Claims:WE CLAIM:
1. A method for dynamic recommendation of experts for resolving queries, the method comprising:
identifying, by an expert recommendation system (103), a domain category of one or more queries received from a user;
identifying, by the expert recommendation system (103), availability of one or more experts in the domain category of the one or more queries;
generating, by the expert recommendation system (103), an expert score (205) for each of the one or more available experts based on one or more parameters (101) comprising user ratings for the one or more available experts, time taken by the one or more available experts for resolving queries in the domain category previously, total number of queries resolved by the one or more experts in the domain category and prior experience of the one or more available experts, wherein the expert score (205) for each of the one or more available experts is dynamically updated; and
recommending, by the expert recommendation system (103), one of the one or more available experts based on the expert score (205) for resolving the one or more queries.
2. The method as claimed in claim 1, wherein the one of the one or more available experts having highest expert score (205) is recommended for resolving the one or more queries.
3. The method as claimed in claim 1 further comprises establishing a real-time communication session between the user and the recommended expert for resolving the one or more queries.
4. The method as claimed in claim 3, wherein the one or more parameters (101) corresponding to the recommended expert are updated upon completion of the real-time communication session.
5. The method as claimed in claim 4, wherein the expert score (205) for the recommended expert is dynamically updated based on update of the one or more parameters (101).
6. An expert recommendation system (103) for dynamic recommendation of experts for resolving queries, the expert recommendation system (103) comprising:
a processor (107); and
a memory (109) communicatively coupled to the processor (107), wherein the memory (109) stores processor-executable instructions, which, on execution, causes the processor (107) to:
identify a domain category of one or more queries received from a user;
identify availability of one or more experts in the domain category of the one or more queries;
generate an expert score (205) for each of the one or more available experts based on one or more parameters (101) comprising user ratings for the one or more available experts, time taken by the one or more available experts to resolve queries in the domain category previously, total number of queries resolved by the one or more experts in the domain category and prior experience of the one or more available experts, wherein the expert score (205) for each of the one or more available experts is dynamically updated; and
recommend one of the one or more available experts based on the expert score (205) for resolving the one or more queries.
7. The expert recommendation system (103) as claimed in claim 6, wherein the processor (107) recommends the one of the one or more available experts having highest expert score (205) to resolve the one or more queries.
8. The expert recommendation system (103) as claimed in claim 6, wherein the processor (107) establishes a real-time communication session between the user and the recommended expert to resolve the one or more queries.
9. The expert recommendation system (103) as claimed in claim 8, wherein the processor (107) updates the one or more parameters (101) corresponding to the recommended expert upon completion of the real-time communication session.
10. The expert recommendation system (103) as claimed in claim 9, wherein the processor (107) dynamically updates the expert score (205) for the recommended expert based on update of the one or more parameters (101).

Dated this 8th day of November, 2016

SWETHA S.N
OF K & S PARTNERS
AGENT FOR THE APPLICANT
, Description:TECHNICAL FIELD
The present subject matter is related, in general to automated query handling, and more particularly, but not exclusively to a method and system for dynamic recommendation of experts for resolving queries.