CROSS REFERENCE TO APPLICATION
[0001] This patent application claims the benefit of Indian Provisional patent application 201741015112 filed on 28,h April, 2017. The above application is incorporated by reference herein in its entirety.
BACKGROUND OF THE INVENTION
A. Technical field
[0001] The present invention generally relates to system for monitoring activities
performed by workforce. More specifically, the present invention relates to a system and method for monitoring or tracking workforce and providing feedback on the workforce performance, for example, job or activities performed by an employee.
B. Description of related art
[0002] Generally, a required task could be assigned to a workforce or a staff via
communication through a mobile device. The staff could report the completion of those activities using the mobile device. As staff complete activities, their profiles maybe automatically updated to include an overall performance rating based on the timeliness and quality of task completion. This overall performance rating may be used to determine rewards and recognition for the staff. In conventional methods there is no real-time monitoring or tracking of the staff and feedback system based on each completed task and the ability to use this data to drive quality of work. Hence, there is a need for system and method for monitoring or tracking the workforce activities such as,

providing real-time monitoring data, feedback of job or activities of the workforce or staff and dynamically assigning tasks or job.
SUMMARY OF THE INVENTION
[0003] The present invention discloses a workforce tracking system, for instance,
the system and method for monitoring or tracking performance of an employee in the workplace.
[0004] In accordance with a preferred embodiment of this invention, these and
other objects and advantages are accomplished as follows.
|0005] In an embodiment, the system comprises a first user device, a second user
device, a workforce tracking server, a network and a database. The first user device, the second user device, the database is in communication with the workforce tracking server via the network. The first user device is associated with a First user such as an employee and the second user device is associated with a second user such as a supervisor. The server comprises a processor and a memory unit. The memory unit comprises a set of program modules i.e. a mapper for the Indoor positioning module (IPS) module, task module, update module, audit module, feedback module and display module.
[0006] The IPS (Indoor Positioning System) module, executed by the processor,
is configured to determine location information of the first device associated with the plurality of employees. In an embodiment, the location information comprises time spent by each employee at a particular location, employee arrival time to a premises and

employee exit time out of the premises. The task module, executed by (he processor, is configured to display at least one task assigned to at least one selected employee from the plurality of employees. The update module, executed by the processor, is configured to update the status of the assigned task. A timestamp associated with the corresponding status update or change is saved in the database to calculate an elapsed time to complete a portion of the assigned task or the entire assigned task.
[0007] The audit module, executed by the processor, is configured to enable the
second user to update audit data for at least one task performed by at least one selected employee. The feedback module, executed by the processor, is configured enables the second user to update feedback data for at least one task performed by at least one selected employee. In an embodiment, the feedback data comprises at least one of a customer feedback, a client feedback, an audit feedback and a staff feedback. The feedback data further comprises a quality score for the assigned task performed by the selected employee based on the audit data. In one embodiment, the feedback data is based on at least one of an audit data, status update of assigned task and location information.
[00081 The display module, executed by the processor, is configured to display at
least one of a real-time job, a movement of the staff in the premises, the feedback data, and the audit data. The display module is further configured to display at least one of a location information, a data corresponding to at least one of an elapsed time to complete portion of the assigned task, an elapsed time to finish the entire assigned task, staff arrival time to premises, staff exit time out of the premises, and status of the assigned task.

