【Technical Field】
The present invention relates to a method and an apparatus for providing a refund
service based on refund degree information, and more particularly, to a method and
10 an apparatus for considering a refund degree directly determined by a user to provide
an appropriate refund service.
【Background Art】
Recently in the information age, delivery services based on remote orders through
the Internet and the like have been activated. However, since a user orders a product
15 through the remote order without directly checking the product using the naked eye,
there may be many cases in which the delivered product is different from the product
expected by the user. In this case, the user may request a refund for the delivered
product.
However, most of refund services in the related art are classified as a fully refundable
20 or non-refundable. When the reason for the refund contains subjective factor, the
extremely divided refund policy particularly causes many problems.
【Disclosure】
【Technical Problem】
In order to solve the above mentioned problems, an object of the present invention is
25 to provide a refund service providing method based on refund degree information.
In order to solve the above mentioned problems, another object of the present
invention is to provide a refund service providing apparatus based on refund degree
information.
3
5 【Technical Solution】
In order to achieve the above objects, the refund service providing method based on
refund degree information according to one embodiment of the present invention,
includes: selecting, by a user terminal, at least one product to be refunded from
among at least one ordered product; obtaining, from the user terminal, refund request
10 information including image information regarding the product to be refunded,
refund degree information, and refund comment information; obtaining, from a
terminal in charge of refunds, refund determination information regarding the refund
degree information, based on the image information and the comment information, in
which the refund determination information includes information indicating approval
15 or rejection; and when the refund determination information includes the information
indicating approval, providing, to the user terminal, the information indicating
approval and points according to the refund degree information.
In order to achieve the above objects, the refund service providing apparatus based
on refund degree information according to one embodiment of the present invention,
20 includes a processor and a memory for storing at least one command executed
through the processor, wherein the at least one command may be executed so that at
least one product to be refunded is selected from among at least one ordered product
by a user terminal, may be executed to obtain, from the user terminal, refund request
information including image information regarding the product to be refunded,
25 refund degree information, and refund comment information, may be executed so
that refund determination information regarding the refund degree information is
obtained from a terminal in charge of refunds, based on the image information and
the comment information, in which the refund determination information includes
information indicating approval or rejection, and may be executed, when the refund
30 determination information includes the information indicating approval, so that the
information indicating approval and points according to the refund degree
information are provided to the user terminal.
4
5 【Advantageous Effects】
According to the present invention, a differential refund considering a refund degree
may be provided unlike the related art in which only the full refundable or nonrefundable option is available, so that a reasonable refund service can be provided to
the user.
10 According to the present invention, the user may select a refund degree to request a
refund, so that the level of refund desired by the user can be identified and responded
in advance to process the refund.
According to the present invention, even when a subjective factor such as degree of
taste is included in the reason for refund, the user may directly determine and input
15 the level, so that the use can be easily respond.
【Description of Drawings】
FIG. 1 is a concept diagram for explaining a refund service providing method based
on refund degree information according to one embodiment of the present invention.
FIG. 2 is a screen of a user terminal for explaining the refund service according to
20 one embodiment of the present invention.
FIG. 3 is a block diagram of a refund service providing apparatus based on refund
degree information according to one embodiment of the present invention.
FIG. 4 is a flow chart of a refund service providing method based on refund degree
information according to one embodiment of the present invention.
25 【Best Mode】
【Mode for Invention】
The present invention may be applied with various modifications and have various
embodiments, and specific embodiments will be illustrated in the drawings and
described in the detailed description in detail. However, it will be understood that it
5
5 is not intended to limit the present invention to the specific embodiments, and the
invention is intended to cover all modifications, equivalents, and alternatives falling
within the spirit and scope without departing from the idea of the invention. Similar
reference numerals are used for similar elements in describing the drawings.
Although the terms such as first, second, A and B may be used to describe various
10 elements, the above elements will not be limited by the above terms. The terms are
used only for the purpose of distinguishing one element from another element. For
example, the first element may be referred to as the second element without
departing from the scope of the present invention, and similarly, the second element
may also be referred to as the first element. The term "and/or" includes any one of a
15 plurality of relevant listed items or a combination thereof.
When one element is referred to as being "linked" or "connected" to other element,
the element may be directly liked or connected to the other element, but it will be
understood that another element may be present therebetween. On the contrary, when
one element is referred to as being "directly linked" or "directly connected" to the
20 other element, it will be understood that another element is not present therebetween.
