TECHNICAL FIELD
[0001] The present invention generally relates to after sale services. More particularly, relates to a system to assist a user to remind after sale services on time, and to check nearby service providers.

BACKGROUND
[0002] Background description includes information that may be useful in understanding the present invention. It is not an admission that any of the information provided herein is prior art or relevant to the presently claimed invention, or that any publication specifically or implicitly referenced is prior art.
[0003] Apart from the quality and price of a product, an after-sales service which the product provides itself is also served as one of important factors for consumer. When the product goes with something wrong or the usage thereof has problem, how to contact with the service provider through the most convenient and effective way will influence consumer's intention while purchasing that product.
[0004] Nowadays everyone is having plurality of electronics such as refrigerator, television, iron, microwave, and the likes. A warranty date is give for every product and for some products timely service is required such as AC. But due to busy schedules, people miss the warranty date, and time period require for service, thus they have to spend extra money to get service after warranty period.
[0005] At present, the most common after-sales service may generally be divided into two parts. One is that consumer communicates with the company via a dedicated telecommunication line and the other is via on-line real-time communication by internet; the former has advantage of directly communicating by audio, the latter provides the consumer with a network platform where the counseling can be obtained. However, the deficiency of the former part is that the dedicated telecommunication line is usually a representative number and the consumer often contacts to the professional personnel by repeatedly transferring which is time-consuming to the user and leads to burden of manpower; moreover, the counseling via network is not as convenient as using audio. In view of the preceding defects, there is a need of a system to provide personal assistance system to each user to get obstacle to the deficiency of the current technology and further to increase the industrial applicability.
[0006] There is a need to provide a solution that overcomes the above-mentioned and other limitations of existing solutions and provides a system to provide after sale assistance to a user easily.

OBJECTS OF THE PRESENT DISCLOSURE
[0007] Some of the objects of the present disclosure, which at least one embodiment herein satisfies are as listed herein below.
[0008] An object of the present disclosure is to provide an after-sale service assistance system for storing information of each products used in a premises.
[0009] Another object of the present disclosure is a system to notify user when service of any of the product is required.
[0010] Another object of the present disclosure is a system to store information of nearby service providers to save time of user.
[0011] Another object of the present disclosure is to provide a cost-effective system.
[0012] Another object of the present disclosure is to provide a system which may be installed to any place easily.
[0013] Various objects, features, aspects and advantages of the present disclosure will become more apparent from the following detailed description of preferred embodiments, along with the accompanying drawing figures in which like numerals represent like features.

SUMMARY
[0014] Various aspects of the present disclosure relates to after sale services. In particular relates to a system to assist a user to remind after sale services on time, and to check nearby service providers.
[0015] An aspect of the present disclosure pertains to a after sale service assistance system including an electronic tag positioned on one or more products used in a premises, a server may be configured to store information of each products, where the information may include warranty of a one or more parts of the one or more products used in the premises, and the server may be further configured to store information of one or more service providers including inventory and price list of each of the service providers within a pre-defined area, a processing unit may be communicatively coupled to the server.
[0016] In an aspect, the processing unit may include one or more processors and coupled with a memory, the memory storing instructions executable by the one or more processors and may be configured to receive feedback of the plurality of service providers from a client device through a communication unit, store the received feedback on the server, generate a notification signal prior to warranty date of at least one of the one or more products, and transmit the notification signal to the client device, where the notification signal may pertain to warranty date and information of the plurality of service providers.
[0017] In an aspect, the processing unit may be further configured to display information of associated product, upon scanning the electronic tag with the client device.
[0018] In an aspect, the communication unit may include at least Wi-Fi (or Wireless Fidelity), Worldwide Interoperability for Microwave Access (WiMAX), Bluetooth, Wireless LAN (WLAN), and Wireless USB (Wireless Universal Serial Bus).
[0019] In an aspect, the client device may include desktop computer, tablet, personal digital assistant, laptop, and smart phone.
[0020] In an aspect, the client device may be configured to scan the electronic tag with a camera, and upon scanning the tag, the information including warranty of the plurality of parts of the associated product, prior service of the product, history of service provider, and amount paid to the service provider may be received from the server and displayed on the client device.
[0021] In an aspect, the electronic tag may include any or a combination of near field communication (NFC) tag, radio frequency identification (RFID) tag, and QR-code.
[0022] Another aspect of the present disclosure pertains to a method for providing after sale service assistance, the method may including storing at a server, information of one or more products in a premises, the information may include warranty of one or more parts of each of the products, storing at the server, information of one or more service providers including inventory and price list of each of the service providers within a pre-defined area, receiving at a processing unit, feedback of the plurality of service providers from a client device through a communication unit, storing the received feedback on the server, generating, by the processing unit, a notification signal prior to warranty date of at least one of the one or more products, and transmitting the notification signal to the client device, and the notification signal may pertains to warranty date and information of the plurality of service providers.
[0023] In an aspect, the method may include displaying the information of associated product, upon scanning an electronic tag positioned on the one or more products, with the client device, where the information may include warranty of the one or more parts of the associated product, prior service of the product, history of service provider, and amount paid to the service provider may be received from the server and displayed on the client device.

