CROSS REFERENCE TO RELATED APPLICATION
This application is based on and derives the benefit of Indian Provisional Application 201811029365, the contents of which are incorporated herein by reference.

TECHNICAL FIELD
[001] Embodiments disclosed herein relate to customer services and more particularly to providing customer services and associated information to a customer by enabling a direct connection between the customer and a service provider/organization.

BACKGROUND
[002] The success and revenue of any organization may depend on managing customer service and product logistics. Without any proper digitized process, it may be difficult to connect with a customer and to capture suggestions/improvements required for any product.
[003] An organization may organize events to connect with the customers and to capture the suggestions from the customers. However, most of the events may happen before a sale of products and only few events may happen after the sale. Most of the times, the customers may not come across such events.
[004] Further, the customers may contact representatives/dealer sales team of the organization for enquiring about the products and servicing the products without any appointment. The representatives available at that moment may brief the customers about the products as per their knowledge. However, the representative available at that moment may not be having complete and up-to-date documentation/standard mode/material always for briefing the product.
[005] Thus, existing events and ways to connect with the customers may not be digitized and not be sustained to keep as a continuous process.

OBJECTS
[006] The principal object of embodiments herein is to disclose methods and systems for providing at least one service to customers by enabling a direct connection between the customers and service providers/organization.
[007] Another object of embodiments herein is to disclose methods and systems for providing information based services to the customers that allow the customers to access information about at least one product and associated at least one service provider.
[008] Another object of embodiments herein is to disclose methods and systems for providing alerts and information based services to the customers that allow the customers to access information about at least one new product.
[009] Another object of embodiments herein is to disclose methods and systems for providing tracking based services to the customers that allow the customers to register the at least one product and to track updates on the at least one registered product.
[0010] Another object of embodiments herein is to disclose methods and systems for providing appointment based services to the customers that allow the customers to schedule an appointment with at least one service provider for the at least one product.
[0011] Another object of embodiments herein is to disclose methods and systems for providing location based services to the customers that allow the customers to know about events and/or activities organized in their nearby locations.
[0012] Another object of embodiments herein is to disclose methods and systems for providing assistance information to the customers that allow the customers to perform action(s) related to the at least one product on their own.
[0013] These and other aspects of the embodiments herein will be better appreciated and understood when considered in conjunction with the following description and the accompanying drawings. It should be understood, however, that the following descriptions, while indicating at least one embodiment and numerous specific details thereof, are given by way of illustration and not of limitation. Many changes and modifications may be made within the scope of the embodiments herein without departing from the spirit thereof, and the embodiments herein include all such modifications.

BRIEF DESCRIPTION OF FIGURES
[0014] Embodiments herein are illustrated in the accompanying drawings, through out which like reference letters indicate corresponding parts in the various figures. The embodiments herein will be better understood from the following description with reference to the drawings, in which:
[0015] FIGs. 1a, 1b and 1c depict a system for providing at least one customer service, according to embodiments as disclosed herein;
[0016] FIG. 2 is a block diagram illustrating various units of the customer service server for providing the at least one customer service, according to embodiments as disclosed herein;
[0017] FIG. 3 is a flow diagram illustrating a method for providing the at least one customer service, according to embodiments as disclosed herein;
[0018] FIGs. 4-16 are example diagrams illustrating User Interfaces (UIs) of a customer service application enabled on a customer device that enable a customer to access the at least one customer service, according to embodiments as disclosed herein; and
[0019] FIG. 17 is an example diagram illustrating a computing environment for providing the at least one customer service, according to embodiments as disclosed herein.

