FIELD OF INVENTION
The present invention relates to adigital home healthcare. More specifically the present
invention relates to the digitizing home healthcare system and developing a technology
driven ecosystem.The present invention works in various healthcare system, method &
services.
BACKGROUND OF THE INVENTION
The convergence of science and technology in our dynamic digital era has resulted in
the development of innovative digital health devices that allow easy and accurate
characterization in health and disease. The home healthcare market in India is the fastest
growing segment within the healthcare industry. Home healthcare service delivery
involves a distributed workforce working in an uncontrolled environment. Therefore, an
innovative & disruptive digital healthcare delivery model was required to provide
comprehensive suite of out-of-hospital services. A custom developed technology
platform to empower front line delivery staff and connect customers to the gamut of
services. This initiative has created a differentiated market position for the business,
increased transparency, enhanced employee productivity, empowered front line staff &
significantly improved customer experience scores. The idea/concept was an alternate
approach to establish a disruptive technology enabled continued care business. While
very few home healthcare players have developed a basic technology platform which
caters for the end consumer; there is limited focus on digitally enabling care givers &
support staff. The problem statement was arrived based on key drivers with clear design
determinants. Need for greater employee empowerment & transparency by digitizing
service delivery coordination.
US2007027714 (A1) An automated healthcare services system and automated workflow
process is disclosed. The system includes a thin client program providing user access to
the system via a web browser. The system further includes a service-oriented
architecture comprising a plurality of functional modules, each functional module
receiving data from the thin client program and processing a workflow of a healthcare
service based on the data. The system further includes a set of core services for
administering operations of the service-oriented architecture.
US8050938 (B1) An integrated system for the management of a healthcare provider is
disclosed and has a scheduling module for supporting scheduling encounters with the
patients, a registration component for registering the patients, an account management
module for maintaining patient financial information, and a clinical module for
maintaining electronic patient records. The integrated system is stored on a portable
computer-readable resource and run on a processor connected to the portable computerreadable
resource.
In the prior art, the existing invention is specifically designed for healthcare centre only.
The existing invention is time consuming manual processes across services & functions
limiting the ability to expand. The existing invention does not provide integrating
services & functional modules for home health care. The need therefore has arisen to
develop a system and method to overcoming all drawbacks of the existing inventions.
OBJECTIVE OF THE INVENTION
The main objective of the present invention is to digitize home health care.
Anotherobjective of the present invention is to provide scheduling and rostering for
home health care, staff management and admin for home health care.
Yet another objective of the present invention is to provide financial accounting for
home health care, vendor management and inventory for home health care.
Yet another objective of the present invention is to provide transport management for
home health care, provide Clinical quality for home health care.
Yet another objective of the present invention is to provide integrating services &
functional modules for home health care.
Yet another objective of the present invention is to provide intuitive platform across
multiple digital assets for home health care.
Yet another objective of the present invention is to provide detailed evaluation of
technology stack and integration with various systems for home health care.
Further objectives and features of the present invention will become apparent from the
detailed description provided herein below, in which various embodiments of the
disclosed invention are illustrated by way of example and appropriate reference to
accompanying drawings.
SUMMARY OF THE PRESENT INVENTION
The present invention relates to a home healthcare management system and method.
The present invention includes an internet server, a cloud server, a patient device and a
healthcare provider device. The cloud server is connected to the internet server. The
patient device is connected to the internet server. The healthcare provider device is
connected to the cloud server through the internet server. Herein, the cloud server
manages the all request form the healthcare provider device and the patient device. In
the preferred embodiment, the healthcare provider device is connected to the cloud
server through the internet server and the patient device are hardware device connected
to the internet server and is of different types selected from a mobile, a tablet and a
computer server. In the preferred embodiment, the healthcare provider device is being
used by different health service provider selected from an Inbound callers, an Outbound
callers , a CCE Head, a coordinator of pathology, a phlebotomist, a lab team executive,
a spoke assessment nursing, a team leader, a spoke patient nursing team leader, a spoke
area nursing head, a nursing quality head, a nursing operations head, a nurse, a GDA
Supervisor, a GDA, a physio supervisor, a physio team leader, a physiotherapist out of
hospital, a physiotherapist in hospital, a physio coordinator, an unit coordinator of
operations, a case manager, a transport coordinator, an area manager, a spoke sales
executive, a spoke area sales manager, a clinical quality, a consulting doctor, a spoke
finance executive billing, a collections executive, an inventory executive, an riders, an
front office, an admin of the cloud server, a HR, a sales head, a product manager, an
operations head, an finance head, a marketing head and a business head. In preferred
embodiment, the patient device is being used by patients and healthcare service
seekers.In the preferred embodiment, the cloud server runs a web application
programme that interacts with application programmes of the healthcare provider device
and the patient device through the internet server.
One of the advantages of the present invention is that the present invention uses digitize
home health care.
Another advantage of the invention is that the present inventionprovides scheduling and
rostering for home health care, staff management and admin for home health care.
Yet another advantage of the invention is that the present invention provides financial
accounting for home health care, vendor management and inventory.
Yet another advantage of the invention is that the present invention provides transport
management for home health care and clinical quality for home health care.
Yet another advantage of the invention is that the present invention provides intuitive
platform across multiple digital assets for home health care.
Yet another advantage of the invention is the present invention is to provide integrating
services & functional modules for home health care.
Further advantages and features of the present invention will become apparent from the
detailed description provided herein below, in which various embodiments of the
disclosed invention are illustrated by way of example and appropriate reference to
accompanying drawings.
