WE CLAIM:
1. A method, comprising:
establishing a Virtual Reality (VR) session;
loading into a VR room, rendered during the VR session, files describing and program instructions for interactively manipulating a terminal within the VR room; and
manipulating at least one component of the terminal during the VR session as directed by a VR input device operated by a participant of the VR session.
2. The method of claim 1, wherein loading further includes loading a Computer-Assisted Design (CAD) file for the terminal as the files and program instructions.
3. The method of claim 2, wherein loading further includes identifying the CAD file based on a make and model of a particular terminal that is being reviewed during the VR session.
4. The method of claim 3, wherein identifying further includes receiving an identifier for the particular terminal from the participant during the VR session.
5. The method of claim 1, wherein loading further includes rendering a white board within the VR room during the VR session for collaborative interaction between the participant and at least one other participant of the VR session.
6. The method of claim 5, wherein rendering further includes presenting text on the white board based on direction from the VR input device operated by the participant or a different VR input device operated by the at least one other participant.

7. The method of claim 1, wherein manipulating further includes simulating a set of actions associated with manipulation of the at least one component within the VR room as the participant removes the at least one component from the terminal in real time during operation of the participant of the VR input device.
8. The method of claim 7, wherein simulating further includes simulating a second set of actions performed by a second participant operating a second VR input device depicting within the VR room insertion of a new component into the terminal that replaces the removed at least one component.
9. The method of claim 1, wherein manipulating further includes simulating one or more actions directed by a second VR input device operated by a second participant that depicts manipulation of an object within the VR room that is unrelated to the terminal.
10. The method of claim 9, wherein simulating further includes simultaneously simulating the one or more actions directed by the second VR input device within the VR room while the first participant is manipulating the at least one component of the terminal.
11. The method of claim 1 further comprising, processing the VR session as a collaborative maintenance or repair session between the participant and at least one other participant.
12. The method of claim 17, wherein processing further includes processing the collaborative maintenance and repair session on a particular real-world Self-Service Terminal (SST) and represented in the VR room by the terminal.

13. A method, comprising:
rendering a Virtual Reality (VR) room in a collaborative VR session representing a real-world room;
loading an interactive object representing a Self-Service Terminal (SST) within the VR room; and
permitting at least two participants to collaborate on maintenance or repair of a real-world SST during the VR session and within the VR room by at least partially manipulating individual components of the interactive object.
14. The method of claim 13, wherein loading further includes loading a second interactive object representing a white board within the VR room.
15. The method of claim 13, wherein loading further includes presenting an option to send an out-of-band invitation message to a new participant for dynamically joining in the VR session.
16. The method of claim 13, wherein loading further includes loading the interactive object as a Computer-Assisted design file for a same make and a same module SST as the real-world SST.
17. The method of claim 13, wherein permitting further includes receiving direction for at least partially manipulating the individual components from VR input devices manipulated by the at least two participants during the VR session.
18. The method of claim 13 further comprising, identifying a first of the two or more participants as being physically present at the real-world SST and identifying a second of the two or more participants as being remotely located from the real-world SST.

19. A system (SST), comprising:
a server; and
a Virtual Reality (VR) session manager;
wherein the VR manager is configured to: (i) execute on at least one hardware processor of the server, (ii) establish a VR session between two or more participants, (iii), render an interactive model of a real-world terminal within a VR of the VR session, and (iv) permit interactive manipulation of components of the interactive model by the two or more participants within the VR room.
20. The system of claim 19, wherein the real-world terminal is one of: an
Automated Teller Machines (ATMs), a kiosk, and a Point-Of-Sale (POS)
terminal.