The name of the invention: Equipment check support system and work progress confirmation method as well as the work progress confirmation program
Technical field
[0001] The present invention relates to an apparatus check support system and work progress confirmation method as well as the work progress confirmation program.
Background technique
[0002] Each entrusted from the customer equipment (e.g., peripheral devices of the server or server) to manage the operations to accommodate to each rack in the data center have been made. Moreover, the work of checking on the basis of the devices accommodated in the rack in the checklist (hereinafter, simply referred to as equipment checking operation) is performed periodically. The instrument check work, the person in charge, after opening the door of the rack, for example, a light source provided to each device (e.g., LED lamps) by checking visually by the light source color, the failure each device determines whether or not. In addition, each person in charge, writing the result of checking each device to check the list. In addition, the examiner, such as boss of each person in charge, to check a huge amount of check list to be submitted by the person in charge, it has been carried out to review.
[0003] JP-A-2012-54755 discloses, "server for work management, and work procedure DB for storing Checklist, and work record DB for storing operation implementation already Checklist, working condition specification from the terminal and it transmits to the terminal to generate a working checklist based on a checklist assembly unit to be registered in the work record DB, in response to a request from the terminal to access the assembled checklist, working checked and has a work status input processing unit for completion confirmation of the input processing receives a checklist containing working performed information transmitted from the terminal, the work record registration processing section for registering the work record DB, work checklist assembly processing unit automatically generates a working checklist subsequent work from the work result of the previous work "techniques have been disclosed .
CITATION
Patent Literature
[0004] Patent Document 1: JP 2012-54755 JP

Summary of the Invention
Problems that the Invention is to Solve
[0005] In the technique disclosed in Patent Document 1, it can be registered execution time of the equipment check work work record DB. However, even if confirming the time to be registered, examiner to review the results of the equipment check work, it was that the time required for the equipment check work can not determine the appropriate.
[0006] An object of the present invention is to provide a technique for time required for equipment check work is to be determined appropriate.
Means for Solving the Problems
[0007] Among the inventions disclosed in this application will be briefly described typical ones are as follows.
[0008] Equipment check support system of an embodiment of the present invention is connected via the operator terminal, and work progress management system connected via the operator terminal and the network, the work progress management system and the network a device check support system and a business terminal, the work progress management system, task progress check screen including a working time is a working time, the standard work time and the standard time required for the work the has a work progress display unit for displaying on the display of the administrator terminal.
[0009] Also, work progress verification method of an embodiment of the present invention, a worker terminal, a task progress management system connected via the operator terminal and the network, the work progress management system via a network connection a task progress confirmation method in an equipment check support system and a business terminal which is, work progress display of the work progress management system, the working time is a working time, standard time required for the work having a work progress check screen display step of displaying the work progress confirmation screen on the display of the administrator terminal including standard work time and is.
[0010] Also, work progress confirmation program of an embodiment of the present invention, work progress to be executed by the work progress management system of the computer with a working progress display unit for displaying the screen for confirming the work progress on the display of the administrator terminal a confirmation program, the work progress display unit, the working time is a working time, the work progress check screen including standard work time and the standard time required for working on the display of the administrator terminal display, to perform the work progress check screen display step to the computer.
Effect of the invention
[0011] Among the inventions disclosed in this application The following is a brief description of effects obtained by typical.
[0012] According to a typical embodiment of the present invention, the time required for equipment check work can determine appropriate.
BRIEF DESCRIPTION OF THE DRAWINGS
[0013] FIG. 1 is a diagram showing an outline of a configuration example of a device checking support system according to an embodiment of the present invention.
2 is a diagram showing an outline of a configuration example of a work information table stored in the work information storing section of the work progress management system according to an embodiment of the present invention.
3 is a diagram showing an outline of a configuration example of a check list table stored in the work information storing section of the work progress management system according to an embodiment of the present invention.
4 is a diagram showing an outline of a configuration example of a work result table stored in the work result storage unit of the work progress management system according to an embodiment of the present invention.
5 is a diagram showing an outline of a configuration example of the check result table stored in the work result storage unit of the work progress management system according to an embodiment of the present invention.
6 is a diagram showing an outline of a configuration example of a message table stored in the message memory of the work progress management system according to an embodiment of the present invention.
7 is a diagram showing an outline of a check screen displayed on the display of the operator terminal according to an embodiment of the present invention.
8 is a diagram showing an outline of work progress confirmation screen displayed on the display of the management terminal according to an embodiment of the present invention.
