Description:
NECTARSDAY HEALTHCARE PRIVATE LIMITED, an Indian company, of
Address of Block No. A-03, C/O Supratik Infraventure, Kuruda Balasore,
Baleshwar-756056, Odisha, India.
The following specification particularly describes the invention and the manner in
which it is to be performed.
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Field of the Invention:
The present invention relates to a system and method for internet-based
appointment system with improved time management and real time location
tracking system for service appointments. More particularly, the present
invention provides a system and method for a reservation system capable of
searching nearby service providers and handling request to book appointments
for a service with improved time management, integrated real time location
tracking and alarming system.
Background of the invention:
Information technology is growing exponentially over the time and has
numerous applications in creating a comfortable life. In daily routine, a person is
required to carry out a lot of tasks and these tasks at times involve connecting
to various service providers. Hence, when a person is in need of a service, the
person must speak directly with a service provider. The service providers are
first identified by looking up providers either in a physical directory or through
an online directory search service or at freely available search engines. When
the person identifies a suitable service provider, the provider is usually contacted
through a telephone, and the person speaks directly with a staff member
employed by the service provider to discuss dates, times when the service can
be provided. Also, if a service provider were to arrive late or if a consumer
spends excessive time with a service provider, the entire appointment schedule
gets pushed out.
At present, there is no provision for real time appointment tracking and alarming
system available to track the status of the appointment schedule from client as
well as from service providers. Most service providers do allow consumers to
book appointments only for their services online, but there is no provision for
tracking the time and distances a consumer in the real time or alert system.
The real time tracking plays a vital role in a scenario when a person is seeking
services for medical help. When a person requires medical help then there are a
lot of factors based on which the services are required such as nearby location,
doctor’s specialization and fees etc. At times while seeking medical help the
requirement is urgent and an appointment is required as soon as possible. In
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such scenarios, a person does not know exactly where to reach and hence ends
up roaming from one place to other.
By thereference of US patent no.US8150718B2byBITS TO ATOMS Incdated
2009-05-13, titled”System and method for automatically scheduling
appointments”discloses a system and method for automatically scheduling
appointments with a scoring module that gives appointment on the basis of
preference-based module. This includes, appointment server system,
appointment preference information from a client system associated with a user
wherein the appointment preference information includes contact details for one
or more contacts of the user. In response to receiving the appointment
preference information from the user, the appointment server system
automatically, without human intervention, schedules proposed appointment
based at least in part on the appointment preference information. The main
drawback of the present invention is that there is no control of the user/client on
the system, one is not able to choose the desired service provider as per their
location preference and location as per their choice, also there is no provision for
real time location tracking and giving reminder and real time status of the
scheduled appointment.
By thereference of US patent no.US7865386B2bySarkar Shyamal Kdated
2006-06-03, titled”Appointment scheduling system”discloses a method and
system for alerting users of an appointment system of any change in an
appointment schedule between practitioners and clients. If a user registered in
the appointment system chooses to schedule an appointment, the user confirms
the appointment by sending a conformation message to the message handling
module.The appointment system, at predetermined intervals of time compares
the status of preferred schedule of appointment against the existing schedule of
appointments and if there is any change in the status of scheduled appointment,
the change is stored in the central database and an alert message generated.
The alert messages are sent via email or short message services (SMS) or a prerecorded voice message on their wire-line phone to users affected by the change
in schedule and who have registered for the appointment service.The main
drawback of the present invention is that there is no control of the user/client on
the system, there is no provision for real time location tracking and giving
reminder and real time status of the scheduled appointment.
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By thereference of US patent no.US20080249830A1byGregory Gilman,
Danieldated 2007-03-12, titled”Appointment scheduling system”The present
invention relates to an online appointment scheduling system. The system is
configured to register a client (e.g., doctor) and at least a first and second
vendor (e.g., sales representative) with the system. The system receives from
the client a set of rules for vendor appointments. A client schedule of available
appointments is generated that complies with the set of rules. The client
schedule is accessible by the first vendor, to allow the first vendor to book an
appointment. Once booked, the appointment is designated as a pending
appointment. The system then requires that the first vendor confirm the pending
appointment within a confirmation window and, where upon confirmation, the
appointment is designated as a confirmed appointment. Alternatively, if the first
vendor fails to confirm the appointment within the confirmation window, a
notification is sent to a second vendor of a now available appointment.
The main drawback of the present invention is that there is no reservation
system as well as tracking system or alarm system.
By thereference of US patent no.US6389454B1, byMedical Specialty
Softwaredated 1999-05-13, titled”Multi-facility appointment scheduling
system” A computer-implemented method of scheduling an appointment at a
plurality of facilities providing a plurality of services, comprising receiving a
packet of client information from a client, the client information including
personal data, service data, client appointment preference data, and payment
data; comparing the service data to a set of service constraints in order to
determine any limitations on the scheduling of the appointment; inputting the
client information into a scheduling server; verifying the client information;
generating a predetermined number of appointment candidates based upon an
analysis of the client information and the appointment scheduling limitations;
communicating the appointment candidates to the client; generating an
appointment based upon the client's selection of one of the appointment
candidates; generating appointment information related to the appointment, the
appointment information including the client information, the service constraints,
an appointment date, an appointment time, the identity of the available facility,
and the resources to be utilized; reporting at least a portion of the appointment
information to the client and all of the client information to the available facility;
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and confirming the appointment in the scheduling server. A data processing
system for scheduling an appointment from among a plurality of facilities is also
disclosed.
The main drawback of the present invention is thatthere is no provision for real
time location tracking and giving reminder and real time status of the scheduled
appointment with alert system.
By thereference of US patent no.US20050027580A1, byRichard Crici, Raphael
Sidelmandated 1999-12-01, titled”Internet-based appointment scheduling
system”Appointment scheduling systems and methods of providing service
receivers with remote appointment scheduling capabilities utilizing the Internet.
According to one embodiment, at least one service provider, such as a physician,
enters a schedule into a computer system showing time slots in which the
physicians see patients. This system is linked to the Internet where it is available
for viewing by the general public. When a member of the general public accesses
the scheduling system, the potential service receiver can view the entire
schedule and make appointments. The appointment schedule of the service
provider is modified and most preferably, the appointment schedule of the
service receiver is also modified. The scheduling system can also maintain the
schedule of the service receiver. According to another aspect, in order to
schedule an appointment, a service receiver can be required to make some predetermined payment, for example, via a credit card or a debit card.
The main drawback of the present invention is thatthere is no provision for real
time location tracking and giving reminder and real time status of the scheduled
appointment and consultation to user as well as service provider.
By thereference of US patent no.US20090138283A1,byLizbeth Ann
Browndated 2007-11-27, titled”Appointment scheduling system and
method”A scheduling program and system includes a database of client
information including a field relating to an appointment date. Within a range of
the appointment date, preferably one week, the program cues a user to contact
a patient to schedule an appointment within the next week. Three attempts are
made to schedule the patient before the patient is withheld from the Loop and
informed via mail that it is now the patient's responsibility to contact the office
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to arrange an acceptable appointment. The program further includes a method
for tracking “no-show” and non-paying patients.
The main drawback of the present invention is that it not provides consultation
to user as well as service provider. Invention provides no such feature that user
is able to limit the search based upon several possible criteria, such as keyword
related to the service, location or service area, time and date for the service or
alert system.
Therefore, there is a need of technology that shall improve the time
management, give real time status with integrated real time location tracking
and alarm system to remind the appointments status and time.