BRIEF DESCRIPTION OF THE DRAWINGS
[0024] The following is a detailed description of embodiments of the disclosure depicted in the accompanying drawings. The embodiments are in such detail as to clearly communicate the disclosure. However, the amount of detail offered is not intended to limit the anticipated variations of embodiments; on the contrary, the intention is to cover all modifications, equivalents, and alternatives falling within the spirit and scope of the present disclosure as defined by the appended claims.
[0025] In the following description, numerous specific details are set forth in order to provide a thorough understanding of embodiments of the present invention. It will be apparent to one skilled in the art that embodiments of the present invention may be practiced without some of these specific details.
[0026] FIG. 1 illustrates a block diagram of a proposed after sale service assistance system in accordance with an embodiment of the present disclosure.
[0027] FIG. 2 illustrates a method to provide after sale service assistance, in accordance with an embodiment of the present disclosure.

DETAILED DESCRIPTION
[0028] The following is a detailed description of embodiments of the disclosure depicted in the accompanying drawings. The embodiments are in such detail as to clearly communicate the disclosure. However, the amount of detail offered is not intended to limit the anticipated variations of embodiments; on the contrary, the intention is to cover all modifications, equivalents, and alternatives falling within the scope of the present disclosure as defined by the appended claims.
[0029] In the following description, numerous specific details are set forth in order to provide a thorough understanding of embodiments of the present invention. It will be apparent to one skilled in the art that embodiments of the present invention may be practiced without some of these specific details. Embodiments explained herein relates to after sale services. In particular the present disclosure relates to a system to assist a user to remind after sale services on time, and to check nearby service providers.
[0030] FIG. 1 illustrates a block diagram of a proposed after sale service assistance system in accordance with an embodiment of the present disclosure.
[0031] As illustrated in FIG. 1, an after sale service assistance system 100 (interchangeably referred as system 100, hereinafter) is disclosed. The system 100 can include an electronic tag 102 positioned on one or more products (collectively referred as products, and individually referred as product) used in a premises, a server 104 configured to store information of each products, a processing unit 108, and a communication unit 112 configured to establish communication in between the server 104, the processing unit 108, and one or more client device 110 (collectively referred as client devices 110, and individually referred as client device 100).
[0032] In an embodiment, the electronic tag 102 can be positioned on one or more products used in the premises. The electronic tag 102 can be any or a combination of near field communication (NFC) tag, radio frequency identification (RFID) tag, and QR-code. In an exemplary embodiment, when the user purchases the product, the electronic tag 102 can be fabricated on the product. The user can add warranty information from the client device 110 to the server 104, or upon scanning the electronic tag 102, the warranty of each of the parts of the product can be retrieved and stored on the server 104.
[0033] In an embodiment, the server 104 can be configured to store the information at a remote location, and can be accessed by various users to get details of nearby service providers. The information can be provided manually to the server, or by scanning the electronic tag. Moreover, the server 104 can be communicatively coupled with the processing unit 108, the client device 110 via the communication unit 112. The server 104 can include information such as warranty date of each of the parts of the products, and the server 104 can be further configured to store information of one or more service providers (collectively referred as service providers, and individually referred as service provider) within a pre-defined area such as 30 km range. The information of service providers can include inventory and price list of each of the service providers. Thus, enables the user to select service provider by checking all details of service provider. For example, in year 2020, a motor of fan is changed by a service provider “A”, warranty of the motor is one year. After six months, the motor damaged again, and the service provider “A” is saying to change motor again, then the user can check motor warranty details from the server 104 on the phone, and can inform to the service provider.
[0034] In an embodiment, the processing unit 108 can include one or more processor(s) that can be implemented as one or more microprocessors, microcomputers, microcontrollers, digital signal processors, central processing units, logic circuitries, and/or any devices that manipulate data based on operational instructions. Among other capabilities, the one or more processor(s) can be configured to fetch and execute computer-readable instructions stored in a memory of the processing unit 108. The memory can store one or more computer-readable instructions or routines, which may be fetched and executed to create or share the data units over a network service. The memory can include any non-transitory storage device including, for example, volatile memory such as RAM, or non-volatile memory such as EPROM, flash memory, and the like.
