[Class : 9] Computer Software For Enabling Communications With A Database Of Information And For Receiving And Processing Information From The Database And For Transmitting Information To The Database; Smart Cards; Magnetically Encoded Cards; Cards Incorporating A Data Processing Facility; Computer Software In The Field Of Telecommunications And Communications, Namely, Call Centre Management Software Which Enables A Call Centre Representative To Provide From A Remote Location On Demand Customer Support Services To A Computer User By Temporarily Accessing The Computer User"S Personal Computer Over Cable Networks, Radio Networks, Television Networks, Telephone Networks Or The Global Computer Network; Downloadable Software For Performing Accounting, Business Management, And Business Analytics Functions.