FORM-2
THE PATENT ACT. 1970
(39 OF 1970)
&
THE PATENT RULES. 2003
COMPLETE SPECIFICATION
[SECTION 10; RULE 13]
"System and Method for Data Interoperability across Interactive Voice Response Systems (IVRS)"
INCIGHTS MOBILE SOLUTIONS PVT. LTD.
D-197, STREET NO. 8, LAXMINAGAR, NEW DELHI-110092.
VINAY MODI
c/o. Dr. SHRAVAN KUMAR MODI, MAGH COLONY, BHINMAL-343 029.
VARUN CHANDRA
D-197, ROAD NO. 8, LAXMI NAGAR, NEW DELHI-110092.

THE FOLLOWING SPECIFICATION PARTICULARLY DESCRIBES THE INVENTION AND THE MANNER IN WHICH IT HAS TO BE PERFORMED:
PROBLEM/BACKGROUND
Interactive Voice Response Systems (IVRS) gets accessed via Telephone, Mobile Phone, Internet through Voice Over Internet Protocol (VOIP) or any other gadget which provides voice based dialog facility have been implemented as an isolated system serving a particular application or domain.
For example, in banking scenario there might be many IVR systems in place serving online password change, home loans requests, balance or transaction inquiry etc.
These IVR systems run in isolation, they do not share data among themselves and therefore when a customer calls any one IVR service, he or she gets treated as a new person when a call is made to another IVR service.
The major reasons of these isolated systems are lack of standard ways to share data about different events, requests, authentication mechanisms, user profile and so on.
These results in: -
• No sharing of information and the user data will have to be re entered
• Time taken for authenticating the user is more as additional questions are asked for validating profile information
• Data generated from a call or web interaction is not stored or synchronized between different systems
• Increased cost in maintaining and using the same data as it is duplicated across various implementations

• No consistent logging information storage across various implementations
OBJECT OF THE INVENTION
The object of the invention is to develop a system & framework which can integrate data
across different forms of IVRS systems and provides seamless access to user's data.
This will lead to better understanding of their requirements, faster service to customers and easy exchange of customer information as also better utilisation of data to an entity which could be an Enterprise, Govt, organisation, an individual etc.
FIELD OF INVENTION
This invention relates to a system and method for sharing variety of data across different forms of IVR systems through which a user interacts with an Enterprise, Govt, organisation, an individual etc.
DESCRIPTION
The system consists of an architecture that contains computing hardware, communication equipment and specially developed software for integrating user data that gets generated when the user accesses the system to satisfy his or her requirements.
For example: automated telephonic interviews, banking services, utility bill payments, insurance services, access to medical health records etc.
The System uses "Semantic Web" and "Linked Data" standards defined by World Wide Web Consortium (W3C). It also uses Graph Database for storing the data but is also capable of using other NoSQL as well as SQL databases and text files.
The data collected by the system is represented internally in the form of a directed graph based on a defined Ontology. That is, two nodes in a graph are connected by a directed arrow

(directed arrow is also termed as "Predicate" or "Relationship") based on a pre-defined Ontology. From an application point of view,.a "Node" in the graph can represent a "Subject" in the application domain, an "Object" in the application domain or an "Object" value in the application domain. Each "Subject" and "Object" has a "Universal Resource Identifier" (URI) associated with it that separates one subject or object with others. An "Object" represents an instance or value, for example name of a person or integer or a date. Below figure presents an example of Subject, Predicate and Object concept.

In real life scenario, a statement like: "www.onlinesbi.com" is a "type of a "Bank" can be converted into a graph as:
Subject: www.onlinesbi.com
Predicate or Relationship: type of
Object: Bank
This invention brings novelty in this entire process and provides a new type of machine where an intelligence layer is built into the IVR systems for interoperability of the services.
This invention adds very high commercial as well as personal benefits to its users.

Organizations can build better profiles of their customers leading to better offering of their services and earning higher return on services at the same time reducing their resource costs.
Please see: Figure 1 and Figure 2. In Figure 1, an example scenario is shown to highlight the Semantic nature of the Platform. In Figure 2, architecture of this novel system (both hardware and software) is shown.
FIGURE 1: Semantically enabled Platform. User is interacting with the platform that has applications, 'BANKING' and 'INSURANCE'. User can initiate this interaction by making request to the Platform (example: using a telephone call). Banking application is connected with the Insurance application using the Relation 'hasConnAccount*

I/We claim:
1. A system and a method to develop Interactive Voice Response (IVR) machines that can intemperate its user's data without external efforts
2. A system that enables Interactive Voice Response (IVR) work flows for a variety of interfaces such as drag and drop, dialog interface, system defined Application Programming Interface (API) using finite state machine architecture for conversion to appropriate semantic logic
3. A method for complete profiling of a user by interoperating data across various forms of Interactive Voice Response System (IVRS) for offering better and efficient services
4. A system as described in claim no. 1 & 2 that works on the standards of Semantic Web and Linked Data for data interoperability across different forms of Interactive Voice Response System (IVRS)
5. A system as described in claim no. 1, 2 & 4 that is driven by application's domain ontology and interconnects both homogeneous Interactive Voice Response System (IVRS) in same domain and heterogeneous Interactive Voice Response System (IVRS) in different domains