DETAILED DESCRIPTION
[0020] The embodiments herein and the various features and advantageous details thereof are explained more fully with reference to the non-limiting embodiments that are illustrated in the accompanying drawings and detailed in the following description. Descriptions of well-known components and processing techniques are omitted so as to not unnecessarily obscure the embodiments herein. The examples used herein are intended merely to facilitate an understanding of ways in which the embodiments herein may be practiced and to further enable those of skill in the art to practice the embodiments herein. Accordingly, the examples should not be construed as limiting the scope of the embodiments herein.
[0021] Embodiments herein disclose method and systems for enabling a direct connection between customers and service providers/organization, wherein the customers can be existing customer or new customers.
[0022] Embodiments herein disclose methods and systems for providing at least one service to at least one customer using at least one customer device. The at least one service includes at least one of information based services, alerts and information based services for new products, tracking based services, appointment based services, assistance based services, location based services, interest based services, expert based services and so on.
[0023] Referring now to the drawings, and more particularly to FIGS. 1a through 17, where similar reference characters denote corresponding features consistently throughout the figures, there are shown embodiments.
[0024] FIGs. 1a, 1b and 1c depict a system 100 for providing at least one customer service, according to embodiments as disclosed herein. As illustrated in FIG. 1a, the system 100 includes customer device(s) 102, service provider device(s) 104, a customer service server 106, and a customer database 108.
[0025] The customer device(s) 102 referred herein can be a device used by customer(s). The customer(s) can be at least one of a user, a buyer, a consumer or any person who wants to access information/service related to products. Examples of the products can be, but not limited to, vehicles (such as farm vehicles that can be at least one of, but not limited to, tractors or the like), implements, accessories and so on. The service provider device(s) 104 referred herein can be a device used by service provider(s). The service provider(s) can be at least one of representative of an organization, a manufacturer, a vendor, a seller, a dealer, a service advisor, or any person who manufactures/markets/gives advice/service related to the products. Examples of the customer device(s) 102 and the service provider device(s) 104 can be, but not limited to, mobile phone, smart phones, tablets, laptops, computers, wearable computing devices, Internet of Things (IoT) devices, vehicle infotainment systems, vehicle on-board devices, and so on.
[0026] The customer service server 106 referred herein can be an electronic device comprising at least one application for enabling a direct connection between the customer(s) and service provider(s)/organization(s). The customer(s) can be at least one of new customers, existing customers and so on. Examples of the customer service server 106 can be, but not limited to, a standalone server, a server on a cloud, a computing device, a personal computer, a notebook, a tablet, desktop computer, a laptop, a handheld device, a mobile device, an Internet of Things (IoT) device, and so on. Although not shown, the customer service server 106 can be a cloud-computing platform. In addition, the cloud platform (the customer service server 106) can be connected to devices (the customer device(s) 102 and the service provider device(s)) located in different geographical locations. The customer service server 106 can connect with the customer device(s) 102 and the service provider device(s) 104 using a communication network 110. Examples of the communication network 110 can be the Internet, a wired network, a wireless network (a Wi-Fi network, a cellular network, a Wi-Fi Hotspot, Bluetooth, Zigbee and so on) and so on. The customer service server 106 can also connect with other servers and databases through the communication network 110 for accessing information related to one or more products of customer’s interest.
[0027] The customer service server 106 can be configured to communicate with the service provider device(s) 104 located in different geographical locations for receiving service related information. Examples of the service related information can be, but not limited to, documentation or material information referring to features of the products, information related to release of new products, information associated with features of the new products, assistance information related to the products, multimedia (such as, text, audio, video, animations, pictures or the like) related to the products and so on. The customer service server 106 can store the received service related information in the customer database 108.
[0028] The customer service server 106 can be configured to receive inputs/requests of the customer(s) from the customer device(s) 102 and provides at least one service to the customer(s) using the customer device(s) 102. The inputs/requests can be for viewing the product/purchase history, receiving alerts regarding the new products, performing the at least one action related to the product, scheduling an appointment with the at least one service provider, receiving information about nearby events and/or activities, receiving multimedia related to the products and so on. Based on the received inputs, the customer service server 106 accesses the service related information stored in the customer database 108 or communicates with at least one of the at least one service provider and the other server/database and provides the at least one service to the customer(s). The service can be at least one of, but not limited to, information based services, alerts and information based services for new products, tracking based services, appointment based services, assistance based services, location based services, interest based services, expert based services and so on. Embodiments herein use the terms such as, “services”, “customer services”, “consumer services”, and so on interchangeably to refer to information/services provided to the customer about the at least one product of the at least one service provider.
[0029] In an embodiment, the customer service server 106 can be the service provider device 104 as illustrated in FIG. 1b. The service provider device 104 can perform intended functions of the customer service server 106 and provides the at least one service to the customers of the customer device(s) 102 located in different geographical locations.
[0030] In an embodiment, the customer service server 106 can be the customer device 102 as illustrated in FIG. 1c. The customer device 102 can perform the intended functions of the customer service server 106 locally and presents the at least one service to the customer.
[0031] The customer database 108 can store activities/interaction data of one or more customers, information/services provided by the service provider(s), purchasing information, the inputs of the customers, customer related data and so on. The customer database 108 can be managed by the customer service server 106. The customer database 108 referred herein can be at least one of a file storage, a cloud storage, a memory and so on.
[0032] FIG. 1 shows exemplary blocks of the system 100, but it is to be understood that other embodiments are not limited thereon. In other embodiments, the system 100 may include less or more number of blocks. Further, the labels or names of the blocks are used only for illustrative purpose and does not limit the scope of the embodiments herein. One or more blocks can be combined together to perform same or substantially similar function in the system 100.
[0033] FIG. 2 is a block diagram illustrating various units of the customer service server 106 for providing the at least one customer service, according to embodiments as disclosed herein. The customer service server 106 (the service provider server 104/the customer device 102) includes a communication interface unit 202, a memory 204, and a processor 206. The customer service server 106 can also include a plurality of networking devices, a plurality of Input output (I/O) units, and at least one User Interface (UI)/display unit and so on (not shown).