The term used herein is merely for the purpose of illustrating a particular
embodiment, and it is not intended to limit the present invention. A singular
expression, unless the context clearly means otherwise, includes a plural expression.
Herein, it will be understood that the term such as "include" and "have" is intended to
25 designate the presence of feature, number, step, operation, element, component, or a
combination thereof recited in the specification, which does not preclude the
possibility of the presence or addition of one or more other features, numbers, steps,
operations, elements, components, or combinations thereof.
Unless otherwise defined, all terms used herein including technical or scientific
30 terms have the same meaning as commonly understood by those having ordinary
skill in the art. Terms such as those defined in generally used dictionaries will be
interpreted to have the meaning consistent with the meaning in the context of the
6
5 related art, and will not be interpreted as an ideal or excessively formal meaning
unless expressly defined in the present invention.
Hereinafter, exemplary embodiments of the present invention will be described in
more detail with reference to the accompanying drawings. In order to facilitate the
overall understanding in describing the present invention, the same reference
10 numerals are used for the same components in the drawings, and redundant
descriptions of the same components will be omitted.
FIG. 1 is a concept diagram for explaining a refund service providing method based
on refund degree information according to one embodiment of the present invention.
Referring to FIG. 1, according to one embodiment of the present invention, refund
15 degree information is further used, so that a more effective refund service may be
provided unlike general refund services. In other words, according to one
embodiment, the refund may be requested based on a product image, a refund degree
and a comment, the product image and the comment may be referred to determine
whether the requested refund degree is appropriate, and a determination result may
20 be provided. The user may request the above-described refund through a user
terminal including various computing smart devices such as a smartphone, and may
be provided with the determination result.
The product image may refer to an image of the product to be refunded, and may
include an image showing a reason for the refund. For example, when a refund is
25 requested due to a damage to the product, an image showing the damaged part of the
product may be used. In addition, the comment may refer to a comment written or
entered by the user, and may include a refund reason and/or complaint information.
The comment may be information in text format, however, the present invention is
not limited thereto.
30 The refund degree may be information indicating appropriate money to be refunded
from the total amount when the user directly determines the money. For example, the
refund degree may include information such as whether the full amount of the
purchase price of the product to be refunded is refunded, whether 80% is refunded,
7
5 whether 60% is refunded, whether 40% is refunded or 20% is refunded, which may
be directly selected by the user through the user terminal.
For example, the refund degree may be divided into a plurality of preset refund
degree stages, and one of the stages may be selected by the user. In this case, each
stage may indicate different percentage information. Alternatively, for example, the
10 user may directly input the percentage information for the refund degree. For
example, the refund degree may include a total of 4 levels, in which the percentages
may represent 25%, 50%, 75% and 100%; or may include a total of 5 levels, in
which the percentages may represent 20%, 40%, 60%, 80% and 100%. However, this
is an example, and the present invention is not limited thereto.
15 According to one embodiment, it may be determined, based on the above-described
product image, refund degree and comment, whether the refund request is
appropriate through a terminal in charge of refunds. In other words, the terminal in
charge of refunds may check the image and/or comment of the product inputted from
the user terminal, and may determine whether the refund degree inputted from the
20 user terminal is appropriate. Further, the terminal in charge of refunds may determine
whether the refund degree is appropriate and input refund determination information.
The refund determination information may include information indicating approval
when the refund request is appropriate, and may include information indicating
rejection when the refund request is not appropriate.
25 For example, when the refund request is appropriate and the refund determination
information includes information indicating approval, points derived based on the
refund degree inputted by the user may be provided to the user. In other words, the
derived points may be paid to the user. The points may be derived based on the
refund degree selected by the user, that is, percentage information corresponding to
30 the refund degree and price information of the product to be refunded. However,
when the refund degree represents a full refund, that is, 100%, the refund may be
performed by canceling the payment of the product to be refunded.
