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Method And System For Facilitating Fault Rectification In Power Backup Devices

Abstract: Disclosed herein is method and system for facilitating fault rectification in power backup devices using a fault rectification system configured in the power backup device. The fault rectification system detects occurrence of fault events in the power backup device and retrieves information required for rectification of the fault events based on the complexity level of the fault event. The rectification information is provided to the user, thereby facilitating the user in rectification of the detected fault event, without requirement of the expert service personnel. The method of instant disclosure helps in reducing total turnaround time of rectifying the faults in the power backup devices by eliminating involvement of expert/customer service personnel in the rectification of the faults. FIG. 1

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Notices, Deadlines & Correspondence

Patent Information

Application #
Filing Date
25 May 2017
Publication Number
48/2018
Publication Type
INA
Invention Field
COMPUTER SCIENCE
Status
Email
bangalore@knspartners.com
Parent Application
Patent Number
Legal Status
Grant Date
2023-07-31
Renewal Date

Applicants

WIPRO LIMITED
Doddakannelli, Sarjapur Road, Bangalore 560035, Karnataka, India.

Inventors

1. KOTHAMANGALA ANANDAIAH SHETTY NAGARAJA
No.222, Sharadha College Road, Ward NO:02, Muthyalpet, Mulbagal-563131, Karnataka, India.

Specification

Claims:WE CLAIM:
1. A method of facilitating fault rectification in power backup device (101), the method comprising:
detecting, by a fault rectification system (103) configured in the power backup device (101), occurrence of a fault event in the power backup device (101) and complexity level of the detected fault event based on one or more pre-configured interrupts;
generating, by the fault rectification system (103), a fault identifier query (213) corresponding to the detected fault event when the complexity level of the detected fault event is less than a predetermined complexity level;
retrieving, by the fault rectification system (103), fault rectification information (106) corresponding to the fault identifier query (213) from one or more data sources (105), associated with the power backup device (101), wherein the fault rectification information (106) comprises information related to rectification of the fault event; and
providing, by the fault rectification system (103), the retrieved fault rectification information (106) to one or more users (111) of the power backup device (101) for facilitating fault rectification in the power backup device (101).

2. The method as claimed in claim 1, wherein generating the fault identifier query (213) is based on at least one of historical information related to the detected fault event, type of the detected fault event, and fault rectification information (106) previously provided to the one or more users (111) for similar fault events.

3. The method as claimed in claim 1 further comprises notifying the one or more users (111) to obtain external assistance for rectifying the detected fault event, when the complexity level of the detected fault event is higher than the predetermined complexity level.

4. The method as claimed in claim 1, wherein the fault rectification information (106) is provided to the one or more users (111) based on at least one of a video tutorial, an audio tutorial, or a graphical animation based assistance.

5. The method as claimed in claim 1, wherein the fault rectification information (106) is provided on at least one of a display interface (107) configured in the power backup device (101) or one or more preconfigured user devices (109) associated with the one or more users (111).

6. A fault rectification system (103) for facilitating fault rectification in power backup device (101), the fault rectification system (103) comprising:
a processor (203); and
a memory (205) communicatively coupled to the processor (203), wherein the memory (205) stores processor-executable instructions, which, on execution, causes the processor (203) to:
detect occurrence of a fault event in the power backup device (101) and complexity level of the detected fault event based on one or more pre-configured interrupts;
generate a fault identifier query (213) corresponding to the detected fault event when the complexity level of the detected fault event is less than a predetermined complexity level;
retrieve fault rectification information (106) corresponding to the fault identifier query (213) from one or more data sources (105), associated with the power backup device (101), wherein the fault rectification information (106) comprises information related to rectification of the fault event; and
provide the retrieved fault rectification information (106) to one or more users (111) of the power backup device (101) for facilitating fault rectification in the power backup device (101).

7. The fault rectification system (103) as claimed in claim 6 is configured in the power backup device (101).

8. The fault rectification system (103) as claimed in claim 6, wherein the processor (203) generates fault identifier query (213) based on at least one of historical information related to the detected fault event, type of the detected fault event, and fault rectification information (106) previously provided to the one or more users (111) for similar fault events.
9. The fault rectification system (103) as claimed in claim 6, wherein the processor (203) notifies the one or more users (111) to obtain external assistance to rectify the detected fault event when the complexity level of the detected fault event is higher than the predetermined complexity level.