[0034] The communication interface unit 202 can be configured to enable the customer service server 106 to connect with the customer device(s) 102, the service provider device(s) 104, other servers and databases and so on using the communication network 110.
[0035] The memory 204 can include a program code/program instructions that can be executed on the processor 206 to execute one or more steps for providing the at least one service to the customer(s). The memory 204 may include one or more computer-readable storage media. The memory 204 may include non-volatile storage elements. Examples of such non-volatile storage elements may include magnetic hard discs, optical discs, floppy discs, flash memories, or forms of electrically programmable memories (EPROM) or electrically erasable and programmable (EEPROM) memories. In addition, the memory 204 may, in some examples, be considered as a non-transitory storage medium. The term “non-transitory” may indicate that the storage medium is not embodied in a carrier wave or a propagated signal. However, the term “non-transitory” should not be interpreted to mean that the memory 204 is non-movable. In some examples, the memory 204 can be configured to store larger amounts of information than the memory. In certain examples, a non-transitory storage medium may store data that can, overtime, change (e.g., in Random Access Memory (RAM) or cache).
[0036] The processor 206 can be at least one of a single processer, a plurality of processors, multiple homogeneous or heterogeneous cores, multiple CPUs of different kinds, special media, and other accelerators. Further, the plurality of processing units 206 may be located on a single chip or over multiple chips.
[0037] The processor 206 may enable the customer device 102 to deploy at least one application (a customer service application) that allows the customer(s) to interact with the customer service server 106 for accessing the at least one service. The application deployed on the customer device 102 can provide a plurality of language options to the customer, (depending on preferences of the customer) for interacting with the customer service server 106.
[0038] The processor 206 can be configured to authenticate the customer for providing the at least one service to the customer. The processor 206 can receive customer related data from the customer device 102 that may include a customer identifier (such as a customer name, an email address, a phone number, an account number, product codes, and so on), and a verification means (such as, a password, one-time passwords, biometric means, face and image recognition and so on). The processor 206 compares the received customer related data with the customer related data stored in the customer database 108. If the received customer related data matches with the data stored in the customer database 108, the processor 206 authenticates the customer and provides an access to the at least one service.
[0039] Once the authentication is successful, the processor 206 may classify the customer as at least one of an existing customer and a new customer for providing the at least one service. Based on the classification, the processor 206 may present the at least one service to the customer.
[0040] Once the customer is authenticated successfully, the processor 206 receives the inputs/requests of the customer from the customer device 102 and accordingly provides the at least one service to the customer that to be displayed using a User Interface (UI) of the customer device 102.
[0041] The processor 206 can be configured to provide the information based services on receiving a request from the customer to view the available products of the at least one service provider. The processor 206 may search the customer database 108 and provides the information about the available products to the customer. The information can be at least one of name of the product, model number, date of manufacturing, date of availability, features of the product/product description, details regarding working of the product, information about the service provider and so on. The information can be accessed as at least one of text, audio, video, animations, figures, brochures and so on. The processor 206 can further select and provide the information about the product to the customer based on customers subscribed services.
[0042] The processor 206 can be configured to provide purchase related information to the customer on receiving a request from the customer to view the purchase history. On receiving such a request, the processor 206 access the customer database 108 and determines the products that are bought by the customer previously for providing the purchase related information to the customer.
[0043] The processor 206 can provide the alerts and information related services to the customer on receiving a request from the customer to view the new products. The processor 206 continuously (or in periodic intervals) checks for a release of the new products/new features of the products by accessing the customer database 108 or by communicating with the service providers. If there is any release, the processor 206 provides the alerts related to the new products/features of the products. In an embodiment, the processor 206 determines an interest of the customer by checking customer browsing history, customer purchase history and so on. The processor 206 checks if the released new product/new feature of the product matches with the customer interest. Based on the successful matching, the processor 206 provides the alerts related to such new products/new features to the customer. The processor 206 may further provide the information related to the new product/new features of the product to the customer on receiving a request from the customer to view the particular new product. The customer can access the information as at least one of text, audio, video, animations, figures, brochures and so on.
[0044] The processor 206 can provide the appointment based services to the customer. The processor 206 may receive appointment request from the customers and schedule appointment with the at least one service provider. The appointment request can include information about, but not limited to, name of at least one service provider, name of the at least one product and associated information (such as name, model number, chassis number and so on), location, date of appointment required, purpose of the appointment and so on. The purpose can indicate reasons for scheduling the appointment. Examples of the reasons can be, but not limited to be, demonstration of the at least one product/new product, demonstration of at least one feature/new feature of the product, servicing of the at least one product, resolving of technical issues associated with the product, product checkup and so on. The processor 206 can further keep track of the scheduled appointment by communicating with the at least one service provider and provide progress and status of the scheduled appointment to the customer.
[0045] The processor 206 can provide the assistance based services (do-it-yourself service/tinkering of the product) to the customer. The processor 206 may receive a request from the customer for the assistance information related to the at least one product. The request can specify the product, the associated details, and an action to be performed by the customer related to the specified product. Examples of the action can be, but not limited, to, servicing of the product, performing diagnosis of the at least one product, operating the product, and so on. The processor 206 may access the customer database 108 and fetches the assistance information related with the requested product. The processor 206 further provides the fetched assistance information to the customer. The assistance information can include instructions or steps or procedures to perform the requested at least one action related to the at least one product. The customer can access the assistance information as text, audio, video, animations, figures, brochures, and so on in the preferred language. Thus, the customer can obtain remote assistance for performing the at least one action related to the at least one product.
