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Text Augmented Interactive Self Service Terminal Sessions
Abstract: Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.
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Notices, Deadlines & Correspondence
Notices, Deadlines & Correspondence
Patent Information
Application #
Filing Date
07 April 2014
Publication Number
41/2015
Publication Type
INA
Invention Field
COMMUNICATION
Status
Email
patent@depenning.com
Parent Application
Patent Number
Legal Status
Grant Date
2023-08-04
Renewal Date
Applicants
NCR CORPORATION
of 3097 Satellite Blvd., Duluth, Georgia 30096, USA
Inventors
1. Marreddy Thumma
of H-607, Bhavyas Anandam, Nizampet Road, Nizampet, Hyderabad-500090, Andra Pradesh, India
2. Mandapati Venkata Pradeep
of Flat no:113, Brindavan Colony, Near Vishwa Bharati Engineering College, Nizampet, Hyderabad-500085, Andhra Pradesh, India
3. Phani Kumar Jonnalagadda
of HNo:30-223/4/3, Old Safilguda, Malkajgiri, RK Puram Post, Hyderabad-500056, India
Specification
CLIAMS:Please see the attachment ,TagSPECI:Please see the attachment
Documents
Application Documents
| # | Name | Date |
|---|---|---|
| 1 | 1231-2014 specification.pdf | 2014-04-11 |
| 1 | 1843-CHE-2014-PROOF OF ALTERATION [12-04-2024(online)]-1.pdf | 2024-04-12 |
| 2 | 1231-2014 OTHERS.pdf | 2014-04-11 |
| 2 | 1843-CHE-2014-PROOF OF ALTERATION [12-04-2024(online)].pdf | 2024-04-12 |
| 3 | 1843-CHE-2014-IntimationOfGrant04-08-2023.pdf | 2023-08-04 |
| 3 | 1231-2014 form 3.pdf | 2014-04-11 |
| 4 | 1843-CHE-2014-PatentCertificate04-08-2023.pdf | 2023-08-04 |
| 4 | 1231-2014 drawings.pdf | 2014-04-11 |
| 5 | 1843-CHE-2014-2. Marked Copy under Rule 14(2) [17-07-2023(online)].pdf | 2023-07-17 |
| 5 | 1843-CHE-2014 POWER OF ATTORNEY 24-09-2014.pdf | 2014-09-24 |
| 6 | 1843-CHE-2014-Proof of Right [17-07-2023(online)].pdf | 2023-07-17 |
| 6 | 1843-CHE-2014 CORRESPONDENCE OTHERS 24-09-2014.pdf | 2014-09-24 |
| 7 | Form18.pdf | 2015-03-25 |
| 7 | 1843-CHE-2014-Retyped Pages under Rule 14(1) [17-07-2023(online)].pdf | 2023-07-17 |
| 8 | Form1.pdf | 2015-03-25 |
| 8 | 1843-CHE-2014-Written submissions and relevant documents [17-07-2023(online)].pdf | 2023-07-17 |
| 9 | 1843-CHE-2014-Correspondence to notify the Controller [03-07-2023(online)].pdf | 2023-07-03 |
| 9 | 1843-CHE-2014-FER.pdf | 2018-11-27 |
| 10 | 1843-CHE-2014-FORM 4(ii) [24-05-2019(online)].pdf | 2019-05-24 |
| 10 | 1843-CHE-2014-FORM-26 [03-07-2023(online)].pdf | 2023-07-03 |
| 11 | 1843-CHE-2014-PETITION UNDER RULE 137 [27-08-2019(online)].pdf | 2019-08-27 |
