[Class : 9] Recorded And Downloadable Software Featuring Artificial Intelligence In Relation To Contact Centers, And Customer Support Centers; Recorded And Downloadable Software Featuring Artificial Intelligence For Multi Directional, Multichannel Communications Between Voice, In App, And Web Calling, Email, Chat, Sms, And Messaging Services; Recorded And Downloadable Software Featuring Artificial Intelligence For Managing Customer Relationship Management Crm Software Across Third Party Applications; Recorded And Downloadable Software For Contact Center And Customer Support Center Management And Operations Featuring Artificial Intelligence; Recorded And Downloadable Software Featuring Artificial Intelligence For Providing Customer Service And Customer Support; \Recorded And Downloadable Software Featuring Artificial Intelligence For Managing, Forecasting, And Tracking Customer Service Agent Performance And Workflow; Recorded And Downloadable Software Featuring Data Analytics And Business Analytics Featuring Artificial Intelligence; Recorded And Downloadable Software Featuring Artificial Intelligence Providing Post Communication Assessment Analytics And Task Management Tools; Recorded And Downloadable Software Featuring Artificial Intelligence Providing Theme And Trend Detection And Grouping Of Communications With Customer Service And Customer Support Agents; Recorded And Downloadable Software Featuring Artificial Intelligence For Transcribing, Summarizing, And Indexing Calls, Messages, And Chats; Recorded And Downloadable Software Featuring Artificial Intelligence For Compiling, Indexing And Creating A Searchable Database Of Calls, Messages, And Chats; Recorded And Downloadable Computer Applications Software For Providing Customizable Computer Dashboards For Analyzing Data, Managing Data, Providing Real Time And Historical Data And Performance Metrics In Relation To Contact Centers And Customer Support Centers; Recorded And Downloadable Computer Applications Software For Providing Customizable Computer Dashboards For Processing, Arranging And Displaying Data; Business Intelligence Software, Namely, Recorded And Downloadable Software For Generating Insights, Trends, And Metrics And Displaying Data On Dashboards; Recorded And Downloadable Software Featuring Artificial Intelligence For Identifying And Categorizing Calls, Messages, And Chats To Contact Centers And Customer Support Centers Based On Communication Sentiment, Characteristics, And Keyword Phrases; Recorded And Downloadable Application Software Featuring Software For Use In Data Detection, Data Redaction, Data Masking And Information Security; Recorded And Downloadable Application Software Featuring Software For Data Sensitivity Classification And Redacting Sensitive Information From Documents; Recorded And Downloadable Software Featuring Artificial Intelligence For Providing Post Communication Training, Coaching, Conversational Prompts And Feedback To Agents In Contact Centers And Customer Support Centers To Improve Agent Performance; Recorded And Downloadable Software Featuring Artificial Intelligence For Analyzing Customer Interactions With Contact Center Agents, Providing Automated Agent Evaluations And Performance Metrics, Identifying Coaching Opportunities, And Providing Configurable Workflows For Quality Assurance, Agent Coaching, Remediation Tracking, And Reporting; Recorded And Downloadable Software Featuring Artificial Intelligence For Capturing, Recording, Reviewing, And Replaying Contact Center Agent Audio, Chat, Messages, Computer Screens And Activity; Recorded And Downloadable Computer Ai Agent Software For Simulating Conversations; Recorded And Downloadable Software Featuring Artificial Intelligence For Machine Learning And Deep Learning For Building Conversational Query Systems And Digital Assistants; Recorded And Downloadable Software For Use In The Creation, Deployment, And Utilization Of Artificially Intelligent Software Applications, Namely, Ai Agents, Digital Assistants, Natural Language Processors, And Expert Systems; Recorded And Downloadable Software Featuring Artificial Intelligence For Machine Learning And Deep Learning For Facilitating Communications With Clients, Patients, Customers, And Managers; Recorded And Downloadable Software Featuring Artificial Intelligence For Replying To Questions And Messages From Customers And Patients; Recorded And Downloadable Software For Healthcare Administration, Namely, Patient Engagement, Patient Communications, Care Coordination, Appointment Scheduling, Medication Prescriptions And Refill Requests, Referrals, And Escalation To Live Support Rendered Using Artificial Intelligence.