Event Monitoring With Support System Integration

Abstract: A site server agent monitors a site server for an event associated with an update process that spans multiple resources associated with multiple systems. The agent hands the monitoring off to a remote connected systems manager when a state associated with the event does not change to an expected value within a configured period of time or based on a configured condition. Connected systems manager continues to monitor the state and elevates the event to a level two incident after a second configured period of time or based on a second configured condition. When the state has still not changed after a third configured period of time or based on a third configured condition, a level one incident is generated in an incident management system associated with the site for support staff to immediately investigate the update process and resources of the systems.

Patent Information

Application #

Filing Date

29 June 2021

Publication Number

21/2022

Publication Type

INA

Invention Field

COMPUTER SCIENCE

Status

Email

patent@depenning.com

Parent Application

Patent Number

Legal Status

Grant Date

2025-03-12

Renewal Date

Applicants

NCR Corporation

864 Spring St. NW, Atlanta, GA 30308-1007, USA

Inventors

1. Thomas Kluge

Groenlust 21, 1035LD, Amsterdam, Netherlands

2. Izham Ismail

Petaling, Jaya, Malaysia

3. Thomas Alfred McQuinlan

6 Liberty Crescent, CORINELLA, Victoria 3984, Australia

4. Gwendelyn Maglasang Lorzano

C1-09-09 DreamCity, Jalan Anggerik, Bluwater Estate, 43300 Seri Kembangan, Selangor, Malaysia

5. Sanjeev Kumar Singh

10100 Grandview Square, Johns Creek GA 30097, USA

Specification

Claims:Please see the attachments. , Description:Please see the attachments.

Documents

Application Documents

#	Name	Date
1	202144029161-US 17104236-DASCODE-4778 [29-06-2021].pdf	2021-06-29
2	202144029161-STATEMENT OF UNDERTAKING (FORM 3) [29-06-2021(online)].pdf	2021-06-29
3	202144029161-REQUEST FOR EXAMINATION (FORM-18) [29-06-2021(online)].pdf	2021-06-29
4	202144029161-PROOF OF RIGHT [29-06-2021(online)].pdf	2021-06-29
5	202144029161-PRIORITY DOCUMENTS [29-06-2021(online)].pdf	2021-06-29
6	202144029161-POWER OF AUTHORITY [29-06-2021(online)].pdf	2021-06-29
7	202144029161-FORM 18 [29-06-2021(online)].pdf	2021-06-29
8	202144029161-FORM 1 [29-06-2021(online)].pdf	2021-06-29
9	202144029161-DRAWINGS [29-06-2021(online)].pdf	2021-06-29
10	202144029161-DECLARATION OF INVENTORSHIP (FORM 5) [29-06-2021(online)].pdf	2021-06-29
11	202144029161-COMPLETE SPECIFICATION [29-06-2021(online)].pdf	2021-06-29
12	202144029161-FORM 3 [06-07-2021(online)].pdf	2021-07-06
13	202144029161-Correspondence_Assignment_12-05-2022.pdf	2022-05-12
14	202144029161-FER.pdf	2022-06-27
15	202144029161-FORM 4(ii) [26-12-2022(online)].pdf	2022-12-26
16	202144029161-FORM 3 [16-01-2023(online)].pdf	2023-01-16
17	202144029161-PETITION UNDER RULE 137 [23-03-2023(online)].pdf	2023-03-23
18	202144029161-OTHERS [23-03-2023(online)].pdf	2023-03-23
19	202144029161-Information under section 8(2) [23-03-2023(online)].pdf	2023-03-23
20	202144029161-FORM-26 [23-03-2023(online)].pdf	2023-03-23
21	202144029161-FER_SER_REPLY [23-03-2023(online)].pdf	2023-03-23
22	202144029161-COMPLETE SPECIFICATION [23-03-2023(online)].pdf	2023-03-23
23	202144029161-CLAIMS [23-03-2023(online)].pdf	2023-03-23
24	202144029161-ABSTRACT [23-03-2023(online)].pdf	2023-03-23
25	202144029161-Correspondence_Power of Attorney_21-04-2023.pdf	2023-04-21
26	202144029161-RELEVANT DOCUMENTS [06-05-2024(online)].pdf	2024-05-06
27	202144029161-POA [06-05-2024(online)].pdf	2024-05-06
28	202144029161-FORM 13 [06-05-2024(online)].pdf	2024-05-06
29	202144029161-AMENDED DOCUMENTS [06-05-2024(online)].pdf	2024-05-06
30	202144029161-PatentCertificate12-03-2025.pdf	2025-03-12
31	202144029161-IntimationOfGrant12-03-2025.pdf	2025-03-12

Search Strategy

1	SearchHistory(1)E_24-06-2022.pdf