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Method And System For Identifying User Intent From User Statements

Abstract: The present disclosure discloses method and a user intent identification system for identifying user intent from user statements. The user intent identification system receives input statement provided by a user from a Natural Language Understanding (NLU) engine. The input statement is processed to remove one or more irrelevant content. A plurality of features for each word in the processed input statement is extracted. The plurality of features comprises Parts of Speech (POS) label, dependency parse tree and word embeddings. The user intent determination system predicts class for each word in the processed input statement from a plurality of predefined classes using a neural network model. The neural network model predicts class for each word based on input vector generated for the each word based on the plurality of features. Thereafter, the user intent is identified based on class predicted for each word in processed input statement

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Notices, Deadlines & Correspondence

Patent Information

Application #
Filing Date
14 February 2019
Publication Number
34/2020
Publication Type
INA
Invention Field
COMPUTER SCIENCE
Status
Email
bangalore@knspartners.com
Parent Application
Patent Number
Legal Status
Grant Date
2024-05-27
Renewal Date

Applicants

WIPRO LIMITED
Doddakannelli, Sarjapur Road, Bangalore 560035, Karnataka, India.

Inventors

1. ARINDAM CHATTERJEE
56, Rabindra Nath Road, P.O. – Gondalpara, Chandannagar 712137, West Bengal, India.
2. RAHUL ARYA
B519, Anand Nagar, Bahudapur, Gwalior 474012, Madhya Pradesh, India.

Specification

1. A method for identifying user intent from user statements, the method comprising:
receiving, by a user intent determination system (101), an input statement provided by
a user from a Natural Language Understanding (NLU) engine, wherein the input statement is processed to remove one or more irrelevant content;
extracting, by the user intent determination system (101), a plurality of features for each word in the processed input statement, wherein the plurality of features comprises Parts of Speech (POS) label, dependency parse tree and word embeddings;
predicting, by the user intent determination system (101), a class for the each word in the processed input statement from a plurality of predefined classes using a neural network model, wherein the neural network model predicts the class for the each word based on an input vector generated for the each word based on the plurality of features; and
identifying, by the user intent determination system (101), the user intent based on the class predicted for the each word in the processed input statement, wherein the user intent is provided to the NLU engine to provide a response to the input statement based on the user intent.
2. The method as claimed in claim 1, wherein the dependency parse tree is generated based on intrinsic dependencies of the each word with each of other words in the processed input statement.
3. The method as claimed in claim 1, wherein the word embeddings are identified using an artificial word embedding neural network trained using text corpus of a plurality of natural language sentences, the word embeddings being representation of each of the one or more words in a low-dimensional vector space.
4. The method as claimed in claim 1, wherein the neural network model is trained using text corpus containing a plurality of natural language sentences tagged with the plurality of predefined classes.
5. The method as claimed in claim 1, wherein the input vector comprises the POS label for a target word selected from a plurality of words present in the input statement, the POS label of predetermined number of words prior to the target word, word embeddings of the target

word, word embedding of head word in dependency parse tree and a dependency label for the target word.
6. The method as claimed in claim 1, wherein the plurality of predefined classes comprise Begin-Central Idea (BCI), Inside Central Idea (ICI), Begin-Central Action (BCA), Inside-Central Action (ICA), Begin-Central Idea Attributes (BCIA), Inside-Central Idea Attributes (ICIA) and others.
7. The method as claimed in claim 1, wherein the user intent is represented as central idea, actions and features.
8. A user intent determination system (101) for identifying user intent from user statements, comprising:
a processor (111); and
a memory (109) communicatively coupled to the processor (111), wherein the memory (109) stores processor instructions, which, on execution, causes the processor (111) to:
receive an input statement provided by a user from a Natural Language Understanding (NLU) engine, wherein the input statement is processed to remove one or more irrelevant content;
extract a plurality of features for each word in the processed input statement, wherein the plurality of features comprises Parts of Speech (POS) label, dependency parse tree and word embeddings;
predict a class for each word in the processed input statement from a plurality of predefined classes using a neural network model, wherein the neural network model predicts the class for each word based on an input vector generated for each word based on the plurality of features; and
identify the user intent based on the class predicted for each word in the processed input statement, wherein the user intent is provided to the NLU engine to provide a response to the input statement based on the user intent.
9. The user intent determination system (101) as claimed in claim 8, wherein the
dependency parse tree is generated based on e intrinsic dependencies of the each word with
each of other words in the processed input statement.

