Description:DESCRIPTION
Technical Field of the Invention

The present invention relates to on-demand service platforms and mobile application technologies designed for the cleaning services sector. More particularly, it focuses on a system that integrates geolocation, real-time tracking, dynamic scheduling, secure payment processing, and user feedback mechanisms to connect customers with professional cleaning service providers in a seamless and efficient manner.

Background of the Invention

Aligned with the Government of India’s "Swachh Bharat Mission," this invention introduces a transformative Decentralized Cleaning Service System to promote cleaner, healthier environments. The cleaning sector, particularly in specialized services like exterior car and bathroom cleaning, has long faced limitations, including rigid schedules, constrained service areas, and lack of immediate availability. These inefficiencies leave customers with suboptimal and inconvenient options.

In fast-paced urban settings, individuals often find it difficult to coordinate traditional cleaning services, especially for urgent, last-minute needs. Many struggle to identify reliable, affordable, and high-quality service providers, relying instead on word-of-mouth or unverified local businesses. These challenges are amplified in areas where professional cleaning services are either sparse or prohibitively expensive.

Traditional models in this sector often require customers to commit to inflexible contracts or predefined schedules, limiting control over service quality and pricing. Additionally, intermediaries increase costs while reducing convenience and transparency. These systemic inefficiencies also hinder skilled independent service providers, who face challenges in monetizing their expertise and accessing a reliable customer base.

Existing technological solutions, such as online booking platforms, address some pain points but remain inadequate. Key features like real-time availability tracking, geolocation-based service matching, and reliable feedback mechanisms are often absent. Furthermore, the large-scale focus of these platforms leaves little room for local service providers to gain visibility. Subscription-based models, while emerging as alternatives, fail to accommodate ad hoc or specialized service needs.

In light of these challenges, the cleaning service industry lacks an inclusive, technology-driven platform that integrates on-demand capabilities, real-time service tracking, flexible pricing, and customer feedback. This innovation bridges that gap, empowering both customers and service providers in a mutually beneficial ecosystem while advancing the goals of the Swachh Bharat Mission.

Brief Summary of the Invention

The following presents a simplified summary of the disclosure in order to provide a basic understanding to the reader. This summary is not an extensive overview of the disclosure, and it does not identify key/critical elements of the invention or delineate the scope of the invention. Its sole purpose is to present some concepts disclosed herein in a simplified form as a prelude to the more detailed description that is presented later.

The primary objective of this invention is to provide a decentralized, gig-based platform that empowers independent cleaning service providers to manage their own schedules, set their pricing, and offer services based on their expertise, promoting financial independence.
It is yet another objective of the invention to improve accessibility for customers by offering a flexible and easy-to-use cleaning service system that enables customers to quickly find and book cleaning services based on their immediate needs, using a mobile application with real-time geolocation and availability features.

It is yet another objective of the invention to foster transparency and trust in the cleaning service industry by implementing a feedback and review system that enables customers to evaluate service providers based on quality, reliability, and professionalism.

It is yet another objective of the invention to promote cleanliness and health by supporting the Government of India's "Swachh Bharat Mission" and providing an efficient solution that contributes to cleaner and healthier environments through on-demand cleaning services.

It is yet another objective of the invention to enable seamless payment and secure transactions by integrating secure and convenient payment gateways, allowing cashless transactions between customers and service providers, ensuring smooth financial exchanges and preventing disputes.

It is yet another objective of the invention to ensure scalability and flexibility by creating a platform that can adapt to different cleaning service needs, including residential, commercial, industrial, and specialized cleaning, making it applicable across various sectors and regions.

The invention provides an empowering, scalable, and user-friendly mobile platform that connects customers with skilled cleaning service providers in real-time. It overcomes traditional limitations by offering on-demand solutions tailored to individual needs without the constraints of fixed schedules or limited service areas.

By empowering independent service providers through a decentralized gig-based model, the system allows providers to define pricing, manage schedules, and offer services on their own terms. This autonomy fosters financial independence and inclusivity, aligning with the principles of the gig economy. The platform also integrates key features such as geolocation-based tracking, real-time availability, secure payment systems, and a customer feedback mechanism to ensure a seamless experience for users.

The decentralized model minimizes operational overheads while allowing service providers to retain a significant portion of their earnings. Geolocation and real-time tracking maximize operational efficiency, while customer feedback ensures service quality and fosters trust. The platform is adaptable, supporting residential and commercial cleaning services and extending its reach to specialized sectors such as industrial cleaning and healthcare sanitation. It also offers the potential for expansion into other on-demand services like home repairs or personal assistance.

