Description:TECHNICAL FIELD
[0001] The present invention pertains to the field of consumer feedback
systems, particularly those involving franchise companies in the dynamic Indian
market.
5 BACKGROUND ART
[0002] Background description includes information that may be useful in
understanding the present invention. It is not an admission that any of the
information provided herein is prior art or relevant to the presently claimed
invention, or that any publication specifically or implicitly referenced is prior art.
10 [0003] The Quick Response Recorder (QRR) is an innovative data collection
and analysis system aimed at bridging the gap between consumers and franchise
companies operating in the dynamic Indian market. In today's rapidly evolving
business landscape, customer satisfaction has become a critical factor for the
success of any enterprise. Franchise companies, with their unique business model,
15 face specific challenges in identifying pain points and areas for improvement to
enhance consumer delight and loyalty.
[0004] The Indian market is known for its diversity, fast-paced growth, and
rapidly changing consumer preferences. As the Indian economy continues to
expand and consumer choices diversify, franchise companies are under constant
20 pressure to adapt and meet the demands of an increasingly discerning customer
base. Understanding the needs and expectations of consumers is essential for
franchise companies to thrive and maintain a competitive edge.
[0005] Franchise companies operate in a unique business environment that
presents distinct challenges. Unlike traditional businesses, franchises maintain
25 consistency in their brand image and customer experience across multiple outlets.
This standardized approach is crucial to building brand recognition and ensuring
uniform quality of products and services. However, it also means that franchise
companies need to continuously monitor and manage various outlets to maintain
high customer satisfaction levels.3
[0006] One of the major challenges faced by franchise companies is the
difficulty in gathering comprehensive and real-time feedback from consumers.
Traditional methods of feedback collection, such as surveys and suggestion boxes,
often yield limited responses and do not provide detailed insights. Additionally,
5 consumers might hesitate to share their genuine feedback due to various reasons,
such as time constraints or lack of proper incentives.
[0007] Another challenge for franchise companies is analyzing the collected
feedback and transforming it into actionable insights. The sheer volume of data
generated by multiple outlets can be overwhelming, making it challenging to
10 identify trends and prioritize improvements effectively. Without accurate and
timely data analysis, franchise companies risk missing critical opportunities for
enhancement, leading to potential customer dissatisfaction and declining loyalty.
[0008] The Quick Response Recorder (QRR) was conceptualized to address
these challenges and empower franchise companies with data-driven solutions. By
15 offering a user-friendly and incentivized feedback system, the QRR aims to
encourage consumers to share their honest experiences and opinions. Through its
multi-platform approach, utilizing website surveys and in-app surveys, the QRR
ensures a diverse range of customers can provide feedback through their preferred
channels.
20 [0009] The QRR's focus on collecting negative feedback is another distinctive
feature. Negative feedback is often a valuable source of information, highlighting
areas where improvements are most urgently needed. By segmenting and analyzing
this negative feedback, franchise companies can gain critical insights and prioritize
issue resolution effectively.
25 [0010] Furthermore, the QRR's real-time data analysis and machine learning
capabilities provide franchise companies with immediate insights into customer
sentiment and behavior. By tracking feedback trends and understanding customer
preferences, franchise companies can tailor their offerings to meet specific
consumer demands and increase overall satisfaction.4
[0011] The Quick Response Recorder (QRR) stands as an innovative solution
in the dynamic Indian market, addressing the challenges faced by franchise
companies and enhancing consumer satisfaction. With its user-friendly approach
and focus on negative feedback, the QRR empowers franchise companies with data-
5 driven insights to optimize their operations and build lasting relationships with their
customers. By continually improving the consumer experience, franchise
companies can thrive in the competitive landscape of the Indian market and secure
long-term success.
[0012] All publications herein are incorporated by reference to the same extent
10 as if each individual publication or patent application were specifically and
individually indicated to be incorporated by reference. Where a definition or use of
a term in an incorporated reference is inconsistent or contrary to the definition of
that term provided herein, the definition of that term provided herein applies and
the definition of that term in the reference does not apply.
15 OBJECTS OF THE INVENTION
[0013] The principal object of the present invention is to overcome the
disadvantages of the prior art.
[0014] Another object of the present invention is to provide a quick response
recorder.
20 [0015] Another object of the present invention is to encourage consumers to
share their honest experiences and opinions.