9 is a diagram showing an outline of work examination screen displayed on the display of the management terminal according to an embodiment of the present invention.
Is a diagram showing an outline of message input screen displayed on the display of the administrator terminal in the embodiment of FIG. 10 the present invention.
11 is a diagram showing an overview of the work result storage processing according to an embodiment of the present invention.
12 is a diagram showing an outline of a feedback message storage processing in the embodiment of the present invention.

DESCRIPTION OF THE INVENTION
[0014] It will be described in detail with reference to embodiments of the present invention with reference to the drawings. In all the drawings for explaining the embodiments, the same reference numerals in principle in the same part, and the repetitive description thereof will be omitted.
[0015]
FIG. 1 is a diagram showing an outline of a configuration example of a device checking support system 10 according to an embodiment of the present invention.
[0016] As shown in FIG. 1, the device checks support system 10, the operator terminal (the tablet device, etc.) 100, a task progress management system 200 connected via the operator terminal 100 and the network, the work progress management system 200 and a manager terminal 300 connected via a network and. For example, the task progress management system 200 and the operator terminal 100 is connected via a wireless communication, it is connected through a wired communication from the administrator terminal 300 and the work progress management system 200. Incidentally, the administrator terminal 300 and the work progress management system 200 may also be connected via a wireless communication.
[0017] Further, the operator terminal 100, work progress management system 200, the administrator terminal 300 is implemented by a predetermined hardware and software. For example, the operator terminal 100, work progress management system 200, the administrator terminal 300 is configured by a computer having a such as a processor and memory, the memory on the program executed by the processor, the operator terminal 100, work progress management system 200, causes a computer to function as the administrator terminal 300.
[0018] The operator terminal 100, between the work progress management system 200 transmits and receives radio signals via the wireless communication. Here, the wireless communication, it is possible to employ any existing wireless communication standards and means, in one example, Bluetooth (registered trademark), a wireless LAN standard, the mobile telephone network 3G network, infrared, Zigbee (registered trademark), and the like analog type radio communication.
[0019] Display of the operator terminal 100 (not shown), it performs a screen display, and accepts an operation from a user via the touch panel. Then, the operator terminal 100 executes the corresponding processing position of accepting the touch operation.
[0020] Display of the operator terminal 100, together with the result of the check items constituting the work accepts the input of information indicating whether normal or not, review by examiner or reviewer reviews the instrument checking operation by the administrator (trader check window (described later including feedback message from approver) to approve the result, and displays Figure 7).
[0021] Operator who performs a device check work, through the equipment check screen displayed on the display, normal while checking the message, the work result shows the result of the device checking operation information (the result of the check items constituting the work or the like whether information indicating) the inputs to the operator terminal 100. Thereafter, the operator terminal 100, sequentially transmits the work result information input to the work progress management system 200. Work result information transmitted to the work progress management system 200, the work progress management system 200, is stored in the work result storage unit 270.
[0022] Further, the operator terminal 100 includes imaging unit such as a camera (not shown). Imaging unit, for example, shooting a subject after equipment check operation is completed. As a result, it is possible to leave the work trail.
[0023] Work progress management system 200 includes a work information display unit 210, a work result registration unit 220, the standard work time calculating unit 230, and work progress display unit 240, a message generator 250, a work information storing section 260, the working a result storage unit 270, and a message memory 280.
[0024] Work information display unit 210 displays the check window on the display of the operator terminal 100.
[0025] The work progress display unit 240, and the working time is a working time, the work progress check screen including standard work time and the standard time required for the work (described later, FIG. 8), the progress of the device checking operation It is displayed on the display of the administrator terminal 300 to check the to. Further, the work progress display unit 240, the standard work time a predetermined time than (e.g., 5 minutes) or more, longer working time or a predetermined time than the time for task (e.g., 5 minutes) and more short working time, time for task preparative to display the work progress check screen in distinguishable manner on the display of the administrator terminal 300. In addition, work progress display unit 240, and a status indicating a working name of the work that has not started even after the elapse of the scheduled start date is scheduled date and time when the work is started, the progress of the work, and the standard work time, and the scheduled start date and time, and the expected completion date is scheduled date and time when the work is finished, to display the operator name and of the work progress confirmation screen by changing the at least one or more of the display mode on the display of the administrator terminal 300.
