The present invention relates to the field of blockchain technology. More
specifically, present invention relates to integration of blockchain technology in
business systems and even more specifically, present invention relates to a secure,
10 transparent and securely collaborative customer management system based on
homomorphic encryption, Smart Contract and consensus protocols of blockchain
technology.
BACKGROUND OF THE INVENTION
15
Background description includes information that may be useful in
understanding the present invention. It is not an admission that any of the
information provided herein is prior art or relevant to the presently claimed
invention, or that any publication specifically or implicitly referenced is prior art.
20
Business management systems are being very frequently used by
organizations like tourism companies, hotels, hospitals, enterprises to manage their
clients conveniently and ensure quality services at the same time. There are
different types of business management systems like Enterprise Resource Planning
25 Systems (ERP), Customer Service systems (CSS), Learning Management System
(LMS), Computer-aided Design (CAD) system and Customer Relationship
Management (CRM) Systems. Considering CRM, which is a widely used system
for conveniently managing relationships with existing clients of an organization
and also to acquire new clients.
30
Due to exponential growth of Artificial Intelligence and hence neural
3
networks, CRM systems have been automated to provide speedy real-time
management of customer data. However, a problem of Customer privacy,
transparency, trust, duplication/corruption of customer information is still a
challenge because of the lack of integration of technology resolving these issues in
5 CRM (or any other business management system).
WO2016204572A3 discloses a method for verifying forgery for financial
institution proof documents comprising steps of transmitting, to a blockchain
retention server, transaction ID information corresponding to proof certificate10 verifying transaction information if a request for proof certificate information to be
provided to a customer is sensed, in a state in which the proof certificate-verifying
transaction information generated by using the proof certificate information, to be
provided to a customer, is recorded in a blockchain retention server and transaction
ID information corresponding to the proof certificate-verifying transaction
15 information is managed; acquiring, from the blockchain retention server, the proof
certificate-verifying transaction information corresponding to the transaction ID
information; comparing (i) a proof certificate index hash value used for comparison,
acquired from the proof certificate information to be provided to a customer and
corresponding to a request, with (ii) a proof certificate-verifying index hash value
20 acquired from the proof certificate verifying-transaction information; and providing
verification information generated with reference to the comparison result of the
proof certificate index hash value used for comparison, and the proof certificateverifying index hash value.
25 Some works have also been done in the direction of improving the security
level of client management systems using blockchain like Bezovski,
Zlatko and Jovanov, Tamara and Temjanovski, Riste (2021) “The Impact and the
Potential Disruption of the Blockchain Technology on Marketing” Journal of
Economics, 6 (1). pp. 13-23. ISSN 1857-9973, examines the potential of blockchain
30 technology to influence and even disrupt marketing. The areas of influence of the
blockchain on marketing include but are not limited to creation of new products and
4
services, ensuring trust and transparency, disintermediation, privacy and data
ownership, digital identity, customer relationship management, loyalty programs,
advertising, fighting click fraud, supply chain management, etc. Since the
application of the blockchain in marketing is novel, mostly conceptual, unmatured
5 and still in development the influence and the potential disruption of this technology
are envisioned for the years to come. Anyway, there are already promising projects
that have potential to change the landscape in this industry and to provide firstmovers advantage for the existing or the emerging brands.
Blockchain has been successfully used by financial companies and banks
10 for similar issues of privacy control, security, transparency and loyalty programs.
Hence, should blockchain technology been envisioned in other domains of
technology, there is a good chance of achieving fruitful results. Six major reasons
for which blockchain should be incorporated in CRM systems for optimizing its
performance include putting an end to CRM database tracking, enhanced
15 transparency, streamlined payments, warranties and insurance, enhanced user
privacy control, lead generation, getting rid of outdated information with data
cleansing and harnessing the full potential of loyalty programs.
