Claims:1. A system (10) comprising:
a workshop management subsystem (20) configured to track and manage a plurality of operations in a workshop, wherein the plurality of operations comprises an order management, a finance management, an inventory management and an employee management,
wherein the workshop management subsystem (20) comprises:
an order management subsystem (30) configured to manage an order in the workshop from order creation to order closure;
a finance management subsystem (40) operatively coupled to the order management subsystem (30) and configured to manage a plurality of financial tasks and a plurality of accounting tasks of the workshop;
an inventory management subsystem (50) operatively coupled to the finance management subsystem (40) and configured to track and manage inventory in the workshop;
an employee management subsystem (60) operatively coupled to the order management subsystem (50) and configured to track performance of the one or more employees based on one or more parameters;
an analytical subsystem (70) operatively coupled to the order management subsystem (30), the finance management subsystem (40), the inventory management subsystem (50) and employee management subsystem (60), wherein the analytical subsystem (70) is configured to:
perform an analysis to prepare a plurality of reports of the plurality of operations in the workshop; and
generate one or more business insights from a plurality of prepared reports.
2. The system (10) as claimed in claim 1, wherein the plurality of financial tasks comprises a bank account management, a tax payment management and a loan detail management.
3. The system (10) as claimed in claim 1, wherein the plurality of accounting tasks comprises preparation of capital account list, preparation of a balance sheet and preparation of profit and loss statement.
4. The system (10) as claimed in claim 1, wherein the one or more parameters comprises a key performance indicator.
5. The system (10) as claimed in claim 1, wherein the employee management subsystem (60) is further configured to manage attendance of the one or more employees of the workshop.
6. The system (10) as claimed in claim 1, wherein the one or more reports comprises a sales report, a material use report, a production man-hours report, inspection reports, equipment operational report, a material procurement report and a progress report.
7. The system (10) as claimed in claim 1, wherein the one or more insights comprises a textual insight and/or a graphical insight.
8. A method (100) comprising:
tracking and managing, by a workshop management subsystem, a plurality of operations in a workshop, wherein the plurality of operations comprises an order management, a finance management, an inventory management and an employee management, (110)
wherein tracking and managing the plurality of operations in the workshop comprises:
managing an order in the workshop from order creation to order closure by an order management subsystem; (120)
managing a plurality of financial tasks and a plurality of accounting tasks of the workshop by a finance management subsystem; (130)
tracking and managing inventory in the workshop by an inventory management subsystem; (140)
tracking performance of the one or more employees based on one or more parameters by an employee management subsystem; (150)
performing an analysis, by an analytical subsystem, to prepare a plurality of reports of the plurality of operations in the workshop; (160) and
generating one or more business insights from a plurality of prepared reports by the analytical subsystem. (170)
9. The method (100) as claimed in claim 1, further comprising managing attendance of one or more employees of the workshop by the employee management subsystem.
10. The method (100) as claimed in claim 7, wherein tracking performance of the one or more employees based on one or more parameters comprises tracking performance of the one or more employees based on key performance indicator.
, Description:BACKGROUND
[0001] Embodiments of a present disclosure relate to an operational management and more particularly to a system and a method for workshop management.
[0002] Operational management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. The operational management involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. The management is concerned with managing an entire production system which is the process that converts inputs into outputs, as an asset or delivers a product or services. Various operational management systems are utilized at multiple levels in a workshop for successful monitoring of various operations in the workshop.
[0003] Conventionally, manual management operations are performed by employees of the workshop in order to keep the records of various work areas of the workshop such as order management, inventory management, finance management, employee management and business management. However, such operations or techniques are time consuming and prone to error as they require manual efforts of the person working in a workshop.
[0004] At present, generic customer relationship management (CRM) tools or specialized web-based desktop solutions are available to perform various management task of the workshop such as purchases, scheduling and management of orders or inventory. However, such available tools or solutions provide a decentralized management for services, inventory, finance, employee and business-related tasks. Also, such solutions cater to service centre owner but not to each hierarchical level such as service advisor or floor manager or bay manager in the workshop.
