FORM 2
THE PATENTS ACT, 1970
(39 of 1970)
&
THE PATENT RULES, 2003
COMPLETE SPECIFICATION
(See Section 10 and Rule 13)
Title of invention:
SYSTEM AND METHOD FOR FACILITATING A QUALITY OF A SERVICE
APPLICANT:
Tata Consultancy Services Limited A company Incorporated in India under the Companies Act, 1956
Having address:
Nirmal Building, 9th floor,
Nariman point, Mumbai 400021,
Maharashtra, India
The following specification describes the invention and the manner in which it is to be performed.

CROSS-REFERENCE TO RELATED APPLICATIONS AND PRIORITY
[001] The present application does not claim priority from any patent application.
TECHNICAL FIELD
[002] The present subject matter described herein, in general, relates to facilitate a
quality of a service, more particularly to a system and method for facilitating the quality based on one or more quality parameter associated to the service.
BACKGROUND
[003] Information and communications technology (ICT) have enabled many
business organizations, hereinafter referred to as outsourcer (outsourcing organization) to enhance their operational efficiency and effectiveness by outsourcing a set of business services to a service provider, hereinafter referred to as an outsourcee. In such a scenario, the outsourcer may desire that the outsourcee is able to operate and execute the set of business services and thereby provide a level of quality as specified in a service level agreement (SLA).
[004] It has been observed that, due to various constraints such as physical
relocation, lack of resources, lack of knowledge etc., the operation and the execution of the set of business services may hinder the outsourcee to achieve the level of quality in accordance with the SLA. In order to achieve the level of quality, various service quality specifications have been derived by a service designer, associated to the outsourcee, based on analysis of requirements, expectations, viewpoints and context of usage of the outsourcer or service consumer. One of the major challenges that arise is that the service quality specifications are many a time amiss or implicit. This is due to the reason that the service designer have not derived the quality specifications correctly or service delivery process was not rigorously engineered or controlled based as per the service quality specifications, or no such need arose on account of the service delivery process being in-house. In addition to that, the outsourcee may sometimes reorganize the service delivery process according to their operating constraints.

[005] In view of the above, there exists a challenge of ensuring that the set of
business services that have been outsourced is designed-in or engineered-in to deliver quality service outcomes or the level of quality.
SUMMARY
[006] Before the present systems and methods, are described, it is to be understood
that this application is not limited to the particular systems, and methodologies described, as there can be multiple possible embodiments which are not expressly illustrated in the present disclosures. It is also to be understood that the terminology used in the description is for the purpose of describing the particular versions or embodiments only, and is not intended to limit the scope of the present application. This summary is provided to introduce aspects related to systems and methods for system for facilitating a quality of a service and the aspects are further described below in the detailed description. This summary is not intended to identify essential features of the claimed subject matter nor is it intended for use in determining or limiting the scope of the claimed subject matter.
[007] In one implementation, a system for facilitating a quality of a service is
disclosed. In one aspect, the system may comprise a processor and a memory coupled to the processor for executing an instruction present in the memory. In order to facilitate the quality of the service, the system may receive a set of quality parameters derived corresponding to the service. It may be understood that each quality parameter may be capable of impacting the quality of the service. In one embodiment, the service may be a document formatting service that may comprise the set of quality parameters. In one aspect, the set of quality parameters may comprise document aesthetics, document uniformity, document branding, document readability on projection, document printability, on-time delivery, request allocation time, processing time, queue time, quality check time, customer responsiveness, status updates, turnaround time (TAT) and combinations thereof. Subsequent to the derivation of the set of quality parameters, the system may further receive one or more service components segregated from the service, wherein the one or more service components may indicate a sub-service of the service. In one aspect, the one or more service components may comprise formatting content slide, single column text layout, text box, list box, table of contents,

