Description:Title of The Invention
AI ENABLED CITIZEN COMPLAINT RAISING SYSTEM FOR MUNICIPAL SERVICES
Field of the Invention
This invention relates to AI enabled citizen complaint raising system for municipal services
Background of the Invention
CN105023188B: The invention discloses a digital city management data sharing system based on cloud data, which comprises a city management cloud center: the city management cloud center comprises a supervision data wireless acquisition device (city management communication), an application layer, a cloud data center, an application maintenance layer and a provincial city management cloud center infrastructure layer; the digital city management platform for smart city management provides services for various cities through professional departments, command centers and supervision centers. The invention discloses a cloud computing-based smart city management construction mode, and solves the problem that a service processing unit is difficult to maintain system functions, service flows and data processing by separating service processing and data processing.
KR100717723B1: The present invention relates to a comprehensive civil service system for displaying caller information, and provides a private exchange network and a gateway that can be connected wirelessly, as well as a wired key phone or telephone, so that when a civil complaint person with a disability visits a public office, the voice and video data of the civil complaint is communicated. If you call automatically through the civil counseling manager guides the complaints to the complaint reception window provides a comprehensive complaints system and method for the convenience of the complaints.
None of the prior art indicate above either alone or in combination with one another disclose what the present invention has disclosed. Present invention is track progress of the registered complaint on their mobile app.
SUMMARY OF THE INVENTION
This summary is provided to introduce a selection of concepts, in a simplified format, that are further described in the detailed description of the invention. This summary is neither intended to identify key or essential inventive concepts of the invention and nor is it intended for determining the scope of the invention.
To further clarify advantages and features of the present invention, a more particular description of the invention will be rendered by reference to specific embodiments thereof, which is illustrated in the appended drawings. It is appreciated that these drawings depict only typical embodiments of the invention and are therefore not to be considered limiting of its scope. The invention will be described and explained with additional specificity and detail with the accompanying drawings.
Based on geo-tagging location mapping, feature recognition, so that the citizen would not need to fill in lengthy details about the issue. Currently we have a grievance redressed helpline, but that too necessitates that people call on a number and register their complaints. There may be issues with respect to information interchange with the operator hearing something else and raising a wrong complaint. Also citizens do not have full control and access to who will solve their issues on the ground, this leads to grievance to the citizens, can this be improved. Grievance redressed for citizens will be simpler.
This invention is consists of the controlling unit, touch display, voice recognition, AI, Wi-Fi, power supply, cloud server, control room and mobile app. Touch display will be used by the user to receive the information and input the data and that data will be sent to the controlling unit. This proposed system is assisted with voice recognition, so the user can interact with the bot using voice command as well. The controlling unit will receive data from the touch display and process it with AI and then send it to the cloud server using Wi-Fi. Data will be shown in the control room and mobile app from the cloud server.
User will go to their nearby municipal offices and interact with the bot to submit their municipal services complaint form. After submitting the form, a unique complaint number will be generated and that complaint will be sent to the control room. The user can check status of the complaint on their mobile app, by using the generated unique complaint number.
BRIEF DESCRIPTION OF THE DRAWINGS
The illustrated embodiments of the subject matter will be understood by reference to the drawings, wherein like parts are designated by like numerals throughout. The following description is intended only by way of example, and simply illustrates certain selected embodiments of devices, systems, and methods that are consistent with the subject matter as claimed herein, wherein:
Based on geo-tagging location mapping, feature recognition, so that the citizen would not need to fill in lengthy details about the issue. Currently we have a grievance redressed helpline, but that too necessitates that people call on a number and register their complaints. There may be issues with respect to information interchange with the operator hearing something else and raising a wrong complaint. Also citizens do not have full control and access to who will solve their issues on the ground, this leads to grievance to the citizens, can this be improved. Grievance redressed for citizens will be simpler.