[0026] Work progress display unit 240, work examination screen, including the number of check items to be checked result is normal has been confirmed, and the number of check items checked results have been confirmed to be abnormal ( later, it is displayed on the display of the administrator terminal 300 to Figure 9).
[0027] Further, the work progress display unit 240, the message input screen (described later, FIG. 10) for accepting an input of a message to be transmitted to the operator terminal 100 is displayed on the display of the administrator terminal 300.
[0028] Standard operation time calculation unit 230, each time a new working time is transmitted from the operator terminal 100, based on the operation time are accumulated so far, and calculates the standard work time after updating. For example, standard work time calculating unit 230 calculates the standard work time by taking the operation time of the statistics for each check item. Specifically, standard work time calculating unit 230 calculates the average value of the work time as the standard work time. The standard operation time calculation unit 230, periodically, hitherto on the basis of the working time stored in the may calculate the standard work time after updating.
[0029] The work information storing section 260, the work information table (described later, FIG. 2) and the check list table (described later, FIG. 3) are stored.
[0030] The work result storage unit 270, the work result table (described later, FIG. 4) and the check result table (described later, FIG. 5) are stored.
[0031] The message storage unit 280, a message table (described later, FIG. 6) is stored.
[0032] Display of the administrator terminal 300 displays the work progress confirmation screen. Administrators can check the work progress confirmation screen, can check the progress of the equipment check work. For example, the administrator, that there is an equipment check work that has not started even after the elapse of the scheduled start date is scheduled date and time when the work is started, to check through the work progress confirmation screen. Then, the administrator, the screen displayed on the display of the administrator terminal 300, to switch the screen display from the work progress confirmation screen to message input screen. Then, the administrator via the message input screen, and entering a message to the effect that quickly start to work, it is a reminder to the operator terminal 100. In addition, if the administrator wants to check the details of the work result of the equipment checking operation, the administrator terminal 300, receives an input for switching the screen to be displayed on the display from the work progress confirmation screen to work examination screen.
[0033] After that, the display of the administrator terminal 300 displays the work examination screen that contains information about the details of the work results. Administrators can check the work examination screen, results and checking the check items that make up the work, it is able to check the time it took to work. Then, after the content that is displayed in the work examination screen by the administrator has been confirmed, the administrator terminal 300 receives an input to reject or approve the equipment check work. In addition, the administrator terminal 300 accepts the input of the message is Notes on carrying out the equipment check work from the administrator through the work examination screen. Messages that are input via the work examination screen, the next time the equipment check work, is included in the check screen to be displayed on the display of the operator terminal 100. Thus, the operator can be prevented from repeating the same operation error and what is fed back from the administrator terminal 300.
[0034] Display of the administrator terminal 300 displays a message input screen. The administrator accepts the input of notes and instructions transfer matters to be sent to the operator terminal 100 via the message input screen.
[0035]
FIG. 2 is a diagram showing an outline of a configuration example of a work information table stored in the work information storing section 260 of the work progress management system 200 according to an embodiment of the present invention. Work information table as shown in FIG. 2, Work ID], [Work Name, Data Center Name, server room Name, Customer Name, operation blocks, Normal Work, [scheduled start date and time, and a data item such as [scheduled end date and time].
[0036] Work ID] indicates the code for identifying the work (checklist). [Work name] indicates the name of work. Data center name] indicates the name of the data center. [Server room name] indicates the name of the server room. [Customer Name] indicates the name of the customer. Working classification] indicates the interval at which work is done. Standard Work is representative of a typical time required for the work. [Scheduled start date and time] indicates the scheduled date and time when the work is started. [Scheduled end date and time] indicates the scheduled date and time when the work is finished.
[0037]
FIG. 3 is a diagram showing an outline of a configuration example of a check list table stored in the work information storing section 260 of the work progress management system 200 according to an embodiment of the present invention. As shown in FIG. 3, checklists table, [check item ID], [Work ID], [check items, Normal Work, Photo scheduled acquisition number, data items, such as [Image Data] It consists of.
[0038] [Check item ID] indicates the code for identifying the check items. [Check item] shows the contents of the equipment check work and the corresponding check item. [Photo will get the number] indicates the number of photos that will be taken by the operator. [Image Data] is a screen data for displaying an image describing the like procedure instrument checking operation.