[0046] The processor 206 can provide the location based services to the customer on receiving a request from the customer to view the nearby events and/or activities. The processor 206 determines the location of the customer by receiving positioning co-ordinates from the customer device 102 associated with the customer. The processor 206 determines if at least one of events and activities are organized nearby the determined location by accessing the customer database 108 or by communicating with the service providers and/or other servers/databases. The processor 206 further provides the information about at least one of the events and activities to the customer if the events and/or activities are organized by the service providers nearby the location of the customer. The information about the events and/or activities can include details such as, but not limited to, information about the service provider who is organizing the events and/or activities, location, date, time, contact number of the organizer/service provider, a type of events/activities/exhibitions and so on. Thus, the customers can register for the events and/or activities based on their interest.
[0047] The processor 206 can provide the tracking based services to the customer. The processor 206 can provide the options to the customer to add/register the at least one product and the associated details. The processor 206 can also provide options to the customer to add positioning co-ordinates for the product. Based on the registered product and the added positioning co-ordinates (can be an optional), the processor 206 tracks the registered product or updates for the registered products continuously (by communicating with the service provider and/or the product (in case of vehicles)) and provides the tracked data/updates to the customer as the alerts. Thus, the customer can do geo-fencing for the specific product and can obtain the alerts accordingly.
[0048] The processor 206 can provide multimedia to the customer (interest based services) using the customer device 102 on identifying the customer interest, wherein the multimedia matches with the customer interest. Examples of the multimedia can be, but not limited to, text, video, audio, images, and so on. The processor 206 can identify the customer interest based on an input received from the customer. The processor 206 can also identify the customer interest based on the customer interaction history, the customer purchase history and so on.
[0049] The processor 206 can further provide the information about the product and/or topic/subject to the customer by accessing such information from the other servers and/or the other databases.
[0050] The processor 206 can provide the expert based services to the customer on receiving a request from the customer to receive information about specific product/topic from an expert. On receiving such a request, the processor 206 accesses the customer database and/or other servers and/or the other databases to identify a person who is expert at the requested product/topic. The processor 206 further checks for any association of any multimedia with the identified expert (the multimedia tagged with the expert) and accordingly provides the multimedia (such as audio, text, video, pictures, and so on) to the customer, so that the customer can receive the relevant information about the requested product/topic. The processor 206 can also allow the customer to connect with the expert for the information about the requested product/topic.
[0051] The processor 206 can also provide options to the customer for rating the service provider based on the services provided by the service provider.
[0052] FIG. 2 shows exemplary blocks of the customer service server 106 (the customer device 102/the service provider device 104), but it is to be understood that other embodiments are not limited thereon. In other embodiments, the customer service server 106 may include less or more number of blocks. Further, the labels or names of the blocks are used only for illustrative purpose and does not limit the scope of the embodiments herein. One or more blocks can be combined together to perform same or substantially similar function in the customer service server 106.
[0053] FIG. 3 is a flow diagram 300 illustrating a method for providing for providing the at least one customer service, according to embodiments as disclosed herein.
[0054] At step 302, the method includes receiving, by the customer service server 106, the input/request of the customer from the customer device 102.
[0055] At step 304, the method includes providing, by the customer service server 106, at least one service from the plurality of services to the at least one customer that to be displayed on the at least one customer device 102. The plurality of services can be, but not limited to, information based services, alerts and information based services for new products, tracking based services, appointment based services, assistance based services, location based services, interest based services, expert based services and so on.
[0056] The various actions, acts, blocks, steps, or the like in the method and the flow diagram 300 may be performed in the order presented, in a different order or simultaneously. Further, in some embodiments, some of the actions, acts, blocks, steps, or the like may be omitted, added, modified, skipped, or the like without departing from the scope of the invention.
[0057] FIG. 4- 16 are example diagrams illustrating User Interfaces (UIs) of the customer service application enabled on the customer device 102 that allow the customers to access the at least one service, according to embodiments as disclosed herein.
[0058] FIG. 4 is an example diagram illustrating the UI of the customer service application that allows the customer to provide the customer details to the customer service server 104 for the authentication. The UI of the customer device 102 can enable the customer to interact with the customer service server 106. As illustrated in FIG. 4, the customer may be provided with different language options, so that the customer can select his preferred language. Once the language is selected, the customer can enter the customer identifier (ID) that can be sent by the customer device 102 to the customer service server 106. In an example herein, the customer ID can be mobile number of the customer. The customer can further uses the verification means to be authenticated by the customer service server 106. In an example herein, the verification means can be a one –time password (OTP). Once the customer is authenticated successfully, the customer can login and connect with the customer service server 106 to avail the customer services provided by the different service providers.
[0059] FIG. 5 is an example diagram illustrating the UI of the customer service application that allows the customer to access the available services, according to embodiments as disclosed herein. Once the customer is authenticated successfully, the customer service server 106 can display options 502-216c corresponding to the services to the customer using the UI, so that the customer can select the at least one option to access the at least one service based on his needs/requirements. In an example herein, the options can be, but not limited to, an option corresponding to the information based services 502, an option corresponding to the alerts and information based services for the new products 512, an option corresponding to the tracking based services 506, an option corresponding to the appointment based services 508, an option corresponding to the assistance based services 510, an option corresponding to the location based services 514, an option corresponding to the interest based multimedia services 516b, an option corresponding to the interest based services 516b, an option corresponding to the expert based services 516c, an option for viewing the purchase history 504, and so on.
[0060] FIG. 6 is an example diagram illustrating the UI of the customer service application that enables the customer to view the information about the available products. Consider an example scenario, wherein the customer selects the option corresponding to the information based services 502 to access the information about the available products. In such a scenario, the customer service server 106 displays the products available from the different service providers, information about the available products, information about the service providers, and so on to the customer using the UI. In an example herein, the customer can be presented with the product categories such as, but not limited to, tractors, implements, accessories and so on provided by a service provider A and information associated with the service provider A, so that the customer can know about the service provider A before purchasing the products from the service provider A. Further, the customer can select any one of the product categories to view the products that are categorized under such product category. For example, consider that the customer selects the tractors category, and then the customer can enable to view different types/models of tractors. Further, the customer can be provided with a “take a tour” option, so that the customer can visit premises of the service provider for demonstration of the products.
