Description:FIELD OF THE INVENTION

[0001] The present invention relates to a queue management and passenger guidance system for public transportation stations that is capable of managing passenger queues, guiding passengers in boarding and alighting processes, and enhancing safety and accessibility at public transportation stations by monitoring and highlighting the individuals violating platform rules.

BACKGROUND OF THE INVENTION

[0002] Public transportation systems often struggle to manage large passenger volumes, especially during peak hours. Overcrowding on platforms leads to disorderly queues, pushing, and delays, which disrupt the smooth boarding and alighting of passengers. This congestion not only causes discomfort but also increases the risk of accidents, such as falls or being pushed onto tracks. Additionally, passengers often face confusion regarding the correct route, travel direction, or timing due to lack of real-time information or guidance, leading to misboarding and delays. These issues are especially challenging for elderly or differently-abled passengers who require additional support. Overall, the absence of coordinated crowd control and timely, clear information compromises passenger safety, comfort, and the efficiency of public transportation operations.

[0003] Traditionally, public transportation systems rely on static signboards, manual announcements, painted floor markings, and security personnel to manage passenger flow and guide boarding processes. Queue management is often informal, with minimal physical barriers or structured entry/exit zones. Timetables are displayed on boards or apps, but real-time updates are limited. Security staff monitor behavior manually, and assistance for differently-abled passengers is usually not automated. These methods are largely reactive, inconsistent, and inefficient during high-traffic periods. They fail to adapt dynamically to changing crowd sizes, transport delays, or emergency situations. As a result, passengers face confusion, overcrowding, misboarding, and long wait times. Manual intervention lacks precision, while limited behavioral monitoring increases safety risks. Overall, traditional systems do not offer personalized, real-time, or inclusive solutions, making them inadequate for modern transit demands.

[0004] US2010224097A1 discloses about a safety gap filler which is provided on an edge of a railway platform which is adjacent to tracks so as to minimize a gap between the platform and a train. The safety gap filler of the present invention includes a fastening base body, which is attached to the edge of the platform in a direction parallel to the tracks, and support bars, which protrude predetermined lengths from the surface of the fastening base body towards the tracks at positions spaced apart from each other at regular intervals. Each support bar is inclined at a predetermined angle with respect to the fastening base body in a direction in which the train travels, so that the support bars are elastically brought into sliding contact with the sidewall of the train.

[0005] CN116198548A discloses about a railway platform gap filling device, and particularly relates to the technical field of railways, the railway platform gap filling device comprises connecting pieces, the connecting pieces are connected with storage pieces, the storage pieces are connected with filling pieces, the filling pieces are air bags, the air bags are communicated with an inflation structure through inflation pipes, and the connecting pieces are connected in sequence; the filling frame is fixed below the eve of the platform through the connecting piece, the filling piece is the air bag, the filling air bag is communicated with the inflation structure, after a vehicle stops, the inflation structure supplies air to the air bag to enable the air bag to stretch, the air bag is folded before the vehicle leaves the station, falling objects can be borne, picking is convenient, and train operation is not affected.

[0006] Conventionally, many systems have been developed that are capable of managing passenger flow and providing basic boarding guidance at public transportation stations. However, these existing systems lacks in ensuring real-time adaptability to dynamic passenger behavior and transport schedules. Additionally, the existing systems also lacks in offering integrated safety mechanisms, personalized guidance, and inclusive features to support differently-abled passengers during ingress and egress.

[0007] In order to overcome the aforementioned drawbacks, there exists a need in the art to develop a system that requires to be capable of providing intelligent, real-time queue management and passenger guidance based on transport schedules, passenger flow, and behavioral analysis. In addition, the developed system also provides information relating to real-time visualization of train data, seat availability, estimated arrival, and departure, to allow the passengers to review the information.

OBJECTS OF THE INVENTION

[0008] The principal object of the present invention is to overcome the disadvantages of the prior art.

[0009] An object of the present invention is to develop a system that is capable of streamlining passenger movement during boarding and alighting at public transportation stations by providing a means for managing ques at the public transportation platform area, thus ensure an organized and congestion-free experience.

[0010] Another object of the present invention is to develop a system that is capable of dynamically guiding passengers based on real-time transport data, ensuring accurate and timely boarding and reducing confusion among travelers.

[0011] Another object of the present invention is to develop a system that is capable of identifying and responding to passenger behavior in order to improve safety, prevent accidents, and enable timely intervention in case of emergencies or unusual activities.

[0012] Yet another object of the present invention is to develop a system that is capable of facilitating inclusive and seamless access to public transport for differently-abled individuals, ensuring barrier-free and dignified mobility.

