The present invention relates to systems and methods for adapting elements of a user interface of an interactive voice response system in a voice-based interaction based on rank of a user and more particularly to ranking user for their expertise. The method of ranking the user comprises a dialogue engine receiving i...

A system and method are described for dialogue management by determining a transition from a domain or a use case to another and initiating a switch suggestion in a human-computer conversation for rendering services to a user based on the updated domain or use case for a dialogue. The method comprises determining a ...

The present invention relates to validation of data relating to credit and debt transactions through an interactive voice response system over a telecommunication network and more particularly to systems and methods for validating debt settlements amongst users using an interactive voice response system over a telec...