Claims:We claim:
1. A method for ensuring quality of deliverables, the method comprising:
receiving a service request associated with the deliverables;
identifying one or more service tasks related to the deliverables, wherein the one or more service tasks are saved in a template along with one or more checklists;
updating the one or more checklists at one or more quality check levels;
comparing the update of the one or more checklists with the one or more quality check levels; and
calculating a quality factor for the service tasks associated with the deliverables.
2. The method as claimed in claim 1, wherein the deliverables includes products and services.
3. The method as claimed in claim 1, wherein identifying the one or more service tasks include; obtaining service and defect data by inspecting the deliverables.
4. The method as claimed in claim 1, wherein identifying the one more service tasks include; receiving service and defect data of the deliverables by a client.
5. The method as claimed in claim 1, wherein updating the one or more checklists comprises:
performing service and countermeasures based on the one or more service tasks; and
updating the one or more checklists based on the performed service and countermeasures.
6. The method as claimed in claim 1, wherein comparing the update of the one or more checklists comprises:
selecting a first version of the one or more checklists updated at a first quality check level;
selecting a second version of the one or more checklists updated at a second quality check level;
comparing the first and the second versions of the checklists ; and
calculating number of completed service tasks wherein the completed service tasks are identified based on the comparison.
7. The method as claimed in claim 1, wherein calculating a quality factor includes calculating first time right ratio.
8. A system for ensuring quality of deliverables, the method comprising:
a processor;
a memory coupled to the processor, wherein the memory storing a plurality of modules, wherein the plurality of modules are configured to:
receive a service request associated with the deliverables;
identify one or more service tasks related to the deliverables,
wherein the one or more service tasks are saved in a template along with one or more checklists;
update the one or more checklists at one or more quality check levels;
compare the update of the one or more checklists with the one or more quality check levels; and
calculate quality factor for the service tasks associated with the deliverables. , Description:FORM 2
THE PATENTS ACT 1970
[39 OF 1970]
&
THE PATENTS RULES, 2003

COMPLETE SPECIFICATION
[See section 10; rule 13]

TITLE: “METHOD AND SYSTEM FOR ENSURING QUALITY OF DELIVERABLES”

Name and Address of the Applicant:

Altran Technologies India Pvt. Ltd.
RMZ Ecospace
2nd Floor, Block 9B,
Pritech Park SEZ,
Bellandur Village, Varthur Hobli,
Bangalore - 560103, Karnataka, INDIA

Nationality: INDIA

The following specification particularly describes the invention and a manner in which it is to be performed.
TECHNICAL FIELD
The present disclosure in general relates to project management. More particularly, the present disclosure relates to method and system for ensuring quality of deliverables.

BACKGROUND
In the current business management, effective project management and providing qualitative services are key factors in the success of many enterprises. Hence, product manufacturing companies, service providers and organizations around the world have an increasing need for project and quality management platforms in order to produce a product of desired quality or to provide a service of desired quality. In order to ensure the product or service quality, manufacturers or service providers typically allow their deliverables to be checked by quality control engineers/inspectors.
Quality management often includes creation, dissemination and filing-out of various checklists during the development or service provision. The checklists provide project managers and other maintenance professionals with guidance in ensuring customer requirements are being met. Generally, such checklists comprise questionnaires that ensure a person involved in the project (for example a service engineer) has considered various aspects related to functionality, reliability and quality of the product being manufactured or serviced.
Conventionally, the quality management checklists are created using a word /excel processor and distributed manually / emailing with the concerned professionals. The concerned professionals are required to fill the checklist once and share the same with client(s) once the project gets completed or deliverable made. Such manual process of managing checklists are tedious, not readily accessible by the other professionals, may result in repeated errors. Further, improper management may result in quality defects which has significant costs associated for example time, money, resources and loss of reputation.