[0013] The foregoing and other objects, features, and advantages of the present invention will become readily apparent upon further review of the following detailed description of the preferred embodiment as illustrated in the accompanying drawings.

SUMMARY OF THE INVENTION

[0014] The present invention relates to a queue management and passenger guidance system for public transportation stations that provides assistance to the passengers in boarding the public transport at a public transportation platform by providing a pathway to the passengers that guides the passengers to form a que. Further, the system is capable of scanning the passenger’s ticket and accordingly provide corrective guidance to the user.

[0015] According to an embodiment of the present invention, a queue management and passenger guidance system for public transportation stations comprises of a plurality of planks configured to be installed along edges of a public transportation platform area where passenger ingress/egress occur during arrivals of transports, a frame having an inverted U-shaped member is mounted at an edge of the plank and equipped with an elongated shaft arranged centrally for bifurcating the plank into an entry and exit section, an artificial intelligence-based imaging unit mounted on the frame to detect presence of individuals in close proximity to the frame, a primary and secondary set of transparent vertical railings installed on the member and shaft for getting deployed to divide the entry and exit sections for allowing the individuals to form a queue in front of entry section, multiple L-shaped slidable gate arranged on the primary railings, that are activated in response to a proximity sensor for getting deployed horizontally behind each passenger to maintain interpersonal distance and retract sequentially for regulated boarding, a pair of electromagnetic panels are configured with the frame via a plurality of motorized hinge joints for opening/closing the panels in response to arrival timings of the transport, for enabling the passengers to enter/exit into the transport, a touch interactive display panel mounted on the plank and supported by an elongated pole to display information relating to real-time visualization of train data, seat availability, estimated arrival, and departure, to allow the passengers to review the information, a QR (Quick Response) scanning unit is installed with the display panel for capturing image of the ticket’s QR code, in case any misdirection issue is detected, the display panel provide corrective guidance to the user.

[0016] According to another embodiment of the present invention, the system further comprises of a horizontal stand mounted on a pair of motorized sliders installed on the plank to translate outwards for allowing the passenger to position the wheelchair onto the stand via a primary ramp arranged at a front section of the stand, followed by translation of the stand inside the transport to allow the user to comfortably enter the transport, a motorized roller assembly installed along the frames to rotate for unwrapping a meshed barrier, ends of which are supported by a pair of clippers attached on an extendable rods that extends for forming a barrier above the frame to prevent any mishaps and injuries to the passengers, a laser emitter is installed on the frame to emit laser beams onto the user for marking the passenger to pinpoint and identify individuals violating platform rules and transmit alerts to a computing unit for notifying a security personnel with accompanying visuals, a plurality of LEDs (Light Emitting Diodes) installed on the member for emitting varying colored lights as per the transport’s arrival timings, a holographic projection unit is installed on the plank to project three-dimensional visuals to deliver on boarding guidance and behavioural instructions to new or unaware passengers, the imaging unit is mounted via a motorized ball-and-socket joint and configured to properly monitor passenger queue formation, medical emergencies, and boarding priorities, the ramp assembly comprises of a pair of telescopically operated supports and extendable side plates that automatically adjust angular inclination based on the platform-to-transport height, and a battery is associated with the system for powering up electrical and electronically operated components associated with the system.

[0017] While the invention has been described and shown with particular reference to the preferred embodiment, it will be apparent that variations might be possible that would fall within the scope of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS

[0018] These and other features, aspects, and advantages of the present invention will become better understood with regard to the following description, appended claims, and accompanying drawings where:
Figure 1 illustrates an isometric view of a queue management and passenger guidance system for public transportation stations; and
Figure 2 illustrates an isometric view of a frame associated with the present invention.

DETAILED DESCRIPTION OF THE INVENTION

[0019] The following description includes the preferred best mode of one embodiment of the present invention. It will be clear from this description of the invention that the invention is not limited to these illustrated embodiments but that the invention also includes a variety of modifications and embodiments thereto. Therefore, the present description should be seen as illustrative and not limiting. While the invention is susceptible to various modifications and alternative constructions, it should be understood, that there is no intention to limit the invention to the specific form disclosed, but, on the contrary, the invention is to cover all modifications, alternative constructions, and equivalents falling within the spirit and scope of the invention as defined in the claims.

[0020] In any embodiment described herein, the open-ended terms "comprising," "comprises,” and the like (which are synonymous with "including," "having” and "characterized by") may be replaced by the respective partially closed phrases "consisting essentially of," consists essentially of," and the like or the respective closed phrases "consisting of," "consists of, the like.