BRIEF DESCRIPTION OF THE DRAWINGS
The accompanying drawings are incorporated in and constitute a part of this
specification to provide a further understanding of the invention. The drawings illustrate
one embodiment of the invention and together with the description, serve to explain the
principles of the invention.
Fig.1 illustrates line diagram of home healthcare management system and method.
DETAILED DESCRIPTION OF THE INVENTION
While this invention is susceptible to embodiment in many different forms, there is
shown in the drawings and will herein be described in detail specific embodiments, with
the understanding that the present disclosure of such embodiments is to be considered as
an example of the principles and not intended to limit the invention to the specific
embodiments shown and described. In the description below, like reference numerals
are used to describe the same, similar or corresponding parts in the several views of the
drawings. This detailed description defines the meaning of the terms used herein and
specifically describes embodiments in order for those skilled in the art to practice the
invention.
Definition
The terms “a” or “an”, as used herein, are defined as one or as more than one. The term
“plurality”, as used herein, is defined as two or as more than two. The term “another”,
as used herein, is defined as at least a second or more. The terms “including” and/or
“having”, as used herein, are defined as comprising (i.e., open language). The term
“coupled”, as used herein, is defined as connected, although not necessarily directly,
and not necessarily mechanically.
The term “comprising” is not intended to limit inventions to only claiming the present
invention with such comprising language. Any invention using the term comprising
could be separated into one or more claims using “consisting” or “consisting of” claim
language and is so intended. The term “comprising” is used interchangeably used by the
terms “having” or “containing”.
Reference throughout this document to “one embodiment”, “certain embodiments”, “an
embodiment”, “another embodiment”, and “yet another embodiment” or similar terms
means that a particular feature, structure, or characteristic described in connection with
the embodiment is included in at least one embodiment of the present invention. Thus,
the appearances of such phrases or in various places throughout this specification are
not necessarily all referring to the same embodiment. Furthermore, the particular
features, structures, or characteristics are combined in any suitable manner in one or
more embodiments without limitation.
The term “or” as used herein is to be interpreted as an inclusive or meaning any one or
any combination. Therefore, “A, B or C” means any of the following: “A; B; C; A and
B; A and C; B and C; A, B and C”. An exception to this definition will occur only when
a combination of elements, functions, steps or acts are in some way inherently mutually
exclusive.
As used herein, the term "one or more" generally refers to, but not limited to, singular as
well as plural form of the term.
Fig.1 illustrates line diagram of home healthcare management system and method. The
present invention includes an internet server(106), a cloud server(102), a patient
device(108) and a healthcare provider device(104). The cloud server(102) is connected
to the internet server(106). The patient device (108) is connected to the internet
server(106). The healthcare provider device(104) is connected to the cloud server(102)
through the internet server(106). The healthcare provider device(104) is a hardware
device that is connected to the cloud server(102) through the internet server(106) and
the healthcare provider device(104) is of different types selected from a mobile, a tablet
and a computer server. The patient device(108) is a hardware device that is connected to
the internet server(106) and the patient device(108) is of different types selected from a
mobile, a tablet and a computer server.
The present invention relates to a home healthcare management system and method.
The present invention includes an internet server, a cloud server, a patient device and a
healthcare provider device. The cloud server is connected to the internet server. The
patient device is connected to the internet server. The healthcare provider device is
connected to the cloud server through the internet server. Herein, the cloud server
manages the all request form the healthcare provider device and the patient device. In
the preferred embodiment, the healthcare provider device is a hardware device that is
connected to the cloud server through the internet server and the healthcare provider
device is of different types selected from a mobile, a tablet and a computer server. In the
preferred embodiment, the healthcare provider device is being used by different health
service provider selected from an Inbound callers, an Outbound callers, a CCE Head, a
coordinator of pathology, a phlebotomist, a lab team executive, a spoke assessment
nursing, a team leader, a spoke patient nursing team leader, a spoke area nursing head, a
nursing quality head, a nursing operations head, a nurse, a GDA Supervisor, a GDA, a
physio supervisor, a physio team leader, a physiotherapist out of hospital, a
physiotherapist in hospital, a physio coordinator, an unit coordinator of operations, a
case manager, a transport coordinator, an area manager, a spoke sales executive, a spoke
area sales manager, a clinical quality, a consulting doctor, a spoke finance executive
billing, a collections executive, an inventory executive, an riders, an front office, an
admin of the cloud server, a HR, a sales head, a product manager, an operations head,
an finance head, a marketing head and a business head. In the preferred embodiment,
the patient device is a hardware device that is connected to the internet server and the
patient device is of different types selected from a mobile, a tablet and a computer
server. In preferred embodiment, the patient device is being used by patients and
healthcare service seekers. In the preferred embodiment,the cloud server runs a web
application programme that interacts with application programmes of the healthcare
provider device and the patient device through the internet server.