[0035] In an embodiment, the processing unit 108 can also include an interface(s). The interface(s) may comprise a variety of interfaces, for example, interfaces for data input and output devices, referred to as I/O devices, storage devices, and the like. The interface(s) may facilitate communication of system 100. The interface(s) may also provide a communication pathway for one or more components of the system 100. Examples of such components include, but are not limited to, processing engine(s) 108 and a database. The database can include data that is either stored or generated as a result of functionalities implemented by any of the components of the natural language processing engine(s).
[0036] In an embodiment, the processing engine(s) can be implemented as a combination of hardware and programming (for example, programmable instructions) to implement one or more functionalities of the natural language processing engine(s). In examples described herein, such combinations of hardware and programming may be implemented in several different ways. For example, the programming for processing engine(s) may be processor executable instructions stored on a non-transitory machine-readable storage medium and the hardware for the natural language processing engine(s) may include a processing resource (for example, one or more processors), to execute such instructions. In the present examples, the machine-readable storage medium may store instructions that, when executed by the processing resource, implement the processing engine(s). In such examples, the processing unit 108 can include the machine-readable storage medium storing the instructions and the processing resource to execute the instructions, or the machine-readable storage medium may be separate but accessible to processing unit and the processing resource. In other examples, the processing engine(s) may be implemented by electronic circuitry.
[0037] In an embodiment, the processing unit 108 can be configured to receive feedback of the service providers from the client device 110 through a communication unit 112, store the received feedback on the server 104. For example, each user after taking services from a service provider, can provide rating to the service provider from the phone, that can be stores on the server 104, and other users can check these ratings. The processing unit 108 can be further configured to generate a notification signal prior to warranty date of at least one of the one or more products, and transmit the notification signal to the client device 110. The notification signal can pertain to warranty date and information of service providers within a pre-defined area.
[0038] In an embodiment, the processing unit 108 can be further configured to display information of associated product, upon scanning the electronic tag 102 with the client device. For example, when the user scan the QR-code from the camera of smart phone, the information such as warranty date of each part, prior services, service providers, and etc., from the server 104 can be retrieved and displayed on display of the smart phone. When the product is positioned at a height, for example, fan or tube light, using the NFC tag, the user can check information without scanning the electronic tag. In addition, the NFC tag can be used for products which require real time prediction of service based i.e. whether the service is required periodically or after some time. Also, NFC can be configured to detect whether the service is required for complete product or for some part of the product. For example, when a fan is not in use since last six months then there is no need of its servicing.
[0039] In an embodiment, the client device 110 can be desktop computer, tablet, personal digital assistant, laptop, smart phone, and portable media device. In an exemplary embodiment, the client device can include any one of a web client or application to facilitate communication and interaction between the entities and the system 100.
[0040] In various embodiments, information communicated between the system 100 and the client device 110 can involve user-selected functions available through one or more user interfaces (UIs). The UIs may be specifically associated with applications (also referred as app, hereinafter), or web interface which can be downloadable from an app store and installable such as Android, iOS, Window Phone, BlackBerry etc. The app can include an interface and protocols to communicate. Accordingly, during a communication session with the client device, the system 100 may provide the client device with a set of machine-readable instructions that, when interpreted by the client device using the web client or the application, cause the client device 110 to present the UI, and transmit user input received through such UIs back to the system 100. As an example, the UIs provided to the client device by the system 100 allow users to view information regarding free parking spaces and parking policy violations overlaid on a geospatial map.