[0021] As used herein, the singular forms “a,” “an,” and “the” designate both the singular and the plural, unless expressly stated to designate the singular only.

[0022] The present invention relates to a queue management and passenger guidance system for public transportation stations that is capable of efficiently organizing passenger movement during boarding and alighting, reducing platform congestion, and ensuring orderly queue formation based on real-time transport data and passenger presence. Additionally, the present invention is capable of enhancing passenger safety by detecting abnormal behaviors and assisting differently-abled individuals in boarding the public transport.

[0023] Referring to Figure 1 and 2, an isometric view of a queue management and passenger guidance system for public transportation stations and an isometric view of a frame associated with the present invention are illustrated, respectively, comprising a plurality of planks 101, a frame 102 having an inverted U-shaped member 103 is mounted at an edge of the plank 101 and equipped with an elongated shaft 104 arranged centrally, an artificial intelligence-based imaging unit 105 mounted on the frame 102, a primary and secondary set of transparent vertical railings 106, 107 installed on the member 103 and shaft 104, multiple L-shaped slidable gates 108 arranged on the primary railings 106, a pair of electromagnetic panels 109 configured with the frame 102 via a plurality of motorized hinge joints 110, a touch interactive display panel 111 mounted on the plank 101, a QR (Quick Response) scanning unit 112 is installed with the display panel 111, a horizontal stand 201 mounted on a pair of motorized sliders 202 installed on the plank 101, a primary ramp 203 arranged at a front section of the stand 201, a motorized roller assembly 113 installed along the frames 102, a pair of clippers 114 attached on an extendable rods 115 installed on the member 103, a laser emitter 116 is installed on the frame 102, plurality of LEDs 117 (Light Emitting Diodes) installed on the member 103, and a holographic projection unit 118 is installed on the plank 101.

[0024] The system disclosed herein comprises of multiple planks 101 (ranging from 4 to 6 in numbers) developed to be installed along edges of a public transportation platform area, where passenger ingress/egress occur during arrivals of transports. The planks 101 are installed at varying distances throughout the platform. These planks 101 are precisely positioned to align with different train/metro doors and accommodate various train/metro lengths, ensuring accessibility for all passengers. The surface of the planks 101 features grooves, which enhance traction for passengers, particularly in wet or slippery conditions and significantly reduces the risk of slipping or falling, ensuring a safer boarding and alighting experience for all users.

[0025] Each plank 101 is equipped with a frame 102 that includes an inverted U-shaped member 103 and a centrally aligned elongated shaft 104. The frame 102 is mounted at the edge of the plank 101 and serves to bifurcate the plank 101 into entry and exit sections. These bifurcations help in systematically directing passengers during the boarding and alighting process.

[0026] After installation of the planks 101, an authorized personnel of the public transportation station are required to activate the system manually by pressing a button installed on each of the planks 101 and linked with an inbuilt microcontroller associated with the system. The button is a type of switch that is internally connected with the system via multiple circuits that upon pressing by the user, the circuits get closed and starts conduction of electricity that tends to activate the system and vice versa.

[0027] After activation of the system, the microcontroller generates a command to actuate an artificial intelligence-based imaging unit 105 mounted on the frame 102 and paired with a processor for capturing and processing multiple images in vicinity of the frame 102, respectively to detect presence of individuals in close proximity to the frame 102. The imaging unit 105 comprises of a high-resolution camera lens, digital camera sensor and a processor, wherein the lens captures multiple images from different angles and perspectives in vicinity of the frame 102 with the help of digital camera sensor for providing comprehensive coverage of the platform area.

[0028] The imaging unit 105 is electronically coupled with an AI trained processor, capable of executing computer vision protocols to analyze the captured imagery in real time to detect the presence of individuals in close proximity to the frame 102 by identifying human shapes, body movement patterns, and relative positions on the platform surface. The AI processor evaluates multiple frames per second to track passenger movement dynamics, predict queue behavior, and determine whether passengers are located within entry or exit zones. The processed data is continuously transmitted to the linked microcontroller.

[0029] The microcontroller processes the received data to determine the presence of individuals in close proximity to the frame 102. Upon detecting the presence of individuals, the microcontroller actuates a primary and secondary set of transparent vertical railings 106, 107 installed on the member 103 and shaft 104, to extend and get deployed. The primary set is deployed outward from the lateral arms of the U-shaped member 103, while the secondary set extends vertically from the central shaft 104, to create a clearly defined boundary between the entry and exit sections of the plank 101, for guiding passengers into a structured queue formation in front of the designated entry area. The transparent nature of the railings 106, 107 ensures visual continuity and openness.