In an embodiment, the present invention relates to a method of digital healthcare service
The method includes: a method of lead to service request in hospital, the method further
includes a lead generation, a lead conversion, an assessment, a service assessment, a
service confirmation, an advance payment and a care planning session. The lead
generation Includes: a spoke sales executive, the spoke sales executive digitally receives
list of patients on a healthcare provider device who are being discharged from the
hospital. An area sales manager views list of leads generated for all service line on a
real time basis. A spoke assessment TL accompanies the sales on rounds to connect
with the patient and help answer clinical queries. The patient gives request to the
services before discharge with a patient device. A call centre, the call centre is able to
capture a new lead through all channels. A spoke call centre executive contacts the
patients on daily basis. A consulting doctor sends request to the sales executive. A case
manager educates the patients about all service. The lead conversion includes: The
spoke sales executive contacts patients and educate them about services. The area sales
manager view status of leads generated latest comments and current owner of each lead,
in case patient is interested. The spoke nursing assessment TL creates a nursing
assessment request scheduled. A patient nursing TL receives update on leads
conversion. A unit coordinator view and receive list of a warm and a cold leads. A
spoke/area nursing head views list of spoke wise leads generated, conversion and status
on daily basis. A nursing ops head views list of spoke wise leads generated, conversion
and status on daily basis. A nursing quality head view list of spoke wise leads and
conversions on a daily basis. The call centre views all inbound communication from all
channels, the spoke call. The call centre executive receives all warm and cold leads
where conversion was not successful a case manager for all converted and the case
manager convert all the leads and create service request for an immediate assessment
with a preferred TL. The assessment includes: The spoke sales executive views the
status of existing converted lead. The spoke area sales manager is able to view patient
profile at any point of time on the healthcare provider device. The patient nursing TL
views the assessment conducted within hospital. The spoke/area nursing head and the
nursing ops receives information on tasks for assessment visits, assigned/ rostered nurse
schedules. The patient meets with the spoke assessment nursing TL for evaluation of
needs and get detailed understanding of nursing service. A consulting doctor forwards
his comments and feedback on the assessment. The case manager views the patient’s
profile anytime on the healthcare provider device. The service assessment including :
The spoke nursing assessment TL capture info related to frequency, type of service, date
of service initiation, location of service (IP ward/home). The patient nursing TL
receives request for scheduling nurses for both assigned & unassigned service request
and completes rostering in web portal. The spoke area nursing head, the nursing ops and
the nursing quality head receives information on tasks for assessment visits
assigned/rostered nurse schedules, new and completed stay/visit. The patient put forth
their special request / needs for nurse rostering face to face once the service is assigned.
The case manage manages all payment and care plan related concerns and escalations.
The service confirmation includes: The Spoke sales executive view the status of
existing converted leads any moment of time. The Spoke nursing assessment TL checks
staff availability post completion of care plan. The Patient nursing TL view assigned
nurses current and future work schedules and profile. The Unit coordinator and area
manager views the list of all converted leads and services initiation. The spoke area
nursing head, the nursing ops head and the nursing quality head can view nurse’s
current and future schedules. The patients receive confirmation for the services request
initiated on the patient device. A call centre (inbound) views the patient profile and
status of service requested at any point of time on the healthcare provider device. A
spoke call centre executive (outbound) views the service request status and related
details at any point of time on the healthcare provider device. The nurse receives update
on new assignment align with care plan. The consulting doctor forward its comment on
care plan and the case manager manage all payment and care plan related concerns. The
advance payment including: The spoke sales executive accepts advance, partial and
complete payment through any mode of payment and able to generate the require
receipt/bill. The spoke nursing assessment TL posts confirmation of service, confirm
advance payment with the patient. The patient nursing TL view the list of patients with
complete assessments. The unit coordinator and area manager view the list of patients
availing nursing services. The patient makes advance payment post assessment prior to
the service, and the case manager receives payment reminders on going services. The
care planning session including: The Spoke nursing assessment TL prepares a digitized
care plan, after seeking doctor’s feedback, and The patient needs services to be
continued at home, KYC needs to be completed in advanced before patient discharge or
before commencement of service at home. Herein, service request follows: the lead
generation, the lead conversion, the assessment, the service assignment, the service
confirmation, the advance payment, the care planning session. Herein, the healthcare
provider device and on the patient device run applications selected from a mobile
application, a web application. Herein the members executing the method of lead
generation are the spoke sales executive, the spoke area sales manager, the spoke
nursing assessment TL, the patient nursing TL, the unit coordinator and area manager,
the spoke/area nursing head (senior TL), the nursing ops head, the nursing quality head,
the Patient, the call centre inbound, the spoke call centre executive (outbound), the
nurse, the consulting the doctor, the case manager.
In an embodiment, the present invention relates to a method of digital healthcare service
the method includes: the method of lead to service request out of hospital, the method
further includes: a lead generation, a lead conversion, an assessment, a service
assessment, a service confirmation, an advance payment and a care planning session.
The lead generation includes: A spoke executive sales team digitally receives list of
patients that are being discharged from the hospital. An area sales manager view the list
of leads generated for all service line on a real time basis. The patients make request for
service through the on a patient device. A call centre receives request from the patient
for nursing planning. A spoke call centre executive contacts the patients on daily basis.
A consulting doctor sends request to sales executive. A case manager educates assigned
patients about all services. A lead conversion includes: a spoke sales executive contact
patients and educate them about services. The area sales manager view the status of
leads generated latest comments and current owner of each lead, in case patient is
interested. A spoke nursing assessment TL creates a nursing assessment request
scheduled. An unit coordinator receives and converts all the hot leads before service
initiation. A spoke/area nursing head and a nursing ops head view the list of spoke wise
leads generated, conversion and status. A nursing quality head views list of spoke wise
leads and conversions on a daily basis. A call centre (inbound) views all inbound
communication from all channels, a spoke call, a case manager convert all the leads and
create a service request for an immediate assessment with the preferred TL. The
assessment including: The spoke sales executive view the status of existing converted
leads. The spoke area sales manager views the patient’s profile during any point of time
on the healthcare provider device. A spoke nursing assessment TL receives the
assessment (In Hospital). A patient nursing TL views the assessment conducted within
hospital. The spoke/area nursing head and the nursing ops and the nursing quality head
receives information on tasks for assessment visits, assigned/ rostered nurse schedules
new and completed stay/visit. The patient meets with the assessment nursing TL for
evaluation of needs and get detailed understanding of nursing service. The consulting
doctor forwards his comments and feedback on the assessment. The case manager views
patient profile anytime on the healthcare provider device. The service assessment
including: The patient nursing TL Captures info related to frequency, type of service,
date of service initiation, location of service (IP ward/home). The spoke area nursing
head, the nursing ops and the nursing quality head receives information on tasks for
assessment visits assigned / rostered nurse schedules, new and completed stay/visit. The
patient confirms on the assessment understanding and signs KYC and consent form.