Since security, transparency and privacy control also play a major role in
20 business management systems like Customer Relationship Management (CRM)
systems, there exists a need to envision a technology that integrates blockchain with
CRM such that a smart contract protocol of blockchain can be efficiently applied
to make data flow within the system secure and transparent both at the level of
client as well as the organization and such that a consensus protocol can be applied
25 to ensure security of data in case of collaborative client projects.
OBJECTIVES OF THE INVENTION
The principal objective of the present invention is to overcome the
30 disadvantages of the prior art.
5
An objective of the present invention is to employ client management
systems while ensuring safety and security of information/data of clients as well as
organization.
5
An objective of the present invention is to provide a system for enhancing
customer experience through a neural network based automation, thus providing
speedy real-time access to services.
10 Another objective of the present invention is to provide a system that
prevents exposure and/or access of client data from obligatory interference by a
third party.
Another objective of the present invention is to provide a decentralized and
15 hence transparent environment for providing services to the client.
Yet another objective of the present invention is to provide a smartly
secured environment for dealing with collaborative client projects.
20 The foregoing and other objectives, features, and advantages of the present
invention will become readily apparent upon further review of the following
detailed description of the preferred embodiment as illustrated in the accompanying
drawings.
25 SUMMARY OF THE INVENTION
The present invention relates to integration of smart contract protocol and
consensus protocol of blockchain technology into customer management systems
owned by organizations for providing a secure, transparent and streamlined
30 environment for both single and collaborative communications.
6
According to an embodiment of present invention, a blockchain based
system for enhanced customer experience comprising a client interface operable to
receive one or more requests and substantial data relating thereto from atleast one
user, a service provider’s enclosure, further comprising a client management unit
5 configured to provide solutions back to the user by receivably processing the one
or more requests and the data and an encryption unit coupled to the client
management unit for masking the one or more requests and the data using a
protocol, a neural network module trained to automate processes carried out by the
client management unit, a blockchain module configured to provide a secured form
10 for the data and parameters of the neural network module and a rating unit linked
to the client management unit and the blockchain module to ensure transfers of
evaluative feedbacks therebetween.
According to another embodiment of present invention, the protocol is a
15 homomorphic encryption protocol for masking one or more requests and the data.
According to another embodiment of present invention, the neural network
module implements feed-forward neural network protocol for training thereof.
20 According to another embodiment of present invention, the blockchain
module works on the principle of smart contract protocol and a consensus protocol.
According to another embodiment of present invention, the smart contract
protocol tackles contracts relating to the codification of the data and the parameters
25 and the consensus protocol manages data processes involved in collaborative
projects.
According to another embodiment of present invention, a blockchain
assisted method for enhanced customer experience, comprising steps of receiving
30 atleast one request from atleast one user, recording the atleast one request in a client
management unit and extracting one or more client’s data from said atleast one user,
7
encrypting the request and the data using homomorphic encryption protocol,
training a neural network module for responses using the data, thereby receiving
responses trained for future use, receiving a coded form of the trained responses
and one or more neural network parameters through a blockchain module; further
5 comprising steps of, signing a smart contract protocol between a service provider
and a blockchain provider for the one or more client’s data and the neural network
parameters respectively and completing payments involved in the data and the
neural network module continually updating the neural network module and
blockchain module for new client requests and client data, confirming receipt of a
10 consent code by a plurality of clients participating in collaborative projects,
verifying the consent code from majority of the clients for updating content linked
to the collaborative projects; and continually providing feedbacks from the service
provider to the blockchain module to evaluate the responses.
15 According to another embodiment of present invention, the smart contract
intends to automatically execute, control and document legally the responses based
on the client requests and client data.
According to another embodiment of present invention, the client
20 management unit preferably provides a knowledge database, relationship
management functions and miscellaneous client services.
According to another embodiment of present invention, feed-forward neural
network protocol is used to perform training of the neural network module.
25
According to another embodiment of present invention, the blockchain
module works on the principles of the smart contract protocol and a consensus
protocol based on the consent code.