[0030] The extension/ retraction of the railings 106, 107 is executed by a drawer arrangement integrated with each of the railings 106, 107. The drawer arrangement consists of a motor, hollow compartment and multiple compartments that are connected with sliders. Upon actuation by the microcontroller, an electric current pass through the motor of the drawer arrangement to energize the motor. The energized motor further actuates the compartments which are initially at the stowed condition to move in a successive manner within the hollow compartment and extends/ retracts length of the compartments. Each of the compartments is having a fixed groove track, wherein upon actuation of the slider, the motor of the slider gets energized and provides a movement to the compartment to move in a linear direction on the groove track of the successive compartment as directed by the microcontroller to provide extension to the railings 106, 107 to create a clearly defined boundary between the entry and exit sections of the plank 101.

[0031] Once the boundary is created between the entry and exit sections of the plank 101, a proximity sensor installed on the frame 102 and synced with the imaging unit 105, detect the presence of passenger within the queue in the entry section. The proximity sensor used herein is preferably an ultrasonic proximity sensor that uses ultrasonic waves to detect the passenger within the queue. The ultrasonic proximity sensor typically emits ultrasonic waves towards the passengers, the ultrasonic waves hit the passengers and bounce back to the sensor’s receiver. The receiver of the ultrasonic proximity sensor is sensitive to the emitted ultrasonic waves and listens for the reflected waves. When the emitted ultrasonic waves are received by the receiver the proximity sensor sends the data to the microcontroller which processes and analyzes the acquired data for detecting the presence of the passenger within the queue.

[0032] Multiple L-shaped slidable gates 108 are arranged on the primary railings 106, wherein upon successful detection of the passenger within the queue in the entry section, the microcontroller actuates the slidable gates 108 to slide horizontally in coordination with the movement of passengers approaching the platform edge, and get deployed horizontally behind each passenger, for creating a temporary compartment to maintain interpersonal spacing between adjacent passengers, for promoting safe, evenly spaced queuing behavior, especially during peak hours or in high-density transit environment.

[0033] The sliding movement of the gates 108 is performed by a pair of motorized sliding unit installed on the primary railings 106 and connected to the gates 108. The motorized sliding unit used herein consists of a sliding-rail and multiple rolling members which are integrated with a step motor. On actuation, the step motor rotates the rolling members in order to provide rolling motion to the members which results in sliding of the gates 108 for getting deployed horizontally behind each passenger. As the transport vehicle arrives and boarding is initiated, the gates 108 are commanded by the microcontroller to retract sequentially, for allowing the passengers to board in a regulated and orderly manner, minimizing congestion and reducing the risk of pushing or crowding at the point of entry.

[0034] The microcontroller is linked with a central server of the public transportation network to continuously fetch real-time transport data from the server, including arrival timings of the transport and vehicle schedules. A pair of electromagnetic panels 109 are configured with the frame 102 by means of multiple motorized hinge joints 110, wherein based on the fetched data regarding the arrival time of the transport, the microcontroller actuates the hinge joints 110 to provide converging/diverging movement to open/close the panels 109 in synchronization with the arrival/departure of the vehicle. The motorized hinge joints 110 integrate an electric motor with a traditional hinge arrangement to enable controlled, automated rotational movement of the panels 109 around a fixed axis.

[0035] The hinge joint comprises of a pair of leaf that are screwed with the surface of the panels 109 and the frame 102. The leafs are connected with each other by means of a cylindrical member integrated with a shaft coupled with a DC (Direct Current) motor to provide required movement to the hinge. The rotation of the shaft in clockwise and anti-clockwise direction provides required converging/diverging movement to the hinge joints 110, that in turn open/close the panels 109, for enabling the passengers to enter/exit into the transport.

[0036] A touch interactive display panel 111 is mounted on the plank 101 and supported by an elongated vertical pole, for ensuring that the display panel 111 is positioned at an accessible height for passengers standing in the queue. The display panel 111 is activated by the microcontroller with the activation of the system, to present a range of real-time transportation data, including train schedules, seat availability, and estimated arrival and departure times, for allowing the passengers to review crucial details about their upcoming journey in real time. The display panel 111 is equipped with a high-resolution touch-sensitive screen, enabling users to interact directly with the interface.