[0005] Hence, there is a need for an improved system and method for workshop management to address the aforementioned issues.
BRIEF DESCRIPTION
[0006] In accordance with an embodiment of the present disclosure, a system for workshop management is provided. The system includes a workshop management subsystem configured to track and manage a plurality of operations in a workshop. The plurality of operations includes an order management, a finance management, an inventory management and an employee management. The workshop management subsystem includes an order management subsystem configured to manage an order in the workshop from order creation to order closure. The workshop management subsystem also includes a finance management subsystem operatively coupled to the order management subsystem. The finance management subsystem is configured to manage a plurality of financial tasks and a plurality of accounting tasks of the workshop. The workshop management subsystem further includes an inventory management subsystem operatively coupled to the finance management subsystem. The inventory management subsystem is configured to track and manage inventory in the workshop. The workshop management subsystem further includes an employee management subsystem operatively coupled to the order management subsystem. The employee management subsystem is configured to track performance of the one or more employees based on one or more parameters. The workshop management subsystem further includes an analytical subsystem operatively coupled to the order management subsystem, the finance management subsystem, the inventory management subsystem and employee management subsystem. The analytical subsystem is configured to perform an analysis to prepare a plurality of reports of the plurality of operations in the workshop. The analytical subsystem is also configured to generate one or more business insights from a plurality of prepared reports.
[0007] In accordance with another embodiment of the present disclosure, a method for workshop management. The method includes tracking and managing, by a workshop management subsystem, a plurality of operations in a workshop, wherein the plurality of operations comprises an order management, a finance management, an inventory management and an employee management. The method also includes managing an order in the workshop from order creation to order closure by an order management subsystem. The method further includes managing a plurality of financial tasks and a plurality of accounting tasks of the workshop by a finance management subsystem. The method further includes tracking and managing inventory in the workshop by an inventory management subsystem. The method further includes tracking performance of the one or more employees based on one or more parameters by an employee management subsystem. The method further includes performing, by an analytical subsystem, an analysis to prepare a plurality of reports of the plurality of operations in the workshop. The method further includes generating one or more business insights from a plurality of prepared reports by the analytical subsystem.
[0008] To further clarify the advantages and features of the present disclosure, a more particular description of the disclosure will follow by reference to specific embodiments thereof, which are illustrated in the appended figures. It is to be appreciated that these figures depict only typical embodiments of the disclosure and are therefore not to be considered limiting in scope. The disclosure will be described and explained with additional specificity and detail with the appended figures.
BRIEF DESCRIPTION OF THE DRAWINGS
The disclosure will be described and explained with additional specificity and detail with the accompanying figures in which:
[0009] FIG. 1 is a block diagram of a system for workshop management in accordance with an embodiment of the present disclosure;
[0010] FIG. 2 is a block diagram of an exemplary system for workshop management of FIG. 1 in accordance with an embodiment of the present disclosure;
[0011] FIG. 3 illustrates a flow chart representing the steps involved in a method for workshop management of FIG. 1 in accordance with an embodiment of the present disclosure.
[0012] Further, those skilled in the art will appreciate that elements in the figures are illustrated for simplicity and may not have necessarily been drawn to scale. Furthermore, in terms of the construction of the device, one or more components of the device may have been represented in the figures by conventional symbols, and the figures may show only those specific details that are pertinent to understanding the embodiments of the present disclosure so as not to obscure the figures with details that will be readily apparent to those skilled in the art having the benefit of the description herein.
DETAILED DESCRIPTION
[0013] For the purpose of promoting an understanding of the principles of the disclosure, reference will now be made to the embodiment illustrated in the figures and specific language will be used to describe them. It will nevertheless be understood that no limitation of the scope of the disclosure is thereby intended. Such alterations and further modifications in the illustrated system, and such further applications of the principles of the disclosure as would normally occur to those skilled in the art are to be construed as being within the scope of the present disclosure.