[0016] Another object of the present invention is to empowers franchise
companies with data-driven insights to optimize their operations and build lasting
relationships with their customers.
25 [0017] Another object of the present invention is to provide an elegant, reliable
and precise approach towards the quick response recorder.
[0018] Yet another object of the present invention is to provide a process of5
improving functionalities of the quick response recorder.
SUMMARY
[0019] The present invention pertains to the field of consumer feedback
systems, particularly those involving franchise companies in the dynamic Indian
5 market.
[0020] The Quick Response Recorder (QRR) system includes a user-friendly
and incentivized feedback mechanism to collect consumer feedback from various
outlets of franchise companies, including website surveys and in-app surveys, an
advanced data analysis and machine learning module to segment and analyze
10 negative feedback, providing valuable insights for improvements in employee or
service experiences, and a real-time data tracking and analysis module to monitor
customer sentiment and behavior, enabling franchise companies to make informed
business decisions.
[0021] According to an aspect, the user-friendly feedback mechanism utilizes
15 coupons as incentives for consumers to provide honest feedback about their
experiences with franchise company outlets. The advanced data analysis and
machine learning module utilizes artificial intelligence algorithms to identify trends
and patterns in consumer feedback, providing actionable insights for franchise
companies to enhance customer satisfaction. The real-time data tracking and
20 analysis capabilities enable franchise companies to promptly address customer
concerns and improve customer retention.
[0022] A method for enhancing consumer satisfaction in franchise companies
includes implementing a user-friendly and incentivized feedback mechanism to
collect feedback from consumers through website surveys and in-app surveys,
25 analyzing the collected feedback using advanced data analysis and machine
learning techniques to identify negative feedback and areas for improvement, and
utilizing real-time data tracking and analysis to monitor customer sentiment and
behavior, enabling franchise companies to make data-driven business decisions.6
[0023] According to an aspect, the user-friendly and incentivized feedback
mechanism provides coupons as incentives to consumers for providing honest
feedback about their experiences with franchise company outlets.
[0024] The advanced data analysis and machine learning techniques utilize
5 artificial intelligence algorithms to identify trends and patterns in consumer
feedback, providing actionable insights for franchise companies to optimize their
operations. The real-time data tracking and analysis enable franchise companies to
promptly address customer concerns and enhance overall customer satisfaction.
[0025] These and other features will become apparent from the following
10 detailed description of illustrative embodiments thereof, which is to be read in
connection with the accompanying drawings. While the invention has been
described and shown with reference to the preferred embodiment, it will be apparent
that variations might be possible that would fall within the scope of the present
invention.
15 BRIEF DESCRIPTION OF DRAWINGS
[0026] So that the manner in which the above-recited features of the present
invention can be understood in detail, a more particular description of the invention,
briefly summarized above, may have been referred by embodiments, some of which
are illustrated in the appended drawings. It is to be noted, however, that the
20 appended drawings illustrate only typical embodiments of this invention and are
therefore not to be considered limiting of its scope, for the invention may admit to
other equally effective embodiments.
[0027] These and other features, benefits, and advantages of the present
invention will become apparent by reference to the following text figure, with like
25 reference numbers referring to like structures across the views, wherein: Figures
attached: N.A.
DETAILED DESCRIPTION OF THE INVENTION
[0028] While the present invention is described herein by way of example7
using embodiments and illustrative drawings, those skilled in the art will recognize
that the invention is not limited to the embodiments of drawing or drawings
described and are not intended to represent the scale of the various components.
Further, some components that may form a part of the invention may not be
5 illustrated in certain figures, for ease of illustration, and such omissions do not limit
the embodiments outlined in any way. It should be understood that the drawings
and the detailed description thereto are not intended to limit the invention to the
particular form disclosed, but on the contrary, the invention is to cover all
modifications, equivalents, and alternatives falling within the scope of the present
10 invention as defined by the appended claim.
[0029] As used throughout this description, the word "may" is used in a
permissive sense (i.e. meaning having the potential to), rather than the mandatory
sense, (i.e. meaning must). Further, the words "a" or "an" mean "at least one” and
the word “plurality” means “one or more” unless otherwise mentioned.