The nurse service is assigned after the nurse roster is enabled. The case manager
manages all payment and care plan related concerns and escalations. The service
confirmation including: The spoke sales executive views the status of existing converted
leads any moment of time. The patient nursing TL posts complete assessment of patient
and care plan he/she checks for staff availability. The unit coordinator and area manager
view the list of all converted leads and services initiation. The spoke area nursing head
(Senior TL) and the nursing ops head and the nursing quality head view nurses current
and future schedules, the patient receives confirmation for the services request initiated.
The call centre (inbound) view the patient profile and status of service requested any
point of time on the healthcare provider device. The spoke call centre executive
(outbound) view the service request status and related details any point of time on the
healthcare provider device. The nurse receive update on new assignment align with care
plan. The consulting doctor forwards its comment on care plan. The case manager
manages all payment and care plan related concerns. The advance payment including:
The spoke sales executive accepts advance, partial and complete payment through any
mode of payment and generate the require receipt/bill. The spoke nursing assessment
TL posts confirmation of service. The unit coordinator and area manager views the list
of patients availing nursing services. The patient makes advance payment for post
assessment prior to the service. The case manager receives payment reminders on going
services. The care planning session including: The patient nursing, post conformation of
service and confirm with patient for payment method. Herein, service request follows:
the lead generation, the lead conversion, the assessment, the service assignment, the
service confirmation, the advance payment, the care planning session. Herein, the
healthcare provider device runs applications selected from a mobile application, a web
application. Herein, the members executing the method of lead generation are the spoke
sales executive, the spoke area sales manager, the spoke nursing assessment TL, the
patient nursing TL, the unit coordinator and area manager, the spoke/area nursing head
(senior TL), the nursing ops head, the nursing quality head, the Patient, the call centre
inbound, the spoke call centre executive (outbound), the nurse, the consulting the
doctor, the case manager.
In an embodiment, the present invention relates to a method of digital healthcare
service. The method includes: A method of digital healthcare service for home sample
collection, the method includes: a method of pre-visit, the method further includes: a
service origination, an engagement details, a confirmation and a service assignment.
The service origination includes: A patient makes a request to a call centre executive
through the patient device. A supervisor supervises that request. A phlebotomist has
access to prescription of patient. A hospital confirms the prescription by viewing the
images uploaded on the portal. The engagement details include: The patient makes a
request for appointment on the patient device. A call centre employee makes that
request into an engagement. The confirmation including: The patient receives
conformation on the patient device. A call centre executive gives a verbal confirmation
only when order is placed on the healthcare provider device. A coordinator conducts
roster planning for phlebotomists. The phlebotomists receives schedule the evening
before. The service assignment includes: The patient receives service related reminders
on the patient device. The call centre executive views phlebotomists’ current and future
schedule. Herein, service request follows: the service origination, the engagement
details, the confirmation, the service assignment. Herein, the members executing the
method of home sample collection pre visit services are the patient, the call centre
employee, the supervisor, the coordinator, the phlebotomist, the lab, the
doctor/spoke/hospital and the runner.
In an embodiment of the method of digital healthcare service for home sample
collection, the method includes: a method of visit, the method further includes: a
starting the day, a navigation to patients location, an introduction to patient, a billing, a
payment, a planned services delivery, an additional/impromptu services, a services
closure and a wrap up. The starting the day includes: A patient receives phlebotomist
information on a patient device. The phlebotomist gets wake up alarm. The navigation
to patient’s location includes: The patient receives notification with details of attending
the phlebotomist, the phlebotomist’s location and status are available real time, and
supervisor and coordinator should call them directly. The phlebotomist navigates to the
patient using GPS on the healthcare provider device. The introduction to patient
includes: The patient verifies phlebotomists ID and shares own ID with phlebotomist.
The phlebotomist confirms patient’s location and connects with patient. The billing
includes: The patient receives e-bill and payment links in email, portal/app and info via
sms on the patient device. The phlebotomist updates patient info using the healthcare
provider device and bill the patient. The payment includes: The patient pays through
online channels (wallet, online banking, credit/debit cards etc.) and in cash. The
phlebotomist has to carry card machine or cash. The planned services delivery includes:
The patient become available to be served. The call centre executives receive
escalations/service requests. A supervisor handles clinical escalations. The phlebotomist
reviews SOPs, checklists, running schemes. The additional/impromptu services
includes: The patient requests unplanned additional services. The phlebotomist raises
new requests on behalf of patient. The services closure including: The patient receives
prompt to provide feedback on services received. A call centre executive receives
service closure notification; supervisor and coordinator views updated status of service
and feedback. The phlebotomist confirms service completion and moves out of the
premises. The wrap up includes : The call centre executive views visit and interaction
experience feedback, supervisor and coordinator views visit and interaction experience
feedback, and The phlebotomist tag a photo of location with GPS coordinates to the
account. Herein, service request follows: the starting the day, the navigation to patient’s
location, the introduction to patient, the billing, the payment, the planned services
delivery, the additional/impromptu services, the services closure, the wrap up. Herein,
the healthcare provider device and the patient device run applications selected from a
mobile application, a web application. Herein, the members executing the method of
home sample collection visit services are the patient, the call centre employee, the
supervisor, the coordinator, the phlebotomist, the lab, the doctor/spoke/hospital and the
runner.