However, none of the above discussed inventions provides provision
that user is able to limit the search based upon several possible criteria,
such as keyword related to the service, location or service area, time
and date for the service or tracking and alert system.All the above
discussed inventions are not providing such system which provides
internet-basedreal time appointment scheduling system for
appointments scheduling capable of searching service providers as per
need with track and alert.The invention comprisingreal time tracking
wherein system is configured to raise an alarm to user in case the user
is far away from the location of service provider and it is not possible for
user to reach by the time of appointment scheduled.
Objects of the invention:
The main object of the present invention is to provide an internet-based real
time appointment scheduling system for appointments scheduling capable of
searching service providers as per need.
Yet another object of the present invention is to provide an internet-based
appointment system for service appointments with integrated real time tracking
system.
Yet another objective of the present invention is to provide a system that
provides real time consultation to user as well as service provider.
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Yet another object of the present invention is to provide a real time appointment
scheduling systemfor service appointments with integrated alarming system to
alert the user on the basis of the time slot allotted and real time location.
Still another object of the present invention is to provide an internet-based
appointment system for service appointments with integrated real time tracking
system that provides directions to the service provider or vice versa.
Still another object of the present invention having an application installed in
user’s portable devices such as Smartphone, portable computer, smartwatch or
like wherein user is able to limits the search based upon several possible criteria,
such as keyword related to the service, location or service area, time and date
for the service, pricing or if telephone consultation is required, or the distance
that the user willing to travel to the service provider to book an appointment.
Still another object of the present invention is to provideat least one service
provider (3) connected to the server (1); and make a direct communication
between user and service provider and appointment is scheduled.
Still another object of the present invention is to provideanapplication (4)
consisting integrated artificial intelligence based algorithm with management of
clinical consultation on a real time and plurality options for user (2) and service
provider (3) and one another application (22) of service provider.
Still another object of the present invention to provide a change to user for finish
the appointment ahead of time scheduled in case the other user (2) previous in
list is absent; wherein user (2) shares personal details such as contact details,
address, old diagnostic data, old billing details to the service provider and assists
the user in booking, cancelling, rescheduling and rebooking appointment with a
service provider (3).
Still another object of the present invention to provide automatically update of
the status of the appointment and generate a notification and inform to the user
(2) about other users in list and their status i.e. if they are present or absent,
wherein the user has a chance to finish the appointment ahead of time
scheduled in case the other user (2) previous in list is absent.
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Summary of the invention:
The present invention is a real time appointment scheduling system for medical
assistance which is connected with a plurality of service providers medical and
wellness centres for service appointments which offer the ability to book
appointments based on the consumers nearby locations and other personal
preferences. The service providers are preferably medical and wellness centres.
More particularly, the present invention relates to a time saving system and
method for services for users that shall eliminate long wait time for getting
medical treatment and capable of searching nearby service providers and
handling requests to book appointments for a service selected from multiple
categories of services.
The one aspect of the present invention is proposed a real time appointments
scheduling system for improved time management, with integrated real time
location tracking and alarming system, wherein said system comprises: at least
one input device such as smartphone, personal computer, tablet or alike
generally connected to internet networks with inbuilt application to receive user
details and a request for fetching service providers; at least one server
connecting the user and a service provider and a storing data of the user
appointment history, treatment and diagnostic reports etc.; and at least one
service provider connected to said server; wherein, the system identifies the
services required as entered by the user and shares the information entered at
input device such as user details, time of the service required and location of the
user with said service providers. Here, the system obtains a list of suitable
service providers as per user requirement and shares the information of the
service provider with the user to connect the user and service provider via
providing details of the service provider such as contact details, address, date
and time slot availability for the appointment. The user and service provider
thereafter have a direct communication and appointment is scheduled. Further,
the system is configured to track the user in real time on the day of appointment
and notify the timing of appointment and time required to reach to the service
provider. While real time tracking, the system is configured to raise an alarm to
user in case the user is far away from the location of service provider and it is
not possible for user to reach by the time of appointment scheduled.
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In another aspect, the present invention provides a real time appointments
scheduling system for service appointments with integrated real time location
tracking for reminding the time of the appointment with respect to the location
of the user. While real time location tracking: if the location of the user changes,
the system tracks and calculates the distance between the user and service
provider accordingly and alerts the user. Additionally, if the user continues to
move beyond the certain range/distance that cannot be covered in the stipulated
time period (and if there is no response against the alerts), the server
automatically sends messages to the service provider for either rescheduling or
cancellation of the appointment.
Yet another aspect of the present invention, a user is having an application
installed in portable devices such as smartphone, portable computer, and smart
watch or like. The user is able to limit the search based upon several possible
criteria, such as keyword related to the service, location or service area, time
and date for the service, pricing or if telephone consultation is required, or the
distance that the user willing to travel to the service provider to book an
appointment.
Yet another aspect, the present invention provides a real time appointment
scheduling system wherein a user shares personal details such as contact
details, address, old diagnostic data, old billing details to the service provider.
Hence, the system assists the user in booking, cancelling, rescheduling and
rebooking appointment with a service provider. The diagnostic and medical
reports are useful to other service providers to conclude further treatment
required.
Statement of the invention:
Real time appointments scheduling system and method for improved time
management, with integrated real time location tracking and alarming system,
wherein said system comprises: at least one input device such as Smartphone,
personal computer, tablet or alike generally connected to internet networks with
inbuilt application(4) to receive user(2) details and a request for fetching
service providers; at least one server(1) connecting the user(2) and a service
provider(3) and a storing data of the user appointment history, treatment and
diagnostic reports etc.; and at least one service provider(3) connected to said
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server (1);wherein, the system identifies the services required as entered by
the user (2) and shares the information entered at input device such as user
details, time of the service required and location of the user (2) with said
service providers and provides a direct communication between user and service
provider and appointment is scheduled; said system is configured to track the
user in real time on the day of appointment and notify the timing of appointment
and time required to reach to the service provider (3),wherein a user (2) is
having an application(4) installed in portable devices such as Smartphone,
portable computer, smart watch or like and another application (22) for service
provider (3); said method is able to limit the search based upon several possible
criteria on application (4), such as keyword related to the service, location or
service area, time and date for the service, pricing or if telephone
consultation(20) is required, or the distance that the user willing to travel to the
service provider to book an appointment.
Brief Description of Drawings:
Figure 1 shows a flow diagram showing the real time appointment scheduling
and alarming system in accordance with an example of the present invention.
Figure 2 represents patient application workflow of patient application.
Figure 3 represents patient application workflow of patient application.
Figure 4 represents application based booking steps of patient application.
Figure 5 represents steps behind navigation of booking place on Google map
(application workflow).
Figure 6representssteps behind navigation of booking place on Google map
(application workflow).
Figure 7 represents application view: clinic management.
Figure 8 represents application view: upcoming booking.
Figure 9 represents application view: user profile.
Figure 10 represents early check in after navigation (application workflow).
Figure 11 represents steps being consultant using said system or method
(application workflow).
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Figure 12 represents application work flow of doctor/service provider
application.
Figure13 represents flow diagram of registration for consultation.
Figure14 represents flow diagram of service taker.
Figure15 represents flow diagram of service provider.
Figure 16 represents flow diagram of navigation to the payment process.
Figure17 represents flow diagram of confirmation of booking on appointment.
Figure18 represents flow diagram of update regarding initiation of consultation.
Figure19 represents flow diagram of rescheduling.
Figure20 represents flow diagram of early check in.