SUMMARY OF THE INVENTION
This summary is provided to introduce aspects related to system(s) and method(s) for ensuring the quality of deliverables and the aspects are further described below in the detailed description. This summary is not intended to identify essential features of the claimed subject matter nor it is intended for use in determining or limiting the scope of the claimed subject matter.
The present disclosure relates to a method and system of ensuring quality of deliverables. The primary object of the present disclosure is to enhance the quality of services/deliverables by proving a first time right method for delivering such services/method. The method comprises steps of receiving a service request associated with the deliverables, identifying one or more service tasks related to the deliverables and storing the requirements of the service tasks as checkpoints in checklists. Further, the method comprises of receiving updates on these checkpoints at one or more quality check levels, comparing the updates of the checkpoints at various check levels and calculating a quality factor for the service tasks associated with the deliverables.
These and the other objects of the present disclosure are achieved by the system, wherein the system is configured to receive a service request associated with the deliverables, identify one or more service tasks related to the deliverables and to store requirements of the service tasks as checkpoints. Further, the system 100 is configured to receive updates on the checkpoints at various quality check levels, compare the updates of these checkpoints at various quality check levels and to calculate a quality factor for the service tasks associated with the deliverables.

BRIEF DESCRIPTION OF DRAWINGS
The detailed description is described with reference to the accompanying figures. In the figures, the left-most digit(s) of a reference number identifies the figure in which the reference number first appears. The same numbers are used throughout the drawings to refer like features and components.
Figure 1 illustrates a network implementation of a system for ensuring quality of deliverables.
Figure 2 is a block diagram of an example system for ensuring quality of deliverables in accordance with an embodiment of the description.
Figure 3 is a flowchart illustrating quality management approach in accordance with an embodiment of the present disclosure.
Figure 4 illustrates an example user interface providing a checklist template in accordance with an embodiment of the present disclosure.

