Claims:To manage the automotive sales and service channel for the modern world in a sustainable format.
The selection of the outlet shall be based on the customer spend potential, average spend in one visit, etc. It shall be irrespective of the goods already sold. Which shall include but not be limited to Malls, Supermarkets, Furniture retails, Lifestyle retails, Computers & gadgets retail, etc.
To have a sales partner or channel that already has an infrastructure comparatively evaluated by the number of footfalls.
A single personnel interaction system shall be in place, where the relationship personnel (Ozone Executive) shall be a single point of contact for the customer and personnel will do the activities end to end.
End-to-end activities Include All forms of communication with the customer, Demo of a vehicle in the kiosk, accompany the customer during the test drive, closing of the sale, liasoning of the vehicle post-sale, periodic inspection of vehicle post-sale, service booking, and advising for the entire lifetime of the vehicle.
The model also ensured that the customer doesn’t have to spend time walking to the showroom for situations such as service drop or delivery, other accidental issues, etc.
The assigned relationship personnel will remind the customer about the upcoming service, fix an appointment to pick up the vehicle, also during the pickup the personnel drops a spare vehicle to the customer for use during his vehicle is being serviced.
Other services like roadside assistance, accident recovery which comes out of the Ozone Executive zone shall be offered to the customer by the centralised recovery partner in the city. Till recovery, the customer is given a spare vehicle to meet his transportation needs on the spot.
The vehicle to be serviced shall be taken to the global service center of the company placed outside the city, serviced, and then returned to the customer accordingly.
, Description:At present, there are only three ways a user can get an automobile in the current market. Buying a vehicle (one-time sale), leasing options of ownership, short & long-term renting, or subscription model of owning a vehicle. Currently when it comes to one-time sales. An automotive is being sold by a sales channel or sale partner showrooms /retail outlets which is a private entity as a business called dealers or distributors. They sell or lease units to the customer or end-users. There are also OEMs like Ather & Tesla who sell the product through the exclusive showroom and online retail under their own brand/company.

The proposed invention solves both the problems which is the need for multiple showrooms of the same brand in one city and also the needs of having a service station that is located within the city. sales channel and service channel, also improved way of managing the automotive sales and service for the modern world in a sustainable format, and to have a sales partner or channel that already has an infrastructure with comparatively higher customer footfalls. The selection of the outlet shall be based on the customer spend potential, average spend in one visit, etc.
According to one embodiment of the invention, a separate kiosk shall be set up by partnering up with the outlet brand and a relationship team shall be present in each outlet. Where there shall be a display vehicle and also a virtual experience center with minimal space. The user can come and experience the vehicle, have interaction with the relationship personnel and book a test drive on spot. The vehicle shall be brought to the customer's choice of place at the specified time. Also, an immediate test drive shall be offered in the same place which shall be optional.
According to one embodiment of the invention, the system also has a single personnel interaction system that shall be in place, where the relationship personnel shall be a single point of contact for the customer. The personnel shall do the activities end to end. Including a Demo of the vehicle in the kiosk, accompany the customer during a test drive, closing of the sale, liasoning of the vehicle post-sale, periodic inspection of vehicle post-sale, service booking, and advising for the entire lifetime of the vehicle, and model stays sustainable as each personnel shall be restricted to handle only 100 customers, and there shall be a new personnel appointed for the 101st customer, also ensured that the customer doesn’t have to spend time walking to the showroom for situations such as service drop or delivery, other accidental issues, etc.
Another embodiment of the invention to provide servicing of vehicles, unlike the current scenario of servicing of the vehicle. The assigned relationship personnel shall advise the customer about the upcoming service, fix an appointment to pick up the vehicle, also during the pickup the personnel drops a spare vehicle to the customer for use while his vehicle is being serviced. and other services like roadside assistance, accident recovery shall be done to the customer by the centralised recovery partner in the city, also during the pickup and till recovery respectively the personnel drops a spare vehicle to the customer for use during his vehicle is being serviced to meet his transportation needs. The vehicle to be served shall be taken to the global service center of the company placed outside the city, serviced, and then returned to the customer accordingly.