A System And Method For Delivering Domain Or Use Case Switch Suggestion For An Ongoing Conversation

Abstract: A system and method are described for dialogue management by determining a transition from a domain or a use case to another and initiating a switch suggestion in a human-computer conversation for rendering services to a user based on the updated domain or use case for a dialogue. The method comprises determining a first use-case in the human-computer conversation and assigning a first use-case score to the said first use-case. The method then comprises determining a second use-case in the human-computer conversation and assigning a second use-case score to the said second use-case. Further, the method comprises determining whether to make the use-case switch suggestion to the said second use-case based on the said first use-case score and the said second use-case score. The invention aligns the system to extract intended information from/for the user thereby making the system more efficient, approachable and user-friendly by saving time and cost.

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