8
5 For example, the points may be derived by considering not only the refund degree
and the price information of the product to be refunded, but also member level
information of the user. For example, when the membership level information is
further considered, the percentage may be increased according to the member level
information. In other words, the percentage information may be derived based on the
10 refund degree and the membership level information. For example, the percentage
obtained by adding a first percentage (a) according to the refund degree and a second
percentage (b) derived by multiplying the first percentage by an additional
percentage according to the member level information may be derived as final
percentage information (a + a * b), and the points (c * (a + a * b)) may be derived
15 based on the final percentage information and price information (c). Herein, "*" may
represent a multiplication operation. For example, when the first percentage is 40%
and the second percentage is 20%, the final percentage may be derived as 48%. For
example, the second percentage may be divided according to the membership level
information, and may be divided into 5%, 10% and 20% depending on the
20 membership level. However, the present invention is not limited thereto.
Alternatively, for example, when the refund request is appropriate and the refund
determination information includes information indicating rejection, the refund
degree may be modified by the terminal in charge of refunds, and a modification
comment of the terminal in charge of refunds may also be inputted. In this case,
25 according to one embodiment, the modified refund degree information and the
modification comment information obtained from the terminal in charge of refunds
may be provided to the user terminal. The modified refund degree information may
indicate a refund degree having a percentage different from the above-described
refund degree inputted by the user, and the modification comment information may
30 include information about a reason and the like for modifying the refund degree by a
person in charge of refunds.
In this case, the user terminal may obtain the above-described modified refund
degree information and the modification comment information, and the user may
check the information and then approve or disapprove the modified refund degree. In
9
5 other words, According to one embodiment, modified refund determination
information including information indicating approval or disapproval may be
obtained through the user terminal. When the modified refund determination
information includes the information indicating approval, points may be derived
based on the modified refund degree as described above and provided to the user.
10 However, according to one embodiment, when the modified refund determination
information includes the information indicating disapproval, the user terminal may
be instructed to select chat consultation or phone consultation. This procedure may
be provided immediately after the user refund request and rejection procedure
described above is performed once, or may be provided after being performed twice.
15 According to one embodiment, when the user selects chat consultation among chat
consultation and phone consultation through the user terminal, the user terminal may
be provided with chat room link information through which chatting may be
performed with the terminal in charge of refunds. In this case, the user may enter a
chat room through the chat room link information, and may conduct additional
20 negotiation by chatting with the person in charge of refunds of the terminal in charge
of refunds. Alternatively, according to one embodiment, when the user selects phone
consultation among chat consultation and phone consultation through the user
terminal, contact information of the user terminal may be provided to the terminal in
charge of refunds. In this case, the user may receive a call from the terminal in
25 charge of refunds, and may conduct additional negotiation by performing a phone
call with the person in charge of refunds of the terminal in charge of refunds.
Further, according to one embodiment of the present invention, base information or
reference information may be provided to the user in order to assist the user in
selecting the refund degree. For example, the base information or the reference
30 information may include information on refund cases related to the product to be
refunded selected by the user. Alternatively, when there is no refund case related to
the product to be refund or the number of cases is less than or equal to a
predetermined number, the base information or the reference information may
10
5 include refund case information related to the same type of product as the product to
be refunded. The refund case information may include image information inputted by
the refund requester for the products to be refunded or the same type of products that
have been previously refunded, and refund degree information as a refund result, and
the user may refer to the above information to select the refund degree.
10 FIG. 2 is a screen of a user terminal for explaining the refund service according to
one embodiment of the present invention.
Referring to FIG. 2, according to one embodiment, information on refundable
products among refund services, information on pending refund approvals or
information on approved/rejected products may be provided through the screen of the
15 user terminal. FIG. 2 shows the user terminal in the form of a smartphone. However,
the present invention is not limited thereto, and the above-described information may
be used through various smart devices such as PCs or tablets.
For example, the information on refundable products may include information on
products for which refund request is allowed among products previously ordered by
20 the user. For example, the refund request may be allowed within one week from
delivery completion, and the information on refundable products may include only
the information on at least one product, among the products previously ordered by
the user, for which delivery is completed within a week from now.
For example, the information on pending refund approvals may include information
25 on a product to be refunded for which the user requests a refund together with the
product image, the refund degree and the comment with respect to at least one
product included in the information on the refundable products. In other words, when
the user requests a refund for a specific product to be refunded and then the refund
determination information indicating approval or return is not been confirmed yet,
30 the information on pending refund approvals may include information on the specific
product to be refunded. In the information on the specific product to be refunded that
appears in the information on pending refund approvals, the product image, the
refund degree, and the comment inputted by the user may be checked.