Figure21 represents flow diagram of consultation.
Figure22 represents continue flow diagram of consultation.
Figure23 represents flow up chart.
Figure24 represents flow diagram of door step service.
Figure 25 represents doctor home page (all booking; upcoming, completed).
Figure 26 represents patient home page and patient profile.
The referral numerals in the figures refer to: (1) – Server; (2) – User; (3) –
Service provider; (4) – Application; (4A) - Application view; (4B)–Upcoming
appointment; (4C)–user profile; (5) – Header of application; (6) – body of
application; (7) – Footer of application; (8)–Top column of application
dashboard; (9)–Application Body: options; (10) – Icons for quick search
options; (11) - othersrelated options;(12) – Door step services; (13) - Doctor
options;(14) – optionsrelated to booking, health files and profile;(15)– Search
by hospital, etc.; (16) – Filtering Criteria; (17) – Filter search; (18) – Results;
(19)–book for consultant; (20) – steps to consultancy; (21) – Google map
integrations options; (22) - Application for service providers; (23A) - Central
Database;(23) – Registration; (24) - Click consult now; (25) - Keyword
search; (26) - filter on the basis of rating, Experience, Price, Location, Slot
availability on the basis of date & time; (27) - Selection of the service provider;
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(28) – Conformations; (29) - Navigate to payment process for the final booking
of the service; (30) - Notification to the service taker's device; (31) - Service
taker's updates to the service provider; (32) - Check in a service provider
location; (33) – Consultation; (34) – Advice; (35) - Follow up; (36) -Patient
review & Doctor review; (37) - Consultation successful; (38) - Registration flow
chart (A); (39) - new service taker; (40) - Documents & personal details
submission; (41) - existing service taker; (42) - New consultant; (43) –
Registration flow chart (B); (44) - New Service provider; (45) - Service
provider details documents; (46) - Existing Service provider; (47) - Service
provider, service details submission; (48) - clinic details; qualification details,
consultation details, clinic location, time interval, total time of consultation, time
of consultation; (49) - Navigation to the payment process; (50) - On spot;
(51) - Online payment; (52) - Appointment booked; (53) - report to service
provider; (54) - processing (10 minutes); (55) - Pre-appointment check-up (10
min); (56) - rescheduling; (57) - switchover; (58) - same day; (59) - same
consultation time; (60) - other consultation time; (61) - EC; (62) - LC; (63) -
Some other day; (64) - cancellation; (65) - vacancy created; (66) - service
provider request to log in the service taker profile; (67) - OTP given to service
provider; (68) - OTP to service taker; (69) - OTP verification done; (70) - log
in & consultation starts; (71) - service provider logs outpatient profile
successful consultation; (72) - Notification to service provider; (73) - review &
rating; (74) – Notification to Service Taker; (75) - Review & Rating; (76) -
Follow up request; (77) - Sent by service provider; (78) - Advise to service
taker; (79) - sent by service taker; (80) - reminder to service taker; (81) – all
booking : Doctor home page ; (82) – upcoming: Doctor home page; (83) –
Completed : Doctor home page; (84) - Patient home page; (85) – Patient
profile.
Brief description of invention:
The present invention will now be described herein after with reference to the
accompanying drawings, in which some, but not all embodiments of the
invention are shown. While the following description details the preferred
embodiments of the present invention is not limited in its application to the
details of construction and arrangement of the parts illustrated in the
accompanying drawings.With reference to the figures, the enclosed description
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and drawings are merely illustrative of preferred embodiments and represent
several different ways of configuring the present invention. Although specific
components, materials, configurations and uses of the present invention are
illustrated and set forth in this disclosure, it should be understood that a number
of variations to the components and to the configuration of those components
described herein and in the accompanying figures can be made without changing
the scope and function of the invention set forth herein.
The present invention is proposed real time appointments scheduling system and
method for improved time management, with integrated real time location
tracking and alarming system, wherein said system comprises: at least one
input device such as Smartphone, personal computer, tablet or alike generally
connected to internet networks with inbuilt application(4) to receive user(2)
details and a request for fetching service providers; at least one server(1)
connecting the user(2) and a service provider(3) and a storing data of the user
appointment history, treatment and diagnostic reports etc.; and at least one
service provider(3) connected to said server (1). The said system identifies the
services required as entered by the user (2) and shares the information entered
at input device such as user details, time of the service required and location of
the user (2) with said service providers and provides a direct communication
between user (2) and service provider (3) and appointment is scheduled. Said
system is configured to track the user (2) in real time on the day of
appointment and notify the timing of appointment and time required to reach to
the service provider (3), wherein a user (2) is having an application (4)
installed in portable devices such as Smartphone, portable computer, smart
watch or like and another application (22) for service provider (3). Said method
comprising application (4), wherein user (2) is able to limit the search based
upon several possible criteria on application (4), such as keyword related to the
service, location or service area, time and date for the service, pricing or if
telephone consultation(20) is required, or the distance that the user willing to
travel to the service provider to book an appointment.
The present invention comprising means for application (4) installed in portable
devices of user(2) such as Smartphone, portable computer, smart watch or like
wherein the user is able to limit the search based upon several possible criteria,
such as keyword related to the service, location or service area, time and date
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for the service, pricing or if telephone consultation (20) is required, or the
distance that the user willing to travel to the service provider (3) to book an
appointment.
The present invention comprising system and method, wherein user (2) having
a chance to finish the appointment ahead of time scheduled in case the other
user (2) previous in list is absent; wherein user (2) shares personal details such
as contact details, address, old diagnostic data, old billing details to the service
provider and assists the user in booking, cancelling, rescheduling and rebooking
appointment with a service provider (3).
The present invention comprising means for identifies the services required as
entered by the user (2) and shares the information entered at input device such
as user (2) details, time of the service required and location of the user (2) with
said service providers, wherein said system obtains a list of suitable service
providers(3) as per user (2) requirement.
The present invention comprising, means for share the information of the service
provider(3) with the user to connect the user(2) and service provider (3) via
providing details of the service provider(3) such as contact details, address,
date and time slot availability for the appointment.
The present invention comprising, means for service appointments with
integrated real time location tracking for reminding the time of the appointment
with respect to the location of the user(2).
The present invention comprising, means for changes in location of the user(2),
wherein said system tracks and calculates the distance between the user (2)and
service provider accordingly and alerts the user(2); wherein if the user(2)
continues to move beyond a certain range/distance that is not possible to cover
in a stipulated time period and if there is no response against the alerts, the
server automatically sends messages to the service provider(3) for either
rescheduling or cancellation of the appointment.
The present invention comprising, means for configure automatically update of
the status of the appointment and generate a notification and inform to the user
(2) about other users in list and their status i.e. if they are present or absent,
wherein the user has a chance to finish the appointment ahead of time
scheduled in case the other user (2) previous in list is absent.
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The present invention comprising, means for service appointments with
integrated real time tracking system, wherein the system is configured to track
the user(2) in real time on the day of appointment and notify the timing of
appointment and time required to reach to the service provider(3).
The present invention comprising, means for alert to user (2) in case the user is
far away from the location of service provider and it is not possible for user
(2)to reach by the time of appointment scheduled.
The present invention provides a real time appointment scheduling system for
internet-based reservation with improved time management, real time location
tracking for service appointments with integrated real time location tracking and
reminding the time of an appointment with respect to the location of the user
(2). Further, if the location of the user (2) changes, the system tracks and
calculates the distance between the user (2) and service provider (3)
accordingly and alerts the user (3). Additionally, if the user (2) continues to
move beyond the certain range/distance that cannot be covered in the stipulated
time period (and if there is no response against the alerts), the server (1)
automatically sends messages to the service provider for either rescheduling or
cancellation of the appointment.