15 Furthermore, the terminology and phraseology used herein are solely used for
descriptive purposes and should not be construed as limiting in scope. Language
such as "including," "comprising," "having," "containing," or "involving," and
variations thereof, is intended to be broad and encompass the subject matter listed
thereafter, equivalents, and additional subject matter not recited, and is not intended
20 to exclude other additives, components, integers, or steps. Likewise, the term
"comprising" is considered synonymous with the terms "including" or "containing"
for applicable legal purposes. Any discussion of documents acts, materials, devices,
articles, and the like are included in the specification solely for the purpose of
providing a context for the present invention. It is not suggested or represented that
25 any or all these matters form part of the prior art base or were common general
knowledge in the field relevant to the present invention.
[0030] In this disclosure, whenever a composition or an element or a group of
elements is preceded with the transitional phrase “comprising”, it is understood that
we also contemplate the same composition, element, or group of elements with
30 transitional phrases “consisting of”, “consisting”, “selected from the group of8
consisting of, “including”, or “is” preceding the recitation of the composition,
element or group of elements and vice versa.
[0031] The present invention is described hereinafter by various embodiments
with reference to the accompanying drawing, wherein reference numerals used in
5 the accompanying drawing correspond to the like elements throughout the
description. This invention may, however, be embodied in many different forms
and should not be construed as limited to the embodiment set forth herein. Rather,
the embodiment is provided so that this disclosure will be thorough and complete
and will fully convey the scope of the invention to those skilled in the art. In the
10 following detailed description, numeric values and ranges are provided for various
aspects of the implementations described. These values and ranges are to be treated
as examples only and are not intended to limit the scope of the claims. In addition,
several materials are identified as suitable for various facets of the implementations.
[0032] The present invention pertains to the field of consumer feedback
15 systems, particularly those involving franchise companies in the dynamic Indian
market.
[0033] The Quick Response Recorder (QRR) system includes a user-friendly
and incentivized feedback mechanism to collect consumer feedback from various
outlets of franchise companies, including website surveys and in-app surveys, an
20 advanced data analysis and machine learning module to segment and analyze
negative feedback, providing valuable insights for improvements in employee or
service experiences, and a real-time data tracking and analysis module to monitor
customer sentiment and behavior, enabling franchise companies to make informed
business decisions.
25 [0034] According to an aspect, the user-friendly feedback mechanism utilizes
coupons as incentives for consumers to provide honest feedback about their
experiences with franchise company outlets. The advanced data analysis and
machine learning module utilizes artificial intelligence algorithms to identify trends
and patterns in consumer feedback, providing actionable insights for franchise9
companies to enhance customer satisfaction. The real-time data tracking and
analysis capabilities enable franchise companies to promptly address customer
concerns and improve customer retention.
[0035] A method for enhancing consumer satisfaction in franchise companies
5 includes implementing a user-friendly and incentivized feedback mechanism to
collect feedback from consumers through website surveys and in-app surveys,
analyzing the collected feedback using advanced data analysis and machine
learning techniques to identify negative feedback and areas for improvement, and
utilizing real-time data tracking and analysis to monitor customer sentiment and
10 behavior, enabling franchise companies to make data-driven business decisions.
[0036] According to an aspect, the user-friendly and incentivized feedback
mechanism provides coupons as incentives to consumers for providing honest
feedback about their experiences with franchise company outlets.
[0037] The advanced data analysis and machine learning techniques utilize
15 artificial intelligence algorithms to identify trends and patterns in consumer
feedback, providing actionable insights for franchise companies to optimize their
operations. The real-time data tracking and analysis enable franchise companies to
promptly address customer concerns and enhance overall customer satisfaction.
[0038] The Quick Response Recorder (QRR) system designed to bridge the
20 gap between consumer delight and franchise company satisfaction in the dynamic
Indian market. The system aims to enhance consumer satisfaction and provide
valuable insights to franchise companies by collecting and analyzing feedback from
consumers who visit various outlets of franchise companies. By utilizing data
structures and feedback mechanisms, the QRR system offers a comprehensive
25 solution to improve customer experiences and assist franchise companies in making
data-driven decisions.
[0039] The uniqueness and distinctive features of the QRR system lie in its
user-friendly and incentivized feedback mechanism. The system collects feedback10
through website surveys and in-app surveys, providing consumers with coupons as
incentives for their honest responses. This approach motivates consumers to
provide genuine feedback about their experiences with franchise company outlets,
leading to valuable insights for improvement.