10. The user intent determination system (101) as claimed in claim 8, wherein the word embeddings are representation of the word in a low-dimensional vector space, the word embeddings is identified using an artificial word embedding neural network trained using text corpus of a plurality of natural language sentences.
11. The user intent determination system (101) as claimed in claim 8, wherein the processor trains the neural network model using text corpus containing a plurality of natural language sentences tagged with the plurality of predefined classes.
12. The user intent determination system (101) as claimed in claim 8, wherein the input vector comprises the POS label for a target word selected from a plurality of words present in the input statement, the POS label of predetermined number of words prior to the target word, word embeddings of the target word, word embedding of head word in dependency parse tree and dependency labels for the target word.
13. The user intent determination system (101) as claimed in claim 8, wherein the plurality of predefined classes comprises Begin-Central Idea (BCI), Inside Central Idea (ICI), Begin-Central Action (BCA), Inside- Central Action (ICA), Begin-Central Idea Attributes (BCIA), Inside-Central Idea Attributes (ICIA) and others.
14. The user intent determination system (101) as claimed in claim 8, wherein the user intent is represented as central idea, actions and features.

Documents

Orders

Section Controller Decision Date

Application Documents

# Name Date
1 201941005832-IntimationOfGrant27-05-2024.pdf 2024-05-27
1 201941005832-STATEMENT OF UNDERTAKING (FORM 3) [14-02-2019(online)].pdf 2019-02-14
2 201941005832-PatentCertificate27-05-2024.pdf 2024-05-27
2 201941005832-REQUEST FOR EXAMINATION (FORM-18) [14-02-2019(online)].pdf 2019-02-14
3 201941005832-POWER OF AUTHORITY [14-02-2019(online)].pdf 2019-02-14
3 201941005832-FORM 3 [20-02-2024(online)].pdf 2024-02-20
4 201941005832-Written submissions and relevant documents [20-02-2024(online)].pdf 2024-02-20
4 201941005832-FORM 18 [14-02-2019(online)].pdf 2019-02-14
5 201941005832-FORM 1 [14-02-2019(online)].pdf 2019-02-14
5 201941005832-AMENDED DOCUMENTS [09-01-2024(online)].pdf 2024-01-09
6 201941005832-DRAWINGS [14-02-2019(online)].pdf 2019-02-14
6 201941005832-Correspondence to notify the Controller [09-01-2024(online)].pdf 2024-01-09
7 201941005832-FORM 13 [09-01-2024(online)].pdf 2024-01-09
7 201941005832-DECLARATION OF INVENTORSHIP (FORM 5) [14-02-2019(online)].pdf 2019-02-14
8 201941005832-POA [09-01-2024(online)].pdf 2024-01-09
8 201941005832-COMPLETE SPECIFICATION [14-02-2019(online)].pdf 2019-02-14
9 201941005832-Request Letter-Correspondence [15-02-2019(online)].pdf 2019-02-15
9 201941005832-US(14)-HearingNotice-(HearingDate-05-02-2024).pdf 2024-01-01
10 201941005832-FER.pdf 2021-10-17
10 201941005832-Power of Attorney [15-02-2019(online)].pdf 2019-02-15
11 201941005832-CLAIMS [02-09-2021(online)].pdf 2021-09-02
11 201941005832-Form 1 (Submitted on date of filing) [15-02-2019(online)].pdf 2019-02-15
12 201941005832-COMPLETE SPECIFICATION [02-09-2021(online)].pdf 2021-09-02
12 abstract 201941005832.jpg 2019-02-18
13 201941005832-CORRESPONDENCE [02-09-2021(online)].pdf 2021-09-02