The present invention comprising system and method, wherein the system
obtains a list of suitable service provider (3) as per user requirement and shares
the information of the service provider (3) with the user (2) to connect the user
(2) and service provider(3) via providing details of the service provider(3) such
as contact details, address, date and time slot availability for the appointment.
The user (2) and service provider (3) thereafter have a direct communication
and appointment is scheduled. Further, the system is configured to track the
user (2) in real time on the day of appointment and notify the timing of
appointment and time required to reach to the service provider. While real time
tracking, the system is configured to raise an alarm to user in case the user(2)
is far away from the location of service provider (3)and it is not possible for user
(2)to reach by the time of appointment scheduled.
As discussed in Figure 1, the service provider (3) includes but is not limited to
a doctor, a medical or wellness centre, a diagnostic lab and alike. The user (2)
with the help of the system is able to shortlist the service provider (3) i.e.
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doctor or diagnostic lab based on search criteria such as location of user(2),
medical specialty, fees, facility required, diagnostic test required and alike.
A real time appointment scheduling system for real time location tracking and
alarm feedback system is referring to Figure1. Said process of real time
tracking and alarming system comprises of a user (2)with at least one handheld
device enabled with communication as well as navigation system such as
internet and GPS (Global Positioning System), and a plurality of service
providers(3) also available with at least one electronic device with external
communication and navigations systems enabled. In the system, for real time
location tracking and alarming, for a user(2) who is travelling, the system
provides the user update of time interval on which the user(2) has to show up.
Based on location of user (2), it shows preferable road maps to user (2) and
time it takes to reach to service provider(2) using a particular road map with
traffic which is approximately 3 hr and with least traffic which is 2hr. With this
feature, the user (2) as per convenience takes up the route. When the user (2)
moves up to a new location, the system raises an alert that now it takes upto 2
and half hour to reach the service provider (3). The user (2) while travelling
moves further and the system raises an alarm that now the user (2)is too far
and not be able to make up to the location in time and with this message a
cancellation or reschedule instruction is displayed on the input device of the
user(2). The navigation system shows real time information based on
calculations such as traffic information, distance, and appointment schedule time
give information of total time to reach to the service provider(3). If user is
travelling or changing location and system calculates the distance between the
user (2) and service provider (3)accordingly and alerts the user(2). If the user
(2) travels out of reachable distance, system shows alarm/ warning of
cancellation and/or rescheduling the appointment. Also, at times if the service
provider (3) is not available on the date and time of a fixed appointment or the
service provider (3) is handling other clients in emergency, then the service
provider (3) requests a reschedule or cancellation request to the user (2).
The present invention having a patient application (4) work flow (Figure 2 and
Figure 3), wherein application (4) consisting plurality options for user (2) and
service provider (3). The application (4) dashboard consist Header (5), Body
(6) and Footer (7). The header (5) has consisting options for current location
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and notification bell which show list of notifications. The body (6) part of the
application (4) having options as a. Icons for quick search(10); b. Top
specialists; c. Top super specialists; d.Top dentists; e. Top veterinary doctors; f.
Others (11); g. Health services at door steps (12); h. Best pharmacies; i. Top
Diagnostics; j. Top fitness specialists; k. Popular health package; l. Best
hospitals.
The present invention comprising at least one input device generally connected
to internet networks with inbuilt application(4) to receive user(2) details having
dashboard for identify location and one bell icon for notification wherein user (2)
has option for a) select the current location(8); Road Map (from your/user
location to the Clinic); Consultation Serial Number; Time Interval (Approx. time
required to reach your/user Serial Number); b) Notification Bell Icon(8)for Any
further updates/notifications/offers/status of your/user current booking. The
quick search option has options as a) CONSULT NOW*; b) LAB TESTS; c)
PHARMACEUTICAL; d) RADIO DIAGNOSIS; wherein user can search for top
specialties (general physician and general medicine etc.) and top super
specialities (hematology, oncology etc.).
The present invention comprising inbuilt application (4)having list of top dentists
(a. Ayurvedic*; b. Homeopathic*; c. Electro Homeopathy, d. Naturopathy*; e.
Psychologist, f. Unani).
The present invention comprising inbuilt application (4) having list of top
veterinary doctors near to user (2)a. Doctor*(12),(i. Specialities, ii. Super
Specialities, iii. Ayurvedic, iv. Homeopathic, v.Unani, b. Nurse*,c.
Physiotherapy*, d. Veterinary, e. Psychologist, f. Nutritionist, g.
Fitness/Wellness Coach, h. Blood Sample Collection, i. Pharmacy, j. Ambulance;
wherein application comprises best pharmacies list of Pharmaceutical Store near
to user (2); wherein application having list of top diagnostics includes a. Lab
Tests* (List of Laboratories near to user (2);and b. Radio Diagnosis*(List of
Radio Diagnostic Centre near to user (2). Said application also provides list of
Top Fitness Specialists* includes a. Best GYM/Fitness Centre near to user (2);
and b. Best Wellness/Fitness Coach. Said application also provides Popular
Health Package* and list of Best Hospitals* or List of Best Hospitals/Nursing
Homes near to user (2).
18
The present invention having application (4) wherein an Auto Generated OPD
Tickets/Prescription (Page – 1) and Header (Figure 2)
? Clinic logo on Left Side of the Prescription
? CYTOPOT logo on Right side and below the Clinic/Doctors id no.
From CYTOPOT
? Clinic Name
? Doctors Name
? Designation and Specialisation/Super Specialisation
? Doctors State Medical council registration no.
Below Header: OPD Registration Slip
? OPD ID –
? Q-Bar Code
? Age/Sex
? Department
? Booking of Appointment Date and Time
? Visit Date and Time
? Appointment Serial no.
? Address
? Contact no.
Middle
? Diagnosis
? Chief Complaints
? Findings
? Investigations
? Treatment/Advice
? For Signature of Doctor/Consultant (Right Below of the Letter Head)
Footer
? Address of the Clinic
? Contact details of the Clinic
(Page – 2) Terms and Conditions
(Page – 3) Confirmation Slip of the Payment and Booking Details
The present invention having application (2) facilities for Premium Member
To upgrade from normal to Premium Member patient have to pay some extra
payment monthly or annually.
? Special Discount coupon in every health services booking
? Early Check in Free
? No extra payments
19
? Special offers in other health services related to your/user health
problem
The present invention having a patient application (4) work flow (Figure 2 and
Figure 3), wherein application (4)having options for book now; healthfile and
profile (14) wherein user can select for plurality of hospitals (15);and with
filtering criteria (16) can make a filter search by health issue of symptoms(17)
and search result (18) comes and if user want to book consultation (19) using
the option consult now (20).
The present invention having an application (4) for book an appointment
(Figure 4), wherein application (4) consisting option of BOOK NOW -: On
Clicking: Searching Box (Search/Choose as per user (2)).
a. Health Issues/Symptoms, b. Diagnosis (If patient already diagnosed prior), c.