5 [0040] The QRR system encompasses an advanced data analysis and machine
learning module that segments and analyzes negative feedback. This process offers
essential insights to franchise companies to improve employee or service
experiences. By pinpointing areas for improvement that matter most to customers
and employees, the system ensures that resources are focused on fixing the right
10 issues, resulting in happier customers and longer-lasting business relationships.
[0041] Moreover, the system's real-time data tracking and analysis capabilities
enable franchise companies to promptly address customer concerns, leading to
improved customer retention and overall satisfaction. By monitoring customer
sentiment and behavior, franchise companies can make data-driven decisions that
15 foster consumer loyalty and positive brand experiences.
[0042] In comparison to similar products by competitors, the QRR system
stands out by strategically segmenting and analyzing negative feedback. This
approach helps franchise companies identify specific areas for improvement,
thereby enhancing the overall customer journey. By focusing on fixing critical pain
20 points, the QRR system ensures that the most significant areas of concern are
addressed, resulting in a more satisfied consumer base and improved franchise
company performance.
[0043] Overall, the invention offers a comprehensive and adaptive system for
recording and analyzing consumer feedback in franchise companies. It includes a
25 scalable and customizable feedback collection mechanism, centralized data storage
and management, and intelligent reporting and visualization modules. The system
is designed to cater to the unique requirements of each franchise company, making
it a valuable tool in the ever-evolving Indian market. By utilizing cutting-edge data
analysis and machine learning techniques, the QRR system provides franchise11
companies with actionable insights to enhance customer satisfaction and drive
business success.
[0044] While the foregoing describes various embodiments of the invention,
other and further embodiments of the invention may be devised without departing
5 from the basic scope thereof. The scope of the invention is determined by the claims
that follow. The invention is not limited to the described embodiments, versions or
examples, which are included to enable a person having ordinary skill in the art to
make and use the invention when combined with information and knowledge
available to the person having ordinary skill in the art.
10 [0045] Thus, the scope of the present disclosure is defined by the appended
claims and includes both combinations and sub-combinations of the various
features described hereinabove as well as variations and modifications thereof,
which would occur to persons skilled in the art upon reading the foregoing
description. , Claims:I/We Claim:
1. A Quick Response Recorder (QRR) system comprising:
a user-friendly and incentivized feedback mechanism to collect consumer
5 feedback from various outlets of franchise companies, including website
surveys and in-app surveys;
an advanced data analysis and machine learning module to segment and analyze
negative feedback, providing valuable insights for improvements in employee
or service experiences; and
10 a real-time data tracking and analysis module to monitor customer sentiment
and behavior, enabling franchise companies to make informed business
decisions.
2. The Quick Response Recorder (QRR) system of claim 1, wherein the userfriendly feedback mechanism utilizes coupons as incentives for consumers to
15 provide honest feedback about their experiences with franchise company
outlets.
3. The Quick Response Recorder (QRR) system of claim 1, wherein the advanced
data analysis and machine learning module utilizes artificial intelligence
algorithms to identify trends and patterns in consumer feedback, providing
20 actionable insights for franchise companies to enhance customer satisfaction.
4. The Quick Response Recorder (QRR) system of claim 1, wherein the real-time
data tracking and analysis capabilities enable franchise companies to promptly
address customer concerns and improve customer retention.
5. A method for enhancing consumer satisfaction in franchise companies
25 comprising the steps of:
implementing a user-friendly and incentivized feedback mechanism to collect
feedback from consumers through website surveys and in-app surveys;13
analyzing the collected feedback using advanced data analysis and machine
learning techniques to identify negative feedback and areas for improvement;
and
utilizing real-time data tracking and analysis to monitor customer sentiment and
5 behavior, enabling franchise companies to make data-driven business decisions.
6. The method of claim 5, wherein the user-friendly and incentivized feedback
mechanism provides coupons as incentives to consumers for providing honest
feedback about their experiences with franchise company outlets.
7. The method of claim 5, wherein the advanced data analysis and machine
10 learning techniques utilize artificial intelligence algorithms to identify trends
and patterns in consumer feedback, providing actionable insights for franchise
companies to optimize their operations.
8. The method of claim 5, wherein the real-time data tracking and analysis enable
franchise companies to promptly address customer concerns and enhance
15 overall customer satisfaction.