[0014] The terms "comprises", "comprising", or any other variations thereof, are intended to cover a non-exclusive inclusion, such that a process or method that comprises a list of steps does not include only those steps but may include other steps not expressly listed or inherent to such a process or method. Similarly, one or more devices or sub-systems or elements or structures or components preceded by "comprises... a" does not, without more constraints, preclude the existence of other devices, sub-systems, elements, structures, components, additional devices, additional sub-systems, additional elements, additional structures or additional components. Appearances of the phrase "in an embodiment", "in another embodiment" and similar language throughout this specification may, but not necessarily do, all refer to the same embodiment.
[0015] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those skilled in the art to which this disclosure belongs. The system, methods, and examples provided herein are only illustrative and not intended to be limiting.
[0016] In the following specification and the claims, reference will be made to a number of terms, which shall be defined to have the following meanings. The singular forms “a”, “an”, and “the” include plural references unless the context clearly dictates otherwise.
[0017] Embodiments of the present disclosure relate to a system and method for workshop management. The system includes a workshop management subsystem configured to track and manage a plurality of operations in a workshop. The plurality of operations includes an order management, a finance management, an inventory management and an employee management. The workshop management subsystem includes an order management subsystem configured to manage an order in the workshop from order creation to order closure. The workshop management subsystem also includes a finance management subsystem operatively coupled to the order management subsystem. The finance management subsystem is configured to manage a plurality of financial tasks and a plurality of accounting tasks of the workshop. The workshop management subsystem further includes an inventory management subsystem operatively coupled to the finance management subsystem. The inventory management subsystem is configured to track and manage inventory in the workshop. The workshop management subsystem further includes an employee management subsystem operatively coupled to the order management subsystem. The employee management subsystem is configured to track performance of the one or more employees based on one or more parameters. The workshop management subsystem further includes an analytical subsystem operatively coupled to the order management subsystem, the finance management subsystem, the inventory management subsystem and employee management subsystem. The analytical subsystem is configured to perform an analysis to prepare a plurality of reports of the plurality of operations in the workshop. The analytical subsystem is also configured to generate one or more business insights from a plurality of prepared reports.
[0018] FIG. 1 is a block diagram of a system (10) for workshop management in accordance with an embodiment of the present disclosure. As used herein, the term “workshop” is defined as an establishment where goods are manufactured or repaired. In a preferred embodiment, the workshop may include an automobile manufacturing or repair workshop or a goods manufacturing workshop. The system (10) includes a workshop management subsystem (20) which is configured to track and manage a plurality of operations in a workshop. The plurality of operations includes an order management, a finance management, an inventory management and an employee management. The workshop management subsystem (20) includes an order management subsystem (30) which is configured to manage an order in the workshop from order creation to order closure.
[0019] The workshop management subsystem (20) also includes a finance management subsystem (40) operatively coupled to the order management subsystem (30). The financial management subsystem (40) is configured to manage a plurality of financial tasks and a plurality of accounting tasks of the workshop. In one embodiment, the plurality of financial tasks may include a bank account management, a tax payment management and a loan detail management. In some embodiments, the plurality of accounting tasks may include preparation of capital account list, preparation of a balance sheet and preparation of profit and loss statement.
[0020] The workshop management subsystem (20) further includes an inventory management subsystem (50) operatively coupled to the finance management subsystem (40). The inventory management subsystem (50) is configured to track and manage inventory in the workshop. A used herein, the term “inventory” is defined as a value of the workshop's current assets including raw materials and work in progress and finished goods. The workshop management subsystem (20) further includes an employee management subsystem (60) operatively coupled to the order management subsystem (30). The employee management subsystem (60) is configured to track performance of the one or more employees based on one or more parameters. In a specific embodiment, the one or more parameters may include a key performance indicator. As used herein, the term “key performance indicator” is defined as a type of performance measurement that demonstrates how effectively an organization or workshop is achieving key business objectives.