DETAILED DESCRIPTION
While aspects of described method and system for ensuring quality of deliverables may be implemented in any number of different computing systems, environments, and/or configurations, the embodiments are described in the context of the following exemplary system.
Referring now to Figure 1, a network implementation 100 of system 102 for ensuring quality of deliverables. In a particular illustrative embodiment the system 102 is configured to receive a service request associated with the deliverables, identify one or more service tasks related to the deliverables and to store one or more service tasks as one or more checklists. Further, the system 102 is configured to receive updates on the one or more checklists at one or more quality check levels, compare the updates of the one or more checklists updated at one or more quality check levels and to calculate a quality factor for the service tasks associated with the deliverables. In one embodiment of the present disclosure, the checklist comprises one or more checkpoints wherein checkpoint represents requirements of the service tasks.
In one implementation, the system 102 is operatively coupled to one or more user computers/devices 104-1, 104-2…104-N over a computer network 106. Further, the system 102 is operatively coupled to one or more client computers over the computer network 106. The system 102 receives a service request for service or development of a project from the client computer over the computer network 106. The received service requests are sent to the one or more user devices 104-1, 104-2…104-N over the computer network 106. Over the computer network 106, the system 102 receives signals corresponding to one or more evaluations and updates of the project from the user devices 104-1, 104-2…104-N.
In one embodiment of the present disclosure, the system 102 is adapted to provide visibility of project documentation (checklist) and to provide collaboration and version control for the project documentation by one or more users at various quality check levels.
In another embodiment of the present disclosure, the system 102 is adapted to receive checklist updates at various quality check levels and to provide a quality factor indicating the quality of the deliverables.
In another embodiment of the present disclosure, the system 102 is adapted to receive client feedback information related to performance of the deliverables and to provide a quality factor indicating client satisfaction.
Still referring to Figure 1, although the present subject matter is explained considering that the system 102 is implemented as an application on a server. The system may also include one or more servers for implementing the application. The server comprises an advertisement server or an identification server or a work server or an identity management server.
It may be understood that the system 102 may also be implemented in a variety of computing systems, such as a laptop computer, a desktop computer, a notebook, a workstation, a server, a network server, and the like. In one implementation, the system 102 may be implemented in a cloud-based environment. The system may comprise one or more servers. The server may comprise a mobile vehicle station server, and a location server. The components and modules of the server are implemented as software and/or hardware components, such as a field programmable gate array (FPGA), an application specific integrated circuit (ASIC), and the like which performs certain tasks.
It will be understood that the system 102 may be accessed by multiple users through one or more user devices 104-1, 104-2…104-N, the user devices 104 collectively referred to as user device 104 hereinafter, or applications residing on the user devices 104. Examples of the user devices 104 may include, but are not limited to, a portable computer, a personal digital assistant, a handheld device, and a workstation. The user devices 104 are communicatively coupled to the system 102 through a network 106.
In one implementation, the network 106 may be a wireless network, a wired network or a combination thereof. The network 106 can be implemented as one of the different types of networks, such as intranet, local area network (LAN), wide area network (WAN), the internet, and the like. The network 106 may either be a dedicated network or a shared network. The shared network represents an association of the different types of networks that use a variety of protocols, for example, Hypertext Transfer Protocol (HTTP), Transmission Control Protocol/Internet Protocol (TCP/IP), Wireless Application Protocol (WAP), and the like, to communicate with one another. Further the network 106 may include a variety of network devices, including routers, bridges, servers, computing devices, storage devices, and the like.
Figure 2 is a block diagram of an example system for ensuring quality of deliverables in accordance with an embodiment of the description. The system 100 may be accessed by one or more user devices 104-1, 104-2…104-N (for example, through web browsers, stand-alone application etc.). As shown, the system comprises a processor 200 and a database 202 accessible to the processor 200. Further the system 100 comprises a receiver module 204, a task identification module 206 and a checklist management module 208. For example, the receiver module 204 receives one or more service request associated with the deliverables from a client/vendor wherein the deliverables may include a products and services. In one implementation, the receiver module 204 may receive the service requests through an electronic media. On the other hand, the service requests are manually updated by a first user. In another embodiment of the present disclosure, the task identification module 206 receives and identifies the service and defects data associated with the deliverables.
In another embodiment of the present disclosure, the checklist management module 208 permits a first user/service engineer to create a checklist within the database 202 wherein the checklist comprises one or more service tasks that need to be performed by the first user. The checklist management module enables multiple users to access the checklists stored in the database 202.
In one embodiment of the present disclosure, the first user inspects the deliverables, identifies the service tasks to be performed and creates the checklist accordingly. The checklist is then stored in the database 202. On the other hand, the first user creates the checklist based on the service requirement of the client. The checklist comprises one or more service tasks or maintenance activities/tasks for example, component level service, composite parts inspection, cleaning, lubrication, retightening etc.
Figure 3 is a flowchart illustrating quality management approach in accordance with an embodiment of the present disclosure. In step 302, the first user receives a service request for deliverables wherein the deliverable may be a product. In one embodiment of the present disclosure, the system 102 receives the service request and stores in the database.
In step 304, the first user identifies one or more service tasks and creates a checklist accordingly. The first user (for example a service professional) discovers one or more defects associated with the deliverable by handling the deliverables, identifies the service tasks to rectify the defects and prepares the checklist. Hence, the checklist comprises one or more service tasks and countermeasures that need to be performed to rectify the defects. On the other hand, the checklist comprises further information such as project name, project ID, deliverable details, delivery date, service professionals details associated with the project etc. Further the checklist may include one or more questionnaires regarding the naming convention for the deliverables, configuration status, release plan and other project management questionnaires.
In step 306, the first user executes the services tasks and countermeasures to rectify one or more defects associated with the deliverables. On executing/performing the service tasks, in other words, on completing first quality check level the first user updates the checklist according to the performed service tasks as shown in step 308. The updated checklist is stored in the database 202 with a version identifier (quality check level 1).
On the other hand, a second user for example a quality analyst accesses the updated checklist through one or more user devices 104-1, 104-2…104-N to evaluate whether various service tasks and requirements within the checklist have been met in the first quality check level. Based on the evaluation, the second user updates checklist with new a version identification number (quality check level 1). In one embodiment of the present disclosure, the checklist provides a check box or yes/no selection for each requirement and service tasks.
In step 310, the system 102 calculates quality factor. In one embodiment of the present disclosure, the system 102 calculates the quality factor by comparing the first and the second version of the checklists updated at the first and the second quality check levels. For example,
Quality factor=(Number of service tasks passed)/(Total Number of service tasks)×100
In step 312, the system compares the quality factor with a predefined minimum quality factor wherein the minimum quality factor defines the minimum number of service tasks that need to passed/performed before delivery of the deliverables. If the quality factor is less than the minimum quality factor, then the process is repeated from step 306 until the quality factor is equal to the minimum quality factor and control is transferred to step 314 to deliver the deliverables. Hence the disclosed process/method ensures a first time right deliverable before delivery.
Figure 4 illustrates an example user interface providing a checklist template in accordance with an embodiment of the present disclosure. As shown, the checklist enables one or more users to update the checklist at one or more quality check levels.
In one embodiment of the present disclosure, the system 102 is adapted to receive client feedback information (client checklist) related to performance of the deliverables and to provide a quality factor indicating client satisfaction.
For example, the system 102 may also receive a client checklist from the client wherein the client checklist comprises service tasks needs to be performed for the deliverables and status of the one or more service tasks after delivery. The system 102 calculates the quality factor by comparing the client checklist and the updated final check list as described above.
In another embodiment of the present disclosure, the system also receives data regarding the deliverables wherein the data comprises number of deliverables with first time right and the total number of deliverables. Then the system calculates the quality control factor (after delivery) –
Quality factor (after delivery)=(No.of Deliverables First Time Right)/(Total Number of Deliverables)×100
The method and system of the present enables continuous performance improvement by providing visibility of project documentation (for example checklist) and permitting collaboration and version control of the checklist. Hence the method disclosed in the present disclosure ensures first time right of products/service before the delivery of the same.
The written description describes the subject matter herein to enable any person skilled in the art to make and use the embodiments of the invention. The scope of the subject matter embodiments are defined by the claims and may include other modifications that occur to those skilled in the art. Such other modifications are intended to be within the scope of the claims if they have similar elements that do not differ from the literal language of the claims or if they include equivalent elements with insubstantial differences from the literal language of the claims.