Specialities/Super Specialities/Services;
If booking for Consultation; Choose your/user Doctor; Doctors List on the basis
of (Filter option on the left/right top):
a. Experience, b. Price, c. Location Based, d. Rating, e. Slot Availability on the
basis of Date and Time; and
Consult Now (Select the Doctor); Doctors Profile; Book Appointment; Options for
Any Time/Particular Time preference/Date Preference/Slot Availability; Just like
flight ticket booking; Patient can see different serial no. And price (Pop off will be
visible); (1st 10 slots for premium members/those who pay extra fees); (Colour
code to distinguish serial no and price varies); Confirm Booking.
The present invention having an application (4) for navigate an appointment
(Figure 5), wherein application (4) consisting option of Google Map Navigation:
wherein If user (2) goes directly to the clinic/place of booking:user(2) location,
+ Add way points, Clinic/Hospital/Place of booking to get the service(Patient gets
notification of), a. Road Map (from user(2) location to the Clinic), b.
Consultation Serial Number, c. Time Interval (Approx. time required to reach
user(2) Serial Number).
The present invention having application (4) for navigate an appointment
Figure 6, consisting option of Google Map Navigation: wherein application
(4)wherein If user (2)want to add location before going to the clinic/place of
booking: user (2) location; + Add way points (Select location); New Location;
20
Clinic/Hospital/Place of booking to get the service(Patient gets notification of):
Road Map (from user (2) location to the Clinic) a. Consultation Serial Number;
b. Time Interval (Approx. time required to reach user (2) Serial Number); c.
Warning to leave the place (if the time interval to reach the clinic from new place
exceed than the reaching at clinic before early check in time) – No extra
charges; d. Notifications to cancel/Reschedule/Change doctor (If patient feels
he/she could not reach the clinic before early check in time) – Extra charges
Applicable.
The present invention provides application (4) for clinic management, wherein
plural options are given for upcoming bookings as shown in Figure 7, Figure 8.
The user profile may be updated as shown in Figure 9.
The present invention having application (4) having notification Bell/Pop up –
1. Consultation will start at......... Time.
2. From user (2) location doctor/clinic/hospital is......... Time.
3. It will take......... Time to reach the location.
4. To reach user (2) serial no it will take......... Time.
5. If user (2) want to Downgrade/Upgrade (Extra fees applicable) user
(2)serial no.
6. Do your/user Early check-in before reach the clinic/hospital/service
provider(3).
The present invention having application (4) having Early Check-In (Figure
10) wherein If patient/user (2) want to bypass the 30 mints check in time
due to his/her busy schedule, lack of patience to wait or due to old age
patient.Once the patient book the appointment/service online:
? To get early check in patient have to Complete the Health Files.
? Patient gets the notifications regarding confirmation of booking,
serial no, Time interval, Road map and Check in time (30 mins).
Reporting (10 mins) ------ Verifying (10 mins) ----- Processing (10 mins)
Appointment Time (To be fix by the Doctor/Health Care provider (3)) ------
Complete.
The present invention having application (4) having eligibility to Avail Early
Check in Process: No Extra charges wherein
21
? If the patient/user (2) is a premium member.
? If the patient/user (2) booked his/her Booking 24 hour prior.
? If the patient/user (2) has uploaded all his/her health
reports/prescriptions/documents in the health file of the Patient’s
application (4).
? If the patient has already generated the Auto generated OPD
Tickets/Prescriptions.
Extra charges Applicable
? If the patient paid extra charges for early check in.
? If the patient’s booking on emergency basis (same day booking and
consultation).
? If the patient is interested to convert the normal appointment process to
the early check in process.
? If the patient belong to Paediatric/Geriatric (old age group).
Upgrade Normal booking to Early Check in (Pop up option will be visible):
? Be a premium member (Paid).
? Paid certain amount to upgrade your/user normal booking to early check
in.
? Update your/user health files in the app to avail the early check in.
? In any emergency case patient can update to early check in.
? For patient belong to Paediatric/Geriatric (old age group).
The present invention having application (4) consisting health files -: On
Clicking
a. Life line:*
i. Previous Health services used will be display
ii. Add option (If anything is missing)
b. Prescriptions:*
i. Folder (Previous Day wise Prescriptions will be visible)
ii. Add new/latest prescriptions.
iii. For early check – Generate your/user OPD Tickets/Prescriptions.
c. Attachment & Reports:*
i. Folder (Previous Day wise X-Ray/USG/ECG/CT-Scan etc. Reports
will be visible)
iii. Add new/latest prescriptions.
d. Reminder Set:*
22
i. For next consultation visit/to get/to do health services
ii. Purchase of Drugs (Reminder).
iii. Reminder to do next Diagnostics/Lab Tests.
e. Medical History & Life Style:*
Add information about your/ user lifestyle/previous medical
conditions/procedures. This information helps doctors to make better
assessment of your/user illness and suggest right medication/medical
advice. It also helps you/user to avail the early check in process to cut
out the 30 mints Check in time (waiting time).
a. Past history:
? Past illness/Disease if diagnose/past operation.
? Add if anything left/not mentioned.
ii. Chief complains/Symptoms: Write in Text/Upload Audio recording*
f. Upgrade to Premium Member
g. My subscriptions
h. My Wallet
i. Refer and Earn (Get Discount coupon)
j. Lab Parameters:
Serial no. Test Name Date & Month Value Normal Value
k. Pharmaceutical/Medication history:
Drug
name
Date of
purchase
Duration Repetition per
day/week/month
Quantity Reminder
Date
Click Button To Save
The present invention having application (4) having Profile -: On Clicking
My Profile (+Add Profile FATHER/MOTHER/SON/DAUGHTER/WIFE)
a. Name Surname
23
b. Patient Relation : Self/Relatives/Father/Mother/Wife/Daughter/
Son/Uncle/Aunty
c. Sex: Male/Female/Other
d. Age
e. Email id (Optional)
f. Height (in cm)
g. Weight (in kg)
h. Blood Group (A+/A-/B+/B-/AB+/AB-/O+/O-)
Click Button to Save.
The present invention provides consultation using said system and method
having following steps(Figure 11): wherein OTP Generate/POP up for allowing
doctor to see the uploaded health files of the patient;
? Consultation start.
? Doctor sends request to patient for allowing the uploaded health file of the
patient.
? OTP sent to Patient mobile no/POP up shows in patient’s app.
? Approved/Tell the OTP to Doctor for permission to see the health files.
? Doctor can see all the health files of patient up to ......... minutes.
? (Fixed by that Doctor as time duration of consultation).
? Doctor log out the current patient’s/user (2) profile after completion of
consultation/ automatic log out of patient/user (2) profile from doctors
system after completion of consultation time.
? Notifications for completion of appointment successfully.
? Rating option for the above Patient experience through application(4).
The present invention having application (22) wherein doctor/service provider
application (Figure 12). The service provider application (22) comprising steps
of:
1) Do registration using basic profile information if the user is not already
registered.
2) If the user is already registered then dashboard shows: side panel with profile
edit; notification icon for notification list; todays bookings tab; all booking tab.
3) patient list with approve and disapprove button accept or reject booking.
4) if approved then view patient profile and accordingly to online and offline
consult; while consulting a request sends to patient through app to upload
24
previous prescription or related reports; if online then prescribe medicine and
any other information; if offline then accept the booking slot or change the slot
and submit to approve the booking.
5) If disapproved then given some reason or refer doctor from
doctor/list/hospital.
The present invention is having different module using different technologies a.
Admin panel: angular, bootstrap, Google Map, b. Mobile app.: flutter, Google
Map; FCM; and Backend API: NodeJS, MongoDB.
The invention provides a hassle-free platform for both patient and doctor, there
is no need for a patent to physically visit and wait in long queue to book an
appointment with his/her respective doctor for consultation /check-up.