Further objects, features, and advantages of the invention will be readily apparent from the following description of the preferred embodiments thereof, taken in conjunction with the accompanying drawings.

Brief Description of the Drawings

The invention will be further understood from the following detailed description of a preferred embodiment taken in conjunction with an appended drawing, in which:

Fig. 1 illustrates the block diagram of the decentralized on-demand service system for cleaning, illustrating its architecture, in accordance with an exemplary embodiment of the present invention;

Fig. 2 illustrates the operational workflow of the decentralized system, detailing the steps from service request to completion and feedback submission., in accordance with an exemplary embodiment of the present invention.

Detailed Description of the Invention

It is to be understood that the present disclosure is not limited in its application to the details of construction and the arrangement of components set forth in the following description or illustrated in the drawings. The present disclosure is capable of other embodiments and of being practiced or of being carried out in various ways. In addition, it is to be understood that the phraseology and terminology used herein is for the purpose of description and should not be regarded as limiting.

The use of “including”, “comprising” or “having” and variations thereof herein is meant to encompass the items listed thereafter and equivalents thereof as well as additional items. The terms “a” and “an” herein do not denote a limitation of quantity, but rather denote the presence of at least one of the referenced items. Further, the use of terms “first”, “second”, and “third”, and the like, herein do not denote any order, quantity, or importance, but rather are used to distinguish one element from another.

According to an exemplary embodiment of the present invention, the decentralized on-demand service system for cleaning includes a mobile application module (102), geolocation module (104), scheduling module (106), payment gateway module (108), feedback and review system module (110), notification system module (112), service provider registration and profile management module (114), customer service booking module (116), and data analytics module (118).

In accordance with an exemplary embodiment of the present invention, wherein the mobile application module (102) serves as the primary interface for users, empowering customers to book cleaning services and enabling providers to showcase their skills. For instance, a user seeking bathroom cleaning services can access the app, view service providers nearby, and choose based on ratings, pricing, and availability. Service providers, in turn, can leverage this module to register their details, showcase expertise (e.g., deep bathroom cleaning or exterior car washing), and manage bookings, empowering them to build a sustainable livelihood.

In accordance with an exemplary embodiment of the present invention, wherein the geolocation module (104) uses GPS technology to match customers with nearby service providers, allowing for real-time tracking and maximizing service efficiency.

In accordance with an exemplary embodiment of the present invention, wherein the ensures seamless connection between customers and nearby service providers using GPS technology. For example, a user needing exterior car cleaning can instantly locate providers within a 5-kilometer radius, fostering convenience and efficiency. Real-time tracking enables customers to monitor the provider’s journey, ensuring transparency and enhancing trust.

In accordance with an exemplary embodiment of the present invention, wherein the scheduling module (106) empowers users to plan cleaning services at their convenience. Customers can arrange recurring services, such as weekly bathroom cleaning, or schedule immediate bookings for urgent needs. By offering flexible scheduling options, the system supports both customers' busy lifestyles and service providers' operational efficiency.
In accordance with an exemplary embodiment of the present invention, wherein the payment gateway module (108) ensures secure, cashless financial transactions, promoting a hassle-free user experience. For instance, a customer booking deep bathroom cleaning can complete the payment through various methods like credit cards or digital wallets, this secure system eliminates disputes, offering a seamless payment process for both parties.

In accordance with an exemplary embodiment of the present invention, wherein the feedback and review system module (110) promote accountability and quality assurance; after availing cleaning services, customers can provide ratings and reviews based on parameters like punctuality and professionalism. For example, a provider delivering excellent exterior car cleaning may receive a 5-star rating, boosting their credibility. This feature empowers customers to make informed decisions and motivates service providers to maintain high standards.

In accordance with an exemplary embodiment of the present invention, wherein the notification system module (112) keeps both customers and service providers informed throughout the service process. Notifications include booking confirmations, updates on the provider's estimated arrival time, and alerts about new service requests. By ensuring consistent communication, this module minimizes misunderstandings and enhances user satisfaction.

In accordance with an exemplary embodiment of the present invention, wherein the service provider registration and profile management module (114) enables service providers to create and manage detailed profiles, showcasing their expertise and availability. For instance, a provider specializing in bathroom deep cleaning can highlight certifications or skills, increasing visibility and credibility. By empowering individuals to manage their profiles, the system facilitates professional growth and self-employment opportunities.

In accordance with an exemplary embodiment of the present invention, wherein the customer service booking module (116) allows users to browse and select services based on their preferences, compare providers, and book cleaning services with ease. For unique cleaning needs, customers can submit custom requests, fostering adaptability and inclusivity in service offerings.