[0039]
Figure 4 is a diagram showing an outline of a configuration example of a work stored result table in the work result storage unit 270 of the work progress management system 200 according to an embodiment of the present invention. The work result table as shown in FIG. 4, the Work Result ID], [Work ID], [work name, Status, Standard Work, Work Time, Data Center Name (not shown), [server room name] (not shown), [customer name] (not shown), [scheduled start date and time], [start time], [scheduled end date and time], [end date], [worker name], [examiner name, and a data item such as [approver name.
[0040] Work Result ID] indicates the code for identifying the work result. [Status] indicates the progress of the work. [Working time] indicates the required for the actual work time. [Start date] indicates the date and time at which to start the work. [End date] indicates the date and time when you are finished with them. [Worker name] indicates the name of the worker. [Examiner name] indicates the name of the examiner. [Approver name] indicates the name of the approver.
[0041]
Figure 5 is a diagram showing an outline of a configuration example of the check result table stored in the work result storage unit 270 of the work progress management system 200 according to an embodiment of the present invention. Check result table as shown in FIG. 5, [check item Result ID], [the work result ID], [check items, [the work result, Normal Work Hours, Work, Photo scheduled acquisition number], [photo acquisition number, and a data item, such as the image data.
[0042] [Check Items Results ID] indicates the code for identifying the check item result is the result of the check items. Work result] shows the results of the equipment check work. For example, OK indicates that the result of the check item is normal. Meanwhile, NG indicates that the result of the check item is abnormal. [Photo acquisition number] indicates the number of photos taken by the operator.
[0043]
FIG. 6 is a diagram showing an outline of a configuration example of a message table stored in the message memory 280 of the work progress management system 200 according to an embodiment of the present invention. Message table as shown in Figure 6, the Message ID], [Data Center Name, server room name, Customer Name, Work ID], [check item ID], [recipient name, [sender's name], [sent], and a data item, such as [the message].
[0044] Message ID] indicates the code for identifying the message. [Recipient Name] indicates the name of the person who received the message. [Sender name] indicates the name of the person who sent the message. [Sent] indicates the date and time that sent the message. [Message] shows the contents of the message, which is fed back by the administrator, such as Notes on carrying out the equipment check work.
[0045]
FIG. 7 is a diagram showing an outline of the check screen displayed on the display of the operator terminal 100 according to an embodiment of the present invention. As shown in FIG. 7, the check screen, a work name 701, a data center name 702, a server room name 703, an operator name 704, a time for task 705, equipment check work and the corresponding check item and the contents 706, an image 707 describing the like procedure instrument checking operation, a message display column 708, an OK button 712, NG button 713, and a imaging button 714 is displayed.
[0046] To check the screen, along with the standard work time 705, it is displayed time that has elapsed up to now from the work start. As a result, the operator can be performed efficiently equipment check work while aware of the standard time required for the work.
[0047] Further, the check screen, image 707 describing the like procedure instrument checking operation together with the content 706 of the device checking operation corresponding to the check item is displayed. As a result, the operator can easily grasp the contents of the equipment check work.
[0048] Furthermore, the message display column 708 of the check screen, the recipient name 709, a sender name 710, a message 711 is a Notes on performing equipment check work fed back is displayed by the administrator.
[0049] Operator terminal by the OK button 712 is pressed 100 receives an input of information indicating that the result of the check item is normal.
[0050] Operator terminal by NG button 713 is depressed 100 receives an input of information indicating that the result of the check item is abnormal.
[0051] When the imaging button 714 is pressed, the display of the operator terminal 100 displays an image screen which is a screen when observing the subject. Thereafter, the operator terminal 100 by the shutter button (not shown) is pressed acquires image data of an object.
[0052]
FIG. 8 is a diagram showing an outline of work progress confirmation screen displayed on the display of the administrator terminal 300 according to an embodiment of the present invention. As shown in FIG. 8, the work progress confirmation screen, and the work name, and status, and the standard work time, and work time, and the scheduled start date and time, and the start date and time, and the expected completion date and time, and the end date and time, work and Sha name, and the examination's name, are displayed in a list in association and the approver name.
[0053] The work progress confirmation screen, and the information (work name on the work that has not started even after the elapse of the scheduled start date and time, and status, and the standard work time, and work time, and the scheduled start date and time, and the start date and time, expected completion and date and time, work and it is not already end date, etc.) and other work (scheduled start date and time, and information about the work, such as work has been started) is displayed in distinguishable manner. For example, the display, the color of the background information about the work that has not started even after the elapse of the scheduled start date and time is displayed, to display in a color different from that of the information about the other work. As a result, the administrator can determine the work has not passed the scheduled start date and time.
