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Self Service Terminal (Sst) Network Real Time Cloud Management

Abstract: Cloud-based methods and systems are presented for aggregating custom groupings of Self-Service Terminals (SSTs) and managing the SSTs through a network. Real-time information for the SSTs are gathered and interfaces are used to direct selective usage of particular SSTs within a grouping. The groupings optimized for reducing media replenishment and service of any particular SST within the grouping.

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Notices, Deadlines & Correspondence

Patent Information

Application #
Filing Date
23 March 2018
Publication Number
42/2018
Publication Type
INA
Invention Field
COMPUTER SCIENCE
Status
Email
patent@depenning.com
Parent Application

Applicants

NCR CORPORATION
3097 Satellite Blvd., Duluth, Georgia 30096, USA

Inventors

1. LICHT, Yehoshua Zvi
261 May Apple Ln, Alpharetta, GA 30005, USA
2. PATON, Grant Charles
26 Strips of Craigie Road, Dundee, Scotland DD4 7QG, United Kingdom

Specification

WE CLAIM:
1. A method, comprising:
receiving real-time metrics from Self-Service Terminals (SSTs) over
network connections;
custom organizing some of the SSTs into a group of SSTs; and managing the SSTs of the group as a single aggregate SST based on
the real-time metrics for the SSTs.
2. The method of claim 1, wherein receiving further includes receiving some of the real-time metrics as media levels available in each of the SSTs.
3. The method of claim 2, wherein receiving further includes receiving status information with the real-time metrics, wherein the status information provides an indication as to whether each of SSTs is currently operational or nonoperational for use.
4. The method of claim 1, wherein receiving further includes receiving at least some of the real-time metrics from at least some of the SSTs from Internet-of-Things (loTs) devices interfaced to those SSTs.
5. The method of claim 1, wherein custom organizing further includes creating the group based on the SSTs of the group being within a configured geographical distance of one another.
6. The method of claim 1, wherein custom organizing further includes creating the group based on the SSTs of the group being physically located within a particular venue.

7. The method of claim 1, wherein custom organizing further includes creating the group based on the SSTs of the group being predefined as belonging together as defined within a grid or table data structure.
8. The method of claim 1, wherein managing further includes proactively and dynamically controlling customer traffic to selective ones of the SSTs in the group based on the real-time metrics.
9. The method of claim 8, wherein proactively and dynamically controlling further includes sending messages to mobile devices of customers for guiding the customers to the selective ones of the SSTs.
10. The method of claim 9, wherein sending further includes providing navigation instructions from locations of the customers to locations of the selective ones of the SSTs with the messages.
11. The method of claim 7, wherein proactively and dynamically controlling further includes sending messages to a digital signage located in an area of at least one of the selective ones of the SSTs.
12. The method of claim 17, wherein sending further includes providing navigation instructions from a location of the digital signage to locations of the selective ones of the SSTs with the messages.
13. A method, comprising:
establishing a group of Self-Service Terminals (SSTs) within a common area to be managed;
determining locations for each of the SSTs within the area;
obtaining historical levels of currency dispensing and acceptance for each of the SSTs; and

managing each of the SST as the group with optimal levels of currency based upon the historical levels.
14. The method of claim 13, wherein establishing further includes dynamically establishing the group based on a geographic proximity of each of the SSTs to one another.
15. The method of claim 13, wherein establishing further includes defining the area based on a venue where each of the SSTs are located.
16. The method of claim 13, wherein determining further includes receiving a location identifier for each of the SSTs that identifies each SSTs location and received from Internet-of-Things devices interfaced to each of the SSTs.
17. The method of claim 13, wherein managing further includes proactively and dynamically steering customer traffic away from SSTs of the group that are low on currency for customers desiring to perform currency withdrawals from one of the SSTs.
18. The method of claim 13, wherein managing further includes proactively and dynamically steering customer traffic to SSTs of the group that are low on currency for customers desiring to perform currency deposits at one of the SSTs.
19. A system (SST), comprising:
a server; and
a Self-Service Terminal (SST) manager;
wherein the SST manager is configured to: (i) execute on at least one hardware processor of the server, (ii) custom group selective SSTs into a

group based on geographic proximity of the SSTs to one another, (iii), manage the SSTs as a group, and (iv) proactively guide customer traffic to particular SSTs of the group and to other SSTs of the group based on media levels and operational statuses of each of the SSTs of the group.
20. The system of claim 19, wherein the SSTs are one of: Automated Teller Machines (ATMs), kiosks, and combinations of ATMs and kiosks.