The invention provides Integration of artificial intelligence based algorithm with
management of clinical consultation on a real time basis mobile applications (4)
system. For the Healthcare Provider (3) : 1) Notification regarding client/user
(2) arrival; 2)Changes/Delays due to unavoidable circumstances are updated; 3)
Ability to Foresee the number of consultations and track product outcomes; 4)
Digital health records; 5) Principle of social distancing; 6) Live location of the
clients/user (2); 7) Inter connection of network helps healthcare providers
prevent huge traffic generation; 8) Digitalization simplifies client/user (2) data
with utmost privacy and record transactions with least breach of security. For
the Client/user (2): 1) Saving time from unnecessary long queuing; 2) Decrease
the chances of contact with infective micro-organisms and communicable
diseases; 3) Priority in booking an appointment; 4) Alert mechanism to update
the latest status of time delay; 5) Localization of nearest facility of health care
services; 6) Digitalization and transparency of health care services create better
services in good price. Health Care Providers (4): Doctor/Physician/ Practitioner/
Specialist; Laboratories; Radio diagnostic centres; Pharmacy; Hospital/Nursing
Home.
The invention provides a real-time appointment scheduling system for various
healthcare and medical services and a digital healthcare ecosystem that
facilitates provision of standard access to healthcare. This is an integrated
platform which acts as an interface between the user and the service provider
wherein the user and the service provider can be scheduled upon dynamic
communication to both of them. This includes the medical fraternity and all other
25
branches and aspects associated with it. The most important stakeholders and
motivators for this system are the consultant doctors, physicians, top of the
class specialists, dentist, physiotherapists, psychologists, veterinary, dietician,
and other associated accomplices in the field of medicine. This also includes Lab
and radio diagnosticians, pathologists, microbiologists, pharmacies and
ambulance providers.
The invention provides a platform with a unique algorithm which acts as an
interface and allows easily accessible dynamic communication between the
service user and the service provider. The system takes into consideration realtime location of the user and the distance between the user and service
provider. It keeps track on the movement of the user and calculates the time
delay, thereby altering both the service user and the provider. It operates
through a unique algorithm to improve the time management for the client
availing the service. The user is able to explore the search based upon several
criteria, such as a keyword search related to the service, geographic location of
the service area, date and time of the service, the pricing, availability of teleconsultation, etc. In addition to tracking and informing the user of the location, if
the user moves beyond a certain range/distance that cannot be reached or is
might not be covered in the stipulated amount of time or if there is no response
to the alerts, the server automatically sends a message to the service provider
for review of appointment, taking factors like travel time, availability of slot, etc.
into consideration.
The invention provides a real-time appointment scheduling system wherein, the
values its users and service providers and needs nothing more than the
satisfaction of the consumer and provider and a standardised healthcare for all.
The key resource system requires is a consumer in need for an easily available,
accessible and feasible healthcare centre or provider and an appropriate, fitting
into the criteria medical service provider as per Figure 13, Figure 14, Figure
15, Figure 16, Figure 17, Figure 18, Figure 19, Figure 20, Figure 21,
Figure 22, Figure 23, Figure 24, Figure 25, Figure 26.
The invention provides a real-time appointment scheduling system wherein
registration (23) process;
26
The invention provides a real-time appointment scheduling system and method
includes following steps used by user:
? Download a real time appointment scheduling system app and install it
in the mobile.
? Open it; locate the bar at the top of the screen.
? Select and update location of the user / medical service seeker
? Enter details of the user / medical service seeker and the medical
assistance required.
? Based on the above system app displays an array of clinics and
hospitals as per the need.
? Medical urgency pop-up with the available required medical assistance.
? Click on the one that fits the needs the best.
? It leads you to user destination with estimated time of arrival at the
destination.
The doctor or clinic or wellness centre based on not only how far or close they
are, but also
? whether one would like to meet a specialist
? If yes which specialist depending on main complaints
? Experience and rating of the service provider
? Date and time of availability
? Consultation / Examination fees
? Once the date and time of appointment is finalized, a serial number for
the required will be generated online and sent to the user by SMS.
The user needs to make a new health case file or update the previous one (if
any) with details viz.
? Name, Age, Sex
? Details of present and past illnesses
? Any medications that you might be on
? Any known allergies
? Past surgical procedures
? Any and other details that they might require to provide you with the
best health care
? Depending on serial number system app informs the user about
? The time when the consultation begins.
27
? The estimated time to reach from user’s location to the doctor/ clinic/
hospital
? The time it will take for the user’s serial number to be called
? With our unique auto update algorithm, if a vacancy or slot opens up,
the user is notified of the same. He can use this information to move
his appointment up depending on how close he is to the location or
time constraints.
? Also reminders will be set for the user regarding the above
information.
? User can turn on notifications for updates on
? User’s serial number in the queue
? The number of patients in queue before the user
? How much will be the waiting time
The invention provides value added service wherein, the user can reschedule the
appointment bit earlier/later as per convenience which has being just a click
away. Early check ins are also available if one wishes to bypass the 30 minutes
check in time at the health care centre due to an emergency or inability to wait
as in the cases of elderly patients or severe illness and emergency.
The invention provides reminder facilities wherein upon notification option being
turned on, system app reminds the user about the medicine and the time of refill
and the schedule of the next appointment, which may be fixed through the app.
System app auto update the user’s health case files and keep his/her doctors
notified. System app serves all the above services in a platter best suited to the
user’s need and wallet. System app remains committed to take care of the user’s
health on just a click of a button. The medical professionals will be reached with
the help of social media platform and advertising, with assistance of NGOs and
platforms such as IMA, Indian Psychiatric Association, etc. Digital and social
media marketing will be a major aiding tool and aggressive attempts to find and
procure the best specialists and consultants in the district to provide for the
consumer will be made. Diagnostic labs and pharmacies will be reached based
on their ratings and accreditations in the field of medical healthcare and
diagnostics by renowned establishments and well rated and reliable sources. The
consumer will be reached based on the “need for service” mode of attraction and
marketing measures will be taken to have the name reach out to the larger
28
population. Good service for both the consumer and the provider helps us get
the word out based on the olden “word of mouth” technique.
The invention provides a real-time appointment scheduling system and method
which building a symbiotic and easily accessible and feasible relationship
between the health care provider and consumer. Said system providing
standardised medical care and aggregate all the services and bring them to the
consumer served on a platter under one all-inclusive umbrella. The services
includes: Service Provider i) Gain Creators: Real time Updates on Consultation;
Auto up gradation of appointment; Health data stored on app; Reminders of
appointments/medication purchases; Time delay and out of range updates. i)
Pain relievers: Economy of time and money; Cafeteria choices for services;
Easy booking; Notification of any changes in appointment by doctor; Timely
updates; Notification of late arrival. iii) Products and services: Booking online;
Economized services; Tracking appointments; Navigating road maps; one stop
services; Storage of Electronic Health Records (EHR). USER: i) Gains: Track
appointment number and time; One click booking and cancellation; Easy
rescheduling; Timely reminders; No missing of health records; Standardized
prices; Personalized choices offered. ii) Pains: Wastage of time and money; Less
availability of doctors; Need to book weeks /months in advance;
Cancellation/delay in appointment; Insecurity regarding appointment time;
Cancellation due to late arrival; Cancel all theofficial/personalworks;
Unnecessary exposed/roaming in public; Difficult/Lengthy rescheduling process
iii) Jobs: Contact healthcare service providers; Comparison of Service Providers;
Multiple trips to the centres; No updates from providers; Long queue and waiting
times; Reappointments necessary; Cancellation due to unforeseen
circumstances; Booking weeks/months in advance; Managing hard copies of
health records; Skipped follow-up visits, medication purchases; Unnecessary
roaming.
