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"Method, System And Apparatus For Providing Custom Product Support For A Software Program Based Upon States Of Program Execution Instability"
Abstract: A method and apparatus are provided for providing custom product support for a computer program based levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.
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Notices, Deadlines & Correspondence
Notices, Deadlines & Correspondence
Patent Information
Application #
Filing Date
12 May 2005
Publication Number
34/2007
Publication Type
INA
Invention Field
COMPUTER SCIENCE
Status
Email
Parent Application
Patent Number
Legal Status
Grant Date
2019-09-20
Renewal Date
Applicants
MICROSOFT CORPORATION
BUSINESS AT ONE MICROSOFT WAY, REDMOND, WASHINGTON 98052,UNITED SATATES OF AMERICA,
Inventors
1. AARON E. ERLANDSON
ONE MICROSOFT WAY, REDMOND, WA 98052, UNITED SATES OF AMERICA
2. BENJAMIN E. CANNING
ONE MICROSOFT WAY, REDMOND, WA 98052, UNITED SATES OF AMERICA
3. CHRISTOPHER C. WHITE
ONE MICROSOFT WAY, REDMOND, WA 98052, UNITED SATES OF AMERICA
4. ERIC A. LEVINE
ONE MICROSOFT WAY, REDMOND, WA 98052, UNITED SATES OF AMERICA
5. STEVEN M. GREENBERG
ONE MICROSOFT WAY, REDMOND, WA 98052, UNITED SATES OF AMERICA
6. THOMAS S. COON
ONE MICROSOFT WAY, REDMOND, WA 98052, UNITED SATES OF AMERICA
Specification
Documents
Orders
| Section | Controller | Decision Date |
|---|---|---|
Application Documents
| # | Name | Date |
|---|---|---|
| 1 | 1219-del-2005-Form-5-(12-05-2005).pdf | 2005-05-12 |
| 1 | 1219-DEL-2005-RELEVANT DOCUMENTS [18-09-2023(online)].pdf | 2023-09-18 |
| 2 | 1219-del-2005-Form-3-(12-05-2005).pdf | 2005-05-12 |
| 2 | 1219-DEL-2005-RELEVANT DOCUMENTS [26-09-2022(online)].pdf | 2022-09-26 |
| 3 | 1219-DEL-2005-RELEVANT DOCUMENTS [22-09-2021(online)].pdf | 2021-09-22 |
| 3 | 1219-del-2005-Form-2-(12-05-2005).pdf | 2005-05-12 |
| 4 | 1219-DEL-2005-RELEVANT DOCUMENTS [27-03-2020(online)].pdf | 2020-03-27 |
| 4 | 1219-del-2005-Form-1-(12-05-2005).pdf | 2005-05-12 |
| 5 | 1219-DEL-2005-IntimationOfGrant20-09-2019.pdf | 2019-09-20 |
| 5 | 1219-del-2005-Drawings-(12-05-2005).pdf | 2005-05-12 |
| 6 | 1219-DEL-2005-PatentCertificate20-09-2019.pdf | 2019-09-20 |
| 6 | 1219-del-2005-Description-Complete-(12-05-2005).pdf | 2005-05-12 |
| 7 | 1219-DEL-2005-FORM 3 [18-06-2019(online)].pdf | 2019-06-18 |
| 7 | 1219-del-2005-Claims-(12-05-2005).pdf | 2005-05-12 |
| 8 | 1219-DEL-2005-Written submissions and relevant documents (MANDATORY) [18-06-2019(online)].pdf | 2019-06-18 |
| 8 | 1219-del-2005-Abstract-(12-05-2005).pdf | 2005-05-12 |
| 9 | 1219-DEL-2005-Correspondence to notify the Controller (Mandatory) [30-05-2019(online)].pdf | 2019-05-30 |
| 9 | 1219-del-2005-Form-3-(23-03-2006).pdf | 2006-03-23 |
| 10 | 1219-del-2005-Form-18-(03-09-2008).pdf | 2008-09-03 |
| 10 | 1219-DEL-2005-HearingNoticeLetter.pdf | 2019-04-26 |
| 11 | 1219-del-2005-Correspondence-Other.pdf | 2017-03-31 |
| 11 | 1219-DEL-2005-GPA-(10-06-2010).pdf | 2010-06-10 |
| 12 | 1219-del-2005-Form-13-(10-06-2010).pdf | 2010-06-10 |
| 12 | Other Patent Document [25-10-2016(online)].pdf | 2016-10-25 |
| 13 | 1219-DEL-2005-Correspondence-Others-(10-06-2010).pdf | 2010-06-10 |
| 13 | 1219-DEL-2005_EXAMREPORT.pdf | 2016-06-30 |
| 14 | 1219-del-2005-Abstract-(13-03-2015).pdf | 2015-03-13 |
| 14 | 1219-del-2005-Form-1-(29-11-2010).pdf | 2010-11-29 |
| 15 | 1219-del-2005-Claims-(13-03-2015).pdf | 2015-03-13 |