11
5 For example, the information on approved/rejected products may include information
processed for the refund request of the user. In other words, refund determination
information on the user's refund request may be included in the information on
approved/rejected products, and information indicating approval or rejection of the
refund request may be included in the refund determination information. When the
10 refund determination information includes information indicating approval,
information on the product image, refund degree and comment inputted by the user,
and points calculated according to the refund degree may be included and provided
in the information on approved/rejected products. However, when the refund
determination information includes information indicating rejection, information on
15 the product image, refund degree and comment inputted by the user, the modified
refund degree, and the modification comment may be included and provided in the
information on the approved/rejected products. In addition, subsequent procedures,
for example, procedures related to approval or disapproval of the modified refund
degree, and relevant information may also be included and provided in the
20 information on the approved/rejected products.
FIG. 3 is a block diagram of a refund service providing apparatus based on refund
degree information according to one embodiment of the present invention.
Referring to FIG. 3, the refund service providing apparatus 300 according to one
embodiment of the present invention may include at least one processor 310,
25 memory 320 and storage device 330. For example, the refund service providing
apparatus according to one embodiment may be a refund service providing server, or
may be a server providing other services when the refund service providing method
is also performed in the server providing the other services. For example, the user
terminal according to one embodiment may be a computing and portable user
30 terminal such as a smartphone or tablet, and may provide functions according to the
embodiments through applications. Alternatively, for example, the user terminal
according to one embodiment may be a terminal such as a non-portable PC, and may
be provided with functions according to the embodiments through a web browser or
an application. Alternatively, for example, the terminal in charge of refunds may also
12
5 be the same as or similar to the user terminal, and may be provided with the same or
similar functions according to the embodiments.
The processor 310 may execute a program command stored in the memory 320
and/or the storage device 330. The processor 310 may refer to a central processing
unit (CPU), a graphics processing unit (GPU), or a dedicated processor on which
10 methods according to the present invention are performed. The memory 320 and the
storage device 330 may be formed of a volatile storage medium and/or a non-volatile
storage medium. For example, the memory 320 may include a read only memory
(ROM) and/or a random access memory (RAM).
The memory 320 may store at least one command executed through the processor
15 310. The at least one command may include a command of selecting, by a user
terminal, at least one product to be refunded from among at least one ordered
product, a command of obtaining, from the user terminal, refund request information
including image information regarding the product to be refunded, refund degree
information, and refund comment information, a command of obtaining, from a
20 terminal in charge of refunds, refund determination information regarding the refund
degree information, based on the image information and the comment information, in
which the refund determination information includes information indicating approval
or rejection, and a command, when the refund determination information includes the
information indicating approval, of providing, to the user terminal, the information
25 indicating approval and points according to the refund degree information.
For example, the at least one command may further include a command, when the
refund determination information includes information indicating rejection, of
obtaining modified refund degree information and modification comment
information from the terminal in charge of refunds, and a command of providing the
30 modified refund degree information, the modification comment information, and the
information indicating rejection to the user terminal.
In this case, the at least one command may further include a command of obtaining
modified refund determination information for the modified refund degree
13
5 information from the user terminal in which the modified refund determination
information includes information indicating approval or disapproval, and a
command, when the modified refund determination information includes the
information indicating approval, of providing points according to the modified
refund degree information to the user terminal. In addition, the at least one command
10 may further include a command, when the modified refund determination
information includes the information indicating disapproval, of selecting chat
consultation or phone consultation by the user terminal, a command, when the chat
consultation is selected, of providing the user terminal with chat room link
information for allowing a chat with the terminal in charge of refunds, and a
15 command, when the phone consultation is selected, of providing contact information
of the user terminal to the terminal in charge of refunds.
The refund degree information may be one stage selected by the user terminal from
among a plurality of preset refund degree stages, the refund degree stages may
represent percentage information different from each other, and the points may be
20 derived based on percentage information indicated by the selected one stage and
price information of the product to be refunded.
Alternatively, for example, the at least one command may further include a
command of providing the user terminal with refund case information related to the
product to be refunded or the same type of product as the product to be refunded. In
25 this case, the refund case information may include image information for the
products to be refunded or the same type of products that have been previously
refunded, and refund degree information.
FIG. 4 is a flow chart of a refund service providing method based on refund degree
information according to one embodiment of the present invention.