In an embodiment of the method of digital healthcare service for home sample
collection, the method includes: a method of post-visit, the method further includes: an
in-field services, a visiting health care facilities, report availability and a continued care.
The in-field services includes: A phlebotomist decides to request for in-field services
such as sample pickup, supply replenishment. A runner receives job notification via in
the healthcare provider device. The visiting health care facilities including: A patient
view status of samples on the move. A call centre executive calls patient to schedule
complementary sample collection. The phlebotomist drops off samples in the lab, pick
up supplies and turns in any cash payments collected. A lab, the lab receives samplers
from phlebotomist or runner. A hospital receives cash payments, as uploaded in the
system, from the phlebotomists or the runner, phlebotomist hands over samples and
cash the runner drops samples in the lab, pick up supplies and turn in the cash collected.
The report availability including: The patient receives notification about report
availability on the patient device. The lab issues report digitally to the patient and
attending a physician, hospital receives report. The continued care including: The
patient receives suggestion to request appointment with the physician to follow up,
clinical team in CC to call patient to go over the report. Doctors receive panic values via
SMS and digital channels, along with patient contact information. Herein, service
request follows: the in-field services, the visiting max facilities, the report availability,
the continued care. Herein, the healthcare provider device and the patient device runs
applications selected from a mobile application, a web application .Herein, the members
executing the method of home sample collection post visit services are the patient, the
call centre employee, the supervisor, the coordinator, the phlebotomist, the lab, the
doctor/spoke/hospital and the runner.
In an embodiment of a method of service delivery, the method includes: a service
delivery method for long stay nursing and GDA, the method includes: a previous
day/day of service, a navigation to patient location, an introduction to patient, a care
plan execution, an additional/impromptu activities/ services for care plan, a reoccurring
payment, a service completion for the day, a wrap up, an infield services, a visiting
hospital facilities, a reoccurring visits, a continued care. The previous day/day of service
includes: A nurse receives update of any service minimum one day in advance. A
patient receives an update reminding them of the commencement of service. A patient
nursing TL views nurse current and future work. A call centre inbound avails the nurse
location and status real time on the healthcare provider device. A case manager provides
more information and manages escalation for patient at any point during service
delivery. The navigation to patient location includes: The nurse receives direction to
navigate to patient's home. The patient receives SMS/notification with details of
attending nurse background verification. The patient nursing TL, the patient nursing TL
access’s nurse’s location and status are available real time. The call centre inbound
tracks nurse via GPS. The introduction to patient including: The nurse physically
confirms location, connects with patient. The patient would verify nurse ID on arrival,
using information in a patient device against the ID information provided by the nurse.
The patient nursing TL monitors, check in times as captured by the nurse, they track
time taken for a shift. The care plan execution including: The nurse has a pre-defined set
of activities, as per the approved care plan, to be done within the day. The patient
becomes available to be served. The patient nursing TL handles clinical escalations,
receives and supervises recommended changes in care plan. A nursing quality head
evaluates initial assessments, clinical escalations, care plan, clinical parameters. The call
centre inbound receives complaints, escalations, service requests, forward to supervisor
as necessary. A nursing OPS head views nursing availability, coordinates with nursing
TLs, evaluates daily rostering by TL. The additional activities for care plan including:
The nurse instantly reaches out to the TL anytime to get advice or in case of emergency
through the healthcare provider device. The patient requests for any service. The patient
nursing TL gets updates about any new services requested for. The case manager seeks
periodic feedback, manages escalation/complaints, or any billing/payment related
queries. The reoccurring payment including: The nurse only views of sessions
completed and payment details. The patient pays through online channels (wallet, online
banking, credit/ debit cards etc.), can get cash payment collected by runner. The patient
nursing TL receives a daily progress report of each patient, as per activities and
comments added by the Nurse. A unit coordinator & Area Manager, the unit coordinator
& Area Manager arrange for collection in case of cash payment through rider. A runner
goes to patient's home in case of cash payment. A finance co-ordination with riders for
advance payment collection, advance receipt generation, consolidated bill generation.
The service completion for the day including: The nurse, EOD will submit daily report
with activities completed during the day. The patient gives feedback or register
complain anytime through the patient device, request for a change of staff to the team.
The patient nursing TL receives a daily progress report of each patient, as per activities
and comments added by the nurse. The wrap up including: The nurse captures feedback
of their experience and interaction through checking within the list of options on the
healthcare provider device. The patient nursing TL sees check in - check out times as
captured by the nurse, they can track time taken/spent for a shift. The infield services
including: The nurse requests for equipment / consumables. The patient nursing TL is
notified about service escalations, medical escalations, equipment required. The runner
goes to patient's home to deliver consumables / equipment. The visiting hospital
facilities including: The nurse visits spoke for team connects, meeting with team lead,
collecting consumables. The patient nursing TL meets nurse periodically for handing
over equipment consumables discussion regd. any escalations. The reoccurring visits
including: The nurse have set schedule for long stay over a period of time The patient
checks their progress reports, updated weekly, across the patient device, the data is kept
up to date within their account/profile. The patient nursing TL keeps track of a patient's
progress, staff's performance based on the data received in progress reports, feedback
and escalations. The continued care including: The nurse updates for leave/time off
through the healthcare provider device to enable for a substitute nurse. The patient is
kept informed; the doctor receives information about his/her recovery status. The patient
nursing TL schedules re-assessment to patient's home to ensure smooth delivery of
service. The consulting doctor receives weekly email updates for patient progress
update. Herein, service delivery follows: the previous day/day of service, the navigation
to patient location, the introduction to patient, the care plan execution, the
additional/impromptu activities/ services for care plan, the reoccurring payment, the
service completion for the day, the wrap up, the infield services, the visiting hospital
facilities, the reoccurring visits, the continued care. Herein, the healthcare provider
device and the patient device run applications selected from a mobile application, a web
application. Herein, the members executing the method of service delivery are the
nurse, the patient, the patient nursing TL, the nursing quality head , the unit coordinator
& Area Manager, the call centre inbound, the consulting doctor, the runner, the case
manager, the nursing OPS head, the finance.