We claim:
A method for ensuring quality of deliverables, the method comprising:
receiving a service request associated with the deliverables;
identifying one or more service tasks related to the deliverables, wherein the one or more service tasks are saved in a template along with one or more checklists;
updating the one or more checklists at one or more quality check levels;
comparing the update of the one or more checklists with the one or more quality check levels; and
calculating a quality factor for the service tasks associated with the deliverables.
The method as claimed in claim 1, wherein the deliverables includes products and services.
The method as claimed in claim 1, wherein identifying the one or more service tasks include; obtaining service and defect data by inspecting the deliverables.
The method as claimed in claim 1, wherein identifying the one more service tasks include; receiving service and defect data of the deliverables by a client.
The method as claimed in claim 1, wherein updating the one or more checklists comprises:
performing service and countermeasures based on the one or more service tasks; and
updating the one or more checklists based on the performed service and countermeasures.
The method as claimed in claim 1, wherein comparing the update of the one or more checklists comprises:
selecting a first version of the one or more checklists updated at a first quality check level;
selecting a second version of the one or more checklists updated at a second quality check level;
comparing the first and the second versions of the checklists ; and
calculating number of completed service tasks wherein the completed service tasks are identified based on the comparison.
The method as claimed in claim 1, wherein calculating a quality factor includes calculating first time right ratio.
A system for ensuring quality of deliverables, the method comprising:
a processor;
a memory coupled to the processor, wherein the memory storing a plurality of modules, wherein the plurality of modules are configured to:
receive a service request associated with the deliverables;
identify one or more service tasks related to the deliverables,
wherein the one or more service tasks are saved in a template along with one or more checklists;
update the one or more checklists at one or more quality check levels;
compare the update of the one or more checklists with the one or more quality check levels; and
calculate quality factor for the service tasks associated with the deliverables.

Dated this 10th Day of November, 2015. (Shivani Shrivastava)
for LexOrbis Consulting Pvt. Ltd.
Agent for the applicant

ABSTRACT
System and apparatus for ensuring quality of deliverables is disclosed. The method comprises creating a checklist wherein the checklist comprises one or more service tasks associated with the deliverables, performing service and countermeasures based on the one or more service tasks at various quality check levels, updating the checklist at various quality check levels, comparing the updated checklists at various quality check levels and delivering the deliverables on meeting a predefined quality factor.