30 Referring to FIG. 4, according to one embodiment, at least one product to be
refunded from among at least one ordered product may be selected by the user
terminal (S410). The product to be refunded may be selected from among the
refundable products in FIG. 2, and products within one week from the delivery
14
5 completion time may be included as the refundable products from among the
products ordered by the user.
According to one embodiment, refund request information including image
information regarding the product to be refunded, refund degree information, and
refund comment information may be obtained from the user terminal (S420). For
10 example, the refund degree information may be one stage selected by the user
terminal from among a plurality of preset refund degree stages, and the refund degree
stages may indicate percentage information different from each other. In this case,
the product to be refunded may be requested for refund, and included in the
information on pending refund approvals in FIG. 2 and confirmed or provided.
15 For example, according to one embodiment, it may be determined whether the image
information satisfies a preset criterion. When the image information does not satisfy
the preset criterion, another image information may be requested to the user terminal.
In other words, according to one embodiment, when the image according to the
image information does not satisfy a preset resolution criterion or exceeds a preset
20 capacity criterion, the image may be requested again to the user terminal. In other
words, according to one embodiment, when the resolution of the image is less than a
first threshold or the capacity of the image is greater than a second threshold, another
image information may be requested to the user terminal. Accordingly, the image
according to the image information may have the resolution greater than or equal to
25 the first threshold and the capacity less than or equal to the second threshold. The
resolution may be expressed as a value of a unit representing the number of pixels
per inch area, and may represent a value in unit of dpi.
According to one embodiment, refund determination information regarding the
refund degree information, based on the image information and the comment
30 information may be obtained from the terminal in charge of refunds (S430). The
refund determination information may include information indicating approval or
rejection. In this case, the refund determination information may be included and
provided in the information on the approved/rejected products in FIG. 2.
15
5 The terminal in charge of refunds may decide and provide refund determination
information by considering not only the image information but also the modified
image information. In other words, according to one embodiment, an image set based
on the image information may be provided to the terminal in charge of refunds, and
the refund determination information may be information decided based on the
10 image set. The image set may include modified image information as well as the
image information, and the modified image information may indicate information
about an image in which brightness and/or saturation are adjusted for an image
subject to the image information.
Specifically, according to one embodiment, the brightness and/or saturation may be
15 adjusted for an image subject to the image information having the resolution greater
than or equal to the first threshold and the capacity less than or equal to the second
threshold based on a preset criterion, and the modified image information generated
thereby may be provided to the terminal in charge of refunds together with the image
information.
20 The modified image information may include first modification image information
obtained by adjusting the brightness of the image subject to the image information to
a first brightness and the saturation of the image to a first saturation, second
modification image information obtained by adjusting the brightness of the image
subject to the image information to a first brightness, third modification image
25 information obtained by adjusting the brightness of the image subject to the image
information to a first brightness and the saturation of the image to a second
saturation, fourth modification image information obtained by adjusting the
saturation of the image subject to the image information to the first saturation, fifth
modification image information obtained by adjusting the saturation of the image
30 subject to the image information to the second saturation, sixth modification image
information obtained by adjusting the brightness of the image subject to the image
information to a second brightness and the saturation of the image to the first
saturation, seventh modification image information obtained by adjusting the
brightness of the image subject to the image information to the second brightness,
16
5 and eighth modification image information obtained by adjusting the brightness of
the image subject to the image information to the second brightness and the
saturation of the image to the second saturation.
The first brightness may represent a brightness corresponding to a value obtained by
adding a preset first difference value to a value corresponding to the brightness of the
10 image information, and the second brightness may indicate a brightness
corresponding to a value obtained by subtracting the preset first difference value
from the value corresponding to the brightness of the image information. For
example, in the case of a value corresponding to the brightness of the image
information, that is, the initial value of 50 and the first difference value of 20, a value
15 corresponding to the brightness of the modification image adjusted to the first
brightness may be 70, and a value corresponding to the brightness of the
modification image adjusted to the second brightness may be 30. In other words,
according to one embodiment, the modification image information may be generated
by adjusting a brightness value of the image information.
20 The first saturation may represent a saturation corresponding to a value obtained by
adding a preset second difference value to a value corresponding to the saturation of
the image information, and the second saturation may represent a saturation
corresponding to a value obtained by subtracting the preset second difference value
from the value corresponding to the saturation of the image information. For
25 example, in the case of a value corresponding to the saturation of the image
information, that is, the initial value of 50 and the second difference value of 15, a
value corresponding to the saturation of the modification image adjusted to the first
saturation may be 65, and a value corresponding to the saturation of the modification
image adjusted to the second saturation may be 35. In other words, according to one
30 embodiment, the modification image information may be generated by adjusting a
saturation value of the image information.