header, footer and combinations thereof. After segregating the service, the system may further receive one or more micro quality parameters identified for a service component of the one or more service components. The one or more micro quality parameters may impact the quality of the one or more service components. In one aspect, the one or more micro quality parameters may comprise font size, highlighting color, text spacing, alignment, text property and combinations thereof. Based on the identification of the one or more micro quality parameters, the system may further receive a quality specification provided or the one or more micro quality parameters. It may be understood that, the quality specification is indicative of the quality of the service component. After providing the quality specification, the instruction may be executed by the processor. In one aspect, the instruction comprising aggregation of the quality specification to generate one or more master quality parameters. In one aspect, the one or more master quality parameters may facilitate the quality of the service.
[008] In another implementation, a method for facilitating a quality of a service is
disclosed. Subsequent to the derivation of the set of quality parameters, the service may be segregated into one or more service components, wherein the one or more service components may indicate a sub-service of the service. After segregating the service, one or more micro quality parameters may be identified for a service component of the one or more service components. The one or more micro quality parameters may impact the quality of the one or more service components. Based on the identification of the one or more micro quality parameters, a quality specification for the one or more micro quality parameters may be provided. It may be understood that, the quality specification is indicative of the quality of the service component. After providing the quality specification, the quality specification may be aggregated to generate one or more master quality parameters. In one aspect, the one or more master quality parameters may facilitate the quality of the service.
[009] In yet another implementation, a non transitory computer program product
having embodied thereon a computer program for facilitating a quality of a service is disclosed. The computer program product may comprise instructions for deriving a set of quality parameters corresponding to the service, wherein each quality parameter is capable of impacting the quality of the service. The computer program product may comprise instructions for segregating the service into one or more service components, wherein the one or more service components indicate a sub-service of the service. The computer program

product may comprise instructions for identifying one or more micro quality parameters for a service component of the one or more service components, wherein the one or more micro quality parameters impact the quality of the one or more service components. The computer program product may comprise instructions for providing a quality specification for the one or more micro quality parameters, wherein the quality specification is indicative of the quality of the service component. The computer program product may comprise instructions for aggregating the quality specification to generate one or more master quality parameters facilitating the quality of the service.
BRIEF DESCRIPTION OF THE DRAWINGS
[0010] The foregoing detailed description of embodiments is better understood when
read in conjunction with the appended drawings. For the purpose of illustrating the disclosure, there is shown in the present document example constructions of the disclosure; however, the disclosure is not limited to the specific methods and apparatus disclosed in the document and the drawings.
[0011] The detailed description is described with reference to the accompanying
figures. In the figures, the left-most digit(s) of a reference number identifies the figure in which the reference number first appears. The same numbers are used throughout the drawings to refer like features and components.
[0012] Figure 1 illustrates a network implementation of a system for facilitating a
quality of a service is shown, in accordance with an embodiment of the present subject matter.
[0013] Figure 2 illustrates the system, in accordance with an embodiment of the
present subject matter.
[0014] Figure 3(a) and 3(b) illustrates an example of document formatting service, in
accordance with an embodiment of the present subject matter.
[0015] Figure 4 illustrates segregation of the document formatting service into one or
more service components, in accordance with an embodiment of the present subject matter.
[0016] Figure 5 illustrates quality specification and aggregation of the quality
specification, in accordance with an embodiment of the present subject matter.

[0017] Figure 6 illustrates a method for facilitating a quality of a service, in
accordance with an embodiment of the present subject matter.
DETAILED DESCRIPTION
[0018] Some embodiments of this disclosure, illustrating all its features, will now be
discussed in detail. The words "comprising," "having." "containing," and "including," and other forms thereof, are intended to be equivalent in meaning and be open ended in that an item or items following any one of these words is not meant to be an exhaustive listing of such item or items, or meant to be limited to only the listed item or items. It must also be noted that as used herein and in the appended claims, the singular forms "a," "an," and "the" include plural references unless the context clearly dictates otherwise. Although any systems and methods similar or equivalent to those described herein can be used in the practice or testing of embodiments of the present disclosure, the exemplary, systems and methods are now described. The disclosed embodiments are merely exemplary of the disclosure, which may be embodied in various forms.
[0019] Various modifications to the embodiment will be readily apparent to those
skilled in the art and the generic principles herein may be applied to other embodiments. However, one of ordinary skill in the art will readily recognize that the present disclosure is not intended to be limited to the embodiments illustrated, but is to be accorded the widest scope consistent with the principles and features described herein
[0020] The present subject matter provides systems and methods for facilitating a
quality of a service. The quality of the service is facilitated based on determination of one or more requirements factors of a service consumer, wherein the one or more requirement factors may be associated to the service consumer. In one aspect, the one or more requirement factors may comprise view-point, context of usage, and expectations. Based on the determination of the one or more factors, a set of quality parameters corresponding to the service may be derived. It may be understood that, each quality parameter is capable of impacting the quality of the service.