In an embodiment, In an embodiment of a method of service delivery, the method
includes: a service journey of physiotherapy for a patient in hospital, the method further
includes: a service request identification, a service request creation, an assessment, a
service confirmation, a care plan creation, a service delivery, a service completion, a
billing and payment, a continued care. The service request identification including: An
in-hospital physio helpdesk identifies the patients needing physiotherapy by call. A
patient gets intimation from treating doctor on physio needs. A hospital physio TL
creates physio service request for assessment. A treating doctor visits patients during
morning / evening rounds. A hospital staff calls or intimate the physio help desk to book
session request. The service request creation including: The in-hospital physio helpdesk
creates service request for assessment or physio session. The patient will receive
confirmation for physio session with relevant details via sms. The hospital Physio TL
creates service request for assessment or physio sessions. A physiotherapist creates
Service request for assessment or physio session. A physio supervisor views list of all
patient physiotherapy requests on dashboard of the healthcare provider device. The
assessment including: The In-hospital physio views the service request status. The
patient receives the assessment report soft copy as well as printed copy. The hospital
Physio TL conducts assessment as required arriving at the number of sessions required
by the patient. The service confirmation including: The In-hospital physio helpdesk
views an updated list of patients for whom therapy has to be commenced. The patient
views the current physio session details to know the appointment time and other
information. The hospital Physio TL based on the assessment add the number of session
required. The care plan creation including: The In-hospital physio coordinator views the
care plan progress. The patient receives the care plan as soft copy as well as printed
copy. The hospital physio TL prepares a digitized care plan. The physiotherapist places
request for the equipment and consumables. The treating doctor receives the care plan
and reviews the same to provide feedback. The service delivery including: The patient
adds comments/ concerns for any on-going sessions. The hospital Physio TL views
patient session progress, adherence details on a regular basis. The physiotherapist
checks into the session assigned, update tasks completed for the session and checkout.
The physio supervisor views list of all patient physiotherapy requests on dashboard of
the healthcare provider device. The service completion including: The In-hospital
physio helpdesk coordinator receives intimation of closure of service request in all
cases. The hospital Physio TL gets update on the service closure confirmation. The
physiotherapist mark service completed. The treating doctor confirms the completion of
required treatment to initiate discharge of the patient as required. The billing and
payment including: The In-hospital physio helpdesk oversees IP billing updates being
done by physiotherapist. The patient receives the IP bill summary on discharge from the
hospital only. The hospital physio TL checks all sessions that are delivered at IP ward
will get updated. The physiotherapist sessions that are delivered at IP ward, gets auto
updated within the billing system. The continued care including: The patient discharge
instructions are given to the patient as part of discharge summary. The hospital Physio
TL views patient session progress & adherence details on a regular basis. The
Physiotherapist views patient session progress on daily basis. Herein, service request
follows: the service request identification, the service request creation, the assessment,
the service confirmation, the care plan creation, the service delivery, the service
completion, the billing and payment, the continued care. Herein, the healthcare provider
device and the patient device run applications selected from a mobile application, a web
application. Herein, the members executing the method of service journey
(physiotherapy-in patient) are the in-hospital physio helpdesk, the patient, the hospital
physio TL, the treating doctor, the hospital staff, the physiotherapist, the physio
supervisor.
In an embodiment of a method of service delivery, the method includes: a service
journey of physiotherapy for patient out of hospital, the method further includes: a lead
generation, a lead conversion, an assessment and service confirmation, a payment and
care plan creation, a day of service, a navigation and intro to patient, a care plan
execution, a recurring payments, a service completion, an in-field service, a continued
care. The lead generation includes: A Spoke sales executive receives list of patients who
are being discharged from the hospital with ailment details. A Spoke area sales manager
views list of leads generated for all service lines for on a real time basis on the
healthcare provider device. An In-hospital physio helpdesk identifies the patients
needing physiotherapy (physio request) through doctor referrals or walk in patients. A
Patient requests the services before discharge with a patient device that runs
applications selected from a mobile application, a web application, a sms, an email,
chat, will be visited by case manager, Sales team and a Spoke Physio Assessment TL to
understand required services. A Spoke physio TL (OP/Home) accompanies sales
executive on rounds to connect with the patient and help answer clinical queries. A
Physiotherapist assists walk in/referrals/out of hospital patients, generates a lead as per
the discussion with the patient. A Treating doctor consultation informs the physio
services required for in hospital/OP/Walk-In patient. A Case manager educates assigned
patients about all services and creates new leads if required. A Call centre inbound
captures a new lead through all channels. A spoke call centre executive outbound
contacts the patients on daily basis and lists of patients contacted are outcome of daily
census report, e-prescription. The lead conversion includes: The Spoke sales executive
contacts/visits patients and educate them about physiotherapy care services. The Spoke
area sales manager views status of leads generated, latest comments and current owner
of each lead. The In-hospital physio helpdesk as per the conversation with the customer
qualifies the lead and assign it to respective owners for further follow up if the patient is
not interested. The patient is contacted by customer care or sales or physiotherapists or
case managers to understand the needs and answer any clinical queries. The Spoke
physio TL (OP/Home) visits the patient and educates the patient about all services for
all assigned leads. The physiotherapist assists walk-in / referrals /out of hospital patients
and is required to create a service assessment request as per the discussion with the
patient. A unit coordinator views status of leads generated, latest comments and current
owner of each lead. The case manager for all converted leads creates service request for
an immediate assessment with a preferred TL / Physiotherapist based on their
availability (rostering) or is able to create an assessment request for later for either OP
or Home. The call centre inbound views all inbound communication from all channels.