[0037] The touch interactive display panel 111 used herein is a type of Liquid Crystal Display (LCD) that detect touch input from a user. It consists of both an input unit (preferably a capacitive touch panel) and an output unit (a visual display). The capacitive touch panel is layered on the top of the visual display. The touch panel consists of an insulator such as glass, coated with a transparent conductor, such as indium tin oxide (ITO). When the user touches the surface of the display panel 111 to provide input commands for navigate through various transportation data, the electrostatic field of the screen gets distorted, that is measured as a change in capacitance. This change in capacitance is used to determine the location of the touch. The determined location of the touch is then processed by the microcontroller to display the user-specified data over the display panel 111.

[0038] The passenger is required to access a QR (Quick Response) scanning unit 112 installed with the display panel 111, to manually position their ticket in front of the scanning unit 112, for allowing the scanning unit 112 to scan the QR code present over the passenger’s ticket. The scanning unit 112 perform quick and accurate scanning of the QR code present over the ticket, which contains crucial travel information, such as the passenger's travel direction and designated transport route.

[0039] The QR (Quick Response) scanning unit 112 consists of a camera, a light source (usually LEDs), Optical lenses, and a processor. On activation, the camera focus on the QR code present on the ticket for capturing the QR code image. Simultaneously, the light source illuminates the QR code to ensure a clear capture, especially in low light for better image clarity. The processor (often a DSP or dedicated chip) analyzes the captured image for identifying the distinct patterns of black and white squares that represent the QR code's data. Once the image is processed and decoded, the relevant data (such as text, URL, or other information) is extracted. This decoded data is then sent to the microcontroller for further processing.

[0040] The microcontroller processes the decoded data and compare the travel direction data of the passenger’s ticket against the travel direction data fetched from the central server of the public transportation, to ensure that the passenger’s ticket matches their intended travel route and platform. In the event that the QR code data reveals a misdirection issue, such as a mismatch between the passenger’s ticket and the current boarding section, the microcontroller immediately activates the display panel 111 to provide corrective guidance. This guidance is visually presented on the display panel 111, for prompting the passenger to correct their positioning by redirecting them to the proper boarding area or informing them of any adjustments needed.

[0041] Simultaneously, the microcontroller generates a command to the gates 108 to get slightly opened, for allowing the passenger to move aside from the queue while they follow the corrected instructions. Multiple LEDs 117 (Light Emitting Diodes) are installed on the member 103, that are activated by the microcontroller to emit varying colored lights that dynamically change based on the arrival timings and boarding readiness of the transport. The colors and patterns of the lights provide passengers with clear, intuitive visual cues about the status of the approaching vehicle.

[0042] For example, green LEDs 117 indicate that the transport is approaching and boarding is ready, while yellow LEDs 117 could signal that the vehicle is near, and red LEDs 117 warn passengers that the train is not yet at the station or that boarding should not occur yet. The LEDs 117 operate in synchronization with the microcontroller, which fetches real-time arrival data from the transportation server. Based on the proximity of the transport and the current boarding status, the microcontroller adjusts the LED lighting to reflect the most accurate and up-to-date information.

[0043] A horizontal stand 201 is mounted on a pair of motorized sliders 202 installed along the plank 101. In case the imaging unit 105 detects a wheelchair-bound passenger, the microcontroller automatically actuates the motorized sliders 202 to translate the stand 201 outwards from its resting position along the plank 101, to position the stand 201 at a suitable location for the passenger to access comfortably. The motorized sliders 202 work in the same manner as of the sliding unit described above.

[0044] At the front section of the horizontal stand 201, a primary ramp 203 is deployed, wherein upon positioning of the stand 201, the microcontroller actuates a pair of telescopically operated supports arranged between the ramp 203 and the stand 201, to extend/retract in a manner to provide appropriate angular inclination to the ramp 203 to align the ramp 203 to a safe, comfortable slope. The extension/retraction of the supports is powered by a pneumatic unit associated with system, that includes an air compressor, air cylinder, air valves and piston which works in collaboration to aid in extension/retraction of the supports.

[0045] The air compressor used herein extract the air from surrounding and increases the pressure of the air by reducing the volume of the air. The air compressor is consisting of two main parts including a motor and a pump. The motor powers the compressor pump which uses the energy from the motor drive to draw in atmospheric air and compress to elevated pressure. The compressed air is then sent through a discharge tube into the cylinder across the valve. The compressed air in the cylinder tends to pushes out the piston to extend. The piston is attached to the supports, wherein the extension/ retraction of the piston corresponds to the extension/retraction of the supports to align the ramp 203 to a safe, comfortable slope for allowing the wheelchair-bound passenger to comfortably position the wheelchair onto the stand 201, by accessing the primary ramp 203.