,0001, in an embodiment, method/process for workforce .racking is disclosed. A,
one step, a computing device comprising a memory device and a processor connected to the memory device is provided. At another step, iocaticn information of a fir* device associated with a plurality of employees is determined at the processor, via a IPS
from the plurality of employees is displayed via a task module. At another step, the
status of the assigned task is updated, via the update module, at the processor. A
Hmestamp associated with the corresponding status update or change is saved in the
database to calculate an elapsed time to complete a portion of the assigned task or the
entire assigned task. At another step, audi, data for the at least one task performed by
the a. least one selected employee is updated, a, the processor, via an audit module. A,
another step, feedback data for the at leas, one task performed by the at leas, one
selected employee is updated, at the processor, via a feedback module. The feedback
data comprises a aua,i,y score for ,he assigned ,ask performed by ,he selec.ed employee
based on the audi, da.a. The feedback da.a further comprises a. leas, one of a customer
feedback, a client feedback, an audit feedback and a staff feedback.
,00021 At another step, at leas, one of a real-time job, a movement of the staff in
t„e premises, the feedback data, and the audit da.a is displayed via a display module. The display module is further configured to display a, least one of a location information, a data corresponding to at least one of an elapsed time to complete portion of the assigned ,ask, an elapsed ,ime ,o finish ,he ent.re assigned task, staff an,va. time «o premises, staff exit time out of the premises, and status of the assigned task.

[0003] Other objects, features and advantages of the present invention will
become apparent from the following detailed description. It should be understood, however, that the detailed description and the specific examples, while indicating specific embodiments of the invention, are given by way of illustration only, since various changes and modifications within the spirit and scope of the invention will become apparent to those skilled in the art from this detailed description.
BRIEF DESCRIPTION OF DRAWINGS
[0004] The embodiments herein will be better understood from the following
detailed description with reference to the drawings, in which:
[0005] FIG. 1 is an environment of a workforce tracking system in an
embodiment of the present invention.
[0006] FIG. 2 is a block diagram of a workforce tracking server in an
embodiment of the present invention.
|0007] FIG. 3 is a flowchart illustrating the method of workforce tracking in an
embodiment of the present invention.
[0008] FIG. 4 is a screenshot of status of task in a plurality of floors in the work
premises in an embodiment of the present invention.
[0009[ FIG. 5 is a screenshot of status of task in various rooms within a floor a
sequence of floor in an embodiment of the present invention.

[0010] FIG. 6 is a screenshot of status of task performed by the employee in an
embodiment of the present invention.
DETAILED DESCRIPTION OF EMBODIMENTS
|0011] A description of embodiments of the present invention will now be given
with reference to the Figures. It is expected that the present invention may be embodied in other specific forms without departing from its spirit or essential characteristics. The described embodiments are to be considered in all respects only as illustrative and not restrictive. The scope of the invention is, therefore, indicated by the appended claims rather than by the foregoing description. All changes that come within the meaning and range of equivalency of the claims are to be embraced within their scope.
[0012] The present invention discloses a workforce tracking system, for instance,
the system for tracking or monitoring performance of an employee in a workplace. FIG. 1 exemplarily illustrates an environment 100 of workforce tracking system, according to an embodiment of the present invention. In an embodiment, the environment 100 comprises a first user device 110, a workforce tracking system 102, a network 108 and a second user device 112. In an embodiment, the workforce tracking system 102 comprises a workforce tracking server 104 and at least one database 106. The first user device 110 is associated with an employee, workforce or staff. The second user device 112 is associated with a second user, who might be an owner or supervisor of the premises in which job or activities are performed. In an embodiment, the second user could be a supervisor, residents, tenants, managers, industrialists and the like.

|0013] In an embodiment, the first user device 110 is at least one of a desktop, a
laptop, a tablet, a mobile phone, and mobile'and/or handheld electronic devices. In an embodiment, the second user device 112 is at least one of a desktop, a laptop, a tablet, a mobile phone, mobile and/or handheld electronic devices. In an embodiment, the first user device 110 and the second user device 112 are in communication with the network 108 to access the workforce tracking server 104. In an embodiment, the network 108 could be Wi-Fi network, WiMax network, wireless local area network.
[0014] ' In an embodiment, the at least one database 106 is accessible by the workforce tracking server 104. In an embodiment, the at least one database 106 is integrated into the workforce tracking server 104 or separate from it. In an embodiment, the database 106 resides in a connected server or in a cloud computing service. In an embodiment, regardless of location, the database 106 comprise a memory to store and organize certain data for use by the workforce tracking server 104. In some embodiment, the at least one database 106 store historical information regarding an employee, such as dates and times worked, number of hours worked, compliance history, and duties/positions performed.
[00151 In an embodiment, the workforce tracking server 104 is at least one of a
general or special purpose computer. In an embodiment, it operates as a single computer, which can be a hardware and/or software server, a workstation, a desktop, a laptop, a tablet, a mobile phone, a mainframe, a supercomputer, a server farm, and so forth. In an embodiment, the computer can be touchscreen and/or non-touchscreen and can run on any type of OS, such as iOS™, Windows™, Android™, Unix™, Linux™ and/or others. In an embodiment, the computer is in communication with network.

