[Class : 9] Computer Software For Customer Service And Help Desk Support Management; Computer Software For Customer Relationship Management And Instruction And User Manuals Therefor, Sold As A Unit; Computer Software For Use In Collecting, Managing And Modifying Data On Social Networks; Computer Software That Monitors The Internet And Social Networks To Provide Alerts, Management, Data, Analytics, And Rankings For Individuals And Businesses.[Class : 42] Software As A Service (Saas) Services Featuring Software For Customer Service And Help Desk Support Management; Software As A Service (Saas) Services Featuring Software For Providing A Database Of Information In The Field Of Customer Relationship Management; Software As A Service (Saas) Services Featuring Of Information In The Field Of Customer Service Relationship Management; Software As A Service (Saas) Services Featuring Software For Communicating Via A Portal Where Users Can Submit Requests, Exchange Email Messages And Participate In Live Chat Sessions, And Where Users Can View Message Transcripts From Prior Communications; Software As A Service (Saas) Services Featuring Software For Collecting, Monitoring, Managing, Analyzing And Reporting On Customer Service Data; Software As A Service (Saas) Services Featuring Software For Monitoring Online Information And Customer Communications In The Nature Of E Mail Messages, Live Chat Messages, Voice Messages, Social Media Messages, And Comments To Provide Reports, Alerts, Data, Analytics, And Rankings For Individuals And Businesses; Design In The Field Of Online, Non Downloadable Software For Customer Service And Customer Relationship Management; Technical Support Services, Namely, Troubleshooting Of Computer Software Problems In The Field Of Online, Non Downloadable Software For Customer Service And Customer Relationship Management.