| 15 | 1219-del-2005-Correspondence-Others-(29-11-2010).pdf | 2010-11-29 |
| 16 | 1219-del-2005-Correspondance Others-(13-03-2015).pdf | 2015-03-13 |
| 16 | 1219-del-2005-Correspondence-Other-(11-11-2014).pdf | 2014-11-11 |
| 17 | 1219-del-2005-Form-1-(13-03-2015).pdf | 2015-03-13 |
| 17 | 1219-del-2005-Correspondence-Other-(19-12-2014).pdf | 2014-12-19 |
| 18 | 1219-del-2005-Form-5-(13-03-2015).pdf | 2015-03-13 |
| 18 | PETITION.pdf ONLINE | 2015-03-09 |
| 19 | 1219-del-2005-Marked-Claims-(13-03-2015).pdf | 2015-03-13 |
| 19 | new covering letter.pdf | 2015-03-12 |
| 20 | details under section 8.pdf | 2015-03-12 |
| 20 | FORM-6-601-700(PRS).23.pdf | 2015-03-13 |
| 21 | MS to MTL Assignment.pdf | 2015-03-13 |
| 21 | PETITION.pdf | 2015-03-13 |
| 22 | MTL-GPOA - PRS.pdf | 2015-03-13 |
| 23 | MS to MTL Assignment.pdf | 2015-03-13 |
| 23 | PETITION.pdf | 2015-03-13 |
| 24 | FORM-6-601-700(PRS).23.pdf | 2015-03-13 |
| 24 | details under section 8.pdf | 2015-03-12 |
| 25 | new covering letter.pdf | 2015-03-12 |
| 25 | 1219-del-2005-Marked-Claims-(13-03-2015).pdf | 2015-03-13 |
| 26 | 1219-del-2005-Form-5-(13-03-2015).pdf | 2015-03-13 |
| 26 | PETITION.pdf ONLINE | 2015-03-09 |
| 27 | 1219-del-2005-Correspondence-Other-(19-12-2014).pdf | 2014-12-19 |
| 27 | 1219-del-2005-Form-1-(13-03-2015).pdf | 2015-03-13 |
| 28 | 1219-del-2005-Correspondance Others-(13-03-2015).pdf | 2015-03-13 |
| 28 | 1219-del-2005-Correspondence-Other-(11-11-2014).pdf | 2014-11-11 |
| 29 | 1219-del-2005-Claims-(13-03-2015).pdf | 2015-03-13 |
| 29 | 1219-del-2005-Correspondence-Others-(29-11-2010).pdf | 2010-11-29 |
| 30 | 1219-del-2005-Abstract-(13-03-2015).pdf | 2015-03-13 |
| 30 | 1219-del-2005-Form-1-(29-11-2010).pdf | 2010-11-29 |
| 31 | 1219-DEL-2005-Correspondence-Others-(10-06-2010).pdf | 2010-06-10 |
| 31 | 1219-DEL-2005_EXAMREPORT.pdf | 2016-06-30 |
| 32 | 1219-del-2005-Form-13-(10-06-2010).pdf | 2010-06-10 |
| 32 | Other Patent Document [25-10-2016(online)].pdf | 2016-10-25 |
| 33 | 1219-del-2005-Correspondence-Other.pdf | 2017-03-31 |
| 33 | 1219-DEL-2005-GPA-(10-06-2010).pdf | 2010-06-10 |
| 34 | 1219-del-2005-Form-18-(03-09-2008).pdf | 2008-09-03 |
| 34 | 1219-DEL-2005-HearingNoticeLetter.pdf | 2019-04-26 |
| 35 | 1219-DEL-2005-Correspondence to notify the Controller (Mandatory) [30-05-2019(online)].pdf | 2019-05-30 |
| 35 | 1219-del-2005-Form-3-(23-03-2006).pdf | 2006-03-23 |
| 36 | 1219-DEL-2005-Written submissions and relevant documents (MANDATORY) [18-06-2019(online)].pdf | 2019-06-18 |
| 36 | 1219-del-2005-Abstract-(12-05-2005).pdf | 2005-05-12 |
| 37 | 1219-DEL-2005-FORM 3 [18-06-2019(online)].pdf | 2019-06-18 |
| 37 | 1219-del-2005-Claims-(12-05-2005).pdf | 2005-05-12 |
| 38 | 1219-DEL-2005-PatentCertificate20-09-2019.pdf | 2019-09-20 |
| 38 | 1219-del-2005-Description-Complete-(12-05-2005).pdf | 2005-05-12 |
| 39 | 1219-DEL-2005-IntimationOfGrant20-09-2019.pdf | 2019-09-20 |
| 39 | 1219-del-2005-Drawings-(12-05-2005).pdf | 2005-05-12 |
| 40 | 1219-DEL-2005-RELEVANT DOCUMENTS [27-03-2020(online)].pdf | 2020-03-27 |
| 40 | 1219-del-2005-Form-1-(12-05-2005).pdf | 2005-05-12 |
| 41 | 1219-DEL-2005-RELEVANT DOCUMENTS [22-09-2021(online)].pdf | 2021-09-22 |
| 41 | 1219-del-2005-Form-2-(12-05-2005).pdf | 2005-05-12 |
| 42 | 1219-del-2005-Form-3-(12-05-2005).pdf | 2005-05-12 |
| 42 | 1219-DEL-2005-RELEVANT DOCUMENTS [26-09-2022(online)].pdf | 2022-09-26 |
| 43 | 1219-del-2005-Form-5-(12-05-2005).pdf | 2005-05-12 |
| 43 | 1219-DEL-2005-RELEVANT DOCUMENTS [18-09-2023(online)].pdf | 2023-09-18 |