The spoke call centre executive outbound receives all warm & cold leads where
conversion was unsuccessful and TL/Sales Executive has not met the patient to follow
up throughout bound calls. The assessment and service confirmation includes: The
Spoke sales executive views the status of existing converted leads at any point of time
with all relevant details. The Spoke area sales manager views patient profile at any point
of time. The In-hospital physio helpdesk confirms the service; he/she updates the
service request with required physio sessions / package details. The Patient meets with
assessment physiotherapy TL for evaluation of needs and get detailed understanding of
physiotherapy sessions required. The Spoke physio TL (OP/Home) conducts an
immediate assessment while visiting the patient for lead conversion. The
physiotherapist gets service confirmation with all the relevant details assigned to
him/her for care plan creation. The unit coordinator views all service requests for the
unit/area, manages all service queries/ escalations, staff concerns. The treating doctor
receives the assessment confirmation and details of services being confirmed to the
patient, can provide his/her feedback for the same. The case manager views patient
profile at any point of time and his related service requests on the healthcare provider
device. The call centre inbound views the patient profile and status of service request at
any point of time on the healthcare provider device. The Spoke call centre executive
outbound views the service request status and related details at any point of time on the
healthcare provider device. The payment and care plan creation includes: The spoke
sales executive accepts advance, partial and complete payment through any mode of
payment and generates the require receipt/bill. The In-hospital physio helpdesk accepts
advance, partial and complete payment through any mode of payment and able to
generate the require receipt/bill. The Patient makes advance payment / full payment or
partial payment by multimode upon service confirmation. The Spoke physio TL
(OP/Home) post confirmation of service, Spoke TL confirms with patient / attendant
whether advance payment is to be collected at hospital. The treating doctor receives the
care plan and reviews the same to provide feedback. The case manager manages all
payment and care plan related concerns and escalations. The Call centre inbound views
the patient profile and status of service request at any point of time on the healthcare
provider device. The Spoke call centre executive outbound is views the patient profile
and status of service request at any point of time on the healthcare provider device. The
day of service includes: The In-hospital physio helpdesk coordinator views the service
requests for the day on the healthcare provider device. The patient receives a
notifications/reminders for commencement of service/service due. The spoke physio TL
(OP/Home) views physiotherapist's current and future work schedules. He/she receives
alarms for last minutes changes by physiotherapist. The physiotherapist views the
details of the appointment on the healthcare provider device. The navigation and intro to
patient includes: The Patient verifies physiotherapist’s ID, on arrival, using information
on the patient device against the ID information provided by the Physiotherapist. The
spoke physio TL (OP/Home) monitors physiotherapist's location and status are available
real-time, tracks physiotherapist real time through GPS. The physiotherapist navigates
to the service delivery location from any location. The Call centre inbound tracks
physiotherapist on real time basis. The care plan execution includes: The spoke sales
executive receives and capture all escalations and concerns. The In-hospital physio
helpdesk views the status for all on-going services. The Patient can escalate if any
particular activity is not conducted. The spoke physio TL (OP/Home) handles clinical
escalations, updates and supervises recommended changes in care plan. The
physiotherapist has a pre-defined set of activities, as per care plan, to be done within the
day. The unit coordinator views status of all on-going service requests on the healthcare
provider device. The case manager views the patient profile and related services, view
progress of the patient on the healthcare provider device. The call centre inbound raises
complaints at any point of time for an on-going service or otherwise. The spoke call
centre executive outbound communicates with patient on need basis. The recurring
payments includes: The In-hospital physio helpdesk follow up for collections for due
payments for on-going services and gets notified on upcoming or overdue payments.
The Patient pays through any mode of payment and cash payment is collected by a
runner. The Spoke physio TL (OP/Home) views payment's collected, due or overdue in
his/her on the healthcare provider device. The Call centre inbound views payment status
or if any collection request is scheduled. The Spoke call centre executive outbound
communicates with patient for any payment reminders. A finance generates advance
payment receipts and schedule payment collections requests. The runner collects the
payments as per scheduled requests. The service completion includes: The In-hospital
physio helpdesk receives intimation of closure of service request. The Patient gives
feedback or register complain anytime through the app in a patient device. The Spoke
physio TL (OP/Home) receives intimation of closure of service request for all
completed/ discontinued services. The Physiotherapist submits daily report with
activities completed during the day, consumed inventory details is submitted and raise
inventory request. The unit coordinator views the service completion summary of the
patient. The call centre inbound views the service completion summary and share the
same if requested by the patient. The spoke call centre executive outbound
communicates with patient for any feedback. The finance generates consolidated bill
and follow ups for due payments. The runner collects the payments as per scheduled
requests. The in-field service includes: The spoke physio TL (OP/Home) is notified
about service escalations, medical escalations, equipment required. The physiotherapist
requests for equipment / consumables and visits spoke for team connects, meeting with
team lead, collecting consumables. The runner goes to patient's home to deliver
consumables / equipment. The continued care includes: The patient is kept informed
when the doctor receives information about his/her recovery status. The spoke physio
TL (OP/Home) has a schedule re-assessment to patient's home to ensure smooth
delivery of service. The physiotherapist updates for leave/time off through the
healthcare provider device to enable for a substitute physiotherapist. Herein, service
request follows: the lead generation, the lead conversion, the assessment and service
confirmation, the payment and care plan creation, the day of service, the navigation and
intro to patient, the care plan execution, the recurring payments, the service completion,
the in-field service, the continued care. Herein, the healthcare provider device and the
patient device run applications selected from a mobile application, a web application.