[0061] FIG. 7 is an example diagram illustrating the UI of the customer service application that enables the customer to view the purchase history. Consider an example scenario, wherein the customer selects the option for viewing the purchase history 504. In such a scenario, the customer service server 106 presents the customer with the products that are bought by the customer previously using the UI. In an example herein, when the customer selects the option for viewing the purchase history 504, the product categories (such as, tractors, implements, accessories and so on) can be displayed to the customer. For example, if the customer selects the tractors category, then the customer may be provided with information about the tractors that are bought by the customer. For example, if the customer selects the implements category, then the implements (such as, rota beta, dozzer and so on) that are bought by the customer can be displayed. For example, if the customer selects the accessories category, then the accessories bought along with the tractors can be displayed to the customer.
[0062] FIGs. 8a and 8b are example diagrams illustrating the UIs of the customer service application that enables the customer to add/register the product. Consider an example scenario, wherein the customer is viewing the products (tractors, implements and so on) of the at least one service provider. In such a scenario, the customer may be presented with the option for registering the product 506, so that the customer can track the registered product updates or can schedule the appointment with the service provider related to the registered product. In an example herein, the customer can provide an option for adding tractors (“add a tractor”) and an option for adding implements (“add an implement”) as illustrated in FIG. 8a. If the customer selects the “add a tractor” option, the customer may be further enabled to add the tractor and the related information as illustrated in FIG. 8b. Also, the customer may be allowed to provide information about the accessory and the associated information that are required to be registered with the tractor as shown in FIG. 8b. In an example herein, the tractor related information can be, but not limited to, a photo/image of the tractor, information about the manufacturer/service provider, model numbers, chassis numbers, purchase information (such as date, location and so on) or the like. In an example herein, the accessory related information can be, but not limited to, accessory name, a photo/image of the accessory, purchase information and so on. If the customer selects the “add an implement” option as illustrated in FIG. 8a, then the customer may be further enabled to add/register the implement related information as illustrated in FIG. 8b. In an example herein, the implement related information can be, but not limited to, a photo of the implement, name of the implement, name of the service provider, purchase information and so on. Thus, using the add/register option, the customer can register the products and can schedule the appointment or can receive the updates regarding the products.
[0063] FIG. 9 is an example diagram illustrating the UIs of the customer application that enable the customer to schedule the appointment with the at least one service provider. Consider an example scenario, wherein the customer selects the option for scheduling the appointment 508 with the at least one service provider. In such a scenario, the customer may be enabled to provide the details for scheduling the appointment. Examples of the details can be, but not limited to, name of the product (tractor/implement), model of the product, name of the service provider, location, date of appointment and so on. Further, the customer may be provided with options to submit any special requests for the at least one service provider and the purpose of scheduling the appointment. Based on the details provided by the customer, the customer service server 106 can schedule the appointment with the at least one service provider. The customer can also be provided with a contact number of the at least one service provider, so that the customer can directly contact the at least one service provider and can schedule the appointment directly. In an example herein, consider that the customer had bought the tractor and brake is not working after some days. In such a scenario, the customer can select the option corresponding to the appointment based services 508 and can add the tractor related details, any special requests, and the purpose (like break is not working and so on) to book/schedule the appointment with the service provider for diagnosis of an issue related to the tractor.
[0064] FIG. 10 is an example diagram illustrating the UI of the customer service application that can enable the customer to track the updates related to the registered product/appointments. Consider an example scenario, wherein the customer wants to track his vehicle/accessories and registers the vehicle. In such a scenario, the customer service server 106 continuously tracks the registered vehicle and provides view related notifications, plan routes and so on to the customer on the UI of the customer device 102. Examples of the view related notifications can be, but not limited to, fuel levels, tyre pressures, oil levels, error codes and so on. The customer can also be enabled to do geo-fencing for the registered vehicles/accessories and receive the alerts accordingly.
[0065] Further, in an example herein, consider that the customer has scheduled the appointment with the at least one service provider. In such a scenario, the customer service server 106 provides the confirmation of the scheduled appointment to the customer by displaying a message/alert (“service scheduled on”) on the UI of the customer device 102.
[0066] FIG. 11 is an example diagram illustrating the UI of the customer service application that enable the customer to access the assistance information to perform the at least one action related to the at least one product. Consider an example scenario wherein the customer selects the option corresponding to the assistance information based services 510 for performing the at least one action related to the at least one product. In such a scenario, the customer may be provided with the assistance information as at least one of text, video, audio, animations, figures, brochures and so on, so that the customer can perform the at least one action on his own.
[0067] In an example herein, consider that the customer has bought the air cleaner, but the customer does not know how to operate the air cleaner. In such a scenario, the customer can select the option corresponding to the assistance information based services 510 and can provide air cleaner details. The customer service server 106 can assist the customer to how to operate the air cleaner by giving instructions using the UI of the customer service application on the customer device 102. In an example herein, the instructions can be provided in one or more videos of customer-preferred language, so that the customer can select any one of the videos for operating the air cleaner.
[0068] FIG. 12 is an example diagram illustrating UIs of the customer service application that enable the customer to receive the alerts and information about the new products. Consider an example scenario, wherein the customer selects the option corresponding to the alerts and information based services 512 for the new products. In such a scenario, the customer may be provided with the alerts about the new products and the associated information.