Documents

Application Documents

# Name Date
1 201844010703-Correspondence to notify the Controller [03-04-2024(online)].pdf 2024-04-03
1 201844010703-TRANSLATIOIN OF PRIOIRTY DOCUMENTS ETC. [23-03-2018(online)].pdf 2018-03-23
2 201844010703-STATEMENT OF UNDERTAKING (FORM 3) [23-03-2018(online)].pdf 2018-03-23
2 201844010703-US(14)-ExtendedHearingNotice-(HearingDate-04-04-2024).pdf 2024-03-01
3 201844010703-REQUEST FOR EXAMINATION (FORM-18) [23-03-2018(online)].pdf 2018-03-23
3 201844010703-REQUEST FOR ADJOURNMENT OF HEARING UNDER RULE 129A [27-02-2024(online)].pdf 2024-02-27
4 201844010703-US(14)-ExtendedHearingNotice-(HearingDate-01-03-2024).pdf 2024-02-02
4 201844010703-PROOF OF RIGHT [23-03-2018(online)].pdf 2018-03-23
5 201844010703-REQUEST FOR ADJOURNMENT OF HEARING UNDER RULE 129A [30-01-2024(online)].pdf 2024-01-30
5 201844010703-POWER OF AUTHORITY [23-03-2018(online)].pdf 2018-03-23
6 201844010703-US(14)-HearingNotice-(HearingDate-02-02-2024).pdf 2023-12-30
6 201844010703-FORM 18 [23-03-2018(online)].pdf 2018-03-23
7 201844010703-FORM 1 [23-03-2018(online)].pdf 2018-03-23
7 201844010703-FER.pdf 2021-10-17
8 201844010703-DRAWINGS [23-03-2018(online)].pdf 2018-03-23
8 201844010703-ABSTRACT [04-03-2021(online)].pdf 2021-03-04
9 201844010703-CLAIMS [04-03-2021(online)].pdf 2021-03-04
9 201844010703-DECLARATION OF INVENTORSHIP (FORM 5) [23-03-2018(online)].pdf 2018-03-23
10 201844010703-COMPLETE SPECIFICATION [04-03-2021(online)].pdf 2021-03-04
10 201844010703-COMPLETE SPECIFICATION [23-03-2018(online)].pdf 2018-03-23
11 201844010703-CLAIMS UNDER RULE 1 (PROVISIO) OF RULE 20 [23-03-2018(online)].pdf 2018-03-23
11 201844010703-DRAWING [04-03-2021(online)].pdf 2021-03-04
12 201844010703-FER_SER_REPLY [04-03-2021(online)].pdf 2021-03-04
12 Correspondence by Agent_Assignment,PA_05-04-2018.pdf 2018-04-05
13 201844010703-FORM 3 [03-08-2018(online)].pdf 2018-08-03
13 201844010703-FORM 3 [04-03-2021(online)].pdf 2021-03-04
14 201844010703-Correspondence-Letter [03-08-2018(online)].pdf 2018-08-03
15 201844010703-FORM 3 [27-11-2020(online)].pdf 2020-11-27
15 201844010703-OTHERS [04-03-2021(online)].pdf 2021-03-04
16 201844010703-FORM 3 [27-11-2020(online)].pdf 2020-11-27
16 201844010703-OTHERS [04-03-2021(online)].pdf 2021-03-04
17 201844010703-Information under section 8(2) [04-03-2021(online)].pdf 2021-03-04
17 201844010703-Correspondence-Letter [03-08-2018(online)].pdf 2018-08-03
18 201844010703-FORM 3 [04-03-2021(online)].pdf 2021-03-04
18 201844010703-FORM 3 [03-08-2018(online)].pdf 2018-08-03
19 201844010703-FER_SER_REPLY [04-03-2021(online)].pdf 2021-03-04
19 Correspondence by Agent_Assignment,PA_05-04-2018.pdf 2018-04-05
20 201844010703-CLAIMS UNDER RULE 1 (PROVISIO) OF RULE 20 [23-03-2018(online)].pdf 2018-03-23
20 201844010703-DRAWING [04-03-2021(online)].pdf 2021-03-04
21 201844010703-COMPLETE SPECIFICATION [04-03-2021(online)].pdf 2021-03-04
21 201844010703-COMPLETE SPECIFICATION [23-03-2018(online)].pdf 2018-03-23
22 201844010703-CLAIMS [04-03-2021(online)].pdf 2021-03-04
22 201844010703-DECLARATION OF INVENTORSHIP (FORM 5) [23-03-2018(online)].pdf 2018-03-23
23 201844010703-ABSTRACT [04-03-2021(online)].pdf 2021-03-04
23 201844010703-DRAWINGS [23-03-2018(online)].pdf 2018-03-23
24 201844010703-FORM 1 [23-03-2018(online)].pdf 2018-03-23
24 201844010703-FER.pdf 2021-10-17
25 201844010703-US(14)-HearingNotice-(HearingDate-02-02-2024).pdf 2023-12-30
25 201844010703-FORM 18 [23-03-2018(online)].pdf 2018-03-23
26 201844010703-REQUEST FOR ADJOURNMENT OF HEARING UNDER RULE 129A [30-01-2024(online)].pdf 2024-01-30
26 201844010703-POWER OF AUTHORITY [23-03-2018(online)].pdf 2018-03-23
27 201844010703-US(14)-ExtendedHearingNotice-(HearingDate-01-03-2024).pdf 2024-02-02
27 201844010703-PROOF OF RIGHT [23-03-2018(online)].pdf 2018-03-23
28 201844010703-REQUEST FOR EXAMINATION (FORM-18) [23-03-2018(online)].pdf 2018-03-23
28 201844010703-REQUEST FOR ADJOURNMENT OF HEARING UNDER RULE 129A [27-02-2024(online)].pdf 2024-02-27
29 201844010703-US(14)-ExtendedHearingNotice-(HearingDate-04-04-2024).pdf 2024-03-01
29 201844010703-STATEMENT OF UNDERTAKING (FORM 3) [23-03-2018(online)].pdf 2018-03-23
30 201844010703-TRANSLATIOIN OF PRIOIRTY DOCUMENTS ETC. [23-03-2018(online)].pdf 2018-03-23
30 201844010703-Correspondence to notify the Controller [03-04-2024(online)].pdf 2024-04-03

Search Strategy

1 SearchStrategyMatrix201844010703E_24-09-2020.pdf