Herein, the members executing the method of physiotherapist (Physiotherapy-in patient)
are the Spoke Sales executive, the Spoke Area Sales Manager, the In-hospital physio
helpdesk, the patient, the spoke physio TL(OP/home), the physiotherapist, the unit
coordinator, the treating doctor, the case manager, the Call centre inbound, the Spoke
call centre executive outbound, the Finance, the runner.
In an embodiment of the present invention more than one a patient device and a
healthcare provider device are being used.
Further objectives, advantages and features of the present invention will become
apparent from the detailed description provided herein below, in which various
embodiments of the disclosed present invention are illustrated by way of example and
appropriate reference to accompanying drawings. Those skilled in the art to which the
present invention pertains may make modifications resulting in other embodiments
employing principles of the present invention without departing from its spirit or
characteristics, particularly upon considering the foregoing teachings. Accordingly, the
described embodiments are to be considered in all respects only as illustrative, and not
restrictive, and the scope of the present invention is, therefore, indicated by the
appended claims rather than by the foregoing description or drawings. Consequently,
while the present invention has been described with reference to particular
embodiments, modifications of structure, sequence, materials and the like apparent to
those skilled in the art still fall within the scope of the invention as claimed by the
applicant.

CLAIMS
1. A home healthcare management system(100) and method, the system(100)
comprising:
an internet server(106);
a cloud server(102), the cloud server(102) is connected to the internet
server(106);
an at least one patient device(108), the at least one patient device(108)is
connected to the internet server(106); and
an at least one healthcare provider device(104), the at least one healthcare
provider device(104) is connected to the cloud server(102) through the internet
server(106);
wherein, the cloud server(102) manages the all requests that is coming from the at least
one healthcare provider device(104) and the at least one patient device(108).
2. The system(100) as claimed in claim 1, wherein the at least one healthcare provider
device(104) is a hardware device that is connected to the cloud server(102) through the
internet server(106) and the at least one healthcare provider device(104) is of different
types selected from a mobile, a tablet and a computer server.
3. The system(100) as claimed in claim 1, wherein the at least one patient device(108) is
a hardware device that is connected to the internet server(106) and the at least one
patient device(108) is of different types selected from a mobile, a tablet and a computer
server.
4.The system(100) as claimed in claim 1, wherein the at least one healthcare provider
device(104) is being used by different health service provider selected from an Inbound
callers, an Outbound callers , a CCE Head, a coordinator of pathology, a phlebotomist, a
lab team executive, a spoke assessment nursing, a team leader, a spoke patient nursing
team leader, a spoke area nursing head, a nursing quality head, a nursing operations
head, a nurse, a GDA Supervisor, a GDA, a physio supervisor, a physio team leader, a
physiotherapist out of hospital, a physiotherapist in hospital, a physio coordinator, an
unit coordinator of operations, a case manager, a transport coordinator, an area manager,
a spoke sales executive, a spoke area sales manager, a clinical quality, a consulting
doctor, a spoke finance executive billing, a collections executive, an inventory
executive, an riders, an front office, an admin of the cloud server, a HR, a sales head, a
product manager, an operations head, an finance head, a marketing head and a business
head.
5. The system as claimed in claim 1, the at least one patient device(108) is being used
by patients and healthcare service seekers.
6. The system as claimed in claim 1, wherein the cloud server(102) runs a web
application programme that interacts with application programmes of the at least one
healthcare provider device(104) and the at least one patient device(108) through the
internet server(106).
7. A method of digital healthcare service, the method comprising:
the method of lead to service request in hospital, the method having
a lead generation having
a spoke sales executive, the spoke sales executive digitally receives list
of patients on a at least one healthcare provider device(104) who are
being discharged from the hospital,
an area sales manager, the area sales manager views list of leads
generated for all service line on a real time basis,
a spoke assessment TL, the spoke assessment TL accompany the sales on
rounds to connect with the patient and help answer clinical queries,
a patients, the patient gives request to the services before discharge with
an at least one patient device(108),8. A method of digital healthcare service for home sample collection, the method
comprising:
method of pre-visit, the method having
a service origination having
a patient, the patient makes a request to the call centre executive through
the at least one patient device(108),
a supervisor, the supervisor supervises that request,
a phlebotomist, the phlebotomist access to prescription of patient, and
a hospital, the hospital confirms the prescription by viewing the images
uploaded on the portal,8. A method of digital healthcare service for home sample collection, the method
comprising:
method of pre-visit, the method having
a service origination having
a patient, the patient makes a request to the call centre executive through
the at least one patient device(108),
a supervisor, the supervisor supervises that request,
a phlebotomist, the phlebotomist access to prescription of patient, and
a hospital, the hospital confirms the prescription by viewing the images
uploaded on the portal,