[0069] In an example herein, consider that the customer selects the option corresponding to the alerts and information based services 512. After selecting such an option, the product categories (tractors, implements, accessories and so on) may be displayed to the customer. For instance, consider that the customer selects the tractors category. In such a case, the customer may be provided with the alerts related to a release of new tractors, a release of new features of the tractors and so on. If the customer selects the particular new tractor, the customer may be provided with the information associated with the selected new tractor. The information can be provided as at least one of text, video, audio, animations, figures, brochures and so on.
[0070] FIG. 13 is an example diagram illustrating UIs of the customer service application that enable the customer to receive the information about the events and/or activities organized in the nearby locations. Consider an example scenario, wherein the customer selects the option corresponding to the location based services 514. In such a scenario, the location of the customer can be determined and accordingly the events and/or activities organized and the service providers present in nearby location can be displayed to the customer. For example, the customer may select the event and/or activities option to check the events and/or activities organized in the nearby location. The customer may select the service provider/dealer option to check the dealers present in the nearby location. Thus, the customer may also be enabled to register for the events and/or the activities, which are of interest to the customer.
[0071] FIG. 14 is an example diagram illustrating the UI of the customer service application that can enable other application to provide synergy for the customer. To strength the customer, the customer may be provided with the information to enhance his knowledge and business. In an example herein, consider that the customer is a farmer. Then, the customer service server 106 may connect with the other servers (supporting by applications related to the agriculture) to access the information related to the agriculture. The customer service server 106 further provides the accessed information related to the agriculture to the customer using the UI of the customer device 102.
[0072] FIG. 15 is an example diagram illustrating the UI of the customer service application that can enable the customer to access the multimedia related to the subject and/or product, which are of interest to the customer. Consider an example scenario, wherein the customer selects the option corresponding to the interest based service 516b and enters interested subject to access multimedia related to the subject. In an example herein, the customer wants to access videos related to cotton cultivation and wheat crop growing related videos. In such a scenario, the customer service server 106 may access the customer database 108 or databases of other servers and provide the videos related to the cultivation and wheat crop growing related videos to the customer on the UI of the customer device 102.
[0073] FIG. 16 is an example diagram illustrating the UI of the customer service application that enable the customer to rate the service provider. The customer can also be enabled to rate the service provider (a dealer, a service advisor and so on) based on the received services.
[0074] FIG. 17 illustrates a computing environment 1700 for providing at least one service to the customer, according to embodiments disclosed herein. As depicted in the FIG. 17, the computing environment 1700 (the customer service server 106/the service provider device 104/the customer device 102) comprises at least one processing unit 1701 that further comprises a control unit 1702, an Arithmetic Logic Unit (ALU) 1703, a memory 1704, a storage unit 1705, a plurality of networking devices 1706, a plurality of Input output (I/O) devices 1707, and at least one User Interface (UI) 1708.
[0075] The processing unit 1701 is responsible for processing the instructions of the scheme. The processing unit 1701 receives commands from the control unit 1702 in order to perform its processing. Further, any logical and arithmetic operations involved in the execution of the instructions are computed with the help of the ALU 1702. The overall computing environment 1700 can be composed of multiple homogeneous or heterogeneous cores, multiple CPUs of different kinds, special media and other accelerators. Further, the plurality of processing units 1701 may be located on a single chip or over multiple chips. The processing unit 1701 provides a direct connection with existing customers of an organization and also connect with new customers/user by providing at least one customer service to the customers.
[0076] The scheme comprising of instructions and codes required for the implementation are stored in either the memory unit 1704 or the storage 1705 or both. At the time of execution, the instructions may be fetched from the corresponding memory 1704 or storage 1705, and executed by the processing unit 1701.
[0077] In case of any hardware implementations various networking devices 1706 or external I/O devices may be connected to the computing environment to support the implementation through the networking unit 1706 and the I/O device unit 1707.
[0078] The UI 1708 can comprise of at least one interface for enabling a user/customer to interact with the device. Examples of the UI can be, but not limited to, a display, a touchscreen, a switch, and so on.
[0079] In an embodiment, the computing environment 1700 may be at least one of an electronic device, a server, a client device, and so on. The computing environment may perform accelerating tasks during storage caching and tiering. The computing environment 1700 may include the application management framework. The application management framework may include plurality of processing modules and sub modules. The processing modules may be stored in the memory of the storage unit. The processing modules may be responsible for execution of the task for accelerating tasks during storage caching and tiering.
[0080] The embodiments disclosed herein can be implemented through at least one software program running on at least one hardware device and performing network management functions to control the elements. The elements shown in FIG. 1 and FIG. 2 can be at least one of a hardware device, or a combination of hardware device and software module.
[0081] The embodiments herein disclose methods and systems for providing customer services using customer device. Therefore, it is understood that the scope of the protection is extended to such a program and in addition to a computer readable means having a message therein, such computer readable storage means contain program code means for implementation of one or more steps of the method, when the program runs on a server or mobile device or any suitable programmable device. The method is implemented in at least one embodiment through or together with a software program written in e.g. Very high speed integrated circuit Hardware Description Language (VHDL) another programming language, or implemented by one or more VHDL or several software modules being executed on at least one hardware device. The hardware device can be any kind of portable device that can be programmed. The device may also include means which could be e.g. hardware means like e.g. an ASIC, or a combination of hardware and software means, e.g. an ASIC and an FPGA, or at least one microprocessor and at least one memory with software modules located therein. The method embodiments described herein could be implemented partly in hardware and partly in software. Alternatively, the invention may be implemented on different hardware devices, e.g. using a plurality of CPUs.
[0082] The foregoing description of the specific embodiments will so fully reveal the general nature of the embodiments herein that others can, by applying current knowledge, readily modify and/or adapt for various applications such specific embodiments without departing from the generic concept, and, therefore, such adaptations and modifications should and are intended to be comprehended within the meaning and range of equivalents of the disclosed embodiments. It is to be understood that the phraseology or terminology employed herein is for the purpose of description and not of limitation. Therefore, while the embodiments herein have been described in terms of embodiments and examples, those skilled in the art will recognize that the embodiments and examples disclosed herein can be practiced with modification within the spirit and scope of the embodiments as described herein.

