaction history;
wherein the components are interconnected to enable seamless communication and data flow, providing a comprehensive solution for product-related interactions that combines artificial intelligence, natural language processing, and real-time assistance to enhance user experience.

2. The interactive system (100) of claim 1, wherein the user interface (110) comprises:
a voice interaction module (112) configured to process voice-based inputs and outputs; and
a text interaction module (114) configured to handle text-based communications.

3. The interactive system (100) of claim 1, wherein the AI bot (102) is configured to generate a personalized greeting based on user data stored in the historical storage (106).

4. The interactive system (100) of claim 1, further comprising an authentication module (202) configured to verify user credentials and ensure secure access to the interactive system (100).

5. The interactive system (100) of claim 1, further comprising a conversation manager (204) configured to interpret user inputs and determine the intent behind user queries.

6. A method of operating an interactive system (100) for providing AI-powered product assistance, the method comprising:
authenticating a user via an authentication module (202);
initiating a real-time interaction between the user and an AI bot (102);
analyzing user input to determine context and intent via a context analyzer (206);
generating responses based on the analyzed context and intent via a response generator (208);
providing product information by accessing a product database (116);
processing user interactions in multiple languages via a multilingual module (108);
storing interaction data in a historical storage (106) for future reference and personalization; and
conducting real-time analytics via an analytics engine (218) to improve user experience and system performance.

7. The method of claim 6, further comprising assisting the user in buying or selling products through a product assistance module (210) comprising a buying assistant (212) and a selling assistant (214).

8. The method of claim 6, further comprising helping the user fill out forms via a form assistant (118).

9. The method of claim 6, further comprising applying discounts or promotional offers when applicable via a discount module (120).

10. The method of claim 6, further comprising facilitating voice and text-based interactions via a voice interaction module (112) and a text interaction module (114), respectively.