[0016] Such communication could be via a software application, a mobile app. a
browser, an OS, and/or any combination thereof. Further a block diagram of an exemplary implementation of the server of the workforce management server is illustrated in FIG. 2.
|0017] The system 102 comprises an indoor or internal positioning system to
track the position of the workforce or staff inside the workplace premises. The system 102 is further configured to monitor a data corresponding to at least one of an elapsed time to complete a portion of the job or activity by the staff, an elapsed time to finish the entire job or activity by the staff, staff arrival time to a premises to perform the job or activity, staff exit time out of the premises after performing the job or activity, status of the job or activity. The aforementioned monitoring data are stored in the database 106.
|0018] The supervisor is enabled to access the database 106 to evaluate the data
regarding the job or activities of the workforce or staff. Thereby, the system 102 enables the second user to monitor the activities of the employee in real time. Further, the system 102 enables the second user to filter the tracked data based on time, date, customer feedback, resource feedback and other parameters. The job or activity can be at least one of cleaning, sweeping, dusting, washing, cooking, home maintenance, shopping, laundry, bill pay and the like performed within premises such as office or organization, as well as the maintenance of computer storage systems, hotels, restaurants, industries, factories, buildings and the like.

[0019] FIG. 2 is a block diagram 200 of a workforce tracking server 202 in an
embodiment of the present invention. The server 202 comprises a processor 204 and a memory unit 206. The memory unit 206 comprises a set of program modules comprises an Indoor positioning module (IPS) module 208, a task module 210, an update module 214, an audit module 216, a feedback module 218 and a display module 220. in an embodiment, the user access server 202 via a user terminal 224 via a network 222. In an embodiment, the network 222 is at least anyone of a Wi-Fi network, WiMax network, wireless local area network. In an embodiment, the user terminal 224 is at least anyone of a desktop, a laptop, a tablet, a mobile phone, mobile and/or handheld electronic devices, personnel digital assistants, smart phones, smart televisions, palm tops and phablets.
[0020] The IPS (Indoor Positioning System) module 208, executed by the
processor 204, is configured to determine location information of the first device associated with the plurality of employees. In an embodiment, the location information comprises time spent by each employee at a particular location, employee arrival time to a premises and employee exit time out of the premises. The task module 210, executed by the processor 204, is configured to display at least one task assigned to at least one selected employee from the plurality of employees.
[0021] The update module 214, executed by the processor 204, is configured to
update the status of the assigned task. The employee is enabled to mark the status as finished on completing the assigned task or unfinished, when the task in on progress. A timestamp associated with the corresponding status update or change is saved in the database to calculate an elapsed time to complete a portion of the assigned task or the

entire assigned task. The audit module 216, executed by the processor 204, is configured to enable the user to update audit data for the at least one task performed by the at least one selected employee. ■
[0022J The feedback module 218, executed by the processor 204, is configured
enables the user to update feedback data for the at least one task performed by the at least one selected employee. In an embodiment, the user could be a supervisor, manager or service provider. In an embodiment, the feedback data comprises at least one of a customer feedback, a client feedback, an audit feedback and a staff feedback. The feedback data further includes a quality score for the assigned task performed by the selected employee based on the audit data. In some embodiment, the feedback data is collected by providing a checklist via the feedback module 218 or by using google form for each task performed by the staff. This data is stored in the database against every task.
[0023| The display module 220, executed by the processor 204, is configured to
display at least one of a real-time job, a movement of the staff in the premises, the feedback data, and the audit data. The display module is further configured to display at least one of a location information, a data corresponding to at least one of an elapsed time to complete portion of the assigned task, an elapsed time to finish the entire assigned task, staff arrival time to premises, staff exit time out of the premises, and status of the assigned task.
[0024] FIG. 3 is a flowchart illustrating the method/process 300 of workforce
tracking in an embodiment of the present invention. At step 302, a computing device