Each of the first difference value and the second difference value may be determined
according to a product to be refunded, and the first difference value and the second
17
5 difference value may be set identically or may be set differently depending on the
product to be refunded. Thus, the present invention is not limited thereto.
The image set according to one embodiment may be represented by one set image. In
this case, the one set image may be one image composed of one image according to
the image information and eight modification image information. In other words, the
10 one set image may be an image in which 9 images are arranged 3x3.
For example, the image according to the image information may be arranged in a
center of the one set image, the first modification image may be arranged on an
upper left side, the second modification image may be arranged on an upper side, and
the third modification image may be arranged on an upper right side. In addition, the
15 fourth modification image may be arranged on a left side, and the fifth modification
image may be arranged on a right side. In addition, the sixth modification image may
be arranged on a lower left side, the seventh modification image may be arranged on
a lower side, and the eighth modification image may be arranged on a lower right
side. In other words, the image obtained by the user terminal may be arranged in the
20 center, the images obtained by adjusting the brightness of the image to the first
brightness may be arranged at the top, and the images obtained by adjusting the
brightness of the image to the second brightness may be arranged at the bottom. In
addition, the images obtained by adjusting the saturation of the image to the first
saturation may be arranged on the left side, and the images obtained by adjusting the
25 saturation of the image to the second saturation may be arranged on the right side.
The one set image in which nine images are arranged according to the above
description may be provided to the terminal in charge of refunds, and the person in
charge of refunds at the terminal in charge of refunds may check the 9 images at
once to easily identify refund causes that can be visually identified, and may easily
30 check whether the user has treated a state of the product to be refunded by modifying
the brightness and/or saturation as looking bad relatively to the naked eye.
According to one embodiment, when the refund determination information includes
the information indicating approval, the information indicating approval and points
18
5 according to the refund degree information may be provided to the user terminal
(S440). The points may be derived based on percentage information indicated by the
selected one stage and price information of the product to be refunded. In other
words, points corresponding to an amount obtained by applying the percentage
information to price information of a product to be refunded may be provided to the
10 user.
However, according to one embodiment, when the refund determination information
includes information indicating rejection, modified refund degree information and
modification comment information may be obtained from the terminal in charge of
refunds, and the modified refund degree information, the modification comment
15 information, and the information indicating rejection may be provided to the user
terminal.
Thereafter, according to one embodiment, modified refund determination
information for the modified refund degree information may be obtained from the
user terminal. The modified refund determination information may include
20 information indicating approval or disapproval. In this case, according to one
embodiment, when the modified refund determination information includes the
information indicating approval, points according to the modified refund degree
information may be provided to the user terminal. According to one embodiment,
when the modified refund determination information includes the information
25 indicating disapproval, chat consultation or phone consultation may be selected by
the user terminal. When the chat consultation is selected, the user terminal may be
provided with chat room link information through which chatting may be performed
with the terminal in charge of refunds. When the phone consultation is selected,
contact information of the user terminal may be provided to the terminal in charge of
30 refunds.
In addition, although not shown in FIG. 4, according to one embodiment, the user
terminal may be provided with refund case information related to the product to be
refunded or the same type of product as the product to be refunded. The refund case
19
5 information may include image information for the products to be refunded or the
same type of products that have been previously refunded, and refund degree
information.
The operation described with reference to FIG. 4 is merely an example and may be a
part of the operations according to the embodiment of the present invention. In other
10 words, although not shown in FIG. 4, it is apparent that various operations described
with reference to FIGS. 1 to 14 or some of the various operations may be further
performed in the embodiment of the present invention.
The operation according to the embodiments of the present invention may be
implemented as a computer-readable program or code in a computer-readable
15 recording medium. The computer-readable recording medium includes any kind of
recording device for storing data to be read by a computer system. In addition, the
computer-readable recording medium may store and execute program or code
distributed to computer systems via networks and readable by computer in a
distributed manner.
20 In addition, the computer-readable recording medium may include a hardware device
specially configured to store and execute a program command such as ROM, RAM,
and flash memory. The program command may include a high-level language code
to be executed by a computer using an interpreter or the like, as well as a machine
code created by a compiler.