In embodiment of the present invention provides a real time appointments
scheduling system for service appointments with integrated real time location
tracking and reminding the time of the appointment with respect to the location
of the user (2). Further, if the location of the user (2) changes, the system
tracks and calculates the distance between the user (2) and service provider
(3) accordingly and alerts the user (2). Additionally, if the user (2) continues to
29
move beyond a certain range/distance that is not possible to cover in a
stipulated time period and if there is no response against the alerts, the server
(1) automatically sends messages to the service provider (3) for either
rescheduling or cancellation of the appointment. The system is configured to
automatically update the status of the appointment and generate a notification
informing the user (2) about other users (2) in list and their status i.e. if they
are present or absent. The feature provides the user a chance to finish the
appointment ahead of time scheduled in case the other user (2) previous in list
is absent. If there is change in the status or schedule of appointments, the
system shows an alert message on the screen on the handheld device, or a voice
message, or email or the telephone network to the respective user and viceversa about the change in the appointment schedule. Thereby the user and
service provider (3) are made aware of the changes in the appointment
schedule well in advance of the appointment time.
In another embodiment of the present invention provides a digital healthcare
ecosystem through which possibility to provide standardized global healthcare
services at an economic price. The user (2) and service provider (4) thereafter
have a direct communication and appointment is scheduled. The real time
appointments scheduling system having integrated real time location tracking for
reminding the time of the appointment with respect to the location of the user
(2). If the location of the user (2) changes, the system tracks and calculates
the distance between the user (2) and service provider (4) accordingly using
real time location tracking and alerts the user(2). Additionally, if the user (2)
continues to move beyond the certain range/distance that cannot be covered in
the stipulated time period (and if there is no response against the alerts), the
server (1) automatically sends messages to the service provider (3) for either
rescheduling or cancellation of the appointment. The user (2)is able to limit the
search based upon several possible criteria, such as keywords related to the
service, location or service area, time and date for the service, pricing or if
telephone consultation is required, or the distance that the user(2) is willing to
travel to the service provider (3)to book an appointment. It is a process to
facilitate time management for the client in an appointment for a
consultation/diagnostic work up/other healthcare services. It operates through a
30
unique technological interface taking into consideration the travel time, client
time and other unforeseen time delays.
In another embodiment of the present invention provides a mechanism devised
to cut down time in the case of a client seeking appointment, it operates through
a unique algorithm taking into consideration, the travel time, client time and
other unforeseen time delays - thereby reducing time delay, decreasing the
spreading of communicable diseases, overcrowding and the undue stress of a
long queue. Due integration of different health care service providers in one
platform creates a competitive market which alleviates any form of unhealthy
monopoly in healthcare and filter out the resourceful economic health care
service providers(3).This system brings about a significant change not only in
convenience but also generate a comprehensive healthcare ecosystem with inter
alia liaison amongst medical consultation, diagnostic workups as well as other
health care services.
In another embodiment of the present invention provides a hassle free patient
service by reducing the long waiting hours at clinics, especially at times of such
pandemics when there is a dire need for social distancing.
In another embodiment of the present invention provides on check is the travel
time, convenience of the user and all factors possible, providing an efficient
service. It operates via a unique algorithm taking into consideration time delays
in travel and miscellaneous hours utilised over the same.
In another embodiment of the present invention provides a unified collaborative
digital platform of all health care services through which Patients can connect
with their required Health care service provider(3) in the utmost standardized
economic prices with real time updates.
In another embodiment of the present invention provides solution to create
transparency through digitalization of healthcare.
In another embodiment of the present invention provides best customer
experience with the least expenses through an automated digital healthcare
ecosystem.
In another embodiment of the present invention provides a real time
appointments scheduling system for service appointments with integrated real
31
time location tracking for reminding the time of the appointment with respect to
the location of the user(2).
In another embodiment of the present invention provides a real time
appointment scheduling system for internet-based reservation with improved
time management, real time location tracking for service appointments with
integrated real time location tracking and reminding the time of an appointment
with respect to the location of the user(2).
In another embodiment of the present invention provides solution to create an
umbrella for all the General practitioners working freelance.
In yet another embodiment of the present invention, a user is having an
application (4) installed in portable devices such as Smartphone, portable
computer, Smart-watch or like. The user limits the search based upon several
possible criteria, such as keyword related to the service, location or service area,
time and date for the service, pricing or if telephone consultation is required, or
the distance that the user willing to travel to the service provider to book an
appointment. For diagnostic and medical service, the users optionally limit the
search to door to door facility.
Still another embodiment, the present invention provides a real time
appointment scheduling system wherein a user shares personal details such as
contact details, address, old diagnostic data, old billing details to the service
provider. Hence, the system assists the user in booking, cancelling, rescheduling
and rebooking appointment with a service provider. The diagnostic and medical
reports are useful to other service providers to conclude further treatment
required.
Still another embodiment, the present invention provides a real time
appointment scheduling system wherein doctor/ service provider application (22)
method comprising steps of: i) Do registration using basic profile information if
the user is not already registered; ii) If the user is already registered then
dashboard shows: side panel with profile edit; notification icon for notification
list; todays bookings tab; all booking tab; iii) patient list with approve and
disapprove button accept or reject booking; iv) if approved then view patient
profile and accordingly to online and offline consult; while consulting a request
sends to patient through app to upload previous prescription or related reports;
32
if online then prescribe medicine and any other information; if offline then accept
the booking slot or change the slot and submit to approve the booking; v) If
disapproved then given some reason or refer doctor from doctor/list/hospital.
Still another embodiment, the present invention provides a real time
appointment scheduling system wherein said system comprising of different
module using different technologies a) Admin panel: angular, bootstrap, Google
Map, b) Mobile app.: flutter, Google Map; FCM; and c) Backend API: NodeJS,
MongoDB.
Still another embodiment, the present invention provides a real time
appointment scheduling system wherein said system comprising Integration of
artificial intelligence based algorithm with management of clinical consultation on
a real time basis mobile applications (4) system, wherein method for the
Healthcare Provider (3) comprising: a) Notification regarding client/user (2)
arrival; b)Changes/Delays due to unavoidable circumstances are updated; c)
Ability to Foresee the number of consultations and track product outcomes; d)
Digital health records; e) Principle of social distancing; f) Live location of the
clients/user (2); g) Inter connection of network helps healthcare providers
prevent huge traffic generation; h) Digitalization simplifies client/user (2) data
with utmost privacy and record transactions with least breach of security.
Still another embodiment, the present invention provides a real time
appointment scheduling system wherein said system comprising Integration of
artificial intelligence based algorithm with management of clinical consultation on
a real time basis mobile applications (4) system, wherein method for the
Client/user (2): a) Saving time from unnecessary long queuing; c) Decrease the
chances of contact with infective micro-organisms and communicable diseases;
d) Priority in booking an appointment; e) Alert mechanism to update the latest
status of time delay; f) Localization of nearest facility of health care services; g)
Digitalization and transparency of health care services create better services in
good price.