[0041] In an embodiment, the communication unit 112 can be configured to facilitate wireless Internet technology. Examples of such wireless Internet technology include GSM, Wireless LAN (WLAN), Wireless Fidelity (Wi-Fi), Wi-Fi Direct, Digital Living Network Alliance (DLNA), Wireless Broadband (WiBro), Worldwide Interoperability for Microwave Access (WiMAX), High Speed Downlink Packet Access (HSDPA), HSUPA (High Speed Uplink Packet Access), Long Term Evolution (LTE), LTE-A (Long Term Evolution-Advanced), and the like.
[0042] In addition, the communication unit 112 can be configured to facilitate short-range communication. For example, short-range communication can be supported using at least one of Bluetooth, Radio Frequency Identification (RFID), Infrared Data Association (IrDA), Ultra-Wideband (UWB), ZigBee, Near Field Communication (NFC), Wireless-Fidelity (Wi-Fi), Wi-Fi Direct, Wireless USB (Wireless Universal Serial Bus), and the like.
[0043] FIG. 2 illustrates a method to provide after sale service assistance, in accordance with an embodiment of the present disclosure.
[0044] As illustrated in FIG. 2, a method 200 for providing after sale service assistance is disclosed. At step 202 the method 200 can include storing, at a server 104 information of one or more products in a premises. The information can include warranty of a plurality of parts of the one or more products such as refrigerator, air conditioners, television, and the likes.
[0045] At step 204, the method 200 can include storing at the server 104, information of one or more service providers including inventory and price list of each of the service providers within a pre-defined area for example within 30 km of range.
[0046] At step 206, the method 200 can include receiving at a processing unit 108, feedback of the one or more service providers from user of associated client device 110 through a communication unit 112 such as Wi-Fi.
[0047] At step 208, the method 200 can include storing the received feedback on the server 104, and the user can check the feedback on the client device 110 whenever required, and correspondingly can choose the service provider.
[0048] At step 210, the method 200 can include generating by the processing unit 108, a notification signal prior to warranty date of at least one of the one or more products, for example, one or two days before the warranty date, the processing unit can transmit the notification signal to the client device.
[0049] At step 212, the method 200 can include transmitting the notification signal to the client device 110 through the communication unit 112. The notification signal can pertain to warranty date and service provider information including inventory and price list. Thus, the user can check feedback of the service provider, and can select a service provider in his budget.
[0050] In an embodiment, the method 200 can further comprising, displaying the information of associated product, upon scanning the electronic tag 102 positioned on the one or more products, with the client device 110. The information can include warranty of various parts of the associated product, prior service of the product, history of service provider, and amount paid to the service provider, these information can is received from the server 104 and displayed on the client device 110.
[0051] The above described features, configurations, effects, and the like are included in at least one of the embodiments of the present invention, and should not be limited to only one embodiment. In addition, the features, configurations, effects, and the like as illustrated in each embodiment may be implemented with regard to other embodiments as they are combined with one another or modified by those skilled in the art. Thus, content related to these combinations and modifications should be construed as including in the scope and spirit of the invention as disclosed in the accompanying claims.
[0052] Further, although the embodiments have been mainly described until now, they are just exemplary and do not limit the present invention. Thus, those skilled in the art to which the present invention pertains will know that various modifications and applications which have not been exemplified may be performed within a range which does not deviate from the essential characteristics of the embodiments. For instance, the constituent elements described in detail in the exemplary embodiments can be modified to be performed. Further, the differences related to such modifications and applications shall be construed to be included in the scope of the present invention specified in the attached claims.
[0053] The present invention encompasses various modifications to each of the examples and embodiments discussed herein. According to the invention, one or more features described above in one embodiment or example can be equally applied to another embodiment or example described above. The features of one or more embodiments or examples described above can be combined into each of the embodiments or examples described above. Any full or partial combination of one or more embodiment or examples of the invention is also part of the invention.