[0021] In one embodiment, the employee management subsystem (60) may be further configured to manage attendance of the one or more employees of the workshop. The workshop management subsystem (20) further includes an analytical subsystem (70) operatively coupled to the order management subsystem (30), the finance management subsystem (40), the inventory management subsystem (50) and employee management subsystem (60). The analytical subsystem (70) is configured to perform an analysis to prepare a plurality of reports of the plurality of operations in the workshop. In a specific embodiment, the one or more reports may include a sales report, a material use report, a production man-hours report, inspection reports, equipment operational report, a material procurement report and a progress report. The analytical subsystem (70) is also configured to generate one or more business insights from a plurality of prepared reports. In some embodiments, the one or more insights may include a textual insight and/or a graphical insight.
[0022] FIG. 2 is a block diagram of an exemplary embodiment of the system (10) for workshop management. Businesses face increases in productivity demands and international competition while striving to keep up with technical developments. The embodiments of the present disclosure provide a system (10) for management of a workshop, more particularly to an automotive service workshop which permits the plants to run faster, longer and better. The system (10) accepts technical and commercial responsibility for the complete projects ongoing in the automotive service workshop. The system (10) also clarifies interfaces to components and coordinating all parties involved in a service process.
[0023] Further, the system (10) provides the management of all tasks within the framework of a specified cost and agreed time schedule and an expected quality. The system (10) for management of the automotive service workshop includes a workshop management subsystem (20) which is configured to track and manage a plurality of operations in an automotive service workshop. The plurality of operations includes an order management, a finance management, an inventory management and an employee management. In one embodiment, the workshop management subsystem may also be configured to provide a configuration combining time information and writing information, to prevent unauthorized processing of falsification of data.
[0024] The workshop management subsystem (20) includes an order management subsystem (30) which is configured to manage an order in the workshop from order creation to order closure. For example, the order management subsystem (30) manages the order related to automotive service from service arrival to delivery of the service. The workshop management subsystem (20) also includes a finance management subsystem (40) operatively coupled to the order management subsystem (30). The financial management subsystem (40) is configured to manage a plurality of financial tasks and a plurality of accounting tasks of the automotive service workshop. In one embodiment, the plurality of financial tasks may include a bank account management, a tax payment management and a loan detail management. In some embodiments, the plurality of accounting tasks may include preparation of capital account list, preparation of a balance sheet and preparation of profit and loss statement.
[0025] The workshop management subsystem (20) further includes an inventory management subsystem (50) operatively coupled to the finance management subsystem (40). The inventory management subsystem (50) is configured to track and manage inventory in the automotive service workshop. For example, the inventory management subsystem (50) manages the inventory by managing goods movements list or material procurement reports.
[0026] The workshop management subsystem (20) further includes an employee management subsystem (60) operatively coupled to the order management subsystem (30). The employee management subsystem (60) is configured to track performance of the one or more employees based on one or more parameters. In a specific embodiment, the one or more parameters may include a key performance indicator. In one embodiment, the employee management subsystem (60) may be further configured to manage attendance of the one or more employees of the automotive service workshop. In some embodiments, the employee management subsystem (60) may track the performance of the one or more employees of the automotive service workshop based on production man-hours reports and progress reports.
[0027] The workshop management subsystem (20) further includes an analytical subsystem (70) operatively coupled to the order management subsystem (30), the finance management subsystem (40), the inventory management subsystem (50) and employee management subsystem (60). The analytical subsystem (70) performs an analysis to prepare a plurality of reports of the plurality of operations in the automotive service workshop. In a specific embodiment, the one or more reports may include a sales report, a customer service report, a material use report, a production man-hours report, inspection reports, equipment operational report, a material procurement report and a progress report. The analytical subsystem (70) generates one or more business insights (80) from a plurality of prepared reports. In some embodiments, the one or more insights may include a textual insight (90) and/or a graphical insight (95). For example, Information is often delivered in the form of data visualizations, reports and dashboards. The one or more insights (80) are generated by analysing information and drawing conclusions from the one or more insights (80). Both data and information are required for the discovery of insights.