STATEMENT OF CLAIMS
We claim:
1. A method (300) for providing at least one service to at least one customer, the method comprising:
receiving (302), by a customer service server (106), at least one input of the at least one customer from at least one customer device (102); and
providing (304), by the customer service server (106), at least one service from a plurality of services to the at least one customer that to be displayed on the at least one customer device (102) based on the received at least one input, wherein the plurality of services includes information based services, alerts and information based services for new products, tracking based services, appointment based services, assistance based services, location based services, interest based services, and expert based services.

2. The method of claim 1, further comprising:
authenticating, by the customer service server (106), the at least one customer on receiving customer details of the at least one customer from the at least one customer device (102);
classifying, by the customer service server (106), the at least one customer as at least one of a new customer and a existing customer based on the authentication; and
providing the at least one service to the at least one customer based on the classification.

3. The method of claim 1, wherein providing the information based services includes:
receiving an input from the at least one customer to view at least one product of at least one service provider;
fetching information about the requested at least one product and at least one service provider from a customer database (108); and
providing the fetched information to the at least one customer.

4. The method of claim 1, wherein providing the alerts and information based services for new products include:
receiving the information related to at least one new product from the at least one service provider;
determining customer interest by analyzing at least one of customer purchase history and customer browsing history;
providing at least one alert related to the at least one new product to the at least one customer if the customer interest matches with the at least one new product; and
providing the received information related to the at least one new product to the at least one customer on receiving an input from the at least one customer to view information about the at least one new product, wherein the information related to the at least one new product is accessed as at least one of text, videos, animations, figures, and brochures.