30 According to another embodiment of present invention, the blockchain
module works on the principles of said smart contract protocol and a consensus
8
protocol based on said consent code.
While the invention has been described and shown with particular reference
to the preferred embodiment, it will be apparent that variations might be possible
5 that would fall within the scope of the present invention.
BRIEF DESCRIPTION OF THE DRAWINGS
The accompanying drawings are included to provide a further understanding
10 of the present disclosure and are incorporated in and constitute a part of this
specification. The drawings illustrate exemplary embodiments of the present
disclosure and, together with the description, serve to explain the principles of the
present disclosure.
15 In the figures, similar components and/or features may have the same
reference label. Further various components of the same type may be distinguished
by following the reference label with a second label that distinguishes among the
similar components. If only the first reference label is used in the specification, the
description is applicable to any of the similar components having the same
20 reference label irrespective of the second reference label.
Figure 1 illustrates a basic block diagram of a blockchain based system for
enhanced customer experience, according to an embodiment.
Figure 2 illustrates a detailed block diagram of a blockchain based system
25 for enhanced customer experience, according to an embodiment.
Figure 3 illustrates a flow chart of a blockchain assisted method for
enhanced customer experience, according to an embodiment.
DETAILED DESCRIPTION OF THE INVENTION
30
As used in the description herein and throughout the claims that follow, the
9
meaning of “a,” “an,” and “the” includes plural reference unless the context clearly
dictates otherwise. Also, as used in the description herein, the meaning of “in”
includes “in” and “on” unless the context clearly dictates otherwise.
5 If the specification states a component or feature “may”, “can”, “could”, or
“might” be included or have a characteristic, that particular component or feature
is not required to be included or have the characteristic.
Exemplary embodiments will now be described more fully hereinafter with
10 reference to the accompanying drawings, in which exemplary embodiments are
shown. This disclosure may, however, be embodied in many different forms and
should not be construed as limited to the embodiments set forth herein. These
embodiments are provided so that this disclosure will be thorough and complete
and will fully convey the scope of the disclosure to those of ordinary skill in the art.
15 Moreover, all statements herein reciting embodiments of the disclosure, as well as
specific examples thereof, are intended to encompass both structural and functional
equivalents thereof. Additionally, it is intended that such equivalents include both
currently known equivalents as well as equivalents developed in the future (i.e., any
elements developed that perform the same function, regardless of structure).
20
Various terms as used herein are shown below. To the extent a term used in
a claim is not defined below, it should be given the broadest definition persons in
the pertinent art have given that term as reflected in printed publications and issued
patents at the time of filing.
25
In some embodiments, the numerical parameters set forth in the written
description and attached claims are approximations that can vary depending upon
the desired properties sought to be obtained by a particular embodiment. In some
embodiments, the numerical parameters should be construed in light of the number
30 of reported significant digits and by applying ordinary rounding techniques.
Notwithstanding that the numerical ranges and parameters setting forth the broad
10
scope of some embodiments of the invention are approximations, the numerical
values set forth in the specific examples are reported as precisely as practicable.
The numerical values presented in some embodiments of the invention may contain
certain errors necessarily resulting from the standard deviation found in their
5 respective testing measurements.
The present invention relates to a system that adopts smart contract and
consensus blockchain strategies on client data masked through homomorphic
encryption to resolve the issues of insecurity and, transparency and privacy control
10 in customer management systems.
Organizations that may implement the hereinafter disclosed system and
method thereof include but not limited to hotels, airport authorities, banks,
enterprises, shops, hospitals and tourism industry. Many organizations use
15 customer management systems like customer relationship management systems,
customer management systems, customer service systems. However, such systems
are centralized and face a major problem of not being secure for either clients or
organization owning them. Also, there is a lack of privacy control and procedures
for streamlining payments, warranties and insurance.