comprising a memory device and a processor connected to the memory device is provided. At step 304, location information of a first device associated with a plurality of employees is determined at the processor, via a IPS module. At step 306, at least one task assigned to at least one selected employees from the plurality of employees is displayed via a task module. At sept 308, the status of the assigned task is updated via the update module at the processor. A timestamp associated with the corresponding status update or change is saved in the database to calculate an elapsed time to complete a portion of the assigned task or the entire assigned task.
[0025] At step 310, audit data for the at least one task performed by the at least
one selected employee is updated at the processor, via an audit module. At step 312, feedback data for the at least one task performed by the at least one selected employee is updated at the processor, via a feedback module. In an embodiment, the feedback data comprises at least one of a customer feedback, a client feedback, an audit feedback and a staff feedback. The feedback data includes a quality score for the assigned task performed by the selected employee based on the audit data. At step 314, at least one of a real-time job, a movement of the staff in the premises, the feedback data, and the audit data is displayed via a display module. The display module is further configured to display at least one of a location information, a data corresponding to at least one of an elapsed time to complete portion of the assigned task, an elapsed time to finish the entire assigned task, staff arrival time to premises, staff exit time out of the premises, and status of the assigned task.
|00261 FIG. 4 is a screenshot 400 of status of task in a plurality of floors in the
work premises in an embodiment of the present invention. FIG. 5 is a screenshot 500 of

status of task in various rooms within a floor a sequence of floor in an embodiment of the present invention. FIG. 6 is a screenshot 600 of status of task performed by the employee in an embodiment of the present invention. In some embodiment, once the employee completes the assigned the task, the employee could update their task status via check marks associated with each task. In an embodiment, the tasks could be at least one of cleaning, sweeping, dusting, washing, cooking, home maintenance, shopping, laundry, bill pay and the like performed in premises such as office or organization, as well as the maintenance of computer storage systems, hotels, restaurants, industries, factories, buildings and the like.
[0027] Although a single embodiment of the invention has been illustrated in the
accompanying drawings and described in the above detailed description, it will be understood that the invention is not limited to the embodiment developed herein, but is capable of numerous rearrangements, modifications, substitutions of parts and elements without departing from the spirit and scope of the invention.
|0028J The foregoing description comprises illustrative embodiments of the
present invention. Having thus described exemplary embodiments of the present invention, it should be noted by those skilled in the art that the within disclosures are exemplary only, and that various other alternatives, adaptations, and modifications may be made within the scope of the present invention. Merely listing or numbering the steps of a method in a certain order does not constitute any limitation on the order of the steps of that method. Many modifications and other embodiments of the invention will come to mind to one skilled in the art to which this invention pertains having the benefit of the teachings presented in the foregoing descriptions. Although specific terms may be

employed herein, they are used only in generic and descriptive sense and not for purposes of limitation. Accordingly, the present invention is not limited to the specific embodiments illustrated herein.

CLAIMS
What is claimed is: 1. A system for workforce tracking system, comprising
a first device associated with each of a plurality of employee;
a second device associated with a user;
a database configured to store data;
a server in communication with the first user device, second user device and database via a wireless network, comprising a memory device and a processor connected lo the memory device, wherein the memory device stores a set of program modules, wherein the processor is configured to execute the set of program modules, wherein the program modules comprising:
IPS (Indoor Positioning System) module configured to determine location information of the first device associated with the plurality of employees, wherein the location information comprises time spent by each employee at a particular location, employee arrival time to a premises and employee exit time out of ihc premises;
task module configured to display at least one task assigned to at least one selected employee from the plurality of employees;