ADVANTAGES OF THE PRESENT DISCLOSURE
[0054] The present disclosure provides an after-sale service assistance system for storing information of each products used in a premises.
[0055] The present disclosure provides a system to notify user when service of any of the product is required.

[0056] The present disclosure provides a system to store information of nearby service providers to save time of user.
[0057] The present disclosure provides a cost-effective system, and which may be installed to any place easily.

We Claims:

1. An after sale service assistance system 100, comprising:
an electronic tag 102 positioned on one or more products used in a premises;
a server 104 configured to store information of each products, wherein the information comprises warranty of a plurality of parts of the one or more products used in the premises, and the server further configured to store information of a plurality of service providers including inventory and price list of each of the plurality of service providers within a pre-defined area;
a processing unit 108 communicatively coupled to the server, the processing unit comprises one or more processors and coupled with a memory, the memory storing instructions executable by the one or more processors and configured to:
receive feedback of the plurality of service providers from a client device 110 through a communication unit 112;
store the received feedback on the server 104;
generate a notification signal prior to warranty date of at least one of the one or more products, and transmit the notification signal to the client device, wherein the notification signal pertains to warranty date and information of the plurality of service providers; and
the processing unit further configured to display information of associated product, upon scanning the electronic tag with the client device.

2. The after sale service assistance system as claimed in claim 1, wherein the communication unit comprises at least Wi-Fi (or Wireless Fidelity), Worldwide Interoperability for Microwave Access (WiMAX), Bluetooth, Wireless LAN (WLAN), and Wireless USB (Wireless Universal Serial Bus).

3. The after sale service assistance system as claimed in claim 1, wherein the client device comprises desktop computer, tablet, personal digital assistant, laptop, and smart phone.

4. The after sale service assistance system as claimed in claim 1, wherein the client device is configured to scan the electronic tag with a camera, and upon scanning the tag, the information including warranty of the plurality of parts of the associated product, prior service of the product, history of service provider, and amount paid to the service provider is received from the server and displayed on the client device.

5. The after sale service assistance system as claimed in claim 1, wherein the electronic tag comprises any or a combination of near field communication (NFC) tag, radio frequency identification (RFID) tag, and QR-code.

6. A method for providing after sale service assistance, comprising:
storing, at a server, information of one or more products in a premises, wherein the information comprises warranty of a plurality of parts of the one or more products;
storing, at the server, information of a plurality of service providers including inventory and price list of each of the plurality of service providers within a pre-defined area;
receiving, at a processing unit, feedback of the plurality of service providers from a client device through a communication unit;
storing the received feedback on the server;
generating, by the processing unit, a notification signal prior to warranty date of at least one of the one or more products; and
transmitting the notification signal to the client device, wherein the notification signal pertains to warranty date and information of the plurality of service providers.
7. The method as claimed in claim 1, further comprising, displaying the information of associated product, upon scanning an electronic tag positioned on the one or more products, with the client device, wherein the information including warranty of the plurality of parts of the associated product, prior service of the product, history of service provider, and amount paid to the service provider is received from the server and displayed on the client device.