[0028] FIG. 3 is a flow chart representing the steps involved in a method (100) for workshop management of FIG. 1 in accordance with an embodiment of the present disclosure. The method includes tracking and managing, by a workshop management subsystem, a plurality of operations in a workshop, wherein the plurality of operations includes an order management, a finance management, an inventory management and an employee management in step 110. The method (100) for tracking and managing the plurality of operations in the workshop also includes managing an order in the workshop from order creation to order closure by an order management subsystem in step 120.
[0029] The method (100) further includes managing a plurality of financial tasks and a plurality of accounting tasks of the workshop by a finance management subsystem in step 130. In one embodiment, managing a plurality of financial tasks of the workshop by a finance management subsystem may include managing a bank account management, a tax payment management and a loan detail management of the workshop by the finance management subsystem. In some embodiment, managing a plurality of accounting tasks of the workshop by a finance management subsystem may include managing preparation of capital account list, preparation of a balance sheet and preparation of profit and loss statement of the workshop by the finance management subsystem.
[0030] The method (100) further includes tracking and managing inventory in the workshop by an inventory management subsystem in step 140. The method (100) further includes tracking performance of the one or more employees based on one or more parameters by an employee management subsystem in step 150. In a specific embodiment, tracking performance of the one or more employees based on one or more parameters may include tracking performance of the one or more employees based on key performance indicator. In such embodiment, the method (100) may also include managing attendance of one or more employees of the workshop by the employee management subsystem.
[0031] The method (100) further includes performing an analysis, by an analytical subsystem, to prepare a plurality of reports of the plurality of operations in the workshop in step 160. In one embodiment, performing an analysis, by an analytical subsystem, to prepare the plurality of reports of the plurality of operations in the workshop may include performing an analysis to prepare a sales report, a material use report, a production man-hours report, inspection reports, equipment operational report, a material procurement report and a progress report. The method (100) further includes generating one or more business insights from a plurality of prepared reports in step 170. In some embodiments, generating the one or more business insights from the plurality of prepared reports may include generating a textual insight and/or a graphical insight from the plurality of prepared reports
[0032] Various embodiments of the system and method for workshop management described above enable an efficient platform for the service advisor to manage their service orders at a single place and also let the workshop manager track the overall business health and performance. The system delivers a high-end customizable end-to-end mobile solution for managing a workshop.
[0033] In addition, the system enables the solution that fits the goals of the business for economic efficiency and suitability to the workshop to allow incorporation of future developments. The system provides a unique, comprehensive workshop management system that performs planning and control of production, automation of procedures, monitoring of secondary and auxiliary processes.
[0034] It will be understood by those skilled in the art that the foregoing general description and the following detailed description are exemplary and explanatory of the disclosure and are not intended to be restrictive thereof.
[0035] While specific language has been used to describe the disclosure, any limitations arising on account of the same are not intended. As would be apparent to a person skilled in the art, various working modifications may be made to the method in order to implement the inventive concept as taught herein.
[0036] The figures and the foregoing description give examples of embodiments. Those skilled in the art will appreciate that one or more of the described elements may well be combined into a single functional element. Alternatively, certain elements may be split into multiple functional elements. Elements from one embodiment may be added to another embodiment. For example, order of processes described herein may be changed and are not limited to the manner described herein. Moreover, the actions of any flow diagram need not be implemented in the order shown; nor do all of the acts need to be necessarily performed. Also, those acts that are not dependent on other acts may be performed in parallel with the other acts. The scope of embodiments is by no means limited by these specific examples.