update module configured to update the status of the assigned task, wherein the updating status saves a timestamp in the database to calculate an elapsed lime to complete a portion of the assigned task or the entire assigned task;
audit module configured to enable the user to update audit data for the at leasl one task performed by the at least one selected employee;
feedback module configured to enable the user to update feedback data for the at least one task performed by the at least one selected employee; and
display module configured to display at least one of a real-time job. a movement of the staff in the premises, the feedback data, and the audit data.
2. The system of claim 1, wherein the display module is further configured to display at least one of a location information, a data corresponding to at least one of an elapsed time to complete portion of the assigned task, an elapsed time to finish the entire assigned task, staff arrival time to premises, staff exit time out of the premises, and status of the assigned task.
3. The system of claim 1, wherein the feedback data comprises a quality score for the assigned task performed by the selected employee based on the audit data.
4. The system of claim 1, wherein the feedback data further comprises at least one ofa customer feedback, a client feedback, an audit feedback and a staff feedback.

5. The system of claim 1, wherein the first user device is at least anyone of a tablet computer, personnel computers, personnel digital assistants, smart phones, smart televisions, palm tops, phablets and laptops.
6. The system of claim 1, wherein the second user device is ai least anyone of a tablet computer, personnel computers, personnel digital assistants, smart phones, smart televisions, palm tops, phablets and laptops.
7. The system of claim 1, wherein the memory unit at least one of a volatile memory, non-volatile memory, Read Only memory (ROM), Random Access Memory (RAM), and a flash memory.
8. The system of claim 1, wherein the wireless network is at least anyone of a Local Area Network, a Wide Area Network, a Wireless Network, a telecommunication network, a mobile network, and an Internet.
9. A method for workforce tracking system, comprising the steps of:
providing a computing device comprising a memory device and a processor connected to the memory device;
determining at the processor, via a IPS module, location information of a first device associated with a plurality of employees, whevc'm the location information comprises time spent by each employee at a particular location, employee arrival time to a premises and employee exit time out of the premises;

displaying at the processor, via a task module, at least one task assigned to at least one selected employees from the plurality of employees;
updating at the processor, via an update module, status of the assigned task, wherein the updating status saves a timestamp in a database to calculate an elapsed time to complete a portion of the assigned task or the entire assigned task;
updating at the processor, via an audit module, audit data for the at least one task performed by the at least one selected employee;
updating at the processor, via a feedback module, feedback data for the at least one task performed by the at least one selected employee; and
displaying at the processor, via a display module, display at least one of a real-time job, a movement of the staff in the premises, the feedback data, and the audit data.
10. The method of claim 9, wherein the display module is further configured to display al least one of a location information, a data corresponding to at least one of an elapsed time to complete portion of the assigned task, an elapsed time to finish the entire assigned task, staff arrival time to premises, staff exit time out of the premises, and status of the assigned task.
11. The method of claim 9, wherein the feedback data comprises a quality score for the assigned task performed by the selected employee.

12. The method of claim 9, wherein the feedback data further comprises at least one of a
customer feedback, a client feedback, an audit feedback and a staff feedback.
13. A non-transitory program storage device readable by computer, and comprising a
program of instructions executable by a processor to perform a computer
implemented method for tracking workforce, comprising the steps of:
providing a computing device comprising a memory device and a processor connected to the memory device;
determining at the processor, via a IPS module, location information of a first device associated with a plurality of employees, wherein the location information comprises time spent by each employee at a particular location, employee arrival time to a premises and employee exit time out of the premises;
displaying at the processor, via a task module, at least one task assigned to at least one selected employees from the plurality of employees;
updating at the processor, via an update module, status of the assigned task, wherein the updating status saves a timestamp in a database to calculate an elapsed time to complete a portion of the assigned task or the entire assigned task;
updating at the processor, via an audit module, audit data for the at least one task performed by the at least one selected employee;
updating at the processor, via a feedback module, feedback data for the at least one task performed by the at least one selected employee; and

displaying at the processor, via a display module, display at least one of a real-time job, a movement of the staff in the premises, the feedback data, and the audit data.