[0054] Further, the display time for task and the predetermined time (e.g., 5 minutes) or more, and working time is distance, displayed in distinguishable manner standard work time and time work is no difference over a predetermined time and a time for task to. For example, the display, the color of the background of a short working time more than a predetermined time is displayed longer working time and time for task more than a predetermined time than the standard work time, standard working time and a predetermined time or more separation is not working time ( displayed in another working time) and the color different from the color of the background of the standard work time. Thus, time required for the device check work is possible to determine appropriate.
[0055] Examination button 801, the status is, examiner name of the record that is in the work completed is displayed in the area to be displayed.
[0056] Approval button 802, the status is, approver name of the record that is to work completed or examination completed is displayed in the area to be displayed.
[0057] When examination button 801 or approval button 802 is selected, the display of the administrator terminal 300 displays the task examination screen (described later, FIG. 9).
[0058]
FIG. 9 is a diagram showing an outline of work examination screen displayed on the display of the administrator terminal 300 according to an embodiment of the present invention. As shown in FIG. 9, the work review screen, the operator name 901, the examination name or approver name 902, a work name 903, a data center name 904, a server room name 905, customer name 906 When a time information display column 907, a check result display column 908, a check result display column 909, a message input field 910, and authorization button 911 is displayed and rejected button 912.
[0059] The time information display column 907, and the standard work time is the standard time required for the work, and working time is required to actually work time, and the difference between the standard work time and working time is displayed. Further, the time information display column 907, a scheduled start date is a date and time of work is started, the start time is a date and time begin, and the difference in the scheduled start date and the start date and time is displayed. Further, the time information display column 907, a scheduled end date is a date and time of work is terminated, and the end date is a date and time when the task is completed, and the difference between the end time and the end date and time are displayed.
[0060] The check result display column 908, the result is the number of check items were confirmed to be normal, the result is the number of check items were confirmed to be abnormal are displayed.
[0061] The check result display field 909, check item Result ID (in the drawing, ID) and information indicating the check items, and the work result, and the standard work time, and working time, whether photo was taken by the operator door is displayed in a list in association with each other.
[0062] The message input field 910, a feedback message by the administrator, such as notes in performing device checking operation is input.
[0063] When the approval button 911 is selected, is the approval of the work. On the other hand, when the reject button 912 is selected, operation is rejected.
[0064]
FIG. 10 is a diagram showing an outline of message input screen displayed on the display of the administrator terminal 300 according to an embodiment of the present invention. As shown in FIG. 10, the message input screen, the sender name 1001, a data center name 1002, a server room name 1003, the customer name 1004, the operator name 1005, a message input field 1006, registration and the button 1007 are displayed.
[0065] The administrator terminal 300, receives an input of a message from the administrator. Then, the message input field 1006, a message accepting the input from the administrator is displayed.
[0066] When the registration button 1007 is selected, a message displayed in the message input field 1006 is transmitted to the operator terminal 100 specified by the operator name 1005. The message sent may check window (described above, FIG. 7) is displayed on the display of the operator terminal 100 through. Thus, from time to time with respect to the operator terminal 100 from the administrator terminal 300 can transmit messages, such as notes and instructions transmitted matters.
[0067] Incidentally, when the registration button 1007 is selected, a message displayed in the message input field 1006 may be sent to all the worker's terminal 100 in the data center which is specified from the data center name. Further, when the registration button 1007 is selected, a message displayed in the message input field 1006, also to be sent to the operator terminal 100 of all the work of the server room specified from the server room name good. This not only operator unit can send a message, such as notes and instructions transfer considerations for data centers and server room units.
[0068]
FIG. 11 is a diagram showing an overview of the work result storage processing according to an embodiment of the present invention.
[0069] First, in S1101, the operator terminal 100, receives the input of the work name and worker name of the equipment check work.
[0070] Next, in S1102, the operator terminal 100, and the work name that has received the input in S1101, transmits the work's name to the work progress management system 200.
[0071] Next, in S1103, the work progress management system 200, receives the operator's name and sent the work name at S1102. Then, the job information display section 210 of the work progress management system 200, a key work name sent in S1102, searches the work information table work information storing section 260 (described above, FIG. 2), the corresponding task ID and acquires the data center name, and the server room name, and the customer name, and the standard work time, and the scheduled start date and time, the work information consisting of the scheduled end time.