25 Some aspects of the present invention have been described in the context of the
device. However, the aspects may also represent the description according to the
corresponding method, and the block or device herein corresponds to a method step
or features of the method step. Similarly, aspects described in the context of a
method may also represent features of a corresponding block or item or a
30 corresponding device. Some or all of the method step may be performed, for
example, by (or using) a hardware device such as a microprocessor, a programmable
computer, or an electronic circuit. In some embodiments, one or more of the most
important method steps may be performed by the above device.
20
5 In the embodiments, a programmable logic device (for example, a field
programmable gate array) may be used to perform some or all of functions of the
methods described herein. In the embodiments, the field programmable gate array
may be operated with a microprocessor for performing one of the methods described
herein. In general, it may be preferable that the methods are performed by a
10 predetermined hardware device.
Although the present invention has been described with reference to exemplary
embodiments, it will be apparent to a person having ordinary skill in the art that
various modifications and variations can be made in the present invention without
departing from the scope and field of the following appended claims.

WE CLAIM.:
【Claim 1】
A refund service providing method based on refund degree information, the
refund service providing method comprising:
selecting, by a user terminal, at least one product to be refunded from
10 among at least one ordered product;
obtaining, from the user terminal, refund request information including
image information regarding the product to be refunded, refund degree information,
and refund comment information;
obtaining, from a terminal in charge of refunds, refund determination
15 information regarding the refund degree information, based on the image information
and the comment information, in which the refund determination information
includes information indicating approval or rejection; and when the refund
determination information includes the information indicating approval, providing, to
the user terminal, the information indicating approval and points according to the
20 refund degree information, wherein
the refund degree information includes one stage selected by the user
terminal from among a plurality of preset refund degree stages,
the refund degree stages indicates percentage information different from
each other,
25 the points is derived based on percentage information indicated by the
selected one stage, final percentage information derived based on an added
percentage according to member level information of a user corresponding to the
user terminal, and price information of the product to be refunded,
further comprising:
30 providing the user terminal with refund case information related to the
22
5 product to be refunded or the same type of product as the product to be refunded,
wherein
the refund case information includes image information for the products to
be refunded or the same type of products that have been previously refunded, and
refund degree information,
10 an image subject to the image information has a resolution greater than or
equal to a first threshold and the image has a capacity less than or equal to a second
threshold,
the resolution is expressed based on a number of pixels per inch area,
further comprising:
15 requesting another image information to the user terminal when the image
has a resolution less than the first threshold or the image has a capacity greater than
the second threshold, and
further comprising:
generating modified image information based on the image information; and
20 providing the terminal in charge of refunds with an image set including the
image information and the modified image information, wherein
the refund determination information is obtained based on the image set,
the modified image information includes first modification image
information obtained by adjusting a brightness of the image subject to the image
25 information by a preset brightness difference value, second modification image
information obtained by adjusting a saturation of the image subject to the image
information by a preset saturation difference value, and third modification image
information obtained by adjusting the brightness of the image subject to the image
information by the preset brightness difference value and adjusting the saturation of
30 the image by the preset saturation difference value, and
23
5 the preset brightness difference value and the preset saturation difference
value are set differently depending on the product to be refunded.
【Claim 2】
The refund service providing method of claim 1, further comprising:
10 obtaining modified refund degree information and modification comment
information from the terminal in charge of refunds, when the refund determination
information includes information indicating rejection; and
providing the user terminal with the modified refund degree information,
the modification comment information, and the information indicating rejection.
15
【Claim 3】
The refund service providing method of claim 2, further comprising:
obtaining modified refund determination information for the modified
refund degree information from the user terminal in which the modified refund
20 determination information includes information indicating approval or disapproval;
and
providing points according to the modified refund degree information to the
user terminal, when the modified refund determination information includes the
information indicating approval.
25
【Claim 4】
The refund service providing method of claim 3, further comprising:
selecting chat consultation or phone consultation by the user terminal, when
24
5 the modified refund determination information includes the information indicating
disapproval;
providing the user terminal with chat room link information for allowing a
chat with the terminal in charge of refunds, when the chat consultation is selected;
and
10 providing contact information of the user terminal to the terminal in charge
of refunds, when the phone consultation is selected.