[Class : 9] Computer Software, Recorded; Computer Programs [Recorded Or Downloadable Software]; Computer Programs [Recorded Or Downloadable Software] Featuring Technology That Enables Users To Request, Record, Convey And Share Ideas, Suggestions, And Comments In Any Field Of Business Or General Interest; Computer Hardware And Accessories; Computer Programs [Recorded Or Downloadable Software] For Use In Application Management Services And Operations Having Features Of Monitoring, Informing, Analysing, Evaluating, Correcting, Transforming, Operating, Reporting, Testing, Tracking And Checking Of Service Operations, Managing Performances, Changes, Incidents And Exceptions, Processing Data, Detecting Errors, Improving Quality And Providing Technical Support And Performance Audit