Fig. 1. is consists of the controlling unit, touch display, voice recognition, AI, Wi-Fi, power supply, cloud server, control room and mobile app. Touch display will be used by the user to receive the information and input the data and that data will be sent to the controlling unit. This proposed system is assisted with voice recognition, so the user can interact with the bot using voice command as well. The controlling unit will receive data from the touch display and process it with AI and then send it to the cloud server using Wi-Fi. Data will be shown in the control room and mobile app from the cloud server.
User will go to their nearby municipal offices and interact with the bot to submit their municipal services complaint form. After submitting the form, a unique complaint number will be generated and that complaint will be sent to the control room. The user can check status of the complaint on their mobile app, by using the generated unique complaint number.
The figures depict embodiments of the present subject matter for the purposes of illustration only. A person skilled in the art will easily recognize from the following description that alternative embodiments of the structures and methods illustrated herein may be employed without departing from the principles of the disclosure described herein.
DETAILED DESCRIPTION OF THE INVENTION
The detailed description of various exemplary embodiments of the disclosure is described herein with reference to the accompanying drawings. It should be noted that the embodiments are described herein in such details as to clearly communicate the disclosure. However, the amount of details provided herein is not intended to limit the anticipated variations of embodiments; on the contrary, the intention is to cover all modifications, equivalents, and alternatives falling within the scope of the present disclosure as defined by the appended claims.
It is also to be understood that various arrangements may be devised that, although not explicitly described or shown herein, embody the principles of the present disclosure. Moreover, all statements herein reciting principles, aspects, and embodiments of the present disclosure, as well as specific examples, are intended to encompass equivalents thereof.
The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of example embodiments. As used herein, the singular forms “a",” “an” and “the” are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms “comprises,” “comprising,” “includes” and/or “including,” when used herein, specify the presence of stated features, integers, steps, operations, elements and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components and/or groups thereof.
In addition, the descriptions of "first", "second", “third”, and the like in the present invention are used for the purpose of description only, and are not to be construed as indicating or implying their relative importance or implicitly indicating the number of technical features indicated. Thus, features defining "first" and "second" may include at least one of the features, either explicitly or implicitly.
Unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art to which example embodiments belong. It will be further understood that terms, e.g., those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the relevant art and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.
It should be noted that the description merely illustrates the principles of the present subject matter. It will thus be appreciated that those skilled in the art will be able to devise various arrangements that, although not explicitly described herein, embody the principles of the present subject matter and are included within its scope.
It is consists of the controlling unit, touch display, voice recognition, AI, Wi-Fi, power supply, cloud server, control room and mobile app. Touch display will be used by the user to receive the information and input the data and that data will be sent to the controlling unit. This proposed system is assisted with voice recognition, so the user can interact with the bot using voice command as well. The controlling unit will receive data from the touch display and process it with AI and then send it to the cloud server using Wi-Fi. Data will be shown in the control room and mobile app from the cloud server.
User will go to their nearby municipal offices and interact with the bot to submit their municipal services complaint form. After submitting the form, a unique complaint number will be generated and that complaint will be sent to the control room. The user can check status of the complaint on their mobile app, by using the generated unique complaint number.

, Claims:We Claim:
1. An AI enabled citizen complaint raising system for municipal services comprises with Controlling Unit (10), Touch Display (11), Voice Recognition (12), AI Module (13), WiFi Module (14), Cloud Server (15), Control Room (17), Mobile App (16).
2. The system as claimed in claim 1, wherein Touch display is used by the user to receive the information and input the data and that data will be sent to the controlling unit.
3. The system as claimed in claim 1, wherein controlling unit receives data from the touch display and process it with AI and then send it to the cloud server using Wi-Fi.
4. The system as claimed in claim 1, wherein Data is shown in the control room and mobile app from the cloud server.
5. The system as claimed in claim 1, wherein a unique complaint number is generated and that complaint is sent to the control room.
6. The system as claimed in claim 1, wherein the user can check status of the complaint on their mobile app, by using the generated unique complaint number.