[0021] In one embodiment, examples of the service may be include, but not limited to,
a document formatting of a document, a software development, a call-center management. and a human resource management. In one aspect, considering the example of the document formatting, the document may comprise a set of data arranged in unstructured format. In order to arrange the data in the document in structured format, the service of the document formatting of a document may be used. In order to facilitate the quality of the service, the set of quality parameters associated to the document formatting that impacts the quality of the service may be derived based on the one or more requirement factors. Examples of the set of quality parameters may include, but not limited to document aesthetics, document uniformity, document branding, document readability on projection, document printability.
[0022] Subsequent to the derivation of the set of quality parameters, the service may
be segregated into one or more service components corresponding to each quality parameter. In one aspect, the service may be segregated based on a concept of service breakdown structure. The service breakdown structure indicates deliverable oriented decomposition of the service into smaller components hereinafter referred as the one or more service components. The one or more service components are indicative of a sub-service of the service. Examples of the one or more service components corresponding to the service of the document formatting may include, but not limited to, formatting of content slide, formatting of single column text layout, formatting of text box, formatting of list box. formatting of table of contents, formatting of header, and formatting of footer.
[0023] Based on the segregation of the one or more service components, one or more
micro quality parameters may be identified for a service component of the one or more service components. It may be understood that, each service component exhibits or more micro quality parameters that may impact the quality of the one or more service components. Examples of the one or more micro quality parameters may include, but not limited to, font size, highlighting color, text spacing, alignment, text property. After identifying the one or more micro quality parameters, a quality specification may be provided to each micro quality parameter, wherein the quality specification is indicative of the quality of the service component. Considering the example of the document formatting, as aforementioned, the quality specification provided to each micro parameter may include font size-'12\ highlighting color-'red', text spacing-before '0' after '5', alignment-'center'.

[0024] Subsequent to the quality specification, the quality specification provided to
each micro quality parameters may be aggregated to facilitate the quality of the service. In other words; the final quality specification results in the composition of the one or more micro quality parameters (and corresponding values) across the set of quality parameters that are derived in order to achieve the quality of the service.
[0025] While aspects of described system and method for facilitating a quality of a
service may be implemented in any number of different computing systems, environments, and/or configurations, the embodiments are described in the context of the following exemplary system.
[0026] Referring now to Figure I, a network implementation 100 of a system 102 for
facilitating a quality of a service is illustrated, in accordance with an embodiment of the present subject matter. In one embodiment, the system 102 may receive a set of quality parameters corresponding to the service. In one embodiment, the system 102 may further receive one or more service components that are segregated from the service, wherein the one or more service components indicate a sub-service of the service. After segregating the service, the system 102 may further receive one or more micro quality parameters that are identified for a service component of the one or more service components. Based upon the identification of the one or more micro quality parameters, the system 102 may further receive a quality specification for the one or more micro quality parameters. Subsequent to the quality specification, the system 102 may aggregate the quality specification to generate one or more master quality parameters facilitating the quality of the service. Thus, the one or more master quality parameters may be implemented for the service for obtaining the quality of the service.
[0027] Although the present subject matter is explained considering that the system
102 is implemented on a server, it may be understood that the system 102 may also be implemented in a variety of computing systems, such as a laptop computer, a desktop computer, a notebook, a workstation, a mainframe computer, a server, a network server, and the like. In one implementation, the system 102 may be implemented in a cloud-based environment. It will be understood that the system 102 may be accessed by multiple users through one or more user devices 104-1, 104-2... 104-N, collectively referred to as user