10. The fault rectification system (103) as claimed in claim 6, wherein the processor (203) provides fault rectification information (106) to the one or more users (111) based on at least one of a video tutorial, an audio tutorial, or a graphical animation based assistance.

11. The fault rectification system (103) as claimed in claim 6, wherein the processor (203) provides the fault rectification information (106) on at least one of a display interface (107) configured in the power backup device (101) or one or more preconfigured user devices (109) associated with the one or more users (111).

Dated this 25th day of May 2017

SWETHA S. N
OF K&S PARTNERS
ATTORNEY FOR THE APPLICANT
, Description:TECHNICAL FIELD
The present subject matter is related, in general to power backup devices and more particularly, but not exclusively to a method and system for facilitating fault rectification in power backup devices.

Documents

Application Documents

# Name Date
1 Power of Attorney [25-05-2017(online)].pdf 2017-05-25
2 Form 5 [25-05-2017(online)].pdf 2017-05-25
3 Form 3 [25-05-2017(online)].pdf 2017-05-25
4 Form 18 [25-05-2017(online)].pdf_73.pdf 2017-05-25
5 Form 18 [25-05-2017(online)].pdf 2017-05-25
6 Form 1 [25-05-2017(online)].pdf 2017-05-25
7 Drawing [25-05-2017(online)].pdf 2017-05-25
8 Description(Complete) [25-05-2017(online)].pdf_74.pdf 2017-05-25
9 Description(Complete) [25-05-2017(online)].pdf 2017-05-25
10 REQUEST FOR CERTIFIED COPY [26-05-2017(online)].pdf 2017-05-26
11 201741018394-Proof of Right (MANDATORY) [13-07-2017(online)].pdf 2017-07-13
12 Correspondence by Agent_Form 1_18-07-2017.pdf 2017-07-18
13 201741018394-FER.pdf 2020-06-30
14 201741018394-FORM 3 [27-12-2020(online)].pdf 2020-12-27
15 201741018394-PETITION UNDER RULE 137 [28-12-2020(online)].pdf 2020-12-28
16 201741018394-OTHERS [28-12-2020(online)].pdf 2020-12-28
17 201741018394-FER_SER_REPLY [28-12-2020(online)].pdf 2020-12-28
18 201741018394-DRAWING [28-12-2020(online)].pdf 2020-12-28
19 201741018394-COMPLETE SPECIFICATION [28-12-2020(online)].pdf 2020-12-28
20 201741018394-CLAIMS [28-12-2020(online)].pdf 2020-12-28
21 201741018394-US(14)-HearingNotice-(HearingDate-04-07-2023).pdf 2023-06-06
22 201741018394-POA [16-06-2023(online)].pdf 2023-06-16
23 201741018394-FORM 13 [16-06-2023(online)].pdf 2023-06-16
24 201741018394-Correspondence to notify the Controller [16-06-2023(online)].pdf 2023-06-16
25 201741018394-AMENDED DOCUMENTS [16-06-2023(online)].pdf 2023-06-16
26 201741018394-Written submissions and relevant documents [19-07-2023(online)].pdf 2023-07-19
27 201741018394-PatentCertificate31-07-2023.pdf 2023-07-31
28 201741018394-IntimationOfGrant31-07-2023.pdf 2023-07-31

Search Strategy

1 SEARCHE_29-06-2020.pdf
2 search1AE_18-03-2021.pdf

ERegister / Renewals

3rd: 16 Oct 2023

From 25/05/2019 - To 25/05/2020

4th: 16 Oct 2023

From 25/05/2020 - To 25/05/2021

5th: 16 Oct 2023

From 25/05/2021 - To 25/05/2022

6th: 16 Oct 2023

From 25/05/2022 - To 25/05/2023

7th: 16 Oct 2023

From 25/05/2023 - To 25/05/2024

8th: 22 May 2024

From 25/05/2024 - To 25/05/2025

9th: 21 May 2025

From 25/05/2025 - To 25/05/2026