In accordance with an exemplary embodiment of the present invention, wherein the data analytics module (118) harnesses platform data to optimize operations, understand customer behavior, and identify service trends. For example, insights into peak demand times help service providers adjust schedules, while data on popular services like deep cleaning allows tailored recommendations for users. These analytics drive continuous improvement and operational excellence.

Referring to Fig’s, Fig.1 illustrates the block diagram of the decentralized on-demand service system (100) for cleaning, showcasing its architecture. The system comprises multiple modules, each designed to facilitate seamless interactions between customers and service providers. The mobile application module (102) serves as the primary interface for users, allowing customers to book services, choose providers based on ratings, pricing, and availability, while providers can manage their schedules and showcase their expertise. The geolocation module (104) uses GPS technology to match customers with nearby service providers for optimal service delivery. The scheduling module (106) offers flexible scheduling options, enabling users to book services based on provider availability. The payment gateway module (108) ensures secure, cashless transactions, supporting various payment methods. The feedback and review system module (110) allows customers to rate providers after services, promoting transparency. The notification system module (112) provides real-time updates, keeping users informed about booking status, provider arrival times, and service completion. The service provider registration and profile management module (114) enables providers to create and manage their profiles, increasing visibility and credibility. The customer service booking module (116) allows users to compare providers and submit custom requests, while the data analytics module (118) analyzes data to improve the platform and optimize service offerings.

Fig. 2 illustrates the operational workflow of the decentralized system (200), detailing the steps from service request to completion and feedback submission. The workflow begins when the customer initiates service request (202), triggering the system to match the customer with nearby service providers via the geolocation matching process service to provide listed (204). Once a match is found, the customer proceeds to provider selection (206), where they can choose a provider based on their preferences. After selection, the customer confirms the service through the scheduling and booking confirmation (208) step. Following confirmation, the service provider performs the service during the service execution (210) phase. After service completion, the payment processing (212) step allows the customer to make a secure payment. Finally, the customer submits their feedback through feedback submission (214), which updates the provider's profile through the provider profile update process. This workflow ensures efficient service delivery and continuous platform improvement.
, C , Claims:5. CLAIMS
I/We Claim
1. A decentralized on-demand service system for cleaning, designed to empower individuals and promote the principles of Swachh Bharat comprising:
a mobile application module (102) configured to connect customers and service providers in real-time;
a geolocation module (104) integrated within the mobile application, enabling location-based matching of service requests and providers;
a scheduling module (106) enabling customers to book services based on provider availability;
a payment gateway module (108) facilitating secure financial transactions;
a feedback and review system module (110) ensuring customers' voices are heard through ratings and reviews;
a notification system module (112) sending real-time alerts regarding booking confirmations and service updates;
a service provider registration and profile management module (114) for managing profiles;
a customer service booking module (116) for booking cleaning services;
a data analytics module (118) analyzing user data and offering insights for continuous service improvement.

2. The system as claimed in claim 1, wherein the mobile application module (102) provides an intuitive user interface for both customers and service providers, enabling easy profile creation, service selection, and data management.

3. The system as claimed in claim 1, wherein the geolocation module (104) includes a real-time map display for tracking the arrival of service providers.

4. The system as claimed in claim 1, wherein the scheduling module (106) allows customers to book cleaning services based on real-time availability of service providers.

5. The system as claimed in claim 1, wherein the payment gateway module (108) supports various payment options, including credit/debit cards, digital wallets, and net banking.

6. The system as claimed in claim 1, wherein the feedback and review system module (110) collects ratings and comments post-service, ensuring transparency and service quality improvement.

7. The system as claimed in claim 1, wherein the mobile application module (102) includes a notification system module (112) for real-time updates on booking confirmations, provider arrival, and service completion.

8. The system as claimed in claim 1, wherein the data analytics module (118) provides insights to service providers on demand trends, peak hours, and customer preferences.

9. A method of operating a decentralized on-demand service system for cleaning, comprising the steps of:
configuring a mobile application module (102) to enable real-time interaction between customers and service providers;
integrating a geolocation module (104) to enable location-based matching of service requests and providers;
enabling a scheduling module (106) for customers to book services based on availability;
processing payment transactions through a payment gateway module (108);
collecting feedback through a feedback and review system module (110);
sending real-time notifications via a notification system module (112);
allowing service providers to register and manage their profiles via a service provider registration and profile management module (114);
enabling customers to select and book services via a customer service booking module (116);
analyzing data through a data analytics module (118) to optimize service delivery.

6. DATE AND SIGNATURE

Dated this the 07th day of January, 2025