[0072] Next, in S1104, the job information display unit 210, a key task ID obtained in S1103, searches the check list table of work information storing section 260 (described above, FIG. 3), and the corresponding check item ID , and check items, and standard work time, and the photo will get the number, to acquire all of the check information consisting of the image data.
[0073] Next, in S1105, job information display unit 210, a key task ID obtained in S1103, searches the message storage unit 280, and the corresponding operator name, a sender's name, the transmission date and time, the message to get the message information consisting of.
[0074] Next, in S1106, the work information display unit 210, and the work name that has received the input in S1101, and the work's name, and the data center name acquired in S1103, and the server room name, acquired in S1104 and check items, and an image based on the image data, transmits the work's name acquired in S1105, and the sender's name, and the transmission date and time, the screen data based on the message to the operator terminal 100. Then, in S1107, the operator terminal 100, checks the screen based on the transmission screen data (described above, FIG. 7) displayed on the display of the operator terminal 100 a. S1106 and the processing of S1107, job information display section 210 displays a checking screen on the display of the operator terminal 100. Incidentally, the work information display unit 210 displays the check screen including the head of the check items in a checklist on a display of the operator terminal 100. In addition, the operator terminal 100, to hold the date and time at which to display the check screen on the display as the start date and time.
[0075] Next, in S1108, the operator terminal 100 accepts an input for selecting one of the buttons on the OK button 712, NG button 713. The work terminal 100 calculates the time until time of accepting the input of selecting buttons from the start date and time held in S1107 as working time.
[0076] Next, in S1109, the operator terminal 100, and check items, work results (which button at S1108 (OK button 712, NG button 713) is information indicating whether the input has been received), and the standard work time , and transmits to the work progress management system 200 as a work result information and operation time calculated in S1108.
[0077] Next, in S1110, the work progress management system 200 receives the work result information transmitted in S1109. Then, the work result registration unit 220 of the progress management system 200 includes a check result item ID in the received work result information work result allocation and ID, associates the check result item ID and work result ID and the work result information It is stored in the work result storage unit 270. Thus, the check result table (above, FIG. 5) a new record is added to.
[0078] Next, in S1111, the operator terminal 100, for all of the check items to be included in the checklist, it is determined whether the OK button 712, NG button 713 one of the buttons in the S1107 has accepted the input. As a result, the operator terminal 100 determines whether or not worked for all of the check items. Operator terminal 100, if it is determined that the work has been completed for all of the check item (S1111-Yes), the processing proceeds to S1113. On the other hand, the operator terminal 100, if you are determined not to accept the input for all of the check items (S1111-No), the process proceeds to S1112.
[0079] Next, in S1112, the operator terminal 100, is included in the check list, to be displayed on the display of the operator terminal 100 a check screen that still contains the check items that equipment check work has not been completed. In addition, the operator terminal 100, to display a check screen that contains the check items that are displayed in the following check items that had been previously displayed on the display of the operator terminal 100. The following S1112, the process returns to S1108.
[0080] If it was Yes in S1111, in S1113, the operator terminal 100, the end button (OK button 712, NG button 713) is held as the end date the date and time of accepting the input in S1008.
[0081] Next, in S1114, the operator terminal 100 calculates a work time time to the end time held at S1113 from the start date and time held at S1007.
[0082] Next, in S1115, the operator terminal, and the work name that has received the input in S1101, and the work's name, and the work ID acquired at S1103, and the standard work time, and the scheduled start date, end date and time When a start date and time held at S1107, the end date and time held at S1113, the operation time calculated in S1114, and transmits to the work progress management system 200.
[0083] Next, in S1116, standard work time calculating section 230 of the work progress management system 200 includes a working time transmitted in S1115, based on the standard operation time, it calculates the standard work time after updating.
[0084] Next, in S1117, the work progress management system 200, and the work result ID, a status indicating that the work is complete, and work ID, which is transmitted in S1115, and the work name, and work time, the scheduled start date and time and, the start date and time, and the expected completion date and time, and stores and the end date and time, and the work's name, work in association with the standard work time after the calculated updated at S1116 result in the storage unit 270. Thus, the work result table (above, FIG. 4) a new record is added to.
[0085]
FIG. 12 is a diagram showing an outline of the feedback message storage processing in the embodiment of the present invention.
[0086] First, in S1201, the administrator terminal 300, to request the work progress confirmation screen data to the work progress management system 200.