[0046] Once the passenger has successfully positioned their wheelchair onto the horizontal stand 201, as detected by the imaging unit 105, the microcontroller actuates the motorized sliders 202 to begin a controlled inward translation of the stand 201 toward the open entryway of the transport vehicle. The microcontroller, in coordination with the imaging unit 105, detects the platform-to-transport height difference and accordingly directs the telescopically operated supports to adjust the angular inclination of the ramp 203, once the stand 201 reaches toward the open entryway of the transport, to allow the passenger to comfortably enter into the transport. Extendable side plates are integrated along the length of the ramp 203, for providing additional lateral support and stabilization during the boarding process.

[0047] Once the boarding process is complete, the stand 201 retracts automatically, resetting to its default position in preparation for the next use. The imaging unit 105 continuously monitor the behavior of passengers positioned within the queue or dispersed across the platform area, by capturing visual data to analyze individual and group behaviors. In case the imaging unit 105, through behavioral pattern analysis, detects any form of suicidal, hazardous, or abnormal activity on the platform, such as individuals approaching the platform edge in an unsafe manner, exhibiting self-harming gestures, or attempting unauthorized access to the track, the imaging unit 105 sends a signal to the microcontroller.

[0048] The microcontroller upon receiving and processing the signal, immediately actuates a motorized roller assembly 113 installed along the frames 102, to rotate in a controlled manner and unroll a tightly wound meshed barrier. The motorized roller assembly 113 used herein is a mechanical unit designed to rotate on its axis with the help of an integrated electric motor. The roller assembly 113 consists of a cylindrical roller tube that serves as a surface for accommodating the meshed barrier. The motorized roller assembly 113 is equipped with an electric motor that provides the rotational power necessary to turn the roller. The motor is connected to the roller tube through a drive means, which involves gears, belts to transfer the motor’s rotational force to the roller, causing the roller to spin and unwrap the meshed barrier.

[0049] The ends of the meshed barrier are engaged with a pair of clippers 114, each of which is mechanically attached to an extendable rod installed along the vertical arms of the U-shaped member 103, as the barrier unwinds from the roller, the microcontroller actuates the rods 115 to extend in a synchronized manner to elevate and stretch the barrier into a fully deployed position, for forming a tensioned safety enclosure in front of the frame 102. The extension of the rods 115 is powered by the pneumatic unit in the same manner as described above, to deploy the barrier and prevent any mishaps and injuries to the passengers, thereby maintaining safety of the passengers during ingress/egress.

[0050] The imaging unit 105 is mounted onto the frame 102 by means of a motorized ball-and-socket joint, that is dynamically actuated by the microcontroller for providing multi-directional articulation and precise angular adjustment to the imaging unit 105 as per the requirements. The ball-and-socket joint enables the imaging unit 105 to pan, tilt, and rotate smoothly across a wide range of motion, ensuring complete visual coverage of the boarding area, queue zones, and surrounding platform.

[0051] The ball-and-socket joint used herein consists of a spherical ball enclosed within a socket. The ball is connected to the imaging unit 105 while the socket is fixed to the frame 102. The ball-and-socket joint is integrated with a compact direct current (DC) electric motor, which upon actuation the motor applies controlled torque to rotate the ball within the socket in desired directions, for providing multi-directional movement to the imaging unit 105.

[0052] The imaging unit 105 continuously monitors the passengers/individuals standing within the monitored vicinity of the platform, and in case the imaging unit 105 detect any concerning behavioral issues of passengers, such as jumping barriers, entering restricted zones, or engaging in erratic or aggressive conduct, the imaging unit 105 sends a signal the microcontroller.

[0053] The microcontroller upon processing the received data, activates a laser emitter 116 installed on the frame 102 to project a non-harmful, visible laser beam onto the individual in question. This beam acts as a temporary visual marker, allowing on-ground staff or surveillance personnel to pinpoint and identify the specific individual involved in the incident. The laser emitter 116 consists of a laser source and optical components like mirrors and lenses. On activation, the laser source emits a coherent beam of light. This laser beam is directed through the mirrors and lenses to shape and focus the beam and forms a highly concentrated laser beam which is dispersed outwards to pinpoint and identify the specific person involved in the incident.

[0054] Once the laser emitter 116 marks the passenger, the microcontroller coordinates with the imaging unit 105 to capture real-time visuals of the individual/incident and further transmit the visual data to a computing unit wirelessly linked with the microcontroller, for notifying security personnel with accompanying visuals, in order to allow them to respond quickly to the situation and take appropriate action. The computing unit is wirelessly associated with the microcontroller via a communication module which includes, but not limited to Wi-Fi (Wireless Fidelity) module, Bluetooth module, GSM (Global System for Mobile Communication) module.