devices 104 hereinafter, or applications residing on the user devices 104. Examples of the user devices 104 may include, but are not limited to, a portable computer, a personal digital assistant, a handheld device, and a workstation. The user devices 104 are communicatively coupled to the system 102 through a network 106.
[0028] In one implementation, the network 106 may be a wireless network, a wired
network or a combination thereof. The network 106 can be implemented as one of the different types of networks, such as intranet, local area network (LAN), wide area network (WAN), the internet, and the like. The network 106 may either be a dedicated network or a shared network. The shared network represents an association of the different types of networks that use a variety of protocols, for example, Hypertext Transfer Protocol (HTTP), Transmission Control Protocol/Internet Protocol (TCP/IP), Wireless Application Protocol (WAP), and the like, to communicate with one another. Further the network 106 may include a variety of network devices, including routers, bridges, servers, computing devices, storage devices, and the like.
[0029] Referring now to Figure 2, the system 102 is illustrated in accordance with an
embodiment of the present subject matter. In one embodiment, the system 102 may include at least one processor 202, an input/output (I/O) interface 204, and a memory 206. The at least one processor 202 may be implemented as one or more microprocessors, microcomputers, microcontrollers, digital signal processors, central processing units, state machines, logic circuitries, and/or any devices that manipulate signals based on operational instructions. Among other capabilities, the at least one processor 202 is configured to fetch and execute computer-readable instructions stored in the memory 206.
[0030] The I/O interface 204 may include a variety of software and hardware
interfaces, for example, a web interface, a graphical user interface, and the like. The I/O interface 204 may allow the system 102 to interact with a user directly or through the user devices 104. Further, the I/O interface 204 may enable the system 102 to communicate with other computing devices, such as web servers and external data servers (not shown). The I/O interface 204 can facilitate multiple communications within a wide variety of networks and protocol types, including wired networks, for example, LAN, cable, etc., and wireless

networks, such as WLAN, cellular, or satellite. The I/O interface 204 may include one or more ports for connecting a number of devices to one another or to another server.
[0031] The memory 206 may include any computer-readable medium known in the art
including, for example, volatile memory, such as static random access memory (SRAM) and dynamic random access memory (DRAM), and/or non-volatile memory, such as read only memory (ROM), erasable programmable ROM, flash memories, hard disks, optical disks, and magnetic tapes. The memory 206 may include data 208.
[0032] The data 208, amongst other things, serves as a repository for storing data
processed, received, and generated by instructions stored in the memory 206. The data 208 may also include a database 210.
[0033] In one implementation, at first, a user may use the one of the user devices J 04
to access the system 102 via the I/O interface 204. The user may register themselves using the I/O interface 204 in order to use the system 102. The working of the system 102 may be explained in detail in Figures 3, 4 and 5 explained below. The system 102 may be used for facilitating a quality of a service. In order to facilitate the quality of the service, at first, a set of requirements may be determined. In one aspect, the set of requirements may comprise view-point, context of usage, and expectations of a service consumer. Based on the set of requirements, a set of quality parameters may be derived corresponding to the service. It may be understood that, each quality parameter of the set of quality parameters is capable of impacting the quality of the service. Example of the service may include, but not limited to, a document formatting, a software development, a call-center management, and a human resource management.
[0034] Now in order to understand basis of the derivation of the set of quality
parameters corresponding to the service, consider an example of a 'document formatting service '(DPS) as illustrated in figure 3(a). It may be understood that, the 'document formatting service5 includes a transformation of a document having an unstructured layout of content to a structured layout of the content. In order to transform the document, the document may be outsourced by an ABC Consultant 302 to a service provider 304. It may be understood that, the service provider 304 is specialist in providing the 'document formatting service'. Upon outsourcing the document formatting service, the ABC Consultant 302 utilizes

the services of the service provider 304 in order to enhance and format the document according to desire of one or more service consumers.
[0035] In one embodiment, an analyst 306 of the service provider 304 analyzes the set
of requirements of the ABC Consultant 302 and accordingly derives the set of quality parameters, as shown in the figure 3(b). In one aspect, each quality parameter of the set of quality parameters is capable of impacting the quality of the 'document formatting service'. It may be understood that, the set of quality parameters, that have been derived, enables to obtain the quality of the 'document formatting service'. In one embodiment, the set of quality parameters may include, aesthetics, document uniformity, document branding, document readability on projection, document printability, on-time delivery, request allocation time, processing time, queue time, quality check time, customer responsiveness, status updates, and turnaround time (TAT).
[0036] Subsequent to derivation of the set of quality parameters, the service may be
segregated into one or more service components. It may be understood that, the service may be segregated. In one aspect, the one or more service components indicate a sub-service of the service. Now in order to understand the segregation of the service, consider the aforementioned example of the 'document formatting service'. As it may be understood that, based on the set of requirements of the ABC Consultant 302, the analyst 306 may be able to derive the set of quality parameters. Since each quality parameter may impact the quality of the 'document formatting service', therefore the analyst 306 may further analyze each quality parameter in order to segregate the service into the one or more service components. In one aspect, the one or more service components are indicative of one or more sub-services that may be associated to the service. In one embodiment, the service may be segregated into the one or more service components using a reference of a service breakdown model. The service breakdown model indicates deliverable oriented decomposition of the service into smaller components.
[0037] Further referring the figure 4, the 'document formatting service' is segregated
into the one or more service components. In one aspect, the 'document formatting service' is segregated into the one or more service components based upon'document printability' referred herein as one of a quality parameter of the set of quality parameters. In one