20
The disclosed invention envisions masking of the client data (such as name,
address, locality, preferences, tastes, occupations, etc.) and the requests made by
the customers into any customer management systems using homomorphic
encryption protocol and enhances the security and privacy control level by adopting
25 consensus protocol and smart contract protocol of blockchain technique.
As indicated in figure 1, a basic block diagram of a blockchain based system
for enhanced customer experience is illustrated, according to an embodiment of
present disclosure. The three building blocks of the disclosed system are a client
30 interface, a service provider’s enclosure and an application module.
11
The client interface is operable by one or more users who may wish to use
the services on which the proposed system is applied. Such users include but not
limited to Patients, tourists, business clients and shop customers. Preferably, at a
time only 1000 users can simultaneously access the client interface without any
5 overload issues.
The user may enter a request to the system through the client interface
having a multitude of input keys to get a response in return from the system for the
requested query. The request may be a question (to which an answer is required as
10 a response from the concerned organization) and/or command (to which a
modification is expected by the system to satisfy the command).
Moreover, user data like Name, address, locality, preferences, tastes,
occupations, etc. may also be retrieved by the system as complementary
15 information to provide personalized responses to the user query. Such data enables
the system to provide improved and accurate responses to the users for their
requests. The data may be retrieved in the form of one or more questions asked to
the user in the form of multiple-choice questions (MCQs) and/or fill in the blanks.
20 The client interface may also equip a display screen to present the results of
the submitted query after being processed by the present system. The display screen
may be chosen from, without being limited to, a Light Emitting Diode (LED) and
a Liquid Crystal Display (LCD). Hence, two-way communication may be enabled
through the client interface, wherein the client interface may be selected from but
25 not limited to a tab, mobile phone, computer, laptop and personal digital assistant.
As an alternative embodiment, the client interface may be replaced by an
Internet of Things (IoT) device like sensor, QR code, Radio Frequency
Identification (RFID), Camera, wearable device, detector, etc for receiving any
30 kind of input from the user. For all the requests submitted by the user, the display
screen shows the solutions/results related thereto.
12
According to another embodiment of the present invention, the service
provider’s enclosure embodies a client management unit, an encryption unit, and a
rating unit to processes one or more client requests and the data retrieved therefrom
to provide back relevant and accurate results whilst ensuring proper security of the
5 data and results. The processing is done in such a way that every request and data
provided by the user is masked properly using advanced homomorphic encryption
protocol such that misuse and piracy of data may be avoided. The disclosure
provides details on the embodiments housed by the service provider’s enclosure in
the description of figure 2.
10
The third building block connected to the service provider’s enclosure is the
application module which is ideally made up of a neural network module and
blockchain module. The neural network module automates the procedures
undergone by the client management unit through a chain of trained layers of the
15 neural network, such that any future requests made by any user related to the same
or similar question/command are responded based on the decisions already stored
in the neural network trained model, without being processed from the starting
repeatedly.
20 Subsequently, the automated data is transferred to the blockchain module
before passing it on to the user through the display screen. The blockchain module
is responsible for providing security to the data of each and every user and
organization as a whole by creating a chain of linked blocks for each data and neural
network parameter. The responses are displayed to the concerned user upon being
25 secured by the blockchain module (having its own protocols of working, herein
smart contract protocol and consensus protocol have been employed for the
purpose). The blockchain module ensures data cleansing, privacy control,
transparency, streamlining of payments, security and any other purpose as per the
requirements of the system.
30
Figure 2 illustrates a detailed block diagram of a blockchain based system
13
for enhanced customer experience, according to an embodiment. The client
interface is linked to the service provider’s enclosure that may further include sub
embodiments, namely, client management unit, encryption unit and rating unit.
Further, the aforementioned sub-embodiments in the service provider’s enclosure
5 work in association with the application module that further sub embodies neural
network module and blockchain module.