[0055] The communication module allows the microcontroller to send and receive data to and from the computing unit without the need for physical connections. The Wi-Fi module provides connectivity over local networks, enabling real-time communication over longer distances. The Bluetooth module offers short-range, low-power communication, ideal for close proximity. The GSM module allows for communication over mobile networks, facilitating remote monitoring and control from virtually anywhere. This versatile connectivity ensures seamless interaction between the microcontroller and the computing unit for enabling the microcontroller to send wireless notification onto the computing unit.

[0056] Further, the microcontroller actuates a holographic projection unit 118 installed on the plank 101 to project three-dimensional visuals to deliver on boarding guidance and behavioural instructions to new or unaware passengers. The projection unit 118 generates dynamic 3D images or interactive visual cues that provide onboarding guidance, such as directing passengers to the correct queue lines, displaying boarding priorities, or highlighting important instructions regarding proper behavior on the platform. These visuals are displayed in mid-air, creating an engaging and easily accessible source of information for passengers.

[0057] The projection unit 118 operates by using a combination of light sources, mirrors, and lenses to create a three-dimensional visual representation. The projection unit 118 consists of a laser light source that projects onto a beam splitter, which divides the light into multiple paths. These paths are then directed onto a diffraction grating to produce the holographic image. Micro-lenses and mirrors further focus and align the light to form a clear 3D projection. The microcontroller linked with the projection unit 118 controls the image content, ensuring the correct hologram are depicted for guiding new or unaware passengers.

[0058] Lastly, a battery is installed within the system which is connected to the microcontroller that supplies current to all the electrically powered components that needs an amount of electric power to perform their functions and operation in an efficient manner. The battery utilized here, is generally a dry battery which is made up of Lithium-ion material that gives the system a long-lasting as well as an efficient DC (Direct Current) current which helps every component to function properly in an efficient manner. As the system is battery operated and do not need any electrical voltage for functioning. Hence the presence of battery leads to the portability of the system i.e., user is able to place as well as moves the system from one place to another as per the requirements.

[0059] The present invention works best in the following manner, where multiple planks 101 are configured to be installed along edges of the public transportation platform area. Each plank 101 is configured with the frame 102 having inverted U-shaped member 103 equipped with the elongated shaft 104 for bifurcating the plank 101 into entry and exit section. The artificial intelligence-based imaging unit 105 detect presence of individuals in close proximity to the frame 102. Based on which the primary and secondary set of transparent vertical railings 106, 107 get deployed to divide the entry and exit sections for allowing the individuals to form queue in front of entry section. Further, multiple L-shaped slidable gates 108 in response to the proximity sensor get deployed horizontally behind each passenger to maintain interpersonal distance and retract sequentially for regulated boarding. After which the microcontroller fetches arrival timings of the transport from the server of public transportation. Based on which the microcontroller open/close the panels 109 for enabling the passengers to enter/exit into the transport. The touch interactive display panel 111 display information relating to real-time visualization of train data, seat availability, estimated arrival, and departure, to allow the passengers to review the information.

[0060] In continuation, the QR scanning unit 112 scan the ticket’s quick response code and in case any misdirection issue is detected. The display panel 111 provide corrective guidance to the user. In case the imaging unit 105 detects passenger on wheelchair, the pair of motorized sliders 202 translate the horizontal stand 201 outwards for allowing the passenger to position the wheelchair onto the stand 201 via the primary ramp 203. Further, the stand 201 translates inside the transport to allow the user to comfortably enter the transport. In case any suicidal/abnormal behaviour is detected, the motorized roller assembly 113 rotate for unwrapping the meshed barrier and the pair of clippers 114 holding the free-end of the barrier and attached on the extendable rods 115 get extended for forming barrier above the frame 102 to prevent any mishaps and injuries to the passengers. Further, the laser emitter 116 in response to detection of any behavioral issues of passengers, emit laser beams onto the user for marking the passenger to pinpoint and identify individuals violating platform rules and transmit alerts to the computing unit for notifying security personnel with accompanying visuals. Multiple LEDs 117 (Light Emitting Diodes) emits varying colored lights as per the transport’s arrival timings, for guiding the passengers based on train proximity and boarding readiness.