[0087] Next, in S1202, the work progress display unit 240 of the work progress management system 200, the work result table stored in the work result storage unit 270 (described above, FIG. 4), a work name, and status, standard work time, and work time, and the scheduled start date and time, and the start date and time, and the expected completion date and time, to get an end date and time, and the work's name, and the examination's name, the approver name.
[0088] Next, in S1203, the work progress display unit 240 of the work progress management system 200, acquired in S1202, and the work name, and status, and the standard work time, and work time, and the scheduled start date and time, and the start date and time , to generate the scheduled end date and time, and the end date and time, and the work's name, and the examination's name, based on the approval's name, work progress confirmation screen (described above, as shown in FIG. 8) the work progress confirmation screen data for displaying the .
[0089] Next, in S1204, the work progress management system 200 transmits the work progress check screen data generated in S1203 to the manager terminal 300.
[0090] Next, in S1205, the administrator terminal 300, based on the work progress check screen data transmitted in S1204, and displays the work progress confirmation screen on the display.
[0091] Next, in S1206, examination button 801 or approval button 802 is selected via the work progress confirmation screen.
[0092] Next, in S1207, the administrator terminal 300, to request a work examination screen data to the work progress management system 200.
[0093] Next, in S1208, the work progress display unit 240 of the work progress management system 200, the work result table stored in the work result storage unit 270 (described above, FIG. 4), the operator name, examination name or and approver name, and the work name, and the data center name, and the server room name, and the customer name, from the standard work time, and work time, and the scheduled start date and time, and the start date and time, and the expected completion date and time, and end date and time to get the work result information made. It should be noted that the work progress display unit 240, to get the examination's name at S1208 if the examination button 801 is selected in S1206, the approver name in S1208 if the approval button 802 is selected in S1206 get.
[0094] Next, in S1209, the task progress display unit 240, the check result table (above, FIG. 5) stored in the work result storage unit 270 from the check item result ID, a check item, and the work result, standard and work time, to get the work time, the check result information consisting of a photograph acquisition number.
[0095] Next, in S1210, the work progress display unit 240, and the work's name acquired in S1208, and the examination's name or approved name, and the work name, and the data center name, and the server room name, and the customer name , and the standard work time, and work time, and the scheduled start date and time, and the start date and time, and the expected completion date and time, and the end date and time, and check items result ID acquired in S1209, and check items, work results, the standard work time When the operation time, based on the photograph acquisition number, work examination screen (described above, FIG. 9) to generate a working examination screen data for displaying.
[0096] Next, in S1211, the work progress management system 200 transmits to the manager terminal 300 work examination screen data generated in S1210.
[0097] Next, in S1212, the administrator terminal 300, based on the work examination screen data transmitted in S1211, and displays the work examination screen on the display.
[0098] Next, in S1213, the administrator terminal 300 accepts the input of the message to the message input field 910, further receives an input of selecting approval button 911 or reject button 912.
[0099] Next, in S1214, the administrator terminal 300 allocates a message ID to the message input to the message input field 910. Then, the administrator terminal 300, and the message ID, and the data center name, and the server room name, and the customer name, and the work ID, a check item ID, operator name and the sender name (examiner name or approver and name), and transmits the recipient name, and transmission date and time, to the work progress management system 200 associates the message.
[0100] Next, in S1215, the message generation unit 250 of the work progress management system 200, and the message ID, which is transmitted in S1214, and the data center name, and the server room name, and the customer name, and the work ID, check item ID When the operator name, sender's name (examination name or approved name), and stores the recipient name, and transmission date and time, the message storage unit 280 in association with the message.
[0101]
According to the equipment check support system 10 in the present embodiment that has been described, the work progress display unit 240, and the working time is a working time, a standard time required for the work by displaying the work progress confirmation screen including a certain time for task on the display of the administrator terminal 300, the time required for equipment check work it can determine appropriate. In addition, the administrator, whether the work is being carried out efficiently, it can be confirmed whether the work is being carried out firmly.
[0102] Further, the work progress display unit 240, a short working time and a predetermined time or more than a long working time or time for task more than a predetermined time than the standard work time, the administrator terminal 300 in distinguishable manner the standard work time display by displaying on, it can be determined at a glance inappropriate working time such as too either too long or short.
[0103] In addition, work progress display unit 240, and a status indicating a working name of the work that has not started even after the elapse of the scheduled start date is scheduled date and time when the work is started, the progress of the work, and the standard work time, starting a scheduled start date, a scheduled end date is a date and time that the work is finished, by changing the at least one display mode of the operator name by displaying on the display, even after the scheduled start time the to not work can be judged at a glance.