According to another embodiment of the present invention, the client
management unit may include but not restricted to Customer relationship
10 Management (CRM) system, Customer Service System (CSS), Customer
Management System (CMS), Enterprise Resource Planning (ERP) system,
Knowledge Management System (KMS), Decision support system (DSS), Supply
Chain Management (SCM) system, Learning Management System (LMS),
Computer-aided Design (CAD) system, Computer-aided Engineering (CAE)
15 system and Computer-aided Manufacturing (CAM) system. The client management
unit is software enabled module that functions to provide services desired by an
organization (herein service provider) for users thereof. More precisely, the client
management unit harnesses solutions to the requests/commands proved by the
user(s) based on the input data of the user(s) as well as the harnessed/ trained/
20 learned knowledge base.
A person skilled in the art would appreciate the fact that in the present
disclosure, enhanced customer experience has been used to explain the invention
as an exemplary case, which includes customer relationship management (CRM)
25 system, Customer Management System (CMS) and Customer Service System
(CSS). It is worth mentioning here that any other system, which is of use to an
organization on the date of this disclosure or in the future, may be used to
implement the present invention.
30 According to an embodiment of present invention, the data processed by the
client management unit is forwarded to the encryption unit which is responsible for
14
masking thereof using a protocol, namely, a homomorphic encryption protocol,
which has been included as an inventive step because of data privacy qualities
thereof.
5 Homomorphic encryption protocol resolves the security constraint found in
other masking protocols in which there is a need to decrypt the data and leave it
vulnerable in case the data is to be manipulated by a third party, thus leaving the
data open to third party use. Homomorphic encryption protocol is applied on the
data passed onto the encryption unit to encrypt it and thereafter pass on to the neural
10 network module as well as blockchain module without any need of being decrypted
at their end for manipulating/processing thereof. The implementation of the
homomorphic encryption protocol ensures access of the user information to any
third party/manual intervention which may be involved in further processes to
implement the overall process. Since neural network module and blockchain
15 module may require the data to be passed on to cloud servers, homomorphic
encryption solves the problem of any data insecurity in the cloud servers. The
encryption unit utilizes homomorphic encryption libraries including but not limited
to PALISADE, SEAL, HElib, TFHE, and HEAAN to undergo the encryption
process.
20
Subsequently, the encrypted data is received by the neural network module which
is trained to automate processes carried out by the client management unit. In the
training and testing phase of the neural network module, we apply transfer weight
parameters on the encrypted data, followed by corresponding model selection,
25 sample feature selection and display of results. In the present invention, feedforward neural network protocol has been employed to carry on the aforementioned
automation steps.
As a next step, for each data request being trained in the neural network
30 protocol for responses, an address for the data and the neural parameters is asked
by the block chain module. The block chain module is decentralized in nature and
15
configured to provide a secured form using the address of a previous block, address
of present block, timestamp, transaction root and nonce.
The blockchain module utilized in present invention is smart contract
5 protocol and consensus protocol. The smart contract protocol is initialized and
signed by the organization and the blockchain for laying of terms and conditions of
working of data and parameters and manages contracts related to codification of the
data and parameters. Thereupon, the data transfer is carried out based on the
protocol laid out by the smart contract. Whereas the consensus protocol manages
10 data processes involved in collaborative projects, wherein approvals from all or
majority of users are essentially required to modify/update the content in the client
management unit, which includes an additional advantage of carrying out
collaborative projects involving multiple users efficiently using the present system.
15 According to an embodiment of present invention, a rating unit is linked
between the client management unit and the blockchain module. This rating unit
assists blockchain module to optimize quality thereof by taking suitable actions as
per the feedback received from the client management unit in relation to the
services rendered. Herein, the services mean the security services for the purpose.
20
As illustrated in Figure 3, a flow chart of a blockchain assisted method for
enhanced customer experience, according to an embodiment. The present invention
may include all the aforementioned structural embodiments to carry out a process
as described in figure 3. At the outset, atleast one request is received from a user,
25 recording the atleast one request in a client management unit and also extracting
supporting data from the client to process that request such that the client
management unit preferably provides knowledge database, relationship
management functions and miscellaneous client services, encrypting the request
and the data using homomorphic encryption protocol, training a neural network
30 module for responses using the data, thereby receiving responses trained in the
system for further use in future.