[0061] Although the field of the invention has been described herein with limited reference to specific embodiments, this description is not meant to be construed in a limiting sense. Various modifications of the disclosed embodiments, as well as alternate embodiments of the invention, will become apparent to persons skilled in the art upon reference to the description of the invention. , Claims:1) A queue management and passenger guidance system for public transportation stations, comprising:

i) a plurality of planks 101 configured to be installed along edges of a public transportation platform area, where passenger ingress/egress occur during arrivals of transports, wherein a frame 102 having an inverted U-shaped member 103 equipped with an elongated shaft 104 arranged centrally, is mounted at an edge of said plank 101, bifurcating said plank 101 into an entry and exit section;

ii) an artificial intelligence-based imaging unit 105 mounted on said frame 102 and paired with a processor for capturing and processing multiple images in vicinity of said frame 102, respectively to detect presence of individuals in close proximity to said frame 102, wherein a microcontroller linked with imaging unit 105 for processing said detection of present individuals, to activate a primary and secondary set of transparent vertical railings 106, 107 installed on said member 103 and shaft 104, for getting deployed to divide said entry and exit sections for allowing said individuals to form a queue in front of entry section;

iii) a plurality of L-shaped slidable gates 108 arranged on said primary railings 106, that are activated by said microcontroller in response to a proximity sensor installed on said frame 102 synced with said imaging unit 105, for getting deployed horizontally behind each passenger to maintain interpersonal distance and retract sequentially for regulated boarding;

iv) a pair of electromagnetic panels 109, configured with said frame 102 via a plurality of motorized hinge joints 110, for opening/closing said panels 109 in response to commands of said microcontroller i.e. linked with a server of public transportation, wherein said microcontroller continuously fetches data regarding said transportation, from said server, to fetch arrival timings of said transport, based on which said microcontroller regulates operation of said hinge joints 110 to provide converging/diverging movement to open/close said panels 109, in view of enabling said passengers to enter/exit into said transport;

v) a touch interactive display panel 111 mounted on said plank 101, supported by an elongated pole, wherein said microcontroller activates said display panel 111 to display information relating to real-time visualization of train data, seat availability, estimated arrival, and departure, to allow said passengers to review said information, while a QR (Quick Response) scanning unit 112 is installed with said display panel 111 for capturing image of said ticket’s quick response code, that is analysed by said scanning unit 112 for comparing travel direction data against said server, and in case any misdirection issue is detected, said microcontroller directs said display panel 111 to provide corrective guidance to said user, in response to which said gates 108 are slightly opened to allow said user to move aside from said queue;

vi) a horizontal stand 201 mounted on a pair of motorized sliders 202, installed on said plank 101, wherein in case said imaging unit 105 detects a passenger on a wheelchair, said microcontroller activates said slider to translate outwards for allowing said passenger to position said wheelchair onto said stand 201 via a primary ramp 203 arranged at a front section of said stand 201, followed by translation of said stand 201 inside said transport, to allow said user to comfortably enter said transport; and

vii) a motorized roller assembly 113 installed along said frames 102, wherein said imaging unit 105 is configured to monitor behaviour of said passengers in queue or on said platform, and in case any suicidal/abnormal behaviour is detected, said microcontroller activates said roller assembly 113 to rotate for unwrapping a meshed barrier, ends of which are supported by a pair of clippers 114, each attached on an extendable rods 115 installed on said member 103, that extends for forming a barrier above said frame 102, to prevent any mishaps and injuries to said passengers, thereby maintaining safety of said passengers during ingress/egress.

2) The system as claimed in claim 1, wherein a laser emitter 116 is installed on said frame 102, that is activated by said microcontroller in response to detection of any behavioral issues of passengers, being analyzed by said imaging unit 105, intended to emit laser beams onto said user for marking said passenger to pinpoint and identify individuals violating platform rules and coordinates with said imaging unit 105 to transmit alerts to a computing unit wirelessly linked with said microcontroller, for notifying a security personnel with accompanying visuals.

3) The system as claimed in claim 1, wherein a plurality of LEDs 117 (Light Emitting Diodes) installed on said member 103, for emitting varying colored lights as per said transport’s arrival timings, in view of guiding said passengers based on train proximity and boarding readiness.

4) The system as claimed in claim 1, wherein a holographic projection unit 118 is installed on said plank 101 to project three-dimensional visuals to deliver on boarding guidance and behavioural instructions to new or unaware passengers.

5) The system as claimed in claim 1, wherein said imaging unit 105 is mounted via a motorized ball-and-socket joint and configured to properly monitor passenger queue formation, medical emergencies, and boarding priorities.

6) The system as claimed in claim 1, wherein said ramp 203 assembly comprises of a pair of telescopically operated supports and extendable side plates that automatically adjust angular inclination based on said platform-to-transport height difference, detected by said imaging unit 105.

7) The system as claimed in claim 1, wherein a battery is associated with said system for powering up electrical and electronically operated components associated with said system.