| 11 | 1843-CHE-2014-US(14)-HearingNotice-(HearingDate-04-07-2023).pdf | 2023-06-06 |
| 12 | 1843-CHE-2014-ABSTRACT [27-08-2019(online)].pdf | 2019-08-27 |
| 12 | 1843-CHE-2014-OTHERS [27-08-2019(online)].pdf | 2019-08-27 |
| 13 | 1843-CHE-2014-CLAIMS [27-08-2019(online)].pdf | 2019-08-27 |
| 13 | 1843-CHE-2014-FORM 3 [27-08-2019(online)].pdf | 2019-08-27 |
| 14 | 1843-CHE-2014-COMPLETE SPECIFICATION [27-08-2019(online)].pdf | 2019-08-27 |
| 14 | 1843-CHE-2014-FER_SER_REPLY [27-08-2019(online)].pdf | 2019-08-27 |
| 15 | 1843-CHE-2014-DRAWING [27-08-2019(online)].pdf | 2019-08-27 |
| 16 | 1843-CHE-2014-COMPLETE SPECIFICATION [27-08-2019(online)].pdf | 2019-08-27 |
| 16 | 1843-CHE-2014-FER_SER_REPLY [27-08-2019(online)].pdf | 2019-08-27 |
| 17 | 1843-CHE-2014-FORM 3 [27-08-2019(online)].pdf | 2019-08-27 |
| 17 | 1843-CHE-2014-CLAIMS [27-08-2019(online)].pdf | 2019-08-27 |
| 18 | 1843-CHE-2014-OTHERS [27-08-2019(online)].pdf | 2019-08-27 |
| 18 | 1843-CHE-2014-ABSTRACT [27-08-2019(online)].pdf | 2019-08-27 |
| 19 | 1843-CHE-2014-PETITION UNDER RULE 137 [27-08-2019(online)].pdf | 2019-08-27 |
| 19 | 1843-CHE-2014-US(14)-HearingNotice-(HearingDate-04-07-2023).pdf | 2023-06-06 |
| 20 | 1843-CHE-2014-FORM 4(ii) [24-05-2019(online)].pdf | 2019-05-24 |
| 20 | 1843-CHE-2014-FORM-26 [03-07-2023(online)].pdf | 2023-07-03 |
| 21 | 1843-CHE-2014-Correspondence to notify the Controller [03-07-2023(online)].pdf | 2023-07-03 |
| 21 | 1843-CHE-2014-FER.pdf | 2018-11-27 |
| 22 | 1843-CHE-2014-Written submissions and relevant documents [17-07-2023(online)].pdf | 2023-07-17 |
| 22 | Form1.pdf | 2015-03-25 |
| 23 | 1843-CHE-2014-Retyped Pages under Rule 14(1) [17-07-2023(online)].pdf | 2023-07-17 |
| 23 | Form18.pdf | 2015-03-25 |
| 24 | 1843-CHE-2014 CORRESPONDENCE OTHERS 24-09-2014.pdf | 2014-09-24 |
| 24 | 1843-CHE-2014-Proof of Right [17-07-2023(online)].pdf | 2023-07-17 |
| 25 | 1843-CHE-2014-2. Marked Copy under Rule 14(2) [17-07-2023(online)].pdf | 2023-07-17 |
| 25 | 1843-CHE-2014 POWER OF ATTORNEY 24-09-2014.pdf | 2014-09-24 |
| 26 | 1843-CHE-2014-PatentCertificate04-08-2023.pdf | 2023-08-04 |
| 26 | 1231-2014 drawings.pdf | 2014-04-11 |
| 27 | 1843-CHE-2014-IntimationOfGrant04-08-2023.pdf | 2023-08-04 |
| 27 | 1231-2014 form 3.pdf | 2014-04-11 |
| 28 | 1843-CHE-2014-PROOF OF ALTERATION [12-04-2024(online)].pdf | 2024-04-12 |
| 28 | 1231-2014 OTHERS.pdf | 2014-04-11 |
| 29 | 1843-CHE-2014-PROOF OF ALTERATION [12-04-2024(online)]-1.pdf | 2024-04-12 |
| 29 | 1231-2014 specification.pdf | 2014-04-11 |
Search Strategy
| 1 | 1843CHE2014_30-07-2018.pdf |