Automatic Identification Of Telephone Callers Based On Voice Characteristics

Abstract: When a voice input from the caller is received by the recipient, the characteristics of the voice input are applied to a plurality of acoustic models which include a generic acoustic model and an acoustic model group of the callers who are previously identified and a plurality of respective acoustic scores is obtained. The caller is identified as one of the callers who are previously identified or a new caller based on the plurality of acoustic scores. When the caller is identified as a new caller, a new acoustic model is generated for the new caller and the model is specific to the new caller.

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