16
The next steps involve receiving a coded form of the trained responses and
one or more neural network parameters through a blockchain module. Herein, a
smart contract protocol is being signed between a service provider and a blockchain
provider for one or more client’s data as well as for neural network module
5 respectively. Thereafter, the process flow of the secured data occurs based on that
smart contract and that intends to automatically execute, control and document
legally the responses to be sent back to the user based on the client requests and
client data. This is followed by completing the payments involved in the data and
neural network module.
10
Next step involves, continually updating the neural network module and
blockchain module for new client requests and client data, confirming receipt of a
consent code by a multitude of clients participating in collaborative projects,
verifying the consent code from majority of the clients for updating content linked
15 to the collaborative projects, and continually providing feedback from the service
provider to the blockchain module to evaluate the responses received therefrom.
To implement the present invention, a blockchain based and smart contract based
Ethereum platform is developed. For consensus protocol, Itsuku PoW has been
used, which provides good performance under limited bandwidth. Table I below
shows the time consumption required by the smart contract protocol to process a
request in ideally two LAN requirements for 10 different experiments which clearly
shows that execution time is highly influenced by the surroundings of the network.
The execution time also depends on the fact that single LAN environment is used
or two LAN environment is used for the purpose.
TABLE I
EXPERIMENT ID TIME (ms)
Experiment no. 1 50100
Experiment no. 2 40900
17
Experiment no. 3 40500
Experiment no. 4 40200
Experiment no. 5 50000
Experiment no. 6 30600
Experiment no. 7 40200
Experiment no. 8 40800
Experiment no. 9 30980
Experiment no. 10 40400
Table II presents the simulation results with an assumption of 15 mining
pools and 50% miner power. Herein, TS represents the “Transactions per second”.
SB represents “Stale Block Rate”, I represent “Infer”, BI represents represents
“Block Interval”, and BS represents the “Block Size”.
TABLE II
TS SB I BI BS
36 13.8 0.40 50s 0.30MB
45 12.9 0.37 35s 0.25MB
55 12.3 0.37 35s 0.25MB
68 12.2 0.34 40s 0.20MB
The present invention is evaluated in terms of technology, business, law and
policies. In terms of technology, the present invention solves two purposes at the
maximum efficiency level, which are automation and security. Through the use of
homomorphic encryption, the problem of disclosing data to third parties for
working thereon is resolved. Without being decrypted, the data is handed over to
any platform and the privacy control is still maintained (homomorphic encryption
works as gloves to the data which unwear themselves only when the controller of
the actual system (organization) desires. Feed-Forward Neural Network protocol
has been trained through initial dataset to provide learned decisions for future realtime events, thus automating the whole customer relationship management system.
18
Smart contract protocol, privacy control, security and transparency of each user’s
data is maintained and Consensus protocol enables collaborative projects to be done
efficiently by taking consent from all the parties involved in a project for updating
anything.
In terms of business, the invention simplifies the work of any enterprise
involved in enhancing customer experience or any other application based work.
Through implementation of the present invention, working of a business is
simplified, automated, protected, decentralized and made suitable for collaborative
projects.
In terms of Law and policy making, this invention is a step ahead of the
government’s initiatives and policies towards growth in Artificial Intelligence and
Blockchain technology. Major organizations like World Economic Forum, Indian
Government Agencies and European Union are trying to make improvements in
systems already in use (such as CRM) through artificial intelligence and
blockchain.
