Claims:WE CLAIM:
1. A method of dynamically updating a product manual (107), the method comprising:
receiving, by an information updating system (103), information related to a product (211) from one or more data sources (101) associated with the information updating system (103);
analysing, by the information updating system (103), the information related to the product (211) using predetermined techniques for identifying one or more issues (213) associated with handling the product;
extracting, by the information updating system (103), resolution information (215) for resolving each of the one or more issues (213) from one or more resolution databases (105);
identifying, by the information updating system (103), a portion of the resolution information (215) missing in existing resolution information (217) of the product manual (107) based on a comparison of the resolution information (215) with the existing resolution information (217); and
updating, by the information updating system (103), the product manual (107) with missing portion (221) of the existing resolution information (217) based on a logical resolution graph (219) corresponding to the existing resolution information (217) in the product manual (107).

2. The method as claimed in claim 1, wherein the information related to the product (211) comprises at least one of user queries related to the product and user feedback on the product.

3. The method as claimed in claim 1, wherein analysing the information related to the product (211) comprises:
processing the information related to the product (211) for identifying one or more product-specific keywords, one or more user actions, and corresponding user sentiment; and
identifying the one or more issues (213) associated with handling the product based on correlation among the one or more product-specific keywords, the one or more user actions, and the corresponding user sentiment.
4. The method as claimed in claim 1, wherein the one or more data sources (101) include at least one of user assistance systems, social media sites, or user feedback platforms.

5. The method as claimed in claim 1, wherein the one or more resolution databases (105) comprise at least one of log information corresponding to previously resolved issues, product manuals of similar products, or resolutions provided by technical experts.

6. The method as claimed in claim 1, wherein the logical resolution graph (219) comprises a list of plurality of components associated with the product, issues associated with the plurality of components, and logical dependencies among the plurality of components.

7. The method as claimed in claim 1, wherein updating the product manual (107) comprises identifying a position of insertion in the logical resolution graph (219) for updating the missing portion (221) of the existing resolution information (217) in the product manual (107).

8. The method as claimed in claim 1 further comprises providing real-time notification to users of the product about updates in the product manual (107).

9. An information updating system (103) for dynamically updating a product manual (107), the information updating system (103) comprising:
a processor (203); and
a memory (205), communicatively coupled to the processor (203), wherein the memory (205) stores processor-executable instructions, which on execution, cause the processor (203) to:
receive information related to a product from one or more data sources (101) associated with the information updating system (103);
analyse the information related to the product (211) using predetermined techniques to identify one or more issues (213) associated with handling the product;
extract resolution information (215) for resolving each of the one or more issues (213) from one or more resolution databases (105);
identify a portion of the resolution information (215) missing in existing resolution information (217) of the product manual (107) based on a comparison of the resolution information (215) with the existing resolution information (217); and
update the product manual (107) with missing portion (221) of the existing resolution information (217) based on a logical resolution graph (219) corresponding to the existing resolution information (217) in the product manual (107).

10. The information updating system (103) as claimed in claim 9, wherein the information related to the product (211) comprises at least one of user queries related to the product and user feedback on the product.

11. The information updating system (103) as claimed in claim 9, wherein to analyse the information related to the product (211), the processor (203) is configured to:
process the information related to the product (211) to identify one or more product-specific keywords, one or more user actions, and corresponding user sentiment; and
identify the one or more issues (213) associated with handling the product based on correlation among the one or more product-specific keywords, the one or more user actions, and the corresponding user sentiment.

12. The information updating system (103) as claimed in claim 9, wherein the one or more data sources (101) include at least one of user assistance systems, social media sites, or user feedback platforms.

13. The information updating system (103) as claimed in claim 9, wherein the one or more resolution databases (105) comprise at least one of log information corresponding to previously resolved issues, product manuals of similar products, or resolutions provided by technical experts.

14. The information updating system (103) as claimed in claim 9, wherein the logical resolution graph (219) comprises a list of plurality of components associated with the product, issues associated with the plurality of components, and logical dependencies among the plurality of components.

15. The information updating system (103) as claimed in claim 9, wherein the processor (203) identifies a position of insertion in the logical resolution graph (219) to update the missing portion (221) of the existing resolution information (217) in the product manual (107).

16. The information updating system (103) as claimed in claim 9, wherein the processor (203) provides real-time notification to users of the product about updates in the product manual (107).

Dated this 30th day of November 2018

R. RAMYA RAO
OF K&S PARTNERS
ATTORNEY FOR THE APPLICANT
IN/PA-1607
, Description:TECHNICAL FIELD
The present subject matter is, in general, related to dynamically updating a database and more particularly, but not exclusively, to a method and system for dynamically updating a product manual.