[0104] Also, standard working time calculating unit 230, based on the working time, by calculating the standard work time after update can calculate the standard work time in line with actual conditions.
[0105] Further, the work information display unit 210, by displaying a check screen result of checking the check items constituting the work accepts the input of information indicating whether normal or not on the display of the operator terminal 100, a paper check even without looking at the sheet enables the equipment check work, to improve the workability.
[0106] In addition, work examination, including work progress display unit 240, and the number of check items that have been confirmed to be checked result is normal, and the number of check checked the results it has been confirmed that an abnormal item by displaying on the display of the administrator terminal 300 of the screen, the administrator can grasp at a glance the results of instrumental checking operation.
[0107] Further, the work information display unit 210, a check screen including a message 711 that is fed back from the administrator by displaying on the display, it is possible to prevent the operator to repeat the same operation error and what is fed back.
[0108] Or more, the invention made by the inventors has been concretely described based on the embodiments, the present invention is not limited to the above embodiments, and various modifications are possible without departing from the scope of the invention it is needless to say. For example, the operator terminal 100, in addition to the tablet terminal, is intended to include all mobile devices of various forms such as a smart phone.
DESCRIPTION OF SYMBOLS
[0109] 10 ... equipment check support
system, 100 ... operator
terminal, 200 ... work progress management system, 210 ... work information display unit, 220 ... work result registration unit, 230 ... standard work time calculating section, 240 ... work progress display unit, 250 ... message generation unit, 260 ... work information storing section, 270 ... work result storage unit, 280 ... message
memory, 300 ... administrator terminal.
The scope of the claims
[Claim 1] A worker terminal, a task progress management system connected via the operator terminal and the network, a device checking support system and a business terminal connected via the work progress management system and the network,
the work progress management system, a work time is a work time, work progress display unit for displaying the work progress check screen including standard work time and the standard time required for working on the display of the administrator terminal the having,
equipment check support system.
[Claim 2] In equipment check support system according to claim 1,
wherein the work progress display unit, and the standard work time shorter the working time for a predetermined time or more than a predetermined time longer the working time or the time for task than the standard work or the other work time distinguishable manner to be displayed on the display,
device check support system.
[Claim 3] In equipment check support system according to claim 1,
wherein the work progress display unit, work name and the progress status of the work of the work that has not started even after the scheduled start date and time is a date and time of work is started and a status indicating, with the standard work time, the start and scheduled date, an end date and time is a date and time the work is completed, the operator name and the displayed at least one display mode to be changed in the display make,
equipment check support system.
[Claim 4] In equipment check support system according to claim 1,
based on the working time, further comprising a standard work time calculating unit that calculates the standard work time after update, device check support system.
[Claim 5] In equipment check support system according to claim 1,
wherein the work progress management system, a check screen result of checking the check items constituting the work accepts the input of information indicating whether normal or not the operator terminal display further comprising, equipment check support system work information display unit to be displayed on.
[Claim 6] In equipment check support system according to claim 5,
wherein the work progress display unit, confirmed that the number of the check items checked result it was confirmed that the normal, checked result is abnormal It has been said to display a work examination screen that includes a number of check items on the display of the administrator terminal, equipment check support system.
[Claim 7] In equipment check support system according to claim 5,
wherein the job information display unit displays the checking screen including a message fed back from the manager terminal to the display, the device checks support system.
[8.] In equipment check support system according to claim 5,
wherein the operator terminal sends the information the input of which is accepted through the check window on the work progress management system,
the task progress management system, the check items a check item ID for identifying, stored in the work result storage unit in association with the information transmitted from the operator terminal,
equipment check support system.
[Claim 9] A worker terminal, work progress confirmation in equipment check support system comprising: a task progress management system connected via the operator terminal and the network, the administrator terminal connected via the work progress management system and the network a method,
work progress display of the work progress management system, the working time is a working time, the working progress check screen including standard work time and the standard time required for the working manager having a work progress confirmation screen display step of displaying on the display of the terminal,
work progress verification method.
[Claim 10] A work progress confirmation program to be executed by the work progress management system of the computer with a working progress display unit for displaying the screen for confirming the work progress on the display of the administrator terminal,
the work progress display unit have been working time and working time is, the work progress check screen including standard work time and the standard time required for the work to be displayed on the display of the administrator terminal, to execute the work progress check screen display step to said computer,
work progress confirmation program.