Still another embodiment, the present invention provides a real time
appointment scheduling system wherein said method comprising steps of: a)
registration(23): with present location of service taker and service provider; b)
click on consult now (24); c) keyword search includes (25): health
33
issues/symptoms, spatiality/Dept./Services, diagnosis (if pre-diagnosed), service
provider, door step service; d) filter on the basis of ratings (26), experience,
price, location, slot availability on the basis of date & time; e) selection of the
service provider (27) : door step service; f) conformations (28); g) navigate to
the service taker’s device (29); h) notification to the service taker’s device (30);
i) service taker’s updates to the service provider (31); j) check in at service
provider location; k) consultation (33); l) advice (34); m) follow up (35); n)
patient review & doctor review (36); o) consultation successful (37).
Advantages:
? Absolutely unique features which are novel in the health apps market.
? A sophisticated algorithm to ensure smooth running.
? Navigation facilities and regular live update on the app.
? Approximate time of appointment and estimated time of arrival.
? Automatic update of appointment serial number.
? Notification regarding time delay.
? Notification through the app if the customer goes out of range and is
unable to reach the service provider location.
? Remainder of next appointment/health services/purchase of health
products.
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Claims:We claim:
1. A real time appointments scheduling system and method for improved time
management, with integrated real time location tracking and alarming
system, wherein said system comprises:
at least one input device such as smartphone, personal computer, tablet or
alike generally connected to internet networks with inbuilt application(4) to
receive user(2) details and a request for fetching service providers(3);
at least one server(1) connecting the user(2) and a service provider(3) and
a storing data of the user appointment history, treatment and diagnostic
reports etc.; and
at least one service provider(3) connected to said server(1);
wherein, the system identifies the services required as entered by the user
(2)and shares the information entered at input devicesuch as user details,
time of the service required and location of the user (2)with said service
providers and provides a direct communication between user and service
provider and appointment is scheduled;
said system is configured to track the user in real time on the day of
appointment and notify the timing of appointment and time required to
reach to the service provider (3), wherein a user(2) is having an
application(4) installed in portable devices such as smartphone, portable
computer, smart watch or like and another application (22) for service
provider (3);
said method comprising application (4), wherein user (2)is able to limit the
search based upon several possible criteria on application(4), such as
keyword related to the service, location or service area, time and date for
the service, pricing or if telephone consultation (20) is required, or the
distance that the user willing to travel to the service provider to book an
appointment.
2. The real time appointments scheduling system as claimed in claim 1,
comprising means for application(4) installed in portable devices of user(2)
such as smartphone, portable computer, smart watch or like wherein the
user is able to limit the search based upon several possible criteria, such as
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keyword related to the service, location or service area, time and date for
the service, pricing or if telephone consultation(20) is required, or the
distance that the user willing to travel to the service provider(3) to book an
appointment; wherein system and method also consisting one another
application (22) for service provider (3).
3. The real time appointments scheduling system as claimed in claim 1,wherein
said application (4) consisting integrated artificial intelligence based
algorithm with management of clinical consultation on a real time and
plurality options for user (2) and service provider (3).
4. The real time appointments scheduling system as claimed in claim 1,
wherein user (2) having a chance to finish the appointment ahead of time
scheduled in case the other user(2) previous in list is absent; wherein
user(2) shares personal details such as contact details, address, old
diagnostic data, old billing details to the service provider and assists the user
in booking, cancelling, rescheduling and rebooking appointment with a
service provider(3).
5. The said system and method as claimed in claim 1, comprising means for
identifies the services required as entered by the user (2) and shares the
information entered at input device such as user (2) details, time of the
service required and location of the user (2) with said service providers,
wherein said system obtains a list of suitable service providers (3) as per
user(2) requirement.
6. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, comprising means for share the
information of the service provider (3) with the user(2) to connect the
user(2) and service provider(3) via providing details of the service
provider(3) such as contact details, address, date and time slot availability
for the appointment.
7. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, comprising means for service
appointments with integrated real time location tracking for reminding the
time of the appointment with respect to the location of the user (2); wherein
the system is configured to track the user (2) in real time on the day of
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appointment and notify the timing of appointment and time required to
reach to the service provider (3).
8. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, comprising means for changes in
location of the user(2), wherein said system tracks and calculates the
distance between the user (2)and service provider accordingly and alerts the
user(2);wherein if the user(2) continues to move beyond a certain
range/distance that is not possible to cover in a stipulated time period and if
there is no response against the alerts, the server automatically sends
messages to the service provider(3) for either rescheduling or cancellation
of the appointment.
9. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, comprising means for configure
automatically update of the status of the appointment and generate a
notification and inform to the user(2)about other users in list and their
status i.e. if they are present or absent, wherein the user has a chance to
finish the appointment ahead of time scheduled in case the other user
(2)previous in list is absent.
10. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, comprising means for alert to
user(2) in case the user(2) is far away from the location of service
provider(3) and it is not possible for user (2)to reach by the time of
appointment scheduled.
11. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, wherein doctor/service provider
application (22)method comprising steps of: i) Do registration using basic
profile information if the user is not already registered; ii) If the user is
already registered then dashboard shows: side panel with profile edit;
notification icon for notification list; todays bookings tab; all booking tab; iii)
patient list with approve and disapprove button accept or reject booking; iv)
if approved then view patient profile and accordingly to online and offline
consult; while consulting a request sends to patient through app to upload
previous prescription or related reports; if online then prescribe medicine
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and any other information; if offline then accept the booking slot or change
the slot and submit to approve the booking; v) If disapproved then given
some reason or refer doctor from doctor/list/hospital.
12. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, said system comprising of different
module using different technologies a) Admin panel: angular, bootstrap,
Google Map, b) Mobile app.: flutter, Google Map; FCM; and c) Backend API:
NodeJS, MongoDB.
13. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, system comprising Integration of
artificial intelligence based algorithm with management of clinical
consultation on a real time basis mobile applications (4) system, wherein
method for the Healthcare Provider (3)comprising: a) Notification regarding
client/user (2) arrival; b)Changes/Delays due to unavoidable circumstances
are updated; c) Ability to Foresee the number of consultations and track
product outcomes; d) Digital health records; e) Principle of social distancing;
f) Live location of the clients/user (2); g) Inter connection of network helps
healthcare providers prevent huge traffic generation; h) Digitalization
simplifies client/user (2) data with utmost privacy and record transactions
with least breach of security.
14. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, said system comprising Integration
of artificial intelligence based algorithm with management of clinical
consultation on a real time basis mobile applications (4) system, wherein
method for the Client/user (2): a) Saving time from unnecessary long
queuing; c) Decrease the chances of contact with infective micro-organisms
and communicable diseases; d) Priority in booking an appointment; e) Alert
mechanism to update the latest status of time delay; f) Localization of
nearest facility of health care services; g) Digitalization and transparency of
health care services create better services in good price.
15. The real time appointments scheduling system and method for improved
time management as claimed in claim 1, said method comprising steps of: a)
registration(23): with present location of service taker and service provider;
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b) click on consult now(24); c) keyword search includes(25): health
issues/symptoms, spatiality/Dept./Services, diagnosis (if pre-diagnosed),
service provider, door step service; d) filter on the basis of ratings(26),
experience, price, location, slot availability on the basis of date & time; e)
selection of the service provider(27) : door step service; f)
conformations(28); g) navigate to the service taker’s device (29); h)
notification to the service taker’s device(30);i) service taker’s updates to the
service provider(31); j) check in at service provider location; k)
consultation(33); l) advice(34); m) follow up(35); n) patient review &
doctor review(36); o) consultation successful(37).