embodiment, the one or more service components corresponding to the 'document printability' may be segregated into a first level set of service components, as shown in the figure 4. In one aspect, the first level set of service components may include, but not limited to, 'content slide', 'single column text layout', 'text box', 'list box5, 'table of contents', 'header', and 'footer'. In one aspect, the first level set of service components are one or more sub-services of the service that has to be performed in order to achieve the quality of the 'document printability'. It may be understood that, a first level service component of the first level set of service components may further be associated to a second level set of service components, such that a second level service component of the second level set of service components is correlated to the corresponding first level service component, as shown in the figure 4. In other words, the second level set of service components may collectively facilitate to obtain the quality of the first level service component. Example of the second level set of service components corresponding to the 'text box' (i.e. the first level service component), may include a 'free text box' and a 'list box'.
[0038] In one embodiment, after segregating the one or more service components into
one or more level of service components, one or more micro quality parameters for a service component of the one or more service components may be identified. In one aspect, the one or more micro quality parameters may impact the quality of one or more quality parameters of the set of quality parameters. Further referring to figure 4, considering the 'text box' as the service component associated to the quality parameter i.e. the 'document printability'. Since, the 'text box' is impacting the quality of the 'document printability', therefore the one or more micro quality parameters impacting the quality of the 'text box' may be identified. Example of the one or more micro quality parameters corresponding to the 'text box' may include, but not limited, 'font size', 'highlighting color', 'text spacing', 'alignment', 'text property', as shown in the figure 4.
[0039] After identifying the one or more micro quality parameters, the analyst 306
may further provide a quality specification to the one or more micro quality parameters. In one aspect, the quality specification may be provided by the analyst 306, such that the quality specification should impact the quality of the service component. In one aspect the quality specification when provided to the service component may facilitate to obtain the quality of the quality parameter corresponding to the service component. In one example, as shown in

the figure 4, the one or more micro quality parameters corresponding to the service component, i.e. the 'free text box', may be provided with the quality specification. It may be understood from the figure 4 that, the 'free text box' is the second level service component corresponding to the 'text box', wherein the 'text box' is the first level service component. Example of the quality specification provided for the 'free text box' may comprise 'font size -20', 'highlighting color-'red'. text spacing-before '0' after '5', and alignment-'center. Thus, in this manner, the one or more micro quality parameters corresponding to the service component impacting the quality of the quality parameter may be identified and accordingly the quality specification may be provided.
[0040] In one embodiment, the quality specification provided to the one or more
micro quality parameter corresponding to the one or more service components may further facilitate in determining the quality of the quality parameter. The quality of the quality parameter may be determined based on the composition of the quality specification corresponding to the one or more service components. In an example, the quality of the 'document printability' may be determined based on the composition of the quality specification provided for the 'font size', the 'highlighting color', the 'text spacing', the 'alignment', and the 'text property' corresponding to the 'text box'. In one embodiment, the quality of the 'document printability', may be determined based on the below formulation:
[0041] Consider a variable 'DF', wherein the 'DF' denotes the document formatting
service which is under consideration. If DFdocumem printability, DFasthetics, DFreadabiliity on projection,DFn be the one or more quality parameter of the 'document formatting service'and content slide', 'table of content', 'cover slide', 'section divider' and 'back cover' be the one or more service components of the DFdocument prinnbility, then the quality of the DFdocument printability may determined by:

[0042] In the above scenario, ∑Q (Across_documem printability) is a composition of the one or
more service components corresponding to the 'content slide', the 'table of content', the 'cover slide', the 'section divider' and the 'back cover'. In one aspect, the composition indicates the summation of the quality specification provided to the content slide', the 'table

of content', the 'cover slide', the 'section divider' and the 'back cover'. It may be understood that, the segregation of the 'document formatting service' may further be extended to any arbitrary level of granularity. So in order to determine the quality of the ∑Q (Coment_slide), DF Page Title, DF Text Box, and DF Footer be the one or more service components of the 'content slide'. Based on the one or more service components, the quality of the 'content slide' (∑Q (Content_slide))may be determined by:
Q(Content Slide) = Quality_Compose (∑Q (Page Title), ∑Q (Text Box Formatting): ∑Q (Footer Formatting), ∑Q Across_Content_Slide) )
[0043] wherein ∑Q (Across_Content_slide) is the composition of 'page title', 'text box' and
'footer', wherein the 'page title', the 'text box' and the 'footer' are inter-related to each other and further related to the 'content slide'. In this manner, the quality of the 'document printability' impacting the 'document formatting service' may be determined based on the quality specification provided to the 'font size', the 'highlighting color', the 'text spacing', the 'alignment', and the 'text property'. Similarly, the quality of other quality parameter of the set of quality parameters such as 'branding', 'aesthetics', 'uniformity', 'readability on projection' may be determined based on the quality specification provided for the one or more micro quality parameters corresponding to the 'branding', the 'aesthetics', the 'uniformity', and the 'readability on projection'.
[0044] In one embodiment, the quality specification may be provided by the analyst
306 after verifying whether the one or more micro quality parameter, corresponding to the one or more service components, impacts the quality of the quality parameter. When it is verified that the one or more micro quality parameters are impacting the quality of the quality parameter, then only the quality specification is provided. Referring to figure 5, it may be observed that 'Y' indicates the one or more quality parameters impacting the set of quality parameters, while 'N' indicates that the one or more quality parameters are not impacting the set of quality parameters.
[0045] In one embodiment, subsequent to the verification, an instruction stored in the
memory 206 may be executed by the at least one processor 202 to aggregate the quality specification for the one or more micro quality parameters. Based on the aggregation of the quality specification for the one or more micro quality parameters, one or more master quality

parameters may be generated. In another embodiment, the analyst 306 may further aggregates the quality specification for the one or more micro quality parameters to generate the one or more master quality parameters. In one aspect, the one or more master quality parameters indicates a union of the quality specification provided for the one or more micro quality parameter. It may be understood that, the one or more master quality parameters may be stored in the database 210 for future reference. In one embodiment, the figure 5 illustrates the aggregation specification of the 'text box' that may impact the quality of the 'document formatting service'.
[0046] Thus, in this manner, the one or more master quality parameters, when applied
on the set of quality parameter, may facilitate to obtain the quality of the service as desired by a service consumer. It is to be appreciated and realize by the person skilled in the art, that though the embodiments of the present disclosure have been described by using the document formatting service, however, the present disclosure is not limited to the facilitating of the quality of service for the document formatting service, and may be applicable for Business Process Outsourcing (BPO) services. Information Technology (IT) outsourcing services, Recruitment Processing Outsourcing, and the like.
[0047] Exemplary embodiments discussed above may provide certain advantages.
Though not required to practice aspects of the disclosure, these advantages may include those provided by the following features.
[0048] Some embodiments enable a system and a method to create appropriate and
more realistic Service Level Agreements (SLAs) between an Outsourcer/service consumer and Outsourcee/service provider.
[0049] Some embodiments enable a quality assurer to ensure that the quality of the
service as required by the service consumer.
[0050] Some embodiments enable to provide a uniform and consistent view of quality
amongst one or more service provided and thereby facilitating to provide the quality outcomes.
[0051] Referring now to Figure 6, a method 600 for facilitating a quality of a service
is shown, in accordance with an embodiment of the present subject matter. The method 600