13 201941005832-Proof of Right (MANDATORY) [14-08-2019(online)].pdf 2019-08-14
14 201941005832-DRAWING [02-09-2021(online)].pdf 2021-09-02
14 Correspondence by Agent_Form1_19-08-2019.pdf 2019-08-19
15 201941005832-FER_SER_REPLY [02-09-2021(online)].pdf 2021-09-02
15 201941005832-RELEVANT DOCUMENTS [02-09-2021(online)].pdf 2021-09-02
16 201941005832-FORM 3 [02-09-2021(online)].pdf 2021-09-02
16 201941005832-PETITION UNDER RULE 137 [02-09-2021(online)].pdf 2021-09-02
17 201941005832-OTHERS [02-09-2021(online)].pdf 2021-09-02
17 201941005832-Information under section 8(2) [02-09-2021(online)].pdf 2021-09-02
18 201941005832-Information under section 8(2) [02-09-2021(online)].pdf 2021-09-02
18 201941005832-OTHERS [02-09-2021(online)].pdf 2021-09-02
19 201941005832-FORM 3 [02-09-2021(online)].pdf 2021-09-02
19 201941005832-PETITION UNDER RULE 137 [02-09-2021(online)].pdf 2021-09-02
20 201941005832-FER_SER_REPLY [02-09-2021(online)].pdf 2021-09-02
20 201941005832-RELEVANT DOCUMENTS [02-09-2021(online)].pdf 2021-09-02
21 201941005832-DRAWING [02-09-2021(online)].pdf 2021-09-02
21 Correspondence by Agent_Form1_19-08-2019.pdf 2019-08-19
22 201941005832-CORRESPONDENCE [02-09-2021(online)].pdf 2021-09-02
22 201941005832-Proof of Right (MANDATORY) [14-08-2019(online)].pdf 2019-08-14
23 201941005832-COMPLETE SPECIFICATION [02-09-2021(online)].pdf 2021-09-02
23 abstract 201941005832.jpg 2019-02-18
24 201941005832-Form 1 (Submitted on date of filing) [15-02-2019(online)].pdf 2019-02-15
24 201941005832-CLAIMS [02-09-2021(online)].pdf 2021-09-02
25 201941005832-FER.pdf 2021-10-17
25 201941005832-Power of Attorney [15-02-2019(online)].pdf 2019-02-15
26 201941005832-Request Letter-Correspondence [15-02-2019(online)].pdf 2019-02-15
26 201941005832-US(14)-HearingNotice-(HearingDate-05-02-2024).pdf 2024-01-01
27 201941005832-COMPLETE SPECIFICATION [14-02-2019(online)].pdf 2019-02-14
27 201941005832-POA [09-01-2024(online)].pdf 2024-01-09
28 201941005832-DECLARATION OF INVENTORSHIP (FORM 5) [14-02-2019(online)].pdf 2019-02-14
28 201941005832-FORM 13 [09-01-2024(online)].pdf 2024-01-09
29 201941005832-Correspondence to notify the Controller [09-01-2024(online)].pdf 2024-01-09
29 201941005832-DRAWINGS [14-02-2019(online)].pdf 2019-02-14
30 201941005832-AMENDED DOCUMENTS [09-01-2024(online)].pdf 2024-01-09
30 201941005832-FORM 1 [14-02-2019(online)].pdf 2019-02-14
31 201941005832-Written submissions and relevant documents [20-02-2024(online)].pdf 2024-02-20
31 201941005832-FORM 18 [14-02-2019(online)].pdf 2019-02-14
32 201941005832-POWER OF AUTHORITY [14-02-2019(online)].pdf 2019-02-14
32 201941005832-FORM 3 [20-02-2024(online)].pdf 2024-02-20
33 201941005832-REQUEST FOR EXAMINATION (FORM-18) [14-02-2019(online)].pdf 2019-02-14
33 201941005832-PatentCertificate27-05-2024.pdf 2024-05-27
34 201941005832-STATEMENT OF UNDERTAKING (FORM 3) [14-02-2019(online)].pdf 2019-02-14
34 201941005832-IntimationOfGrant27-05-2024.pdf 2024-05-27

Search Strategy

1 2020-12-2415-47-09E_24-12-2020.pdf

ERegister / Renewals

3rd: 16 Aug 2024

From 14/02/2021 - To 14/02/2022

4th: 16 Aug 2024

From 14/02/2022 - To 14/02/2023

5th: 16 Aug 2024

From 14/02/2023 - To 14/02/2024

6th: 16 Aug 2024

From 14/02/2024 - To 14/02/2025

7th: 05 Feb 2025

From 14/02/2025 - To 14/02/2026