5. The method of claim 1, wherein providing the appointment based services includes:
receiving an input from the at least one customer to schedule appointment with the at least one service provider, wherein the input includes details of the at least one product and the associated at least one service provider and a purpose of scheduling the appointment;
scheduling the appointment with the at least one service provider based on the received input;
monitoring progress and status of the scheduled appointment by communicating with the at least one service provider; and
providing information related to the monitored progress and status of the scheduled appointment to the at least one customer.

6. The method of claim 1, wherein providing the location based services includes:
detecting the location of the at least one customer by receiving positioning co-ordinates from the at least one customer device (102);
identifying at least one of events and activities in proximity to the detected location by accessing the customer database (108); and
providing the information about the identified at least one of the events and activities to the at least one customer.

7. The method of claim 1, wherein providing the assistance based services includes:
receiving an input from the at least one customer for assistance information for the at least one product, wherein the input includes details of the at least one product and the associated at least one service provider and at least one action to be performed by the at least one customer related to the at least one product;
fetching the assistance information related to the requested at least one product from the customer database (108), wherein the assistance information is accessed as at least one of text, videos, animations, figures, and brochures; and
providing the fetched assistance information to the at least one customer that allow the at least one customer to perform the at least one action related to the at least one product.

8. The method of claim 1, wherein providing the tracking based services includes:
providing at least one option to the at least one customer to register at least one product and to add positioning co-ordinates;
tracking for updates on the at least one registered product by communicating with at least one of the at least one product and the at least one service provider based on the added positioning co-ordinates; and
providing the tracked updates related to the at least one registered product to the at least one customer.

9. The method of claim 1, wherein providing the expert based services includes:
determining at least one of the at least one product and at least one topic that is of interest to the at least one customer based on at least one of an input received from the at least one customer and the analyzed customer interest;
identifying an expert and multimedia tagged with the expert by accessing at least one of the customer database (108) and other servers based on the determined at least one of the at least one product and the at least one topic that is of interest to the at least one customer ; and
providing the identified multimedia to the at least one customer.
10. The method of claim 1, wherein providing the expert based service includes:
determining at least one of the at least one product and the at least one topic that is of interest to the at least one customer;
connecting with at least one other server for at least one of information and updates related to the determined at least one of the at least one product and the at least one topic; and
providing at least one of the information and the updates received from the at least one other server to the at least one customer.

11. A system (100) comprising:
a customer service server (106) coupled to a customer database (108), at least one service provider device (104) and at least one customer device (102) configured for:
receiving at least one input of the at least one customer from the at least one customer device (102); and
providing at least one service from a plurality of services to the at least one customer that to be displayed on the at least one customer device (102) based on the received at least one input, wherein the plurality of services includes information based services, alerts and information based services for new products, tracking based services, appointment based services, assistance based services, location based services, interest based services, and expert based services.

12. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
authenticating the at least one customer on receiving customer details of the at least one customer from the at least one customer device (102);
classifying the at least one customer as at least one of a new customer and a existing customer based on the authentication; and
providing the at least one service to the at least one customer based on the classification.

13. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
receiving an input from the at least one customer to view at least one product of at least one service provider;
fetching information about the requested at least one product and at least one service provider from a customer database (108); and
providing the fetched information to the at least one customer.

14. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
receiving the information related to at least one new product from the at least one service provider;
determining customer interest by analyzing at least one of customer purchase history and customer browsing history;
providing at least one alert related to the at least one new product to the at least one customer if the customer interest matches with the at least one new product; and
providing the received information related to the at least one new product to the at least one customer on receiving an input from the at least one customer to view information about the at least one new product, wherein the information related to the at least one new product is accessed as at least one of text, videos, animations, figures, and brochures.

15. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
receiving an input from the at least one customer to schedule appointment with the at least one service provider, wherein the input includes details of the at least one product and the associated at least one service provider and a purpose of scheduling the appointment;
scheduling the appointment with the at least one service provider based on the received input;
monitoring progress and status of the scheduled appointment by communicating with the at least one service provider; and
providing information related to the monitored progress and status of the scheduled appointment to the at least one customer.

16. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
detecting the location of the at least one customer by receiving positioning co-ordinates from the at least one customer device (102);
identifying at least one of events and activities in proximity to the detected location by accessing the customer database (108); and
providing the information about the identified at least one of the events and activities to the at least one customer.

17. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
receiving an input from the at least one customer for assistance information for the at least one product, wherein the input includes details of the at least one product and the associated at least one service provider and at least one action to be performed by the at least one customer related to the at least one product;
fetching the assistance information related to the requested at least one product from the customer database (108), wherein the assistance information is accessed as at least one of text, videos, animations, figures, and brochures; and
providing the fetched assistance information to the at least one customer that allow the at least one customer to perform the at least one action related to the at least one product.

18. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
providing at least one option to the at least one customer to register at least one product and to add the positioning co-ordinates;
tracking for updates on the at least one registered product by communicating with at least one of the at least one product and the at least one service provider based on the positioning co-ordinates; and
providing the tracked updates related to the at least one registered product to the at least one customer.

19. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
determining at least one of the at least one product and at least one topic that is of interest to the at least one customer based on at least one of an input received from the at least one customer and the analyzed customer interest;
identifying an expert and multimedia tagged with the expert by accessing at least one of the customer database (108) and other servers based on the determined at least one of the at least one product and the at least one topic that is of interest to the at least one customer ; and
providing the identified multimedia to the at least one customer.

20. The system (100) of claim 11, wherein the customer service server (106) is further configured for:
determining at least one of the at least one product and the at least one topic that is of interest to the at least one customer;
connecting with at least one other server for at least one of information and updates related to the determined at least one of the at least one product and the at least one topic; and
providing at least one of the information and the updates received from the at least one other server to the at least one customer.
21. A device (102, 104, 106) comprising:
a memory (202); and
a processor (204) coupled to the memory (204) configured for:
receiving at least one input from at least one customer; and
providing at least one service from a plurality of services to the at least one customer based on the received at least one input, wherein the plurality of services includes information based services, alerts and information based services for new products, tracking based services, appointment based services, assistance based services, location based services, interest based services, and expert based services.

22. The device (102, 104, 106) of claim 21, wherein the device (102, 104, 106) is at least one of a customer device (102), a service provider device (104) and a customer service server (106).