may be described in the general context of computer executable instructions. Generally, computer executable instructions can include routines, programs, objects, components, data structures, procedures, modules, functions, etc., that perform particular functions or implement particular abstract data types. The method 600 may also be practiced in a distributed computing environment where functions are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, computer executable instructions may be located in both local and remote computer storage media, including memory storage devices.
[0052] The order in which the method 600 is described is not intended to be construed
as a limitation, and any number of the described method blocks can be combined in any order to implement the method 600 or alternate methods. Additionally, individual blocks may be deleted from the method 600 without departing from the spirit and scope of the subject matter described herein. Furthermore, the method can be implemented in any suitable hardware, software, firmware, or combination thereof. However, for ease of explanation, in the embodiments described below, the method 600 may be considered to be implemented in the above described system 102.
[0053] At block 602, a set of quality parameters may be derived corresponding to the
service, wherein each quality parameter is capable of impacting the quality of the service.
[0054] At block 604, the service may be segregated into one or more service
components, wherein the one or more service components indicate a sub-service of the service.
[0055] At block 606, one or more micro quality parameters may be identified for a
service component of the one or more service components, wherein the one or more micro quality parameters impact the quality of the one or more service components.
[0056] At block 608, a quality specification for the one or more micro quality
parameters may be provided, wherein the quality specification is indicative of the quality of the service component.
[0057] At block 610, the quality specification may be aggregated to generate one or
more master quality parameters facilitating the quality of the service.

[0058] Although implementations for methods and systems for facilitating a quality of
a service have been described in language specific to structural features and/or methods, it is to be understood that the appended claims are not necessarily limited to the specific features or methods described. Rather, the specific features and methods are disclosed as examples of implementations for facilitating the quality of the service.

We Claim:
1. A method for facilitating a quality of a service, the method comprising:
deriving a set of quality parameters corresponding to the service, wherein each quality parameter is capable of impacting the quality of the service;
segregating the service into one or more service components, wherein the one or more service components indicate a sub-service of the service;
identifying one or more micro quality parameters for a service component of the one or more service components, wherein the one or more micro quality parameters impact the quality of the one or more service components;
providing a quality specification for the one or more micro quality parameters, wherein the quality specification is indicative of the quality of the service component; and
aggregating, via a processor, the quality specification to generate one or more master quality parameters facilitating the quality of the service.
2. The method of claim 1, wherein the service is a document formatting service.
3. The method of claim 1, wherein the set of quality parameters is selected from a group comprising document aesthetics, document uniformity, document branding, document readability on projection, document printability, on-time delivery, request allocation time, processing time, queue time, quality check time, customer responsiveness, status updates, turnaround time (TAT) and combinations thereof.
4. The method of claim 1, wherein the one or more service components comprises content slide, single column text layout, text box, list box, table of contents, header, footer and combinations thereof.
5. The method of claim 1, wherein the one or more micro quality parameters comprises font size, highlighting color, text spacing, alignment text property and combinations thereof.

6. The method of claim 1. wherein the quality specification comprises font size-'12', highlighting color-'red', text spacing-before '0' after '5' and alignment-'center'.
7. A system for facilitating a quality of a service, the system comprising:
a processor; and
a memory coupled to the processor, wherein the processor is capable of executing instructions stored in the memory, and wherein the instructions comprising: receiving, and
a set of quality parameters derived corresponding to the service, wherein the set of quality parameters, wherein each quality parameter is capable of impacting the quality of the service;
one or more service components segregated from the service, wherein the one or more service components indicate a sub-service of the service;
one or more micro quality parameters identified for a service component of the one or more service components, wherein the one or more micro quality parameters impact the quality of the one or more service components; and
a quality specification provided for the one or more micro quality parameters, wherein the quality specification is indicative of the quality of the service component;
aggregating the quality specification to generate one or more master quality parameters facilitating the quality of the service.
8. The system of claim 7, wherein the system further comprises a database for storing the one or more master quality parameters.
9. A non transitory computer program product having embodied thereon a computer program for facilitating a quality of a service, the computer program product storing instructions, the instructions comprising instructions for:

deriving a set of quality parameters corresponding to the service, wherein each quality parameter is capable of impacting the quality of the service;
segregating the service into one or more service components, wherein the one or more service components indicate a sub-service of the service;
identifying one or more micro quality parameters for a service component of the one or more service components, wherein the one or more micro quality parameters impact the quality of the one or more service components;
providing a quality specification for the one or more micro quality parameters, wherein the quality specification is indicative of the quality of the service component; and
aggregating the quality specification to generate one or more master quality parameters facilitating the quality of the service.