Apparatus And Method For Telephone Call Processing

Abstract: A telephone call processing apparatus (110) for a telephone system comprising an exchange (102) for receiving incoming telephone calls and switching said calls to selected respective agent workstations (100) the apparatus comprising: a routing function for connecting an incoming call from a caller to an agent workstation and initiating a call (116) from said apparatus to an external application platform (118) said call including data to enable a transaction call to be set up between said caller (108) and said external application platform; a holding function for maintaining a call leg connection (112) with said agent workstation (100) whilst said call from said apparatus to said external application platform is initiated; and a connection function for connecting a call from said external application platform to said agent workstation and establishing or maintaining a connection between said caller and said agent workstation for use whilst said transaction call is connected..

Patent Information

Application #

Filing Date

12 January 2018

Publication Number

19/2018

Publication Type

INA

Invention Field

ELECTRONICS

Status

Email

Parent Application

Applicants

IP INTEGRATION LIMITED

Integration House Turnhams Green Business Park Pincents Lane Reading Berkshire RG31 4UH

Inventors

1. MURRAY Stephen

c/o IP Integration Limited Integration House Turnhams Green Business Park Pincents Lane Reading Buckinghamshire RG31 4UH

2. MALATESTA Louie

C/O IP Integration Limited Integration House Turnhams Green Business Park Pincents Lane Alton Reading Buckinghamshire RG31 4UH

3. PRENTIS Bernard

C/O IP Integration Limited Integration House Turnhams Green Business Park Pincents Lane Reading Buckinghamshire RG31 4UH

Specification

Documents

Application Documents

#	Name	Date
1	201827001434-FORM 3 [12-06-2019(online)].pdf	2019-06-12
1	201827001434-STATEMENT OF UNDERTAKING (FORM 3) [12-01-2018(online)].pdf	2018-01-12
2	201827001434-ORIGINAL UR 6(1A) FORM 26-150119.pdf	2019-05-10
2	201827001434-FORM 1 [12-01-2018(online)].pdf	2018-01-12
3	201827001434-FORM-26 [26-12-2018(online)].pdf	2018-12-26
3	201827001434-DRAWINGS [12-01-2018(online)].pdf	2018-01-12
4	201827001434-DECLARATION OF INVENTORSHIP (FORM 5) [12-01-2018(online)].pdf	2018-01-12
4	201827001434-ORIGINAL UR 6( 1A) FORM 26-240418.pdf	2018-08-11
5	201827001434.pdf	2018-08-11
5	201827001434-COMPLETE SPECIFICATION [12-01-2018(online)].pdf	2018-01-12
6	Abstract1.jpg	2018-08-11
6	201827001434-FORM-26 [20-04-2018(online)].pdf	2018-04-20
7	201827001434-FORM 3 [12-06-2018(online)].pdf	2018-06-12
7	201827001434-FORM 3 [12-06-2018(online)]-1.pdf	2018-06-12
8	201827001434-FORM 3 [12-06-2018(online)].pdf	2018-06-12
8	201827001434-FORM 3 [12-06-2018(online)]-1.pdf	2018-06-12
9	Abstract1.jpg	2018-08-11
9	201827001434-FORM-26 [20-04-2018(online)].pdf	2018-04-20
10	201827001434-COMPLETE SPECIFICATION [12-01-2018(online)].pdf	2018-01-12
10	201827001434.pdf	2018-08-11
11	201827001434-DECLARATION OF INVENTORSHIP (FORM 5) [12-01-2018(online)].pdf	2018-01-12
11	201827001434-ORIGINAL UR 6( 1A) FORM 26-240418.pdf	2018-08-11
12	201827001434-FORM-26 [26-12-2018(online)].pdf	2018-12-26
12	201827001434-DRAWINGS [12-01-2018(online)].pdf	2018-01-12
13	201827001434-ORIGINAL UR 6(1A) FORM 26-150119.pdf	2019-05-10
13	201827001434-FORM 1 [12-01-2018(online)].pdf	2018-01-12
14	201827001434-STATEMENT OF UNDERTAKING (FORM 3) [12-01-2018(online)].pdf	2018-01-12
14	201827001434-FORM 3 [12-06-2019(online)].pdf	2019-06-12