It should be apparent to those skilled in the art that many more modifications
besides those already described are possible without departing from the inventive
concepts herein. The inventive subject matter, therefore, is not to be restricted
except in the spirit of the appended claims. Moreover, in interpreting both the
5 specification and the claims, all terms should be interpreted in the broadest possible
manner consistent with the context. In particular, the terms “includes” and
“including” should be interpreted as referring to elements, components, or steps in
a non-exclusive manner, indicating that the referenced elements, components, or
steps may be present, or utilized, or combined with other elements, components, or
10 steps that are not expressly referenced. Where the specification claims refer to at
least one of something selected from the group consisting of A, B, C ….and N, the
text should be interpreted as requiring only one element from the group, not A plus
N, or B plus N, etc. The foregoing description of the specific embodiments will so
19
fully reveal the general nature of the embodiments herein that others can, by
applying current knowledge, readily modify and/or adapt for various applications
such specific embodiments without departing from the generic concept, and,
therefore, such adaptations and modifications should and are intended to be
5 comprehended within the meaning and range of equivalents of the disclosed
embodiments. It is to be understood that the phraseology or terminology employed
herein is for the purpose of description and not of limitation. Therefore, while the
embodiments herein have been described in terms of preferred embodiments, those
skilled in the art will recognize that the embodiments herein can be practiced with
10 modification within the spirit and scope of the appended claims.
While embodiments of the present disclosure have been illustrated and
described, it will be clear that the disclosure is not limited to these embodiments
only. Numerous modifications, changes, variations, substitutions, and equivalents
15 will be apparent to those skilled in the art, without departing from the spirit and
scope of the disclosure, as described in the claims.

We Claim:
1) A blockchain based system for enhanced customer experience, comprising:
a client interface operable to receive one or more requests and substantial data
relating thereto from a user;
a service provider’s enclosure, further comprising:
a client management unit configured to provide solutions back to said user
by receivably processing said one or more requests and said data; and
an encryption unit coupled to said client management unit for masking said
one or more requests and said data using a protocol;
a neural network module trained to automate processes carried out by said
client management unit;
a blockchain module configured to provide a secured form for said data and
parameters of said neural network module; and
a rating unit linked to said client management unit and said blockchain module
to ensure transfers of evaluative feedbacks therebetween.
2) The system, as claimed in claim 1, wherein said protocol is a homomorphic
encryption protocol for masking said one or more requests and said data.
3) The system, as claimed in claim 1, wherein said neural network module
implements feed-forward neural network protocol for training thereof.
4) The system, as claimed in claim 1, wherein said blockchain module works on
the principle of smart contract protocol and a consensus protocol.
5) The system, as claimed in claim 4, wherein said smart contract protocol tackles
contracts relating codification of said data and said parameters and said consensus
protocol manages data processes involved in collaborative projects.
6) A blockchain assisted method for enhanced customer experience, comprising
steps of:
21
receiving atleast one request from atleast one user;
recording said atleast one request in a client management unit and extracting one
or more client’s data from said atleast one user;
encrypting said request and said data using homomorphic encryption protocol;
training a neural network module for responses using said data, thereby
receiving responses trained for future use;
receiving a coded form of said trained responses and one or more neural
network parameters through a blockchain module; further comprising steps of:
signing a smart contract protocol between a service provider and a
blockchain provider for said one or more client’s data and said neural
network parameters respectively; and
completing payments involved in said data and said neural network module;
continually updating the neural network module and blockchain module for
new client requests and client data;
confirming receipt of a consent code by a plurality of clients participating in
collaborative projects;
verifying said consent code from a majority of said clients for updating content
linked to said collaborative projects; and
continually providing feedbacks from said service provider to said blockchain
module to evaluate said responses.
7) The method, as claimed in claim 6, wherein said smart contract intends to
automatically execute, control and document legally said responses based on said
client requests and client data.
8) The method, as claimed in claim 6, wherein said client management unit
preferably provides knowledge database, relationship management functions and
miscellaneous client services.
9) The method, as claimed in claim 6, wherein feed-forward neural network
protocol is used to perform training of said neural network module.
22
10) The method, as claimed in claim 6, wherein said blockchain module works
on the principles of said smart contract protocol and a consensus protocol based on
said consent code.