View All Documents & Correspondence
Method Of Services Support
Abstract: A system and method for remotely supporting users includes receiving identification information of a potential problem with a remotely located equipment from a user and responding to receiving the identification information by providing a recommended work scope to the user. The recommended work scope includes a recommended series of actions to perform to at least one of repair or replace a component subsystem and an instructional representation for display on a mobile device. The first instructional representation both illustrates the series of actions to perform and includes at least one annotation to represent an alert to the user that is related to the action being illustrated. The first instructional representation includes images videos and/or a combination thereof that are displayed on the mobile device to guide the user through the recommended work scope.
Notices, Deadlines & Correspondence
Patent Information
Applicants
GENERAL ELECTRIC COMPANY
Inventors
1. CONNOLLY Paul
2. TROMBLEY Gina
3. WOOD Brandi
Specification
SOFT COPY ATTACHED IN PDF
Documents
Orders
| Section | Controller | Decision Date |
|---|---|---|
| 15 and 43(1) | Shraddha Turkar | 2023-08-29 |
| 15 and 43(1) | Shraddha Turkar | 2023-08-29 |
Application Documents
| # | Name | Date |
|---|---|---|
| 1 | Priority Document [22-03-2016(online)].pdf | 2016-03-22 |
| 2 | Power of Attorney [22-03-2016(online)].pdf | 2016-03-22 |
| 3 | Form 5 [22-03-2016(online)].pdf | 2016-03-22 |
| 4 | Form 3 [22-03-2016(online)].pdf | 2016-03-22 |
| 5 | Drawing [22-03-2016(online)].pdf | 2016-03-22 |
| 6 | Description(Complete) [22-03-2016(online)].pdf | 2016-03-22 |
| 7 | 201647009894.pdf | 2016-06-08 |
| 8 | 201647009894-Power of Attorney-010816.pdf | 2016-08-04 |
| 9 | 201647009894-Notarized Assignment-010816.pdf | 2016-08-04 |
| 10 | 201647009894-Correspondence-PA-Notarized Assignment-010816.pdf | 2016-08-04 |
| 11 | 201647009894-FORM 18 [28-07-2017(online)].pdf | 2017-07-28 |
| 12 | 201647009894-RELEVANT DOCUMENTS [07-10-2019(online)].pdf | 2019-10-07 |
| 13 | 201647009894-FORM 13 [07-10-2019(online)].pdf | 2019-10-07 |
| 14 | 201647009894-AMENDED DOCUMENTS [07-10-2019(online)].pdf | 2019-10-07 |
| 15 | 201647009894-FER.pdf | 2020-07-14 |
| 16 | 201647009894-RELEVANT DOCUMENTS [08-12-2020(online)].pdf | 2020-12-08 |
| 17 | 201647009894-FORM 13 [08-12-2020(online)].pdf | 2020-12-08 |
| 18 | 201647009894-AMENDED DOCUMENTS [08-12-2020(online)].pdf | 2020-12-08 |
| 19 | 201647009894-PETITION UNDER RULE 137 [11-01-2021(online)].pdf | 2021-01-11 |
| 20 | 201647009894-OTHERS [12-01-2021(online)].pdf | 2021-01-12 |
| 21 | 201647009894-Information under section 8(2) [12-01-2021(online)].pdf | 2021-01-12 |
| 22 | 201647009894-FORM 3 [12-01-2021(online)].pdf | 2021-01-12 |
| 23 | 201647009894-FER_SER_REPLY [12-01-2021(online)].pdf | 2021-01-12 |
| 24 | 201647009894-CLAIMS [12-01-2021(online)].pdf | 2021-01-12 |
| 25 | 201647009894-ABSTRACT [12-01-2021(online)].pdf | 2021-01-12 |
| 26 | 201647009894-US(14)-HearingNotice-(HearingDate-22-06-2023).pdf | 2023-05-22 |
| 27 | 201647009894-POA [15-06-2023(online)].pdf | 2023-06-15 |
| 28 | 201647009894-FORM 13 [15-06-2023(online)].pdf | 2023-06-15 |
| 29 | 201647009894-AMENDED DOCUMENTS [15-06-2023(online)].pdf | 2023-06-15 |
| 30 | 201647009894-Correspondence to notify the Controller [19-06-2023(online)].pdf | 2023-06-19 |
| 31 | 201647009894-Annexure [19-06-2023(online)].pdf | 2023-06-19 |
| 32 | 201647009894-US(14)-HearingNotice-(HearingDate-03-07-2023).pdf | 2023-06-28 |
| 33 | 201647009894-Correspondence to notify the Controller [01-07-2023(online)].pdf | 2023-07-01 |
| 34 | 201647009894-Annexure [01-07-2023(online)].pdf | 2023-07-01 |
| 35 | 201647009894-Written submissions and relevant documents [11-07-2023(online)].pdf | 2023-07-11 |
| 36 | 201647009894-Response to office action [28-08-2023(online)].pdf | 2023-08-28 |
| 37 | 201647009894-Annexure [28-08-2023(online)].pdf | 2023-08-28 |
| 38 | 201647009894-PatentCertificate29-08-2023.pdf | 2023-08-29 |
| 39 | 201647009894-IntimationOfGrant29-08-2023.pdf | 2023-08-29 |
Search Strategy
| 1 | 2020-07-1312-14-09E_13-07-2020.pdf |